If I could give 0 stars I would. Scammers!!! Nothing more than that. Bought a hoodie in December! Received piss poor version of what was nicely presented on the website. AI did a fabulous job with pic... Ver mais
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Veja o que dizem as avaliações
Poor quality for the price. If a refund is required, customers need to send the item(s) to this address in China and, pay for the postage. Customers are being made to believe that they are bu... Ver mais
A empresa respondeu
I can only concur with everyone else. When the item eventually turned up, it bore no resemblance to the advertised item - would barely fit a small child, mismatched arms at different heights, gossam... Ver mais
A empresa respondeu
I was a bit worried reading some of the reviews but I received a beautiful dress in good time so I’m very happy
A empresa respondeu
1,8
Ruim
133 avaliações
Respondeu a 28% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do not use this company
I wanted to return an item but either had to send back to China at a cost to me and the risk that it would not arrive or take a partial refund by way of a store credit. I took the store credit and ordered another blouse. It has never arrived and there is not a way to get in touch. I have tried using the number on their website, it hangs up after two rings, I have emailed and the email gets returned as undeliverable and the same with their contact message on their website. Please do not risk ordering with this company.
09/03/26 UPDATE: Since leaving this review, someone from Vilamora contacted me and I was able to reply to the email. Two days later, I did receive what I had ordered.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Linda,
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the difficulties you’ve experienced with your recent order and attempts to contact us. We completely understand how frustrating this must have been.
Please rest assured that we are here to help. Upon reviewing your recent order, we can confirm that it is still in transit. To resolve this promptly, you can reach out to us directly at support@vilamora.com, and we will ensure you receive updates and assistance every step of the way.
We truly appreciate your patience and understanding, and we are committed to making this right.
Kind regards,
Vila Mora
Never received item
Never received item, emails undelivered. I may have thrown my cash away.
SCAM
1 de março de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Rachael,
We’re very sorry for the delay with your order and the difficulties you experienced with email communications. We completely understand how frustrating this must have been.
After reviewing your case, we can confirm that a full refund has been processed. Please know that we take situations like this very seriously and are committed to ensuring our customers’ satisfaction.
Thank you for your patience and understanding. We hope to have the chance to provide a smoother experience for you in the future.
Kind regards,
Vila Mora
Avoid
Avoid – Total Scam
This is a complete scam. The website looks legitimate, but it’s actually based in China and that is not made clear at the point of purchase. The item that arrived was advertised as merino wool – it is absolutely not. It’s cheap polyester and nothing like the description or photos.
To make matters worse, if you want to return it, you’re required to ship it back to China at your own cost, which is expensive and clearly designed to put people off returning items.
The quality is dreadful, the product is misrepresented, and the returns process is completely unreasonable. You are asked to email to get the details for the returns but the email just bounces.
Do not fall for this. Avoid at all costs.
12 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Stuart,
Thank you for taking the time to share your experience. We understand how international shipping and product descriptions can sometimes cause confusion, and we appreciate your feedback.
Our company operates globally and works with fulfillment facilities in multiple countries to help serve customers in different regions more efficiently. This approach allows for faster dispatch times and helps us maintain accessible pricing.
We have already responded to your email and are currently awaiting your reply. If you would like us to review your specific order or discuss a resolution, please don’t hesitate to contact our support team directly. We are committed to assisting you and ensuring your concerns are addressed.
Thank you for giving us the opportunity to assist.
Kind regards,
Vila Mora
Don’t ever use this company
Don’t ever use this company, apparently returns are held in customs!! Never to be returned. Had several emails from Claire support services. Load of rubbish. Never use this company
24 de fevereiro de 2026
Avaliação não solicitada
Resposta de Vilamora
HI Lisa,
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced. Please note that customs processes are handled by local authorities and are unfortunately beyond our direct control.
Upon reviewing your order, we can confirm that it has been fully refunded. If you have any further questions or concerns, please don’t hesitate to reach out – we’re here to help.
Kind regards,
Vila Mora
Poor quality for the price
Poor quality for the price. If a refund is required, customers need to send the item(s) to this address in China and, pay for the postage. Customers are being made to believe that they are buying from a UK company.
Return Address:
SHEN ZHEN KUAIKUA TECHNOLOGY Co., Ltd
Zip Code: 518000
Country: China
Province: Guangdong
City: Shenzhen
Address: Science and Technology Building, Baoan District
Housenumber: Room 101
23 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi,
Thank you for your feedback. We’re sorry to hear that the item did not meet your expectations regarding quality. We take all comments seriously and continuously review our products to ensure they meet the standards our customers expect.
We’d also like to clarify that we are an international e-commerce company serving customers globally. To provide faster and more efficient delivery, we work with authorized fulfillment partners in different regions worldwide. This global logistics structure helps us ship orders efficiently and maintain competitive pricing for our customers.
We value you as a customer and want to ensure your experience is a positive one. If you have any concerns regarding your specific order, our support team is happy to review your case and assist you further.
Thank you again for sharing your thoughts and for helping us improve.
Kind regards,
Vila Mora
Don’t bother
As others say: Poor quality, cheap looking item that doesn’t fit well. Unable to return easily as has to go back to China at your own cost, so will probably just give it to charity as too much hassle 🥲
1 de fevereiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Rachel,
Thank you for taking the time to share your feedback — we’re genuinely sorry to hear that the item didn’t meet your expectations in terms of fit and overall quality.
We truly value honest feedback like this, as it helps us review our products and improve where needed. Your experience matters to us, and it’s never our intention for a purchase to feel disappointing or like a hassle.
If you’d like us to take another look at your order to see how we can help, our support team is here for you.
Kind regards,
Vila Mora
My blouse is awful,nothing like the…
My blouse is awful,nothing like the picture it's Tat,I should have read the reviews before not after purchasing it,feel sorry I've lost my money,the website looks good but it's fake,expected to pay package to return to China,Trading Standards need to get invoved and close them down.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Josephine,
We’re truly sorry to hear how disappointed you are — we completely understand how upsetting it feels when an item doesn’t meet expectations.
We want to clarify that Vila Mora operates with international fulfillment facilities. This allows us to keep processing times efficient and offer competitive pricing to our customers. Our return process is outlined in our policy prior to purchase.
That said, we never want anyone to feel unheard or frustrated. Your feedback regarding product expectations and presentation is important to us, and we are continuously reviewing both imagery and supplier standards to improve consistency and transparency.
If you’re open to it, please reach out to our support team with your order details so we can review your case and see how we can assist further.
Kind regards,
Vila Mora
I don’t even want to give 1 star
I don’t even want to give 1 star, oh they where very helpful when I was chasing up my order, but when arrived goods where not as described and if very poor quality material, I followed all procedures to return my goods but the last part when I had to e-mail my return reference to complete return, the e-mail to customer services keeps bouncing back, on tracking my return through the post office it’s been stuck at customs in china for over a month, £100 wasted doubt I will get my money back
5 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Cathryn,
We’re genuinely sorry to hear how disappointed you feel — especially after your initial experience with us was positive.
We understand how stressful international returns and customs delays can be. While customs processing is handled by local authorities and can sometimes cause unexpected hold-ups, we never want customers to feel left without support.
In this case, a resolution was offered and processed in good faith once confirmation was received. We always aim to handle situations fairly and within our stated policies, while also making reasonable exceptions when possible.
If you still have concerns about your refund status, please reach out to us directly with your order details so we can review everything with you.
Kind regards,
Vila Mora
PLEASE DO NOT BUY FROM THIS SITE
PLEASE DO NOT BUY FROM THIS SITE
cheap nasty material that is not fit for purpose £45 spent on a dress emails bounced back. They wanted to give me a 75% credit note or for me to send it back to china. The company is a sham they are basically taking money and sending poor quality clothing it’s disgusting.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Adele,
We’re very sorry to hear how disappointed you felt about your experience.
We’ve reviewed the full exchange regarding your order, and we truly appreciate that you gave us the opportunity to reassess the situation. We’re glad we were able to reach a resolution in the end and bring this matter to a fair resolution for you.
Thank you for allowing us the chance to make it right. Feedback — even when it’s difficult to read — helps us continue improving.
Kind regards,
Vila Mora
Poor Quality, Delivery from China, Bad Refund policy
DO NOT FALL FOR THIS SCAM SITE!! I ordered a jumper from this website which failed to live up to its picture or description and is utterly disappointing considering I paid £54.99 for it. I’m afraid like many other reviewers I have been completely duped by the website which indicates a UK based operative with Royal Mail cited as their delivery service. This company is in fact based in China and delivery takes 6-9 days. Well done for checking TrustPilot because I didn’t and I’m kicking myself. Their returns policy is shocking too. If I could I would have given them 0 stars but it’s not possible. If you’re looking for an item online go to a tried and tested brand, not this fake website!
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Shabana,
We’re really sorry to hear that the jumper didn’t meet your expectations — we understand how disappointing that can be.
We’ve reviewed your case and can confirm that our team responded promptly to your return request and asked for a photo so we could open a claim and move the process forward.
Unfortunately, we didn’t hear back after that, so we weren’t able to proceed further with the return at the time.
Vila Mora operates with international fulfillment facilities, which allows us to offer competitive pricing while serving customers in multiple regions. Delivery timelines and return procedures are outlined on our website for transparency.
If you’re still open to resolving this, please reach out to us with your order details — we’d be more than happy to assist you and bring this to a proper resolution.
Kind regards,
Vila Mora Support
Avoid this website
Avoid this website – extremely unprofessional.
Returning an item has been a nightmare. After sending the item back, the company stopped responding entirely. No replies, no support, and no way to get in touch.
Blocking or ignoring customers after a return is unacceptable and raises serious concerns about this business’s integrity. I regret ordering from here and would not recommend this website to anyone.
20 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Roja,
Thank you for your feedback. We take concerns like this seriously and would really like to understand what happened.
At the moment, we’re unable to identify your order from this review alone. Please reach out to us directly with your order number so we can review the situation thoroughly and assist you accordingly.
Kind regards,
Vila Mora
Easy to order new garments
Easy to order new garments, with a bout, after seeking to exchange a shirt of the wrong size.
30 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Jennifer,
Thank you for your review — we really appreciate you taking the time to share your experience.
We’re glad to hear that ordering was easy overall.
If you ever need help with sizing guidance in the future, our team is always happy to help before or after placing an order.
Kind regards,
Vila Mora
Simple to order
Simple to order. Arrived quickly. I am very pleased with the product and also pleased with the company
I will purchase again from them. Many thanks to them.
29 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Wendy,
Thank you so much for your lovely feedback — it truly means a lot to our team.
We’re delighted to hear that the ordering process was simple, your item arrived quickly, and that you’re pleased with your purchase. That’s exactly the experience we aim to deliver.
We genuinely appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
Vila Mora
Very expensive to return
Very expensive to return! AVOID!!!!
15 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Bauna,
We’re sorry to hear that our return process didn't meet your expectations — we understand how frustrating that can feel.
Feedback like yours is genuinely valuable, and we are actively reviewing ways to improve our processes and make the experience smoother for our customers.
If you’d like us to look into your specific case, please feel free to reach out to our support team with your order details — we’re here to help.
Kind regards,
Vila Mora
Misleading Product & Poor Support
I purchased a pair of boots from Vilamora that were advertised as leather in the product title and main description. Upon arrival, the boots were clearly not leather, but a man-made plastic (“faux leather”). This is a clear misrepresentation of the product.
I contacted Vilamora support multiple times. Their initial responses offered partial refunds if I kept the boots, which I declined, and recent emails to their official support address have bounced back entirely. I was also instructed to return the boots, but the company only accepts returns to a supplier in China — I am now returning them to the UK trading company (Elevate Global Enterprises LTD) as the legal entity responsible.
Due to the misleading description, I have been inconvenienced, left out of pocket for return costs, and have had to notify Trading Standards (Case Number: CCA‑5312698) and dispute the payment with my bank.
I would not recommend Vilamora. The product description is misleading, and their customer service and support systems are unresponsive, leaving customers to resolve issues through formal complaints and legal channels.
29 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Jacqueline,
We’re genuinely sorry for the frustration this situation caused you.
We’ve reviewed the full exchange regarding your order, including your concerns about the product description and the return process. After reassessing the matter, a full refund was processed and subsequently received, bringing the issue to a close.
We understand how important material descriptions are when purchasing online, and we take feedback about product clarity seriously. We are continuously reviewing our listings to ensure descriptions are accurate and clearly presented.
Our Return & Refund Policy, including return procedures and designated facilities, is available on our website prior to purchase for full transparency. That said, we always aim to resolve concerns fairly when raised.
We appreciate you allowing us the opportunity to address this.
Kind regards,
Vila Mora
Straight forward
25 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Charles,
Thank you so much for your kind review — we truly appreciate it!
We’re really glad to hear that your experience was straightforward. That’s exactly what we aim for.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Vila Mora
I ordered a coat at the time of…
I ordered a coat at the time of ordering it don't recall it being mentioned it was coming from China. I thought i might have problems with it so I paid with my credit card. I cant email them. The server doesn't recognise the email address through their support. I tried to phone them and got no answer. I have now gone to my credit card company
You have now refunded me my money
26 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Tracy,
We’re sorry to hear you’ve had difficulty reaching us — that’s certainly not the experience we want anyone to have.
For clarity, we operate with international fulfillment facilities so we can keep pricing competitive and process orders efficiently across multiple regions. Shipping timelines and fulfillment details are shared during checkout and in our policy pages.
Our support email is fully operational and actively monitored. No outages have been reported in the last months.
We’d really like to look into this properly for you. If you can share your order number or the email address used at checkout, we can locate your order and reach out to you directly to help resolve this.
Kind regards,
Vila Mora
Terrible as they promise the…
Terrible as they promise the possibility of returning. They do not reply via email phone or instagram.
28 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Cecilia,
We’re sorry to read that this was your initial impression.
We’ve reviewed the full email exchange regarding your order, and can confirm that the matter was resolved with a full refund processed, with no return required. We’re glad we were ultimately able to reach a satisfactory outcome.
That said, we recognise that the experience leading up to that point felt frustrating, and that’s something we take seriously. Our customer service department is currently under new management, and we’ve been actively improving response times, clarity around returns, and overall communication standards to ensure a smoother experience moving forward.
We genuinely value feedback — even when it’s critical — because it helps us improve.
Kind regards,
Vila Mora
Do not use this site - definitely a scam
Do not use this site. Ordered a short coat. Website stated UK company delivery 3-5 days. When delivery notification received it was forecast at least 2 weeks so I knew I’d been hoodwinked and likely Chinese. Item arrived eventually and completely different garment to the picture, material was like that of a shoe or bag cover - disgraceful quality. Email customer support is returned undelivered. Do not use this site.
19 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Diane,
We’re really sorry to read that this has been your experience — that’s certainly not the impression we want to give.
For clarity, Vilamora operates with international fulfillment facilities, which allows us to offer competitive pricing across different regions. Delivery estimates are provided at checkout, and while most orders arrive within the expected timeframe, some shipments can take longer depending on logistics and customs processing.
Regarding email contact, our support inbox is fully operational and actively monitored. We are not aware of any system-wide issue preventing customers from reaching us.
We would genuinely like to look into this for you. If you can share your order number or the email address used at checkout, we will locate your order and reach out directly to assist and review your concerns properly.
Kind regards,
Vila Mora
Poor quality item
Poor quality item, nothing like the picture, it says hassle free returns but it isn’t because emails bounce back and the phone line is always busy. Do not waste your money.
26 de janeiro de 2026
Avaliação não solicitada
Resposta de Vilamora
Hi Andrea,
We’re really sorry to hear that the item didn’t meet your expectations — we understand how disappointing that can be.
We also want to reassure you that our support channels are fully operational and monitored daily. If an email bounced back, it may have been due to a typo in the address or a temporary server issue, as we are not experiencing system-wide email failures. The same applies to our phone line, which can occasionally be busy during peak times.
If you’re willing to share your order number or the email address used at checkout, we would be more than happy to personally review your case and reach out to help resolve this.
Kind regards,
Vila Mora
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