vineyard vines Avaliações 

Vineyard vines has the absolute worst Customer Service I’ve ever experienced. I have made three phone calls for a return label and they have not been able to send it to me. The salesman in the store at Tyson’s incorrectly, entered my email address and because he has done that, I am not allowed to receive a return label. I have called three times and no one can give me a straight answer. They keep telling me there is a return label on the way and then I never receive one. The third person. I spoke to told me that because it was ordered through the store. I am not able to get a return label. Maybe they should start training all of the representatives in the same manner so that you don’t get three different responses for every call that you make. I will never order from Vineyard vines again.

Terrible customer service!! After 4 emails to inquire about my order, I’ve yet to receive a response. I don’t know if my order will be shipped or won’t be shipped at this point. Worst customer service ever!!

I ordered a polo sweater from vineyard vines and was disappointed by the quality of the item! I guess when you purchase this brand before and are really happy, expectations are high. This time the fabric was thin and flimsy, the size was way larger than the same size in the last order 6 months ago!! Disappointed!

I spent $90 on two $45 T-shirts and the whale logo faded after the first wash. I contacted customer support, but they refused to help because the shirts were purchased at a retail store rather than directly from them.
It is unacceptable that a brand refuses to back its product based on where it was purchased. This is not a policy I have ever encountered before.

Their return policy is absolutely horrendous and even then they don't follow it. I made a gift return, with the receipt, and they stated their policy is 30 business days! Now, their website does NOT say that, in fact it lumps gift returns in with their standard return policy but customer service has been non-responsive and demeaning in any of their responses. I like their clothes but I will never buy anything again if this is how it goes. Customer service is horrible.

I received a couple of button down long sleeved shirts for Mother's Day. I thought I might like them until I tried them on. Big, boxy with no contouring. They are so unflattering. I am not huge at all but they made me look that way. I would expect better tailoring for the price.

Excellent product excellent, customer service

I love Vineyard Vines. Each year I get family outfits for our annual beach photos and it's become a wonderful tradition. I live in the long sleeve tees and grab as many as I can when they go on sale. Customer service online has always been helpful especially when needing a price adjustment or different size. Vineyard Vines customer for life!

I had an issue with my order and Vineyard Vines customer service handled it flawlessly. They responded quickly, kept me informed, and resolved everything faster than expected. It’s rare to find service this good!

My friend was interested in purchasing a gift for his partner's baby brother. An associate here was kind enough to explain to us how they size for kids as well as sharing information about materials that would help us understand how the clothes would fit the baby once they grew some.

Cheap Shirt with crazy over priced marketing... Both numerous shirt at Norfolk store one wash the color faded and the shirt size changed.

I ordered a shirt as a Christmas gift. Paid extra for shipping so it would arrive on time. The shipper couldn't deliver my package for some unknown reason and it's being sent back. I have been charged for the item and haven't received a refund. I've reached out to VV 3x now with no response. Horrible business. Do not recommend ordering from them.

Beyond disappointed placed a $400 order for Christmas because over 200 was free ship by holiday BUT you have to choose the shipping method- is not automatic. Thanks Vineyard vines- my kids will not have their gifts for the holiday under the tree. Fix your website- why would someone order on Dec 21st for a Jan 6th delivery and meet the min threshold for holiday delivery on a purchase order!

Made an order, requested an expedited shipping, they said could not do this, called again to cancel order, they said it would be cancelled, item shipped a day later. Called again to get a refund and requested they return to sender, was hung up on by customer service.

Would not recommend this organization as there are a lot better places to order from. Horrible experience.

They're selling shirts for $128 made of 43% plastic. Such a ripoff-who wants to wear a plastic shirt? Horrible quality for the prices they charge.

Placed an order, and it still has not shipped - 6 days later. Called to cancel and was informed they are not able to cancel my order. What a disgrace. Expect to hear about chapter 11 shortly.

I had a great experience!
I had a pair of shorts that was missing the front button. I called customer service on Monday, the person was super helpful, sympathetic, and professional, and she overnighted me a new pair at no charge.

Their customer service is non-existent! They send their form letter in a reply to my inquiry one. But after that “crickets”. I sent a second email, this time no form reply, this time absolutely no reply or response at all.
Plus, they sometimes offer free shipping, which I thought I was receiving. I checked my email receipt a few days later to look for shipping information only to find that they charged me a shipping cost. I asked why in an email again not to get any response from them! I used to really like their products, but one of the t-shirts I received, the logo wore off after one wash- $49.50 for plain shirt is not what I paid for! I’m so disappointed. I will no longer purchase their products.

This review relates to a recent order of a hooded sweatshirt. I placed my order during one of their sales and a few days later received an email saying that they no longer had that piece. Instead they offered me 25% off and free shipping on my next order. The item I ordered was 70% off, so a promo code for 25% off a regular priced item was not an equivalent offer. I picked a similar item and sent an email to their Customer Service email address saying they could substitute it at the same price. No response. I tried again. No response. I tried calling, but was on perma-hold, so hung up. I tried email one more time and still no response. I've given up. I like their clothes and appreciate their sales, but their customer service is awful! I will think long and hard before placing another order with this company.

I ordered a couple items. They took four days and an email for me to even start the order for delivery. Then they created a label with a tracking number and they took another four days to actually have it picked up. It was originally when I purchased it supposed to get there by tomorrow the 20th and now it says it should get there by the 23rd so missed the birthday thanks so much for your terrible service that I’ll never use again