Rakuten Viki Avaliações 

373
•
O TrustScore é 2 de um total de 5

2,1

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Constant issues with streaming. App on Roku has had issues twice in 2 months. Days without being able to watch on TV. Do yourself a favor and just watch on Netflix, Disney, Amazon, or Kocowa.

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Ich hab Viki immer geliebt. Wirklich! Neue Dramen sind nun aber leider seit einiger Zeit mit einer KI untertitelt. Sie werden wohl auch nicht mehr korrigiert. Die deutschen KI Untertitel sind so furch... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Yes it has a huge variety of titles/genres, but the main page has no structure. It lists titles in no particular order just cascading down the page. Nothing is broken down by category. The search f... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

i have mixed feelings for this app because i expected it to have dram's and shows people can access from anywhere in the world but it's not but the shows are pretty good, but the MOST annoying part i... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de exibição de filmes

Escrito pela empresa

Viki is an American subscription video on-demand over-the-top streaming service. It streams videos similar to other services, but also allows users to subtitle content available in 200 languages as well as providing original programming. Headquartered in San Mateo, California, it has offices in Singapore, and Seoul, South Korea.


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

373 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,1

Todas as avaliações

(373)

67 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

I'm writing this because I had been waiting for days to be able to watch some episodes of section e part 2 like I wish we never had to pay i even cried because I was waiting for days and I can't pay😡

I'm writing this because I had been waiting days to be able to watch some episodes of section e but then it just got lock like now I have to pay and also I have to wait to watch the episodes and I'm watching part 2 of section e we shouldn't pay but for movies its fine but for the series no I cried because I installed this app to be able to watch section e and other series but now I can't watch section e unless I pay thats why I cried after I saw that I can't watch the ending of part 2 of section e 😠😤

2 de julho de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Hi there Brianna Cota! Thanks for taking the time to share your feedback. We’re glad some aspects met your expectations, but we’d love to learn how we can do better. Please feel free to reach out to us at watch.viki.com/ContentSupport and one of our support members will get in touch with you.

Best,
Viki Support Team

Avaliado com 3 de um total de 5 estrelas

I really like Riki but the only problem…

I really like viki but the only problem is when I get off the app and click it again it takes a long time to continue the show and it gets to a point where it’s really annoying but overall I think the shows are amazing especially for people like me who don’t have the premium pass.

28 de junho de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Hi there Gema Camarena!

Thanks for taking the time to share your feedback. We’re glad some aspects met your expectations, but we’d love to learn how we can do better. Please feel free to reach out to us at watch.viki.com/MobileSupport and one of our support members will get in touch with you.

Best,
Viki Support Team

Avaliado com 5 de um total de 5 estrelas

Pas besoin de s'abonner avec les pub…

Pas besoin de s'abonner avec les pub c'est gratuit et il y a un florilège de série trop bien

28 de junho de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Bonjour Jean-Marc! Merci beaucoup pour vos aimables paroles ; nous sommes ravis de vous compter parmi les membres de la communauté Viki. Bon visionnage !

Cordialement,
L'équipe d'assistance Viki

Avaliado com 1 de um total de 5 estrelas

J ai un abonnement que je paye tout les…

J ai un abonnement que je paye tout les mois, je m aperçoit que je ne peux pas regarder toute les séries. J ai un message qui me demande de m abonner. Franchement c est pas sérieux.

20 de junho de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Bonjour, nous sommes sincèrement désolés que vous rencontriez ces problèmes ; nous comprenons combien cela doit être frustrant.

Pour que nous puissions résoudre ce problème, veuillez nous contacter via watch.viki.com/BillingSupport. Un membre de notre équipe d'assistance vous contactera.

Cordialement,
L'équipe d'assistance Viki

Avaliado com 1 de um total de 5 estrelas

This app sucks cuz I start watching I…

This app sucks cuz I start watching I series and on my phone and then I get off of it and try to watch it on my tv and it won’t let me because it say I’m watching it on my phone but I’m not it so it’s so freaking annoying luv the show but I’ll be going to iqlYl and watch shows there freaking stupid as app

20 de junho de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Hi there, we're truly sorry you're encountering these issues — we understand how frustrating this must be.

For us to be able to address this matter, please reach out to us at watch.viki.com/UserSupport, and one of our support members will get in touch with you.

Best,
Viki Support Team

Avaliado com 2 de um total de 5 estrelas

Je viens d'acheter l'abonnement Viki…

Je viens d'acheter l'abonnement Viki Pass (Viki gratuit, je pense que c'est du vent...).
Hors, je m'aperçois que je ne peux pas visionner les séries dans leur intégralité. Je suis très déçue. Grosse frustration! Qui a envie de visionner une série sachant que les 3 ou 4 derniers épisodes ne sont pas proposés? On reste sur notre faim!
J'ai essayé plusieurs séries, c'est toujours le même problème... Conclusion, je suis repartie chez des concurrents.
Je veux bien qu'on m'explique quand même!

13 de junho de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Bonjour, nous sommes sincèrement désolés que vous rencontriez ces problèmes ; nous comprenons combien cela doit être frustrant.

Pour que nous puissions résoudre ce problème, veuillez nous contacter via watch.viki.com/ContentSupport. Un membre de notre équipe d'assistance vous répondra.

Cordialement,
L'équipe d'assistance Viki

Avaliado com 1 de um total de 5 estrelas

Useless even with subscription..

Useless even with subscription..
Find video useless?
sort by only two and useless?
with sort "New on viki"maybe you find onAir after you scroll around 2 min on the maybe end of page...?
the website overall is 2/10

10 de junho de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Hi ioannis kolliageorgas,

We're truly sorry you're encountering these issues — we understand how frustrating this must be.

For us to be able to address this matter, please reach out to us at watch.viki.com/UserSupport, and one of our support members will get in touch with you.

Best,
Viki Support Team

Avaliado com 1 de um total de 5 estrelas

More Ads and consume more internet

Very worst experience. Earlier it was good but now we need to watch 5 ads at once and frequently ads will show up which is very much annoying. The series will stop at one point and again it will not come.
I literally hate viki.

6 de junho de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Hi there, we're truly sorry you're encountering these issues — we understand how frustrating this must be.

For us to be able to address this matter, please reach out to us at watch.viki.com/UserSupport, and one of our support members will get in touch with you.

Best,
Viki Support Team

Avaliado com 1 de um total de 5 estrelas

App not working worst customer service

I filed my complaint that viki app is not working and even shared screen shots with ur customer support person nothing happen I'm paid customer not even watching it free and since from last week I emailed but nothing happen my issue is still there.. worst customer service ever

27 de maio de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Hi Madiha,

We're truly sorry you're encountering these issues — we understand how frustrating this must be.

For us to be able to address this matter, please reach out to us at watch.viki.com/UserSupport, and one of our support members will get in touch with you.

Best,
Viki Support Team

Avaliado com 2 de um total de 5 estrelas

To be honest

To be honest, I am starting to like this website less and less. The shows available without a subscription are mostly uninteresting. While there are a few I rewatch occasionally, many shows I wanted to watch are locked, and I mean 10+ titles. Then there are the ads. I feel like I'm getting ads every 15-30 minutes, and it's usually 2-3 ads, with 1-2 repeating 2-4 times in the same ad break. To make matters worse, I'm just listening to the ads no video to watch just staring at my paused show, the ads aren't even in English so i am just listening to Korean and Chinese ads staring at my paused show.

26 de maio de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Hi Annie,

We're truly sorry you're encountering these issues — we understand how frustrating this must be.

For us to be able to address this matter, please reach out to us at watch.viki.com/BillingSupport, and one of our support members will get in touch with you.

Best,
Viki Support Team

Avaliado com 1 de um total de 5 estrelas

45 publicités pour une heure de visionnage ?

Je suis en train de regarder Goblin, le roi majestueux et solitaire. J'ai 45 pubs que je peux skipper au bout de 5 secondes, mais quand même. C'est une énorme blague ahah.

26 de maio de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Bonjour Christophe,

Nous sommes vraiment désolés que vous rencontriez ces problèmes — nous comprenons à quel point cela doit être frustrant.

Afin que nous puissions régler ce problème, veuillez nous contacter à l'adresse watch.viki.com/BillingSupport, et l'un de nos conseillers vous répondra.

Cordialement,
L'équipe d'assistance Viki

Avaliado com 1 de um total de 5 estrelas

Problème de sous-titres

Depuis plusieurs mois les sous titre ne fonctionne plus et il manque des saisons de films!!!!!!

19 de julho de 2025
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Bonjour, nous sommes sincèrement désolés que vous rencontriez ces problèmes ; nous comprenons combien cela doit être frustrant.

Pour que nous puissions résoudre ce problème, veuillez nous contacter via watch.viki.com/UserSupport. Un membre de notre équipe d'assistance vous répondra.

Cordialement,
L'équipe d'assistance Viki

Avaliado com 1 de um total de 5 estrelas

VIKI ISNT WORTH BOTHERING WITH if u…

VIKI ISNT WORTH BOTHERING WITH if u dont speak an asian language. It has to b the worst app ive ever had to use when trying to watch shows using subtitles. THE APP IS SOOOO OUTDATED Too many ISSUES Its also constantly going back to the beginning of episodes when u need to pause the shows if ur like me and need 2 reread some subtitles. Everything that can go wrong is going wrong. And im only on the second episode. Which means im forced to watch several more adds. And I cannot get over how many adds there r aswell. There r WAY 2 MANY ADDS on here compared 2 any other app ive used so far like netflix disney and a few others. Im pretty sure im spending at least around 70% of the time watching . Even the stremio app, 4 example is better in tune with today's technology. It seems viki is still back in the 1980s with theirs. Even if I was to pay to get rid of the adds, 2 me it would still not b worth it bcos the app is so outdated and doesnt work at all properly and difficult to navigate bcos of it. Ps. Ive now been watching IQIYI and found it much much much better although its abit too expensive r me so will only b able 2 sadly watch the shows I like on it 4 a short while. Again its a much better app and has alot more shows to choose from aswell.

17 de maio de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Hi there, we're truly sorry you're encountering these issues — we understand how frustrating this must be.
For us to be able to address this matter, please reach out to us at watch.viki.com/UserSupport, and one of our support members will get in touch with you.

Best,
Viki Support Team

Avaliado com 4 de um total de 5 estrelas

Le seul inconvénient

Le seul inconvénient : les sous-titres .. souvent les sous-titres de la langue originale sont présents ( et inutiles) et sont en superpositions avec les vosfr (dans mon cas) .. C'est fatigant et pénalisant pour le drama qu'il soit K,C ou J...même si il est top , j'arrête de regarder

4 de maio de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Bonjour Paulette LORIOUX-LEBOUCQ! Merci d'avoir pris le temps de nous faire part de vos commentaires et nous sommes ravis de vous compter parmi les membres de la communauté Viki.

Si vous avez des questions concernant les sous-titres de la série que vous regardiez, n'hésitez pas à nous contacter à l'adresse suivante : watch.viki.com/UserSupport. Un membre de notre équipe d'assistance vous répondra dans les plus brefs délais.

Cordialement,
L'équipe d'assistance Viki

Avaliado com 4 de um total de 5 estrelas

nice but ads are so loud

its a nice site with quite some shows i couldnt find elsewhere but when i watch in the evening it because really apparent that the ad volume is so much louder then the show itself. the show could be playing at 20 and an add pops up at it sounds like it went up to a 100 which jumpscares me each time and just make it frustrating

5 de maio de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Hello there Toby Proveniers! Thank you so much for your kind words, and we’re grateful that you are part of the Viki community.

Should you have any concerns regarding the available shows in Viki, as well as the ad volume, please reach out to us at watch.viki.com/UserSupport and one of our support members will get in touch with you.

Happy watching!

Best,
Viki Support Team

Avaliado com 5 de um total de 5 estrelas

Abbonamento base senza pubblicità

Ho fatto l'abbonamento mensile perché la pubblicità era davvero tanta ed ero interessata a vedere alcune serie non gratuite. Al momento sono molto contenta perché ormai è impossibile trovare abbonamenti a questo prezzo senza pubblicità ed il catalogo è vastissimo.
Quello che mi piace è la ricerca perché i filtri sono eccezionali. L'app per smartphone è ancora meglio di quella per smart TV.

4 de maio de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Ciao Alessia Romanello! Grazie mille per le tue gentili parole e siamo lieti che tu faccia parte della community di Viki. Buona visione!

Cordiali saluti,
Team di supporto Viki

Avaliado com 3 de um total de 5 estrelas

I've been a Viki subscriber for years

I've been a Viki subscriber for years, but since the latest update, the app has been unusable—it's just a source of frustration.
It doesn’t show which episodes of a series I’ve already watched, I can’t see the translation level for the selected language for each episode, and it often doesn’t load all the episodes or gets them mixed up.
Translations have slowed down, there are fewer K-dramas, and the selection of C-dramas is getting poorer too. I’m thinking about canceling my subscription.

2 de maio de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Hi there Krisztina Zsák! Thanks for taking the time to share your feedback. We're truly sorry you're encountering these issues — we understand how frustrating this must be.
For us to be able to address this matter, please reach out to us at watch.viki.com/UserSupport and one of our support members will get in touch with you.

Best,
Viki Support Team

Avaliado com 1 de um total de 5 estrelas

Charged days before payment is due

Charged days before payment is due. I have cancelled before for this reason. If my subscription payment date is the 28th, take your money on the 28th not 27 not 26!!! It's inconveniencing me and utterly annoying.That money has already been spoken for. Because this has happened again, I have cancelled my subscription again.

26 de abril de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Hi there, we're truly sorry you're encountering these issues — we understand how frustrating this must be.

For us to be able to address this matter, please reach out to us at watch.viki.com/BillingSupport, and one of our support members will get in touch with you.

Best,
Viki Support Team

Avaliado com 4 de um total de 5 estrelas

A Lot of Options A Little Support

1. Love the cast list included which also shows other works by each of them, too.
2. Love the variety of shows. Primarily I watch K content, but I do watch a few others, too.
3. Appreciate some of the reviews.
4. Why I am no longer subscribing after this month: there are some genres I personally find distasteful. I have asked for Viki to provide a way for a subscriber to block certain content from appearing as recommendation. They have not to date. I kept trying to find a way to communicate this to Viki. My only option was to cancel my account. Then they asked why but still did not change anything.

2 de abril de 2026
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Hello there! Thank you so much for your kind words, and we’re grateful that you are part of the Viki community.

Should you have any concerns regarding blocking a certain content from appearing as recommendation, please reach out to us at watch.viki.com/ContentSupport and one of our support members will get in touch with you.

Best,
Viki Support Team

Avaliado com 1 de um total de 5 estrelas

Troppa pubblicità

La pubblicità nella versione gratuita e tantissima, inoltre quasi sempre viene ripetuta. Mi spiego meglio , cinque pubblicità tutte dello stesso sponsor. Alla fine, lasci perché non cela fai più. Queste interruzioni nuocciono allazienda, ma anche agli sponsor.

12 de dezembro de 2025
Avaliação não solicitada
logotipo da Rakuten Viki

Resposta da Rakuten Viki

Ciao, ci dispiace davvero che tu stia riscontrando questi problemi: capiamo quanto possa essere frustrante.

Per permetterci di risolvere la questione, ti preghiamo di contattarci all'indirizzo watch.viki.com/BillingSupport: un membro del nostro team di assistenza ti ricontatterà.

Cordiali saluti,
Il team di assistenza Viki

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