Rakuten Viki Avaliações 

Constant issues with streaming. App on Roku has had issues twice in 2 months. Days without being able to watch on TV. Do yourself a favor and just watch on Netflix, Disney, Amazon, or Kocowa.

Ich hab Viki immer geliebt. Wirklich! Neue Dramen sind nun aber leider seit einiger Zeit mit einer KI untertitelt. Sie werden wohl auch nicht mehr korrigiert. Die deutschen KI Untertitel sind so furchtbar schlecht. Das macht keinen Spaß. Begriffe sind oft noch auf Englisch gelassen worden. Anreden sind falsch. Sätze ergeben keine Sinn und sind einfach komplett falsch übersetzt. Der ein oder andere Protagonist ist schon gestorben, obwohl er nur das Haus verlassen hat. Übersetzungen wirken oft unnatürlich und teilweise emotionslos. Pronomen sind auch sehr oft falsch zugeteilt. Dazu keine Übersetzungen mehr der Lieder. Was ich sehr schade finde. Kulturelle Nuancen fehlen komplett. Viki hebt sich somit von anderen Plattformen überhaupt nicht mehr ab. Man bekommt mehr Auswahl bei anderen Streamingdiensten, wenn man auf Englisch gucken muss. Wirklich schade diese Veränderung.

Yes it has a huge variety of titles/genres, but the main page has no structure. It lists titles in no particular order just cascading down the page. Nothing is broken down by category.
The search feature is useless. No matter what title I was looking for it kept showing the same 3 titles. Neither of them even had a word I used in the search field.
I got tired of just scrolling down the page looking for something to watch. I saw some titles I already saw on Tubi, which has a better page design, and search function that actually works!
Good thing I didn't drop money on a lame service like this.

i have mixed feelings for this app because i expected it to have dram's and shows people can access from anywhere in the world but it's not but the shows are pretty good, but the MOST annoying part is the ADS...there are too many ads it's actually annoying, i once go 45 ads in a 1 hour show, I really hope this app improves on this. overall...it was okay

would be great but too many adds in just one show. 12-14 ads on a 45 minute show?
I understand the need for ads but always putting the same ones on and putting them on right in the middle of a main scene. you can't even rewind without seeing the same ad again. there are more free streaming programs that are much more user friendly. Removing it from my streaming.

After paying to watch a particular show, which i couldn't find, I asked for a refund and they refused to give me my money i don't need the app for anything other than the show

In the past, they offered top quality shows. But for some reason, they are offering more and more BL. In fact, over half the new offerings just listed were BL. AND there is no way for me to screen this so the LTBTQ++++ and BL stuff doesn’t display. I’m tired of having to scroll thru it, and I don’t want my kids to see it.

I think something is wrong with my email to you. I got a texted message asking me to verify my email. I have face log in and it was fine. But they sent my email as mbeier1964.gmail which is wrong. They have 1 number wrong. So I was worried about doing any changes. With all the hacking that happens now a days so just thought I would ask before changing anything.

Il serait bien d’avoir des traduction audio en français aussi

I have been a long-time Viki subscriber and have continuously paid $3.99 per month without canceling or changing my plan. I was very surprised on August 27, 2026 to find that my monthly subscription was suddenly increased to $7.99 — essentially double the price.

I contacted Viki Support to ask why my long-standing subscription price had changed. Their response on September 1, 2026 is simply stated that subscription pricing had been updated in my country and that my renewal price would automatically increase starting August 27, 2026.

What I found frustrating is that they did not actually address my specific account history. I asked why a continuously maintained subscription was being moved from $3.99 to $7.99 when I had not canceled, changed plans, or had a failed renewal. Instead, I received what felt like a generic explanation of Viki's current pricing.

For a long-time customer, a 100% price increase deserves a clear explanation. If Viki has decided to end grandfathered or legacy pricing for existing subscribers, they should say so directly and clearly explain when and how customers were notified.

I have enjoyed Viki for many years, which makes the lack of transparency around this price increase especially disappointing.

Honestly it’s all good until the show glitches, when you finish the set of ads (5) it automatically puts 5 more, you finished them and suddenly you’re back at the beginning of the episode to watch 2 more ads, then you wanna skip to where you were and 5+ ads then again the cycle. It just keeps glitching and glitching it’s like they do it on purpose to make more money. I mean the least they could do is make it work properly, one chapter ONE and I watched a total of 47 ads, crazy right? And the fact that some ads are 30 second long. Multiply that by 25, 12 and a half minutes, add the 110 second (from the other 22 ads 5 secs each, 110) that’s like 13.20 minutes… for a 30 minute long chapter…

Premessa per il Social Media Manager di Viki: risparmiatevi la solita risposta automatica "Ci dispiace, ti invitiamo a contattare il supporto clienti aprendo un ticket qui". L'ho già fatto ben due volte negli ultimi mesi per due problemi enormi e sistemici, collezionando solo un muro di gomma, decine di mail inutili e zero soluzioni.

Ecco le condizioni reali della piattaforma oggi:

1. Bug del player e un'assistenza da incubo (Giugno/Luglio)
L'applicazione si blocca sistematicamente a ogni pubblicità. L'assistenza? Un labirinto burocratico. Rispondere direttamente alle loro mail fa scattare l'errore Postmaster, costringendoti a usare un form web che genera ticket duplicati all'infinito. In 15 giorni mi hanno chiesto prima file di log sensibili (file HAR, con gravi rischi per la privacy dei cookie) e poi video dello schermo di 6 minuti (file pesantissimi che il loro stesso sistema rifiuta per limiti d'allegato).

2. Sottotitoli "ITA 100%" tradotti col traduttore automatico (Agosto)
Spacciano per completi e revisionati drama con traduzioni palesemente eseguite con software automatici e mai controllate da un essere umano. Tra le perle più gravi: Northern Dipper Hunter tradotto letteralmente come "Cacciatore del mestolo del Nord", personaggi maschili che parlano di sé al femminile ad ogni frase e perfino testi di lavorazione rimasti a schermo come "EPISODIO XX — NON EDITATO".

3. La beffa del supporto clienti
Oltre a rispondermi in lingue totalmente a caso (francese e spagnolo su ticket in italiano/inglese), l'assistenza mi ha suggerito che, se voglio sottotitoli fatti bene, posso candidarmi come contributor e tradurli gratis per loro. Dopodiché hanno chiuso il ticket segnandolo come "Risolto" senza aver toccato una riga di testo o di codice.

Siamo clienti che pagano o fruiscono di pubblicità, non beta-tester e certamente non manodopera gratuita per coprire la vostra totale assenza di controllo qualità. Risparmiate risposte preimpostate: ad oggi Viki è una piattaforma abbandonata a se stessa.

The content is great! However, the playback quality is low, frequent errors interrupt viewing, and shows stop suddenly and something completely different will start playing without any user input. Very frustrating.

I'm not understanding why Viki is charging more to watch certain movies when I'm already paying for the app . Double dipping now 😡

After contacting Viki to help me regarding an issue I had regarding Dubbing on some of their programs, their response was immediate and extremely helpful. I have been impressed with their customer service.

Charging me after 2 episodes? Seriously? It was literally free for me to watch now it’s charging me monthly subscription after the 2nd episode. Why? Is it possibly baiting me after a cliffhanger to pay for nonsense?! It’s a show, and this app shouldn’t make it hard to watch. This app is truly unbearable. I was watching an ad and when I kept tapping skip, it kept restarting the ad over and over! If this app will charge me, it better fix its stupid app! Truly disappointing, and ridiculous! I can’t watch that show here where I live anywhere else and this is the only app I could watch it. I only watched 2 episodes, truly thrilled. What a shame, fix this brutal app. And if it charged me before I watched the show I’d understand but now I just wasted my time after a cliffhanger and charge. Horrible experience.

Jeg er meget træt og irriteret af man hele tiden skal have problemer med at log in på Samsung TV med Viki.

Very disappointed. The web series is not opening at all. It always shows the error: "Oh no, something went wrong! There has been an unexpected issue. Please try again in a few minutes. (VF_EXO_4001)." I've tried multiple times, but the same error appears every time. Please fix this issue as soon as possible

Viki movie streaming is the most frustrating company to deal with. I have had them off and on over the years and when I need help, I can't talk to a real person and when i send a note to support.viki.com, i get no reply. I recenly reactiviated my personal account to watch a few specific movies. i wanted the plan WITHOUT the commercials, but got the commercials. I then attempted to UPGRADE my plan on numerous occassions in the past week or two, to no avail. i tried changing my passsword, have written to rakuten the parent company and have spent literally HOURS trying to get this accomplished. I thought I cancelled the account completely but had use of it until the next billing date, but I can't even confirm that!!!!!! NOT HAPPY. BTW, I have had KOKOWA for years and never have a problem getting through to them for questions.
Yvonne Pelino

Au début très bien et puis du jour au lendemain Viki a décidé de couper mon accès alors que j'avais un abonnement en cours chez eux
J'ai écrit plusieurs fois au service client qui me dit que soi disant mon compte a été bloqué pour inactivité. C'est vrai que quand on paye un abonnement on en profite pas. Du n'importe quoi!!! Je me connectais tous les jours c'est pour cela que j'ai payé !
2 jours sans avoir accès à son compte, j'ai demandé a Google le remboursement partiel mais par rapport au prix payé et le nombre de jours restants je suis perdante. Je suis vraiment dégoûtée j'avais plusieurs séries en cours disponibles uniquement sur cette plateforme c'est vraiment honteux.