Viofouk Avaliações 

187
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

purchased a 229 pro, took six weeks to fix this camera, it constantly cut out. Recording quality very poor,number plates and even car make can not be recognised. I drove past an aquitance and cou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent mini dashcam i already have one for my car so decided to get my wife a new one has mine is fantastic. Being so small and compact it's hidden behind the mirror easy to set up with a great ap... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I bought A229 duo complete kit. Professionally fitted by viofo garage locator on 14/06/23. So far so good. But registering the camera to get the 18 months warranty is bit weird. I never received any c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service direct from Viofo, with next day free delivery. Now on my third Viofo dashcam (upgraded sensors make trade up worth it) as they are straightforward to fit, unobtrusive and have proved re... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Eletrônicos

Escrito pela empresa

UK based dash camera experts. We take pride in our sleek designs, outstanding performance and great customer service. Our innovative products represent great value and exceptional quality so that you have a product you can rely on when you need it the most, without it costing the earth.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

187 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(187)

7 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Happy with dashcam however Viofo dispatch needs to check what is shipped

I'm very happy so far with my dashcam and it did arrive the next day as promised.
Up until yet I have not had opportunity to download any files onto my computer but the ones I have viewed on my phone seem to be fine.

I have had to mark the experience with Viofo lower as my order included 4 fuse taps for the hardwire kit.
2 full size and 2 micro as I was not sure of the fuse size in my Isuzu pickup truck.

I in fact go 1 full size, 2 mini and 1 micro.
It did not matter as I actually needed the mini ones but had I needed the full size ones my installation would have been delayed.

Hence only 3 stars for Viofo

5 de setembro de 2023
logotipo da Viofouk

Resposta da Viofouk

Hi Steven,

Thank you for taking the time to leave this review along with your honest feedback. If you need any support please contact David on tech@viofouk.co.uk.

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Prompt despatch

Prompt despatch, everything perfect.

5 de setembro de 2023
logotipo da Viofouk

Resposta da Viofouk

Hi Rob,

Thank you for taking the time to leave this kind review. Great to hear that you are happy with your purchase.

Kind regards,
Chelsea

Avaliado com 2 de um total de 5 estrelas

I bought the A139 pro front and back…

I bought the A139 pro front and back cameras about 3 months ago. I like the camera and the video footage is excellent, and the app is easy to use.
I've had one or two issues with it, the main one being it froze and stopped recording one day. The only way to get it going again was to pull the power lead out and reset it. When I checked the video footage it hadn't recorded the last 5 hours or so.
As a driving instructor having a reliable camera is essential, and so far this camera hasn't ticked that box.
I've been in touch with support and they have offered to replace the front dashcam. The problem for me is that I have to send the faulty one back and they have told me that is will be 10-15 days before I'll get a replacement. 2 weeks without a dashcam !! thats a red line in my profession.
So brilliant dashcam but I'm not so sure about reliability !

Edit, I'm not able to provide an email address on here

3 de agosto de 2023
Avaliação não solicitada
logotipo da Viofouk

Resposta da Viofouk

Hi Mark,

Thank you for your honest feedback and we are very sorry to learn you are having some issues. Can you please provide us with your email address so I can pass this over to our customer service team?

Can you please email tech@viofouk.co.uk with the details and David will be able to help you.

Kind regards,
Chelsea

Avaliado com 1 de um total de 5 estrelas

Refused to refund cancelled order. Avoid

I ordered a dashcam, but shortly after I needed to cancel the order. I requested this, but was advised it's already dispatched so they couldn't.

I refused delivery so it'd be sent back to them, and eventually it was. They sent me a partial refund instead of a full refund, and claimed this was because of the cost of shipping the item to me. The shipping option I chose was free, so this doesn't make sense.

I explained this to them, and informed them of my consumer rights (which state I'm entitled to a full refund), but they just repeated that I was refunded minus the shipping fee. They also seemed to imply there was a handling fee for returning it (which is illegal), "The refund has been made minus the shipping and handling fee".

So they've basically scammed me out of £9, I would avoid them for this reason.

17 de julho de 2023
Avaliação não solicitada
logotipo da Viofouk

Resposta da Viofouk

Thanks for you review and recent emails regarding this matter..

To confirm your cancellation of the order was received after the items had been dispatched. Once the item was returned we refunded in line with our terms as on link below. The refund was made in line with these terms and conditions,minus the handling and Shipping for your fulfilled/cancelled order.

We are a legitimate online business and would advise that care is taken when making claims that we are a scam.

https://viofouk.co.uk/warranty-and-returns/

Kind Regards
Steve

Avaliado com 1 de um total de 5 estrelas

Stock out & Poor communication

Received e mail 9:05 saying order complete Including invoice and tracking no.
At 3:25 received partial refund and 2nd e mail saying "stock out". No phone call to explain, or ask me what I wanted to do? If so I could have upgraded the memory card size? Or delayed order until in back in stock? Dashcam won't work without it! Now if I re-order I will incur additional postage charges, rather unfair for your error. MOST DISSAPPOINTED WITH THIS SERVICE.

18 de junho de 2023
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Resposta da Viofouk

Dear KD.. Thanks for your review and sorry to learn of this.. you raise a few valid points that we will need to look into as this is not the level of service we strive to give.. Firstly I need to investigate how the ordered was fulfilled and tracking details sent when we were out of stock, plus of course why the item was not showing as out of stock in the first place. I can see that we did email to advise of the situation and refunded, but I agree we should have reached out to find a better solution, apologies this did not happen. By way of apology we have refunded the balance of the order you made back to the card originally used. Kind Regards. Steve

Avaliado com 5 de um total de 5 estrelas

Great dashcam for the money

Great dashcam for the money, well worth the extra price

18 de junho de 2023
logotipo da Viofouk

Resposta da Viofouk

Hi Lemon,

Thank you so much for taking the time to leave this review. Great to hear that you are happy with your purchase.

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Bought this after putting one in my…

Bought this after putting one in my dads car for him. Really simple to use, especially once set up with phone app. Great quality picture. Well impressed.
Will be buying again for future car(s)!

17 de maio de 2023
logotipo da Viofouk

Resposta da Viofouk

Hi Matthew,

Thank you for taking the time to leave this review. Great to hear that you are happy with your purchase!

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Great experience

Great prices, had a minor issue with payment so had to email support, who were very helpful. Product is great. All good!

7 de junho de 2023
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Resposta da Viofouk

Hi Paul,

Thank you for your order and great to hears that we was able to help assist you with the minor issue you had.

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Fast Delivery

11 de junho de 2023
logotipo da Viofouk

Resposta da Viofouk

Hi,

Thank you for taking the time to leave this review! Enjoy!

Kind regards, Chelsea

Avaliado com 5 de um total de 5 estrelas

Great service from order to installation

Prompt service and local recommended installer did a great job fitting the cameras

1 de junho de 2023
logotipo da Viofouk

Resposta da Viofouk

Hi Tony,

Thank you for taking the time to leave this kind review. Great to hear that you are happy with your new dashcam.

Kind regards,
Chelsea

Avaliado com 4 de um total de 5 estrelas

Viofo A229 duo

I bought A229 duo complete kit. Professionally fitted by viofo garage locator on 14/06/23. So far so good. But registering the camera to get the 18 months warranty is bit weird. I never received any confirmation email therefore I registered the camera 2 times across 2 days. I hope warranty will be valid if I need to claim

14 de junho de 2023
Avaliação não solicitada
logotipo da Viofouk

Resposta da Viofouk

Hi,

Thank you for taking the time to leave this review. As long as you keep your proof of purchase the warranty will be valid.

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Item arrived in good time and in…

Item arrived in good time and in perfect condition. No issues with it so far.

7 de junho de 2023
logotipo da Viofouk

Resposta da Viofouk

HI Gary,

Thank you so much for your wonderful review! We are thrilled to hear that you had a great shopping experience and appreciate your support.

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Outstanding company to deal with.

Excellent products. Had a query regarding connection to power. Viofo went out of their way to sort it out for me. Emailed China twice, and got all the information I needed.
First class products. Even better after sales service. Highly recommended!

15 de junho de 2023
Avaliação não solicitada
logotipo da Viofouk

Resposta da Viofouk

Hi Steve,

Thank you so much for taking the time to leave us a great review! We're thrilled to hear that you enjoyed shopping with us. Enjoy!

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, well packed, next day delivery.

25 de maio de 2023
logotipo da Viofouk

Resposta da Viofouk

Hi Clive,

Thank you for taking the time to leave this kind review. Great to hear that you are happy with your new purchase and out service.

Kind regards,
Chelsea

Avaliado com 4 de um total de 5 estrelas

Great camera, good customer service.

There was a problem with my initial purchase of a Viofo A119 Mini dashcam, but the issue was quickly resolved and everything is as it should be!
A very good camera and good customer service with great communication.

3 de maio de 2023
logotipo da Viofouk

Resposta da Viofouk

Hi Paul,

Thank you so much for your kind review, it is very much appreciated. Great to hear that you are happy with your new camera!

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Excellent product and reasonably…

Excellent product and reasonably priced, with quick delivery

8 de maio de 2023
logotipo da Viofouk

Resposta da Viofouk

Hi Neil,

Thank you for taking the time to leave this review. Great to hear that you are happy with your purchase.

Kind regards,
Chelsea

Avaliado com 2 de um total de 5 estrelas

Extremely unreliable. Avoid.

Very disappointed with the A129 Duo Plus.

It's extremely unreliable, sometimes it doesn't record at all for no apparent reason. So you can't rely on to be working when you need it most, which makes it worthless as a dashcam.

The "Integral" Micro SD card supplied by Viofo UK themselves stopped working after two days and was not recoverable. Viofo support were not helpful and just told me to "buy another card" - even giving me a list of "approved" cards, which did not feature the "Integral" one from their own website.

Edit: Following Chelsea from Viofo's response to this review I tried to get in touch as requested. Since Chelsea didn't leave any contact details here I used the contact form on the Viofo UK website. Two weeks have passed and I have received no reply.

24 de maio de 2023
Avaliação não solicitada
logotipo da Viofouk

Resposta da Viofouk

Hi Mike,

So sorry to hear that you are having problems with your camera and SD card. Can you please confirm who you have spoken with and your order number? We are keen to get this issue resolved for you.

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Quality & compact Dashcam

Quality & compact Dashcam, that gives excellent results in either day or night conditions.
( I blame Ashley Neil for my purchase lol 😉👍)

2 de maio de 2023
logotipo da Viofouk

Resposta da Viofouk

Hi Bobby,

Thank you for taking the time to leave this review. Great to hear that you are happy with your purchase (Big thanks to Ashley).

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

The dashcam arrived quickly

The dashcam arrived quickly, and it's a great camera..👍😄

18 de abril de 2023
logotipo da Viofouk

Resposta da Viofouk

Hi Trevor,

Thank you for your kind review, it is very much appreciated. Enjoy!

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Viofo a130 pro

Great service, excellent Dashcam have yet to use it at night daytime s very good

10 de abril de 2023
logotipo da Viofouk

Resposta da Viofouk

Hi Gerry,

Thank you for taking the time to leave this kind review. Great to hear that you are happy with your new dashcam!

Kind regards,
Chelsea

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