VirtualShield Avaliações 165

Thomas O. is one of the best customer service agents I’ve ever had to pleasure to work with. It’s hard to get good customer service with other companies these days but it is always a good experience when I need to call Virtual Shield. The VPN works great, I’ve never had issues with that.

II got Vitual Shield and I didn’t ask for it
I’m 82 years old and I figure that this is Elder Abuse. I’m on a fix income and I can’t afford this
Karen Cowley
281-960-5941
Can u cancel right

I paid for a one year subscription to this service. I tried to cancel my account but only received the message “a support representative will reach out to you shortly” and never received any further steps in order to delete my account. I was again charged for a year subscription, AGAIN tried to cancel my account and requested a refund to which I received no response. This company is clearly and intentionally making it difficult to cancel in order to collect money from you year after year.

I entered a competition and won a iPhone 7 pro and paid £1.99 postage, lo and behold this company took my credit card details and billed me £29.85. My bank are looking into this as I have been scammed! Be warned.

VirtualShield Customer Service; Pearl was a great Customer Service Rep. I was going to cancel but got a really good rate. I've been have trouble with where my money is so I'll be changing again soon. She put in a request as we were texting to get all of my old amt refunded ASAP. Thanks so much! Outstanding!

Amanda was a great help I even upgraded to a better plan for a better price. She was quick and very helpful.

The chat support responses were quick and helpful and i was able to resolve my issues in a few minutes

Thank you Amanda at Virtual Shield for getting me a better deal for less money. I look forward to all the new applications offered.

Excellent Customer Service, alerting me to additional services I can access for additional costs. I took advantage of that! Thanks!

Chat was answered really promptly and Amanda was amazing at walking me through my options. I left the interaction with the issue resolved in one visit and completely reassured that I was a valued customer

Had an issue with my credit card on file to renew my subscription (it's an every other year plan, so my cardholder blocks it every time) Was not able to resolve on my own, so contacted Pearl in customer service. Not only was she able to resolve the card issue, she offered my upgraded plan with more benefits and tools and for LESS THAN THE PRICE I would have paid with my existing plan. Love VirtualShield...Have had no attempted fraud on many family devices since we've been using the service for past 5+ years. Highly recommend.

KUDOS TO THOMAS O. and SONIA! After renewing my subscription for a 7th year with the fine company VirtualShield, I discovered that for 2 months I was not actually connected to the service at all. I contacted the “Chat” representative (Sonia) who diligently and pleasantly answered all my questions and fixed my account to correct the error. In closing our communication, I asked if I might be refunded the service month(s) I did not get, and she said she’d forward my request. She did immediately. Before the end of the day, Thomas O., another customer service representative was writing me an email not only making amends but upgrading me to a next level to make up for lost service — and on top of that, my price I’d been paying would remain the same … for life! I hope Thomas O. doesn’t get fired for this kindness! It was the nicest thing to have happened to me in a long time — and I’m going to tell all my friends about the RESPECT for their customers that these efforts represent — values that are rare in these days. Thank you VirtualShield for hiring the BEST PEOPLE to fulfill your vision in how to appreciate your customers.

Amanda’s knowledge and patience in helping me resolve an issue, that I inadvertently caused, was astounding! Been with Virtual Shield for years and have no intention of leaving. The customer service is remarkable, especially in this day and age. Wonderful company and customer service.

My Bank flagged and shut down my card, for a double tap for my yearly renewal. After talking with the bank, I went to VirtualShield support page and Amanda was a big help to make the reinstatement process smooth and easy. Amanda also talked me into upgrading my account with out pressuring me into it.

10/10 service from Fernando. Helped me get onto a new plan very quickly.

Tom was so helpful he answered all my questions. He has helped me before and I could not ask for a better to help me. You are very lucky to have someone like him working for you.

Kudos to Amanda, Great Job.

I wanted to get info on different services from Virtual Shield, my agent Amanda was very helpful, explaining the options carefully. We consolidated a great plan.

My experience was wonderful! Amanda was extremely helpful both days when I needed help. She was very professional in her conversations. VirtualShield is the way to go with protection!!! Keep up the great work!

Great service! I am very please with this company!