purchased a 229 pro, took six weeks to fix this camera, it constantly cut out. Recording quality very poor,number plates and even car make can not be recognised. I drove past an aquitance and cou... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
purchased a 229 pro, took six weeks to fix this camera, it constantly cut out. Recording quality very poor,number plates and even car make can not be recognised. I drove past an aquitance and cou... Ver mais
A empresa respondeu
Excellent mini dashcam i already have one for my car so decided to get my wife a new one has mine is fantastic. Being so small and compact it's hidden behind the mirror easy to set up with a great ap... Ver mais
A empresa respondeu
I bought A229 duo complete kit. Professionally fitted by viofo garage locator on 14/06/23. So far so good. But registering the camera to get the 18 months warranty is bit weird. I never received any c... Ver mais
A empresa respondeu
Great service direct from Viofo, with next day free delivery. Now on my third Viofo dashcam (upgraded sensors make trade up worth it) as they are straightforward to fit, unobtrusive and have proved re... Ver mais
A empresa respondeu
UK based dash camera experts. We take pride in our sleek designs, outstanding performance and great customer service. Our innovative products represent great value and exceptional quality so that you have a product you can rely on when you need it the most, without it costing the earth.
Holme Road Offices, Holme Road, PE7 3NA, Yaxley, Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I'm very happy so far with my dashcam and it did arrive the next day as promised.
Up until yet I have not had opportunity to download any files onto my computer but the ones I have viewed on my phone seem to be fine.
I have had to mark the experience with Viofo lower as my order included 4 fuse taps for the hardwire kit.
2 full size and 2 micro as I was not sure of the fuse size in my Isuzu pickup truck.
I in fact go 1 full size, 2 mini and 1 micro.
It did not matter as I actually needed the mini ones but had I needed the full size ones my installation would have been delayed.
Hence only 3 stars for Viofo

Resposta da Viofouk
I bought the A139 pro front and back cameras about 3 months ago. I like the camera and the video footage is excellent, and the app is easy to use.
I've had one or two issues with it, the main one being it froze and stopped recording one day. The only way to get it going again was to pull the power lead out and reset it. When I checked the video footage it hadn't recorded the last 5 hours or so.
As a driving instructor having a reliable camera is essential, and so far this camera hasn't ticked that box.
I've been in touch with support and they have offered to replace the front dashcam. The problem for me is that I have to send the faulty one back and they have told me that is will be 10-15 days before I'll get a replacement. 2 weeks without a dashcam !! thats a red line in my profession.
So brilliant dashcam but I'm not so sure about reliability !
Edit, I'm not able to provide an email address on here

Resposta da Viofouk
I ordered a dashcam, but shortly after I needed to cancel the order. I requested this, but was advised it's already dispatched so they couldn't.
I refused delivery so it'd be sent back to them, and eventually it was. They sent me a partial refund instead of a full refund, and claimed this was because of the cost of shipping the item to me. The shipping option I chose was free, so this doesn't make sense.
I explained this to them, and informed them of my consumer rights (which state I'm entitled to a full refund), but they just repeated that I was refunded minus the shipping fee. They also seemed to imply there was a handling fee for returning it (which is illegal), "The refund has been made minus the shipping and handling fee".
So they've basically scammed me out of £9, I would avoid them for this reason.

Resposta da Viofouk
Received e mail 9:05 saying order complete Including invoice and tracking no.
At 3:25 received partial refund and 2nd e mail saying "stock out". No phone call to explain, or ask me what I wanted to do? If so I could have upgraded the memory card size? Or delayed order until in back in stock? Dashcam won't work without it! Now if I re-order I will incur additional postage charges, rather unfair for your error. MOST DISSAPPOINTED WITH THIS SERVICE.

Resposta da Viofouk
Great dashcam for the money, well worth the extra price

Resposta da Viofouk
Bought this after putting one in my dads car for him. Really simple to use, especially once set up with phone app. Great quality picture. Well impressed.
Will be buying again for future car(s)!

Resposta da Viofouk
Great prices, had a minor issue with payment so had to email support, who were very helpful. Product is great. All good!

Resposta da Viofouk
Prompt service and local recommended installer did a great job fitting the cameras

Resposta da Viofouk
I bought A229 duo complete kit. Professionally fitted by viofo garage locator on 14/06/23. So far so good. But registering the camera to get the 18 months warranty is bit weird. I never received any confirmation email therefore I registered the camera 2 times across 2 days. I hope warranty will be valid if I need to claim

Resposta da Viofouk
Item arrived in good time and in perfect condition. No issues with it so far.

Resposta da Viofouk
Excellent products. Had a query regarding connection to power. Viofo went out of their way to sort it out for me. Emailed China twice, and got all the information I needed.
First class products. Even better after sales service. Highly recommended!

Resposta da Viofouk

Resposta da Viofouk
There was a problem with my initial purchase of a Viofo A119 Mini dashcam, but the issue was quickly resolved and everything is as it should be!
A very good camera and good customer service with great communication.

Resposta da Viofouk
Excellent product and reasonably priced, with quick delivery

Resposta da Viofouk
Very disappointed with the A129 Duo Plus.
It's extremely unreliable, sometimes it doesn't record at all for no apparent reason. So you can't rely on to be working when you need it most, which makes it worthless as a dashcam.
The "Integral" Micro SD card supplied by Viofo UK themselves stopped working after two days and was not recoverable. Viofo support were not helpful and just told me to "buy another card" - even giving me a list of "approved" cards, which did not feature the "Integral" one from their own website.
Edit: Following Chelsea from Viofo's response to this review I tried to get in touch as requested. Since Chelsea didn't leave any contact details here I used the contact form on the Viofo UK website. Two weeks have passed and I have received no reply.

Resposta da Viofouk
Quality & compact Dashcam, that gives excellent results in either day or night conditions.
( I blame Ashley Neil for my purchase lol 😉👍)

Resposta da Viofouk
The dashcam arrived quickly, and it's a great camera..👍😄

Resposta da Viofouk
Great service, excellent Dashcam have yet to use it at night daytime s very good

Resposta da Viofouk
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.