Viofouk Avaliações 

187
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

purchased a 229 pro, took six weeks to fix this camera, it constantly cut out. Recording quality very poor,number plates and even car make can not be recognised. I drove past an aquitance and cou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent mini dashcam i already have one for my car so decided to get my wife a new one has mine is fantastic. Being so small and compact it's hidden behind the mirror easy to set up with a great ap... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I bought A229 duo complete kit. Professionally fitted by viofo garage locator on 14/06/23. So far so good. But registering the camera to get the 18 months warranty is bit weird. I never received any c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service direct from Viofo, with next day free delivery. Now on my third Viofo dashcam (upgraded sensors make trade up worth it) as they are straightforward to fit, unobtrusive and have proved re... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Eletrônicos

Escrito pela empresa

UK based dash camera experts. We take pride in our sleek designs, outstanding performance and great customer service. Our innovative products represent great value and exceptional quality so that you have a product you can rely on when you need it the most, without it costing the earth.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

187 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(187)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Brilliant product

Brilliant product, went above and beyond when product was late.

18 de agosto de 2022
logotipo da Viofouk

Resposta da Viofouk

Hi Kieran,

Thank you for taking the time to leave this review. Sorry to hear that your camera was late. Hope it arrived safely to you in the end.

Kind regards,
Chelsea

Avaliado com 4 de um total de 5 estrelas

Very good so far

Have a new car arriving soon. Bought this in advance and yet to have installed. Have tested that both front and rear cameras work using the usb power supply connected to my laptop. Install sd card and recorded a short piece video which saved onto card and reviewed on laptop. All working outside of car will update when installed in car
UPDATE
Been nearly three years now and still working fine did buy an expensive sd card with high endurance as the rewrite rate is high but quality of picture is still great. Will be replacing the sd card in a month or so to be on the safe side would hate to need visual proof and the card has failed.

15 de agosto de 2022
logotipo da Viofouk

Resposta da Viofouk

Hi Dean,

Thank you for taking the time to leave this review. Great to hear that you are happy with your new purchase so far!

Kind regards,
Chelsea

Avaliado com 3 de um total de 5 estrelas

The products are good, service could be better

The products are good, but I found the information on the UK site to be lacking. I had routed the supplied standard USB cable to my rear camera, only to find that it was about 1m too short. I had seen previously that cables of various lengths were available. The thing was that I didn't know what length I had. I'd spent ages routing it neatly and planned to use the too short cable to pull through the new one (there were some very tricky bits to get it through), so I didn't want to take it out to measure it before I had the new one.
I also found the ordering system on the website to be clunky- highly recommend that they do some QA research with some independent users so they can see how difficult it can be to use, especially for accessories.
Thankfully, someone customer service helped me and I received the longest (8m) cable, which has been working well.

The other complaint is with the firmware updates. Their website regularly has updates, but the instructions are unnecessarily confusing. I've updated my dashcam a couple of times and it's been OK, but when I contacted the main company, someone (from China?) responded and said that it wasn't necessary to keep the cameras updated with the latest version. So I assume it's only worth doing if having issues, or new features are added. I just checked their website and they have a few recent versions, but the changelogs for each version look to be identical. There really should be better information about when to update the firmware and what has changed between versions. Also, the updating instructions need reviewing and improving.

No complaints with the products themselves.

29 de julho de 2022
logotipo da Viofouk

Resposta da Viofouk

Dear Marcus

Thanks for your detailed review, its much appreciated..

Regards the Software we have fed this back to Viofo Direct for their review and action.

Different cable lengths are available should longer be required..

Note your comments on the website, I can see that your ordered in Nov 21, we launched a total new website in Feb this year. One of the priorities was to make the ordering of accessories a lot easier and straight forward..If you do visit out sire again in the future would be great to get your feedback now

Kind Regards
Steve

Avaliado com 5 de um total de 5 estrelas

A great product

purchased a Viofo A129 Dashcam from this company and it is SUPERB. An excellent product and I strongly recommend dealing with THIS company as their customer service is second to none. No hesitation!

24 de julho de 2022
Avaliação não solicitada
logotipo da Viofouk

Resposta da Viofouk

Hi Mrs Derrick,

Thank you so much for taking the time to leave this review. Great to hear that you are happy with your new dashcam and our service.

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Easy to order, fairly (?) easy to fit...

After a thorough review of the alternatives, I chose the A129Plus as suitable for me.
Ordering was easy. I was lucky to have a voucher entitling me to a free memory card. I am very grateful for that.
Fitting to an MX5 was fairly straightforward. The fusebox is tight for hardwiring, but is not overly difficult once all the necessary trim is removed.
I had to make a bracket to mount the rear camera behind the seats so that the camera could be used with the roof in the up or down position. There is plenty of room to hide the cable behind the trim after feeding the cable under the door threshold trim.
All in all happy with the service, the fitting and the function of the camera set. Hope I never need to refer to it in anger!

21 de julho de 2022
logotipo da Viofouk

Resposta da Viofouk

Hi Tony,

Thank you for your kind review, it is much appreciated. It is great to hear that you are happy with your new camera and our service.

Kind regards,
Chelsea

Avaliado com 1 de um total de 5 estrelas

Can't recommend!

After using the camera for a few months I can't recommend this product. On papper the specs look amazing and the dual camera set up on the a129 pro is a cost effective solution but in the end various problems and lack of real engagement from Viofo support result in poor performance and constant issues.

18 de julho de 2022
logotipo da Viofouk

Resposta da Viofouk

Hi there

Thanks for your review and very sorry to learn of the problems you have experienced. We have checked records and cannot locate any communication with us here in the UK.. I guess that you have raised a ticket with Viofo direct.. Please email (tech@viofouk.co.uk) with full details of the problems so we can get these all addressed for you..

Kind Regards
Steve

Avaliado com 5 de um total de 5 estrelas

Great product

Great product, great company great all over

14 de julho de 2022
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Resposta da Viofouk

Hi Bartosz,

Thank you for taking the time to leave this review, it is very much appreciated. Great to hear that you are happy with your new purchase!

Kind regards,
Chelsea

Avaliado com 3 de um total de 5 estrelas

Great product, average service

Items were sent out quickly. Unfortunately, the wrong fuse taps were sent which meant I had to go buy the correct ones locally to get the install completed. Customer Services require me to send back at my cost - not worth the additional time and hassle for a <£5 part. Great product, average service - should have bought from Amazon!

21 de junho de 2022
logotipo da Viofouk

Resposta da Viofouk

Dear Diesels Dad

Thanks for your review. Having checked with logistics and our customer services it appears that the taps ordered were the ones that were sent. I think this was clarified via photos that you sent over.. We are happy to refund if the items are returned. Kind Regards

Avaliado com 5 de um total de 5 estrelas

MT1 - product review coming soon

bought mt1 system from them and happy with the product and all the fitments included. compared to other systems.
I did purchase a "copy" system off of eBay - please be assured there not comparable as the bay one did not work for long and cameras not of the quality specified. the MT! system is as good as specified. the only thing I added to the kit to fit it was one plastic clip I had left over from fitting an oiler system.

19 de junho de 2022
logotipo da Viofouk

Resposta da Viofouk

Hi,

Thank you for taking the time to leave this review. It is great to hear that you are happy with your purchase.

Kind regarrds,
Chelsea

Avaliado com 5 de um total de 5 estrelas

V.Good service and item.

V.Good service and item.
Prompt delivery.

6 de junho de 2022
logotipo da Viofouk

Resposta da Viofouk

Hi Derek,

Thank you for taking the time to leave this review. It is much appreciated. Great to hear you are happy with your purchase and service.

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

3 channel dash cam

Very happy with the setup. I've had to turn down the sensitivity of the G shock sensor due to the roads being so bad around here (Nottingham) I've got a 256gb sd card and this saves about 3 - 4 days worth of recording at 6 - 7 hours driving per day

2 de junho de 2022
logotipo da Viofouk

Resposta da Viofouk

Hi Anthony,

Thank you for taking the time to leave this review. Enjoy!

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

This is the 2nd viofo dashcam I've…

This is the 2nd viofo dashcam I've used. They are so easy to install and use. Never had a problem with the first one. Viofo are real helpful if you do have a problem. Delivery is always 1st class.
Great Company.

27 de maio de 2022
logotipo da Viofouk

Resposta da Viofouk

Hi Phil,

Thank you so much for your kind review, it is very much appreciated. Great to hear this is your second Viofo camera and you are happy yet again.

Kind regards,
Chelsea

Avaliado com 1 de um total de 5 estrelas

Stay away from Viofo

Unreliable and buggy products. The cameras might not work if in an accident.
I would not trust these cameras.
Viofo support was bad. I wasted time and money trying to get these cameras to work.

25 de maio de 2022
Avaliação não solicitada
logotipo da Viofouk

Resposta da Viofouk

Hi There

Thanks for your review and sorry to learn of this matter.. The priority is to get this matter resolved for you. Can you please confirm your full order details as we are unable to locate any sales transaction from us..Once received we can get to work on this for you.

Kind Regards
Steve
ViofoUK

Avaliado com 5 de um total de 5 estrelas

Great product

Great product. Quick delivery

23 de maio de 2022
logotipo da Viofouk

Resposta da Viofouk

Hi Tak,

Thank you for leaving this review. It is great to hear that you are happy with your purchase.

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent. Customer service

20 de maio de 2022
logotipo da Viofouk

Resposta da Viofouk

Hi David,

Thank you for taking the time to leave us a review. Glad you are happy with your new product and our service.

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Good product

Good product, clear sharp video images - great value for the price.

15 de maio de 2022
logotipo da Viofouk

Resposta da Viofouk

Hi,

Thank you so much for your kind review. We are very happy to hear you are enjoying your new camera!

Kind regards,
Chelsea

Avaliado com 5 de um total de 5 estrelas

Fast delivery

Fast delivery, good product.

11 de maio de 2022
logotipo da Viofouk

Resposta da Viofouk

Hi Josh,

Thank you for taking the time to leave us a review. It is very much appreciated. It is great to hear you are happy with your new purchase!

Thanks
Chelsea

Avaliado com 4 de um total de 5 estrelas

Customer service initially not brilliant

I wanted to take out their extended warranty but was unsure whether I had the right information… I emailed this to VioUK and the response I received was ….’ We suppose this one will do’!
Not the most courteous of reply.

I have just received excellent customer support from the UK distributors (Steve) … the email I received was from the manufacturer in China.

3 de maio de 2022
logotipo da Viofouk

Resposta da Viofouk

Dear Kevin

Thanks for your further emails and feedback today, much appreciated.

The email you refer to was from Viofo.com, this tech support desk is managed by the manufacturing staff in Shenzhen. I think that this may well be to do with the language barrier, but at least I can rest easier knowing it was not sent from our companies UK customer service staff..

Also just to confirm (as just emailed) if the 6 month extended warranty has not been correctly registered with the manufacturer we will honour this in the UK should anything go wrong

Kind Regards

Steve

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