vineyard vines Avaliações 

Beware -- don't order from Vineyard Vines. Looks like company is going out of business. Orders have not been filled in weeks-- no one responds at Customer Service anymore. They have let their Live Chat people go. Quality has been on the decline for quite some time. Try Tommy Bahama or Tommy Hilfiger for better service, quality, quick delivery. It's a shame. Vineyard Vines good in its' hayday, but no longer. Avoid.

On Saturday, June 7, beginning at 11am, I tried to order two e-gift cards on the Vineyard Vines website but the website stalled and would not accept the command to "add to card." . The customer service recording at phone number (1-800-892-4982) said that customer service was "currently closed for the day but we'll be happy to help you TOMORROW."

Note that Saturday office hours are listed as 9am - 5:30am ET. Presumably, someone should have been available at 11am. "Tomorrow" is Sunday, today, for which no hours are listed.

I sent an email to the tieguys address asking to have someone contact me by text, email or at my cell number so I could complete my order and have the e-gift cards sent to my email address.

A customer service rep sent me an email reporting that she tried to call my cell but got my voicemail. There was no record of a call from 1-800-892-4982 so I replied to her email. She called again and this time, I was able to pick up and speak to "Lovy," who tried valiantly to help me complete my order. I provided my credit card and details of the order. A few hours later, I received an email from Vineyard Vines acknowledging ONE of the two e-gift cards but no access to the actual e-card and a host of links and gobbledegook. I tried calling Lovy again but she did not answer. This morning, I sent another email to the tieguys address and texted 1-203-400-6688. No response from the email but the text response was completely unhelpful: apparently, "Text is available M-F, 9am-5pm EST."

This situation has been in effect since FRIDAY! It's outrageous that the tech support group at Vineyard Vines is not all over this and working to resolve the website problem ASAP.

While I very much appreciate Lovy's attempts to assist me with my order for TWO $50 e-gift cards, and recognize that Vineyard Vines should be thrilled to have someone as caring, professional and courteous as she was representing them, I wish I could say the same about the marketing management team and tech support.

Net, if you consider doing business with Vineyard VInes, my advice is "caveat emptor."

Made an order February 25…after waiting 6 weeks my order never arrived so I requested a refund. I was told it would be expedited. It is now May 5 and I have yet to receive my refund. I email them weekly and I’m told that their refund department is very busy. Will never, ever order from here again

Sketchy. the same size, different color t-shirts fit COMPLETELY different. SOOOOOOO overpriced too. I will never trust them. They dont tell you whether things come from the outlet or actual store.

I ordered several items from their online store and my order was neglected and forgotten about. After a couple of days waiting on a tracking number they finally responded to my sent email saying the order was shipped. I inputted the tracking number and the label was created the same day that I received the email. The company stated my order would arrive approximately 2 weeks from initial purchase, and I have yet to receive my order nor have I received a response from other sent emails. I definitely do not recommend doing business with this company.

Vineyard vines España es una estafa. Te registras, haces el pedido, nunca llega el correo de comfirmacion del pedido, y el usuario creado es erroneo. Recibes un mail del cobro desde una direccion random, y nunca llegó el paquete. 3 meses despues. te envian un mail con una referencia para seguir el envio, pero es una inventada total. Luego te llega otro mail para pagar las tasas de aduana a una cuenta de Lituania.

Email sent to Vinyard Vines (they didn’t even have the class or courtesy to respond back)…


I usually look forward to receiving my Vinyard Vines orders. What happened with this latest delivery?
I love shopping your sales and own so much of your product, but does getting a good price on something disqualify it from being delivered in a respectful and caring fashion?

This specific order had five items, three shirts, one belt, and one “on the go” sports jacket. The order was placed on December 29. I received the first two items, a couple of shirts. These were properly packaged in a VV branded box, with receipt and the great Vinyard Vines whale sticker, which my children love (they typically love seeing these packages delivered, just so they can fight over who gets the sticker).

A few days later I receive the third shirt in a small white trash bag looking package. Not the end of the world, it’s a shirt, but doesn’t look great thrown at my doorstep.

The final two items arrived yesterday, almost 2 weeks after the order was placed. They were the two pieces I was really looking forward to receiving. The sporty on the go jacket/blazer $398 and the nautical looking belt $69. Much to my dismay, these were handed to me by my UPS driver, balled up like garbage: the jacket in basic tissue, sloppily rolled up like a used rag and the belt in what looks like it’s original box but torn apart, like a mischievous dog got a hold of it, both items shoved in that same cheap trash bag style delivery pouch, similar to when you order something cheap from Amazon or Temu. Definitely not the standard I expect when ordering from one of my favorite retailers.
I originally started the return of this order a day before the final two pieces arrived, as I was disappointed in the two week lag time for a complete delivery. Receiving yesterday’s final two pieces in their condition made following through with the return inevitable, as I feel like the manner in which my purchases were presented to me, like a bag of trash, was embarrassing for your company and disrespectful to me, a loyal customer.
It’s really a shame that over the years and through several dozen orders. that I am returning this latest purchase. I really did love the belt and jacket, really cool products, but they were just so shabbily and uncaringly presented (see attached photos)… and insult to injury, no sticker for the kiddos, which made them angry at me, go figure.

Half my wardrobe is filled with your garments. I’m literally a walking billboard for VV here in Vermont.
I fear those days are coming to a close with this latest experience.
I’ll find some time next week, in between the kids hockey practice and piano lessons to make my way to the nearest Staples store to drop these items off for return delivery to you. Yes, it’s an inconvenience for me, but if it serves as a reminder to your crew that they should again take pride in their product and present their best foot forward when delivering to loyal customers, it’ll all have been worth it.

Thought that I was going to get two shirts for the price of one, didn’t happen. Tried to fix the issue, and it was resolved—never received the second shirt. I can’t believe people are so incompetent. Very disappointed with the lack of consistency in customer service.

Buy from this company I ordered 5 items. After I paid. I received email they cancelled 2 items out off stock an hour after I been in web site they have it just price change. After couple days I received tracking. Number. Shipping I open back should be 3 items I received only one. I sent email. No answer I had to call them. They told me they will do shipping for 2 missing items ?!!!!!?!!!!firstand last. Time I buy from them oooo price change. 4 time days. Morning. You can have 90 $afternoons same article 56$day after 123$?!!!!!!!!! Scammers company after my poste they contacted me they cancelled 2 other article. And supposed free shipping because they cancelled my purchase they charge me 12$ shipping fee so. Now. I bought one shirt for over 50$ instead 5 item for 133$. Scream company never for ever I will buy for from them

Purchased a gift for my son two weeks before Christmas. It was on sale at 30% off. He went to exchange for a different color the day after Christmas and, it was no longer on sale, and they made him pay the difference to full price, $40, to exchange for a different color. When I approached the front desk they would not do anything about it. I contacted Customer Service through email three times with no response.

Purchase two matching outfits for my grandsons and of six items they only delivered 4 no pants for the little one and no jacket for the older. They never told me that they will short ship me or that the items I purchased were out of stock. Deceived me as a customer . I will never buy from them again.

Awful quality of the s sheep s shirts. Lots of pilling after one time wearing. They sent me a second one in black. Doing the same thing, and it’s black. Gross pilling, and the material is awful.
Very disappointed.

Order was placed on Nov 29 and a few days later it was cancelled on their web site no reason given. I contacted customer service and I was told the item was out of stock. I asked don't you notify the customer when this happens and they responded no. If an order is cancelled due to an out of stock they need to at least communicate this to the customer who is waiting for delivery for a Christmas present.

A $42 transaction from August 27, 2024 finally resolved on November 22, 2024. They cancelled my exchange order without notification or a refund, which had dead bugs in the packaging that I assume were from India where the shirt was made. They totally ignored like 5 emails I sent to follow up. I called them during posted business hours and got a recording saying they were closed. I called again a few days later and was told I would be given a $42 refund with a 3-5 day processing time. They never issued the refund. They totally ignored another 3 emails. I called again and was told they would re-process the refund in 3-5 days. Never received the money. I filed a claim with PayPal and they never responded forcing me to wait another 10 days until I won the case. Thank you PayPal.

Aside from the bugs, the clothes are just cheapo-ok quality, acceptable if purchased at the sale or clearance price. There are hundreds of other and better places to buy clothes. Never Again!

Bad costumer service, horrible. Not body can help like I expected

Poor customer service. I still don’t have my order. With the high prices and $12 shipping I expect to get my package in a timely manner. There isn’t even tracking!

I tried to place an order, but in the end after clicking the pay button, the site gave an error.
I tried again and got the error again. And only then I saw that the bank wrote off the money from me twice. The order was never placed. No one returned the money. Support has not responded for more than a week. This looks like a scam.

Horrible customer service! Three out of the four representatives were EXTREMELY RUDE! If you do not like answering phones then get our of the BUSINESS!

Ordered on 9/12 and received on 9/17, The 1/4 zip fabric and design was beautiful and the quality outstanding , It was on sale at a good price Could not have been a better experience.
So big thank you Vineyard Vines from a very happy customer.