vineyard vines Avaliações 

Site seems to run by robots. I placed an order for my grandson, and immediately realized I had ordered the wrong size. Tried to change the order but only got robots. Finally directed me to an email address. The email response started out: "unfortunately..." They told me they cannot change the order but I could return the wrong size and order the new one. When I tried to return, robotic website refused. Back to the email - 4 times and a report to the PA Attorney General and Better Business Bureau. They finally sent me a gift card. Worthless since I never plan to buy from them again.

Less Than a One

I think the people in customer service and their leaders are missing a link !!!!Ordered on black Friday sale, $579 for Christmas gifts. Was sent email with shipment info on Dec 5th. Noticed on tracking that it had not moved from Akron Ohio.. Called, given the excuse of the " virus"... called back on the 22nd when it still had not moved from Akron Ohio. Talked to someone that had to be high..."The Virus" my daughter called on 12/28/20. was told they would refund me what they didnt have and send me what was instock and "expediate " Free. ( never i am sorry or what can i do to make this right ?) I get 2 emails with tracking and check my bank record. Not only did they charge for "expediated " shipping but also for the same quarter zip at FULL PRICE. So I PAID FOR THE SAME THING 2 TIMES!!! CALLED THIS MORNING , SUPERVISOR CALLED ME BACK... She could never understand that they charged me 2x for the same thing. I told her I would make this simple, they needed to refund every dime I spent and whatever they shipped to me , I would return .. they just needed to send me a shipping label to send it all back and I would never shop at Vineyard Vines again. Now I know why they have bad customer service because she emailed me , said the quarter zip was no longer on sale so they charged me over $100 without my permission.?????? She refunded all my money but not the money they charged without my permission ..... So not only did I not have all my Christmas gifts for Christmas, I am going to contact my bank about that illegal charge.
I cant stand ignorant people !!!!!! and they wonder why their customer service sucks ??? If Shep and Ian really cared they would contact all the customer service complaints and offer good customer service. Patagonia will get all my business from now on !!!!!!

Ordered a sweater, returned it via USPS -- the returned sweater (according to USPS tracking) was delivered to V V on Dec. 3. No notification of receipt and no refund?? Miserable customer service!

I placed my order on 12/2/20, and it was acknowledged received on 12/2/20 that I would receive (estimated) on 12/8/20. With that in mind, I expected to have the item for an event I planned to wear it on 12/16/20. It is now
9 pm on 12/22/20, and no idea where my order is. USPS tracking is sporadic and inaccurate at best. I usually shop with Johnson & Murphy who has excellent customer service. I will NEVER make the mistake of shopping with Vineyard Vines again! I will be lucky to get my money back, as it appears I will never see my purchased item. For the money they ask for their product, i would expect better customer service than what has been available and provided. NEVER AGAIN !

Vineyard Vines - Moe Larry and Curly at your service

Vineyard Vines (VV) is working hard to establish a new low for customer service.

I placed an online order on December 11 but missed the cutoff for Friday shipping. No worries; the site says my order will be shipped Monday 12/14.

Nope! On Tuesday they proudly announce my order has been shipped -- via UPS, complete with the UPS logo on the page. The tracking number doesn't work, but the email and my experience say that this is not unusual.

The rest of the week there is still no progress. On Friday I call and am told that my package is in PRESHIP and DHL has it?? Say what??

My customer service agent cheerfully explains that this is normal??? Well, maybe in her version of reality....

On Saturday I go for the mail and guess what? My shipment has arrived via USPS (For the benefit of the geniuses at VV this is the Post Office)

The tracking number from USPS matces the 'UPS' tracking number from VV. What can I say??

Never again!!!

Vineyard vines is my favorite brand to shop for good clothes. Their quality, reliance, and customer service is amazing! The colors and fabric really are the best for any type of occasion. They have fast shipping and good deals. I am always on the site buying new clothes for my kids to wear. They love the clothes as well! If you are looking for a good website for good clothes, vineyard vines is the place to go! They fit well, and they have a great variety of colors, designs, and sizes. Thank you for being the number one clothing store for us, Vineyard Vines!💖

it's okay to use low grade wool in your pant.

but you have to tell your customer. super low grade italian wool, okay, great, and it's final sale.

maybe you should consider going bankrupt.

Very poor quality and will not acknowledge defective products.
Look elsewhere if you want quality.

I really like their clothes but I will not be ordering online from them again. Because, if you send back a return it is a pain to see if they received it. Also, they take up to 60 days to refund your money. Looks like they are earning interest on your money. They lost me as a customer.

Visited the Kiawah Island store and immediately was met by lots of "police" enforcers.... The mask police, the no cash police, the no fitting rooms police, the follow me around the store police, like I am going to shoplift merchandise. No thank you!!! I will use my hard earned money elsewhere. 👎

One of my favorite shops but far from my home so I order often. Love the style, love the fit, love the packaging! Honestly have never had to even contact customer service!

Ordered 2 shirts as a surprise graduation gift for my son. I placed the order 22 days ago and have heard nothing, other than an email acknowledging my order. Nothing has shown up and, as far as I can tell, nothing has shipped. Customer service is only open M-F when many of us are working (no weekend hours). I sent an email and left a voice mail. Not sure I will get a call or email back. So much for companies hurting for business...

I order 5 shirts but when I open my package I saw no whale stickers at all 😢😢

I know there is a virus going around but at least this company can not still form people especially first responders .They need to have someone answer the phones and then reply back to the emails it had now been three days and I still haven't heard weather or not if I am going to get my three shirts or not . And if I don't here back soon then I will be going to the bank to get my refund .

I actually really like VV. I have to disagree with a previous reviewed who said the shirts are cheap quality and start falling apart after a wash. I have bought many VV shirts for my son and the ones I have purchased over a year ago STILL don't have any holes and stains wash out very easily. The fabric feels really nice and has a thicker texture to them. One thing I have always had an issue with though is their shipping process. I can never retrieve a tracking number from them. I always receive an order number but not one for specifically tracking, so I never know when to expect my items. They give a 7-10 day estimate. That does bother me and I am not sure If there is just something I am missing? Anyway there is my honest review.

Horrible company! We placed an online order and our account was charged immediately for the $276. That was fine. Then 5 day's later they decide to take an additional $276 from our account&our item's haven't even been shipped. We've called customer service and spoke to Chris, obviously got no where with him&lied to. We've e-mailed them several time's and still we're yet to even get a response. Extremely angry off&what we're all going through now a day's with this epidemic going around money is extremely scarce. Our order was only $276 and they've got the audacity to fkn take $552 from us and it sure in hell hasn't been credited back to us.. Also we just received our item's this am and one item we ordered isn't even the size we PURCHASED!!! Worse company and we'll never do business with Vineyard Vines again.

I had an excellent experience with Vineyard Vines returns. I was on hold for less that two minutes. It is now February and I realized one
item ordered at Christmas did not arrive. They corrected the problem quickly and efficiently. Never had any issues like previous review, order here several times a year.
BostonAlice

My wife and I tried to purchase PJ's on Saturday. The on line store at Vineyard Vines was down and took our payment with no merchandise. My wife tried several times, we are not out over $1,200 dollars.

On line was out of the office on Saturday, waited over 30 minutes on Sunday. Call into corporate on Monday, no call back.

We are still out 1,200 by Wednesday. Be careful buying on line with the Vine.

THE KIDS T-SHIRTS ARE CHEAPLY MADE IN ASIA AND DO NOT LAST!!! We bought multiple cotton t-shirts from VV and after one wash each shirt showed small holes. Poor quality and cheaply made but sold for $29.00 each. DO NOT BUY THESE CHEAP SHIRTS FROM VINEYARD VINES UNLESS YOU ENJOY WASTING YOUR MONEY.

I WAS placing a $400 order, saw there was a 20% off for first time orders, tried to apply but never received a confirmation email back. Called the 800 number then received an email that back from
"GRACE" stating that in 2018 I signed up to received emails from them, but NEVER used the 20% till now. I emailed back letting them know the the CEO Shep Murray would not be too happy with their customer service and rudeness. They replied they will let me use it this "one time" but it ends today at 9 pm. Very rude how they wrote it! I don't need their clothes but they sure DO NEED all of our business. Hope their CEO sees this complaint!