Your product arrived damaged and crushed! Wheels are not true,balanced and round. Missing bolts and nuts for accessories....batteries not up to standard....will not show charge levevel upon reques... Ver mais
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Veja o que dizem as avaliações
The bike was bought from a 3rd party reseller. Apparently new but returned by original buyer. Understood why after assembling. No way to adust brakes to operate safely. Finally brought to local bike s... Ver mais
A empresa respondeu
At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of... Ver mais
My VB1 has given me my freedom back! Arthritis made driving painful, but now I zip to the library, pharmacy, and meet friends for coffee. The basket holds everything. It feels safe and secure, and the... Ver mais
Detalhes da empresa
Escrito pela empresa
Viribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.
Informações de contato
3351 E. Philadelphia Street, 91761, Ontario,CA , Estados Unidos
- 3203773106
- support@viribusbikes.com
- viribusbikes.com
3,9
Muito Bom
119 avaliações
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Assembly was a challenge for me but I…
Assembly was a challenge for me but I did it. Riding it is wonderful.
7 de julho de 2025
On the Road Again
I would have given you a five star review if the tricycle hadn’t required a professional bike person to put it together. It was expensive and delayed my actual use of the bike by about a week or so. It was a disappointment. Enjoying the exercise now, however.
6 de julho de 2025
Customer service
Very fast response to question, and very fast at getting the part out. Very polite. Top notch.
1 de agosto de 2025
Expand boundaries of my life
My VB1 has given me my freedom back! Arthritis made driving painful, but now I zip to the library, pharmacy, and meet friends for coffee. The basket holds everything. It feels safe and secure, and the electric assist is just right – I get exercise without overdoing it. Best purchase I've made in years
10 de julho de 2025
Avaliação não solicitada
Good value for money
After comparing prices, the BZ1 offered the best bang for my buck. Good motor assist. Also bought their helmet and lock bundle – feels like a complete, secure package without breaking the bank. Battery life is decent for my grocery runs.
17 de julho de 2025
Avaliação não solicitada
First Time with Viribus
At 72, getting on a regular bike was a struggle. ViribusVB1 tricycle with the step-through frame? The low center of gravity makes me feel incredibly stable, even on uneven sidewalks.
2 de julho de 2025
Avaliação não solicitada
great response to a problem
there was a problem with my mirror order, I notified the company and was refunded the total amount back onto my credit card. I appreciated the quick response. Do not hesitate to order from them.
Sincerely, Patricia Dalton
2 de junho de 2025
Resposta de Viribus Bikes
Hi Patricia,
We are sorry to know that you have problems installing the bike. Unfortunately, we are unable to send out a pre-assembled product due to the limitations of the package size.
We do have several tutorial videos to help you set up the bike. Please visit the following website for a digital manual and an instructional video:
https://viribusbikes.com/pages/assembly-assistant
If you need further assistance, please send an email to support@viribusbikes.com or call us at +1 (320) 377-3106. We will be happy to help.
Best regards,
Viribus Customer Support Team
Please listen to your customers at the time of their complaints.
Update:
After my review was posted and received several reviews, Viribus sent a full refund for the trike. I appreciate that finally decided to actually listen, once my experience was viewed. If only I was allowed to return the damaged item the first night I received the trike with missing and damaged parts, I would not have come to this opinion about their company.
Original review:
The return policy is a trap. I ran into a quality issue with part day one and not only did I get lied to by customer service, I got the run around. After 3 days of not getting proper assistance with my issue, I requested to return the item, well with in the “Hassle Free” return period, and received several hassles. I received a damaged part day1, yet I was told if I return the trike, the refund would be minus a 25% restock fee and be charged for buying the bike while it was on promotion. I sent pictures and video of the damaged frame which they decided to overlook. If I advised the bike is damaged, why restock it? Is that why I received a damaged item because your company is making money off damaged products? Unfortunately, I made the decision to work around that issue and try to complete the trike and ran into another issue with the chain. The instructions I received were for another version of the trike and the links were again damaged. I contacted customer service for a replacement chain and on offered videos, that I told them I watched them all on YT before calling. I was told they would pay for the replacement cost, only after I paid for it. I bought the chain Amazon and I’m still waiting for payment. Buying this trike has been an absolutely horrible experience and I wouldn’t recommend this company or product to anyone I considered a mortal enemy. Terrible product. Horrible customer service. False advertisement.
3 de junho de 2025
Resposta de Viribus Bikes
Dear Sonya,
We're truly sorry to hear that your recent purchase hasn't lived up to your expectations. After carefully reviewing your case, we wanted to sincerely apologize for the experience you've had.
Upon further examination, it appears that the reasons for your return, the color not meeting your preference and the tightness of the main frame screws, are unfortunately not included in our Worry-Free Purchase (Seel Protection) policy.
Our policy covers the following scenarios:
1. Lost in-transit
2. Item damaged in transit
3. Package stolen or missing after delivery
4. Shipment significantly delayed (Domestic: 30+ days delay; International: 60+ days delay)
However, we understand how crucial it is for the product to meet your needs and are willing to make an exception for you. Kindly note that your order has been fully refunded. If you need further assistance, please get back to us again.
Thank you for giving us the opportunity to make this right.
Sincerely,
Viribus Customer Support Team
What hasn't gone wrong with this bike
What hasn't gone wrong with this bike! I haven't even had it for a year and it's been working for 3 weeks. It's the worst ebike that I ever bought. I wouldn't expect anyone to buy it. A real lemon!!!
9 de julho de 2024
Resposta de Viribus Bikes
Dear Holly,
We are truly sorry to hear that your e-bike has been experiencing so many issues—it's clear that this hasn't been the experience you were hoping for, and we want to sincerely apologize for the disappointment and frustration this has caused.
Your feedback is incredibly important to us, and we want to assure you that we're taking this matter seriously. Your satisfaction is our top priority.
Our customer support team will reach out to you later and provide assistance in resolving the issues you are having.
Thank you for giving us the opportunity to address this situation. I truly appreciate your patience as we work together to resolve these issues.
Best regards,
Viribus Customer Support Team
I needed a new twist throttle for my e…
I needed a new twist throttle for my e trike, Viribus had the part in stock and was very professional throughout the whole ordering and delivering process.
2 de maio de 2025
Terrible product, support, and experience
Order the bike and it was shipped quickly to my home. That’s the only plus. Once I opened the box and compared the parts to the instructions book, I noticed a fender was missing, the color was a different color, and it was not as completed as much as it stated on the company website. Also, the instructions were not clear, as if the manual was for another edition of the trike that I received. I called customer service for a return and was falsely advised I would receive callback in 24 hrs. After 48 business hours I called and was told to send a picture to see if my request would be approved, although the website states there is a “Hassle-free” return policy. Requested a manager and advice I would have to send an email to get approval and if return approved, there’s a 25% restocking fee for all returns + any discounts received for my order. I resolved to fix the trike using YouTube videos and order a replacement fender. As I was assembling the bike, we found that screw on the main frame was shredded during production and couldn’t be removed so I emailed customer support with a video of the shredded screw and told that I could return the bike and receive a refund minus the restock fee and FB discount. I asked about the hassle free return policy and about the company’s responsibility for their missing parts and damaged product and was told either I keep the bike or return the trike within 30 days of purchase or there will be no refunds after that. So now I am faced with keeping the bike (which I believe I will find other issues), paying a minimum $150 assembly fee plus additional fees for damaged/ missing parts, or returning a trike (that was probably a prior damaged return) and gift Viribus with $80+ of my hard earned money. I would advice buying a pre assembled trike from a trusted shop or marketplace before purchasing from this company. Horrible experience, wouldn’t recommend to anyone.
31 de maio de 2025
Avaliação não solicitada
Resposta de Viribus Bikes
Dear Nya,
We are writing to personally apologize for the unacceptable experience you’ve had with your trike purchase and our customer service. The issues you described—missing fenders, incorrect color, damaged components, unclear instructions, and failed callbacks—are completely contrary to our standards. Please know we take full responsibility, and we are here to ensure this is resolved fairly and immediately.
Could you please reply to us with your order number or contact email? We will reinvestigate your case and offer a satisfactory solution that is up to your expectations. If you still prefer a callback, please do not forget to tell us, and we will arrange it for you accordingly.
Deeply sorry again for this experience. We’ll make it right.
Sincerely,
Viribus Customer Support Team
Viribus did not send what I ordered
Viribus did not send what I ordered. Your customer service has done nothing but argue with me. Viribus knows what why and what they did. After this review viribus issued a full refund which Is a good fix to this problem. Trust pilot is good protection for customers
2 de maio de 2025
Resposta de Viribus Bikes
Dear Mik,
We are deeply sorry for the frustration and inconvenience you experienced with your order and our customer service. It is unacceptable that you did not receive the correct item and that our team engaged in unproductive arguments instead of resolving your concern. We take full responsibility for this failure and sincerely apologize for the disappointment this has caused. This is not the standard Viribus stands for, and we are committed to making things right immediately.
Further checking, our support team has already issued a full refund to your account. Please check if you received it, and feel free to email us if you have any other questions.
We value your trust and thank you for giving us the opportunity to restore it.
Best regards,
Viribus Customer Support Team
Don't purchase this bike
Don't purchase this bike. I promise you will regret it. I recently purchased six e-bikes for our vacation home. Of the six, we had four different manufacturers (we wanted a foldable bike, standard bike, tricycle, etc.). We purchased the tricycle from Viribus Bikes. I will tell you the assembly process was more frustrating than just about anything I have experienced. There are so many issues with the bike, I can't even begin to go through them. Unless you like agony and pain, don't purchase this bike.
31 de maio de 2025
Avaliação não solicitada
Resposta de Viribus Bikes
Dear Tod,
Thank you for sharing your feedback regarding your experience with the tricycle from Viribus Bikes.
We are truly sorry to hear that you encountered such a frustrating assembly process and faced multiple issues with the bike. We value every customer's opinion and take your concerns seriously.
After carefully investigating your case, we have issued a full refund. Please check if you received it. Your feelings have always been our top priority.
Should you need any further assistance, please feel free to contact us again.
Best regards,
Viribus Customer Support Team
Thin tires, you didn’t have the thick ones back then
Tire, and it’s a $800 bike, you would think it would be better. But it’s alright/MID
13 de maio de 2024
Not Viribus if bought in UK
All the supposed Viribus bikes sold in the UK are fakes and dangerous. I've had extensive correspondence with Viribus in the States and they have no UK agents. Chinese companies are bringing in fakes from China. Viribus don't make bikes in China. Ask for a serial number, they won't be able to give you one!!!!!
20 de abril de 2025
Avaliação não solicitada
Resposta de Viribus Bikes
Dear Leslie,
Thank you for bringing your concerns to our attention. At Viribus, we deeply value customer trust and are committed to addressing your questions transparently.
Key Clarifications:
1. Authorized European Sales:
• Viribus officially authorizes select models to be sold in Europe via platforms like Amazon/eBay.
• These products undergo identical quality controls as those on our US site.
2. Warranty & Support:
• Third-party purchases follow the platform’s warranty policy, BUT:
• Our team can also provide direct troubleshooting support regardless of purchase channel, if you encounter any issues with your bike.
3. Serial Number Explanation:
• It is true that not every Viribus bike has a serial number, as different suppliers supply different models.
• Authenticity alternatives:
✓ Email us the order number and a picture of the product you received, as well as the labels on the package, and we will provide further assistance.
Viribus has zero tolerance for counterfeits. Your vigilance helps us protect all customers.
Best regards,
Viribus Customer Support Team
Importance of bicycle tires
With all the info. that I have read, never once does it even mention anything about tires. These bikes will never sell to experienced cyclists because they know "where the rubber meets the road".
27 de abril de 2025
Avaliação não solicitada
Resposta de Viribus Bikes
Dear David,
Thank you for bringing this to our attention.
We’ve reviewed our bike listing and confirmed that it does include details about tire width and diameter. However, if you feel there’s additional information that would be helpful for experienced cyclists, please let us know exactly what you ’d like to see. We’re happy to add it.
Feel free to contact us at support@viribusbikes.com for further inquiries.
Best regards,
Viribus Customer Support Team
Compagnie de voleur ils vendent un vélo…
Compagnie de voleur ils vendent un vélo qui cesse de fonctionner a moins de 10km j'ai payée le retour ils ne voulais pas rembourser éviter cette compagnie
30 de abril de 2024
Avaliação não solicitada
Resposta de Viribus Bikes
Bonjour Martin,
Nous avons pris connaissance de votre message et tenons à vous présenter nos excuses pour les désagréments que vous avez pu rencontrer.
Nous souhaitons clarifier que nous avons effectué un remboursement intégral en mai de l'année dernière concernant l'incident évoqué. Il semble qu'il y ait eu malentendu ou confusion.
Nous comprenons que votre expérience n'a pas été à la hauteur de vos attentes et c'est avec regret que nous constatons que nos efforts pour résoudre la situation n'ont pas été perçus comme tels.
Veuillez agir à votre convenance. Si vous avez d'autres questions ou si nous pouvons vous assister davantage, n'hésitez pas à nous contacter.
Cordialement,
Équipe de support client Viribus
The trike is nice but it seems to pull…
The trike is nice but it seems to pull to the left a lot. Makes riding unstable and awkward. Not sure if the frame is bent or what. I had 3 other people try it out and they all said the ride feels sketchy and unstable. My husband tipped over on it just peddling and he rides an ebike everyday to and from work. Something is not right with this particular trike. I can't even enjoy it. In actually afraid to ride it.
15 de abril de 2025
Avaliação não solicitada
Resposta de Viribus Bikes
Dear Lori,
Thank you for sharing your feedback about your trike. We sincerely apologize for the frustration and concern this has caused. Your safety and satisfaction are our top priorities, so we’ve carefully reviewed your comments and the trike’s design.
After a thorough inspection, we can confirm that the trike’s structure is intact (no bending or damage) and functions as intended. However, we understand that first-time riders of adult trikes often notice a slight pulling sensation during initial use. Unlike bicycles, trikes have a unique three-wheeled balance system that can feel unfamiliar, especially when turning or adjusting to the handling. This sensation typically diminishes with practice as riders grow accustomed to the trike’s dynamics.
To help improve your experience:
1️⃣ Practice in a safe, open area to build confidence in steering and weight distribution.
2️⃣ Check tire pressure—uneven inflation can amplify handling quirks.
3️⃣ Explore YouTube tutorials (e.g., search “how to ride an adult trike”) for tips on posture, turning, and control.
If the pulling persists or you have further concerns, please contact us immediately at [support@viribusbikes.com]. We’re happy to schedule a video call to assess the trike in real time or arrange additional support.
We truly want you to enjoy your trike and appreciate your patience as you adapt to it. Please don’t hesitate to reach out—we’re here to help!
Best regards,
Viribus Customer Support Team
The bike itself is great
The bike itself is great. Sturdy, well-built, and good looking. However, my battery died within 2 months. Now it is completely unusable without an expensive replacement.
1 de dezembro de 2024
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