Big scam alert. Die Website versucht klar den Konsumenten zu täuschen in dem der Eindruck erweckt wird dass es sich hierbei um eine offizielle Website handelt. Fakt ist jedoch dass absolute Wucherpr... Ver mais
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Veja o que dizem as avaliações
Thieves! I applied for Australia visa via this portal by mistake (misleading result from google search). Immediately after applying I received email that data which I already provided is missing. This... Ver mais
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SCAM! BE AWARE AND DO NOT USE! They make themselves look like they are an official website from the government, while charging an exorbitant fee simply to forward all your details for the Visa approv... Ver mais
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No customer service at all. You will always be above 25 in the que an when you reach number 5 they will disconnect. If you have any polict tie up then beware if you are not aware of the benefits they... Ver mais
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Detalhes da empresa
Escrito pela empresa
Planning a short trip to the U.S., Canada, New Zealand, Australia, or other popular destinations? Make your travel experience smoother with Visit-App.org. We specialize in helping travelers secure electronic travel authorizations (eTAs, eVisas, and other entry permits) quickly and efficiently—all from the convenience of your phone, tablet, or computer. For one transparent, flat fee, our experienced agents guide you through each step of the application process. From form completion to final submission, we handle the complexities so you don’t have to. We’ve supported thousands of successful applications and are proud to assist travelers from all over the world. At Visit-App, our mission is to simplify travel bureaucracy and provide a fast, stress-free visa experience. We prioritize accuracy, privacy, and customer satisfaction. Whether you're a first-time tourist, a business traveler, or visiting family abroad, our team is here to ensure your documentation is complete, compliant, and submitted on time. We operate globally and offer multilingual support to make sure no traveler is left behind. Forget confusing government websites and paperwork—our user-friendly platform and expert service are here to save you time, money, and effort. Let Visit-App take care of the red tape so you can focus on the journey ahead. Your next adventure is just a few clicks away.
Informações de contato
Espanha
- visit-app.org
1,5
Muito Ruim
117 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unethical, Unprofessional and Misleading Service That Fails to Honour Its Own policies
Dear Jose Schroder Garcia and Lucas Centelles Fabre, Directors of Visit-App
I believed I was applying for an official Australian Government eVisitor visa, which is free for UK passport holders when applied for directly through the Australian Government website. Instead, I was unknowingly directed to a private intermediary website and charged $110 USD per application for four applications, despite the underlying visa itself being free. In my opinion, the website design, sponsored Google advertisement and application process were misleading and did not make the nature of the service sufficiently clear.
Your company wrote to me:
“After carefully reviewing your request, we would like to reiterate that the maximum refund we are able to offer for the submitted applications is $70 USD.”
I accepted this written offer, yet no refund has ever been processed.
I have since attempted to contact your company through every customer service channel provided, including
australia [at] visit-app.org,
Canada [at] visit-app.org,
fmm [at] visit-app.org and
info [at] visitapp-travel.com.
My follow-up emails have simply been ignored.
In your public Trustpilot response you stated that customers should continue the conversation through your customer support channels. My question is simple: which channel, when none of the published email addresses receive a response?
Reference numbers:
176833121595
176833151413
176833220602
176833257894
I have retained copies of the refund offer, my acceptance, unanswered emails and evidence that Google removed sponsored advertisements after determining they breached Google’s advertising policies.
I continue to encourage affected UK and EU consumers to report their experience to the European Consumer Centre (ECC) network.
13 de janeiro de 2026
Avaliação não solicitada
Be careful: not an official Korean government website
I used this website believing it was an official Korean visa application service. After making the payment, I received a reference number, but it does not appear or work on the official Korean K-ETA system
When I contacted the company, they were unable to provide any official proof that my application was submitted to the Korean authorities. They also refused to issue a refund.
Based on my experience, this website is not an official government platform and can be misleading for users who are trying to apply for a Korean visa or K-ETA.
I strongly recommend that travelers only use the official website
2 de junho de 2026
Avaliação não solicitada
Follow-Up Review – Misleading, Unethical and Unprofessional Service With No Communication
This is a follow-up to my original review.
Dear Jose Schroder Garcia and Lucas Centelles Fabre, Directors of Visit-App
After my initial complaint, I received the following written response from australia [at] visit-app.org
“After carefully reviewing your request, we would like to reiterate that the maximum refund we are able to offer for the submitted applications is $70 USD. This remains our final offer under the terms and conditions accepted at the time of purchase.”
However, despite this written refund offer, no refund has been processed.
Since then, I have attempted further contact through the customer service channels and email addresses provided, including:
* * australia [at] visit-app.org
* canada [at] visit-app.org
* fmm [at] visit-app.org
* info [at] visitapp-travel.com
No meaningful response has been received and communication now appears to be ignored entirely.
In your Trustpilot reply you stated:
“We genuinely encourage you to continue this conversation through our customer support channel so that we can investigate the details of your case and work towards a resolution.”
Which customer support channel are customers actually supposed to use when emails are not being answered?
Reference/order numbers:
176833121595
176833151413
176833220602
176833257894
I have retained screenshots of the sponsored Google result, the application flow, the refund correspondence and the unanswered follow-up emails sent to the addresses above.
I would still encourage affected customers within the EU/UK to report their experience to the European Consumer Centre (ECC) network.
13 de janeiro de 2026
Avaliação não solicitada
If I could give zero stars I would
If I could give zero stars I would, this is a scam they will steal your information and charge you 120 usd for something you can do for 7 usd, they mimic the oficial webpage of embassy’s around the world, beware
24 de maio de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Alvaro,
I’m sorry to hear that this was your impression of the service and that the experience left you feeling frustrated and concerned.
To clarify, Visit App is a private visa-assistance service and not affiliated with any embassy or government authority. We do not issue travel authorisations ourselves. Our role is to support travellers who prefer additional help with the application process, including a manual review of the information submitted, assistance in identifying common errors, multilingual support available 24/7, and guidance throughout the process until the travel authorisation is issued.
We also take the protection of personal information very seriously and apply security and privacy measures designed to safeguard customer data throughout the process.
I’m sorry if the distinction between the official government fee and our assistance service was not clear enough in your case or if the service did not meet your expectations. If you would like us to review your order or clarify any concerns regarding your application, our support team would be happy to assist you directly.
Thank you for sharing your feedback,
Visit App Team
It is clearly a scam!!!!
It is clearly a scam!!!!! The website looks like an official Canadian government page, with no transparent information about fees!!!!! I was misled into paying for a service that should be simple and low-cost!!!!! When I tried to cancel, they refused—even though the eTA they claim to have processed is not valid or even recognized on the official Canadian government system!!!!! I feel deceived and extremely frustrated!!!!! This is unfair, deeply misleading, and should be investigated so others don’t go through the same situation!!!!!
23 de abril de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Katiu,
I’m very sorry to hear how upsetting and frustrating this experience has been for you. I understand your concern, especially if you believed you were using an official government website and later felt uncertain about the status of your eTA.
To clarify, Visit App is a private visa-assistance service and is not affiliated with the Canadian government. Our role is to support travellers who prefer additional help with the application process, including a manual review of the information submitted, assistance in identifying common errors, multilingual support available 24/7, and guidance throughout the process until the travel authorisation is issued.
I’m also concerned by your comment regarding the validity of the eTA. If you were unable to verify your authorisation through the official Canadian system, we would absolutely like to investigate this immediately, as there may be an issue with the details used for the verification or with the reference information received.
Please contact our support team again with your order number and the information you used to check the eTA status so we can review your case carefully and provide clarification. If something has not been handled correctly, we want the opportunity to resolve it properly.
Thank you for taking the time to share your feedback,
Visit App Team
Overpriced visa fees
I google for NZ e visa and this website popped up as the first choice. I thought it was a government site and proceeded to the application!
I was charged USD 190 for NZ e visa!!!!
This is a complete scam and Google just did this for their own money!
Be careful when you see this site....
5 de abril de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Tai Yuan Chen,
Thank you for sharing your feedback. I’m sorry to hear that the experience left you feeling frustrated and misled, especially when you believed you were applying through an official government website.
To clarify, Visit App is a private visa-assistance service and not affiliated with the New Zealand authorities. Our service is optional and designed for travellers who prefer additional support with the application process. This includes a manual review of the information submitted, help identifying common mistakes that may lead to delays or rejections, multilingual assistance available 24/7, and guidance throughout the process until the travel authorisation is issued. If an authorisation is ever lost, we also help recover or re-issue it at no cost, and when an application is rejected by the authorities we provide a full refund.
I’m sorry if the distinction between the official government fee and our assistance service was not clear enough at the time you applied, or if the value of the service did not meet your expectations. That is never the experience we want travellers to have.
If you would like us to review your order or clarify any aspect of your application, our support team would be happy to assist you directly.
Thank you again for your feedback,
Visit App Team
J'ai payé 107 $ et je n'ai toujours pas…
J'ai payé 107 $ et je n'ai toujours pas de réponse de la validitée de mon eTA après 4 jours d'attente, en passant par le site officiel je l'ai eu en 2 heures
1 de abril de 2026
Avaliação não solicitada
Resposta da Visit-App
Bonjour Gerbaux,
Je suis désolé d’apprendre que vous avez dû attendre plusieurs jours pour votre eTA et que cela vous a laissé une mauvaise impression du service. Je comprends parfaitement votre frustration, surtout après avoir obtenu une réponse beaucoup plus rapide via le site officiel.
Pour clarification, Visit App est un service privé d’assistance aux démarches de voyage et non un site gouvernemental. Notre rôle est d’accompagner les voyageurs qui souhaitent un soutien supplémentaire, notamment grâce à une vérification manuelle des informations, une assistance multilingue disponible 24/7 et un suivi du dossier tout au long du processus.
Les délais de traitement peuvent parfois varier selon les contrôles effectués par les autorités ou selon les informations fournies dans la demande. Cela dit, si votre autorisation a pris plus longtemps que prévu ou si vous n’avez pas reçu suffisamment d’informations pendant l’attente, nous aimerions vraiment vérifier votre dossier plus en détail.
N’hésitez pas à contacter notre équipe support avec votre numéro de commande afin que nous puissions examiner le statut de votre demande et vous apporter des explications précises.
Merci pour votre retour,
Visit App Team
Pathetic Services
No customer service at all. You will always be above 25 in the que an when you reach number 5 they will disconnect. If you have any polict tie up then beware if you are not aware of the benefits they will fool you and whn you ask them about it they will puposely pustpone it tille etrnity so that you take the service from somewhere else and heya re asaved.
30 de março de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Binoy,
Thank you for sharing your feedback. I’m sorry to hear that your experience with our support team left you feeling frustrated and unsupported. We understand how important timely assistance is, especially when dealing with travel documents or insurance-related questions.
Visit App is a private assistance service, and part of our role is to help travellers navigate processes that can sometimes feel confusing or stressful. Our team provides multilingual support 24/7, manually reviews applications, and assists customers throughout the process whenever additional clarification is needed.
I’m particularly sorry to hear about the issues you experienced with the support queue and communication. That is not the level of service we aim to provide, and we would genuinely like the opportunity to review what happened in your case and make sure your concerns are properly addressed.
Please contact our support team again with your order details and any previous communication references so we can investigate this directly and assist you further.
Thank you for your feedback,
Visit App Team
Skam 100%
Skam 100%. They claim to provide application preparation services, but in reality they just take the data you entered.
25 de março de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Alexander,
I’m sorry to hear that this was your impression of the service. Visit App is a private visa-assistance platform designed for travellers who prefer additional support during the application process rather than completing everything alone through government systems.
Our service goes beyond simply forwarding information. Our team manually reviews the details submitted, helps identify common mistakes that can lead to delays or rejections, provides multilingual assistance available 24/7, and supports travellers throughout the process until the travel authorisation is issued. If a document is ever lost, we also assist with recovery or re-issuance at no cost, and we provide a full refund when an application is rejected by the authorities.
I’m sorry if the value of the assistance we provide was not clear enough in your experience or if the service did not meet your expectations. If you would like us to review your case or clarify any aspect of the process, our support team would be happy to assist you directly.
Thank you for your feedback,
Visit App Team
SCAM!
I had a very frustrating experience with this company and would advise others to be cautious.
I paid $120 USD for assistance with a Canada eTA application. Shortly after submitting my information, I was informed that I did not meet the eligibility requirements for an eTA and would instead need to apply for a Canadian visitor visa, meaning the service I paid for could not actually be completed.
After contacting customer service, the company agreed to issue a full refund of the $120 USD and stated it would be processed within 5 business days. Unfortunately, the refund was never received.
Since then, I have attempted to follow up multiple times by email and also contacted an alternate support address. My messages have either gone unanswered or I was told that my information could not be found in their system, despite having payment confirmation and previous correspondence from their team.
I contacted my bank for assistance, and they requested proof that the refund had been attempted. I have asked the company to provide this information, but have not received any response.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Mateo,
Thank you for taking the time to explain your experience. I’m very sorry to hear about the frustration you’ve gone through, especially regarding the refund that you were expecting to receive.
To clarify, Visit App is a private visa-assistance service and not affiliated with the Canadian government. Our role is to assist travellers who prefer additional help with their application, including a manual review of the information provided, guidance through the process, and multilingual support available at any time.
In your case, if our team confirmed that a full refund was approved because the eTA application could not be completed, then it’s important for us to verify what happened with that transaction. The situation you describe — not receiving the refund and being unable to locate your details — is not the experience we want any customer to have.
Please contact our support team again and include your payment confirmation or the email you originally received from us so we can locate your order and check the refund status immediately. We will also be able to provide confirmation of the transaction for your bank if needed.
We appreciate you bringing this to our attention and would like the opportunity to resolve it properly.
Thank you for your feedback,
Visit App Team
SCAM
SCAM! BE AWARE AND DO NOT USE!
They make themselves look like they are an official website from the government, while charging an exorbitant fee simply to forward all your details for the Visa approval. There’s no justification for the fees they charge, they are simply scammers missusing people’s trusts.
3 de março de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Ana,
Thank you for sharing your feedback. I’m sorry to hear that your experience left you feeling this way, and I understand how frustrating it can be if you expected to be on an official government website.
To clarify, Visit App is a private visa-assistance service and is not affiliated with any government authority. We do not issue visas ourselves. Our role is to assist travellers who prefer support with the application process, including a manual review of the information provided, help correcting common errors, multilingual assistance available 24/7, and guidance throughout the process until the travel authorisation is issued. If a document is ever lost, we also assist with recovery or re-issuance at no cost, and when an application is rejected by the authorities we provide a full refund.
I’m sorry if the difference between the official government fee and the assistance service we provide was not clear enough at the time you applied, or if the value of the service did not meet your expectations.
If you’re open to it, we would appreciate the opportunity to review your case and address any concerns directly. Our support team is available at any time and would be glad to assist you.
Thank you for your feedback,
Visit App Team
Resposta da Visit-App
Hallo Petra,
es tut mir leid zu hören, dass Sie diese Erfahrung gemacht haben. Ich verstehe sehr gut, wie frustrierend es ist, wenn man auf eine Reisegenehmigung wartet und nichts erhält.
Zur Klarstellung: Visit App ist ein privater Visa-Assistenzservice und keine offizielle Regierungswebsite. Wir stellen selbst keine Visa aus – diese werden ausschließlich von den zuständigen Behörden erteilt. Unsere Aufgabe ist es, Reisende bei der Antragstellung zu unterstützen, zum Beispiel durch eine manuelle Prüfung der Angaben, Hilfe bei häufigen Fehlern, mehrsprachigen Support rund um die Uhr und Begleitung während des gesamten Prozesses bis zur Ausstellung der Reisegenehmigung. Sollte ein Dokument verloren gehen, helfen wir außerdem bei der Wiederbeschaffung, und im Fall einer offiziellen Ablehnung erfolgt eine vollständige Rückerstattung.
Wenn Ihr Visum oder Ihre Reisegenehmigung nicht angekommen ist, möchten wir das unbedingt überprüfen. In manchen Fällen kann es beispielsweise zu Zustellproblemen bei E-Mails kommen oder eine weitere Information wird von den Behörden benötigt. Unser Support-Team kann den Status Ihrer Anfrage schnell prüfen.
Bitte kontaktieren Sie uns mit Ihrer Bestellnummer, damit wir Ihren Fall direkt überprüfen und Ihnen weiterhelfen können.
Vielen Dank für Ihr Feedback,
Visit App Team
SCAM ALERT: Deceptive site charging $120 for a $7 service
DO NOT USE THIS SITE. This website is a predatory service designed to mimic the official Government of Canada portal.
They charged me $120 USD for an eTA (Electronic Travel Authorization) that officially costs only $7 CAD on the real government website.
I realized the deception immediately after payment and sent a cancellation request via email within minutes. Despite their policy stating that a refund is possible if the application hasn't been submitted, they instantly refused my request with an automated response.
This is a deceptive practice. They rely on people confusing their site with the official one. I have reported this transaction to my bank and Visa/Mastercard as fraud.
Advice to travelers: Go directly to the official Canada.ca website. Do not give your credit card details to visit-app.com
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Giuliano,
Thank you for taking the time to share your concerns. I’m sorry to hear that the experience left you feeling misled and frustrated, especially when you were trying to complete an important travel requirement quickly.
To clarify, Visit App is a private visa-assistance service and not affiliated with the Canadian government. Our role is to support travellers who prefer additional help with the application process. This includes a manual review of the information submitted, assistance in identifying common errors, multilingual support available 24/7, and guidance throughout the process until the travel authorisation is issued. If a document is ever lost, we also assist with recovery or re-issuance at no cost, and when an application is rejected by the authorities, we provide a full refund.
I’m sorry if the distinction between the official government fee and our assistance service was not clear enough at the time you applied, or if the communication you received did not meet your expectations. That is never the experience we want travellers to have.
If you are open to it, we would appreciate the opportunity to review your case in detail, including your cancellation request and the communication you received, to ensure everything was handled correctly and to clarify any remaining concerns. Our support team is available at any time and ready to assist.
Thank you again for your feedback,
Visit App Team
Scam
Scam. Charge you seven times the amount and very misleading website.
Absolutely not needed either. As no one checks as you go by through!
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Ryan,
Thank you for sharing your feedback. I’m sorry to hear that the experience left you with this impression, and I understand how frustrating it can be if you expected something different from the service.
To clarify, Visit App is a private visa-assistance service and not affiliated with any government authority. Our role is to support travellers who prefer help with the application process, including a manual review of the information submitted, assistance in identifying common mistakes, and multilingual support available 24/7 while the request is being handled. We guide applicants through the process until the travel authorisation is issued, and if an application is rejected by the authorities we provide a full refund.
I’m sorry if the distinction between the official government fee and our assistance service was not clear enough at the moment you applied or if the service did not meet your expectations.
If you would like us to review your order or clarify any details about your application, our support team would be glad to assist. Please contact us with your order information so we can look into it directly.
Thank you for your feedback,
Visit App Team
This is a SCAM
This is a SCAM! Please, check before applying for visa because you will overpay and then not sure if you get the visa. This page looks legit like NZD official page for visa, but they charge you two times and more for the same visa. They do not tell anywhere about the additional fees or that they are not official party. You can only find out afterwards.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Monika,
Thank you for sharing your feedback. I’m sorry to hear that your experience left you feeling this way, and I understand how frustrating it can be if you believed you were applying through an official government website.
To clarify, Visit App is a private visa-assistance service and not affiliated with any government authority. We do not issue visas ourselves. Our role is to support travellers who prefer additional help with the application process, such as manually reviewing the information submitted, helping correct common errors, and providing multilingual assistance available 24/7 while the request is being handled.
We always aim to make our role as a private assistance service clear before an application is submitted. I’m sorry if this distinction was not clear enough in your case or if the service did not meet your expectations.
If you would like us to review your order or clarify any details about your application, our support team would be happy to help. Please contact us with your order information so we can look into it directly.
Thank you for your feedback,
Visit App Team
This page is a scam page!!!
This page is a scam page. They claim to be a “concierge service”. Not only have they made their google search look like some official page, with a tiny disclaimer on the bottom of the page saying it is not an official Canadian government site - but also, they charge $120 fee for something that costs $7 on the official webpage. I made the mistake of applying for a visa through them, they charged my card despite this charge being unauthorized (never put in the code form my bank) - they claim to have a 24/7 concierge, but did not respond to my emails until 10 hours later, when I had already applied for a visa on my own on the official government webpage (which was also approved after 1 min). They also declined to reimbursed for not provided service. It is a scam page. Avoid at all costs.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Mika,
Thank you for taking the time to explain your experience. I’m sorry to hear that the situation left you feeling frustrated and concerned, especially when you were trying to complete an important travel document quickly.
To clarify, Visit App is a private visa-assistance service and not affiliated with the Canadian government. Our role is to assist travellers who choose a private service by reviewing the information submitted, helping identify common mistakes, and providing multilingual support throughout the process until the travel authorisation is issued. Many travellers prefer having guidance and support available if questions arise during the application.
I’m also sorry to hear about the concerns regarding the charge and the communication you received. If you believe there was an unexpected transaction or that your request was not handled properly, we would genuinely like the opportunity to review the situation and clarify what happened.
Please contact our support team with your order details so we can locate the transaction and review your case carefully. Our team is available to help and we’d appreciate the chance to address your concerns directly.
Thank you for sharing your feedback,
Visit App Team
This is a completely fake agency
This is a completely fake agency. It was a mistake insert of applying through the government portal link that redirected me to them. I applied for a Cambodia visa through this agency, and they provided a reference number that cannot be found or verified on the official government website.
After waiting for more than two weeks, they informed me that the visa could not be processed, yet they refused to issue a refund—even though no visa was provided and no valid service was delivered.
This website is misleading and untrustworthy. I strongly advise others to avoid using this service.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Sudarshan,
Thank you for taking the time to describe what happened. I’m very sorry to hear about the delay and the uncertainty you experienced — waiting more than two weeks and then being told the visa could not be processed is understandably upsetting.
To clarify, Visit App is a private visa-assistance service and not affiliated with the Cambodian authorities. We don’t issue visas ourselves, and reference numbers can differ depending on the channel used and how the application is tracked, which can sometimes make verification confusing.
That said, if your application could not be processed and you did not receive a visa, we would absolutely want to review the handling of your case. We aim to be fair, transparent, and helpful in these situations, and your description doesn’t match the experience we want any traveller to have.
Please contact our support team with your order number and the reference you received so we can investigate the status, check what happened with the submission, and clarify the refund outcome. Our team is available 24/7 and we would appreciate the chance to resolve this properly.
Thank you for your feedback,
Visit App Team
I had a very disappointing experience…
I had a very disappointing experience with this website.
The website presentation made me believe that it was an official K-ETA application platform associated with the Korean government. Only after completing the payment did I realize that it is a private agency with no authorization or approval from the Korean government.
The service fee charged was USD 120, which is excessively higher than the actual official K-ETA government fee. My K-ETA application was ultimately rejected, and when I requested a refund — asking only for the service fee and excluding the government fee — my request was denied.
Although the company claims to provide additional services, these services were not clearly explained before payment, and the overall presentation of the website caused significant consumer confusion.
I strongly recommend that travelers apply for K-ETA directly through the official Korean government website to avoid unnecessary costs and misleading services.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Maneerat,
Thank you for taking the time to explain your experience. I’m sorry to hear how disappointing and confusing this felt for you, especially after your K-ETA application was not approved. I understand why that would be very frustrating.
To clarify, Visit App is a private visa-assistance service and not affiliated with the Korean government. Our role is to support travellers who choose a private service by offering manual review of the information provided, help correcting common errors, multilingual assistance available 24/7, and guidance throughout the application process. We also aim to make our role as a private service clear before an application is submitted.
When an application is officially rejected by the authorities, we do provide a full refund in accordance with our service policy. If your request for a refund was declined, that is something we would genuinely like to review, as it does not reflect how we intend to handle rejected applications.
I’m sorry if the scope of the assistance we offer was not clear enough before payment or if the presentation of the website led to confusion in your case. That feedback is important to us.
Please contact our support team again with your order details so we can review your case carefully, confirm the rejection status, and clarify the refund outcome. We’re available 24/7 and would appreciate the opportunity to look into this properly.
Thank you for sharing your feedback,
Visit App Team
Scam website – Overcharged and never received anything
I strongly advise everyone to stay away from this website.
I mistakenly used their service to apply for a New Zealand ESTA and was charged a price far higher than the official government fee. This site deliberately creates confusion to make people believe they are on an official website, when in reality it is a private intermediary charging excessive fees for a simple form.
Worse, despite the payment being processed, I never received any travel authorization or confirmation document.
I contacted their support, but so far I have received no solution and no refund.
This business model is based on misleading users, overcharging them, and providing no real added value. Many people are clearly being trapped the same way.
Save your money and apply only through official government websites.
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Aurélien,
Thank you for taking the time to share your experience. I’m sorry to hear how concerning and frustrating this situation has been for you, especially not receiving the confirmation you were expecting.
To clarify, Visit App is a private visa-assistance service and not an official government website. We don’t issue travel authorisations ourselves; our role is to support travellers who choose a private service by offering a manual review of their information, help correcting common mistakes, multilingual assistance available 24/7, and guidance throughout the process until the authorisation is issued. If a document is ever lost, we also help recover or re-issue it at no cost, and when an application is rejected by the authorities, we provide a full refund.
Not receiving any confirmation after payment is understandably worrying and is something we take seriously. There can sometimes be delivery issues (for example, messages filtered to spam or a typo in the email address), but we’d really like to review your case directly to confirm the status of your application and ensure you receive the correct information.
Please contact our support team again with your order details so we can look into this promptly and help resolve it. We’re available 24/7 and are committed to making sure each case is properly followed up.
Thank you for your feedback,
Visit App Team
SCAM
SCAM. Company say they charge to offer assistance. The boxes came up immediately for name address passport no etc than payment page . No assistance given so expect a refund.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Visit-App
Hi Linda,
Thank you for sharing your feedback. I’m sorry the experience felt disappointing, and I understand why you expected more guidance during the process.
To clarify, Visit App is a private visa-assistance service, not a government website. The application form is designed to collect the required details first, and our assistance happens around that submission: our team manually reviews the information, helps identify and correct common errors, and remains available 24/7 in multiple languages if you have questions at any point. We also support travellers after submission, including helping recover or re-issue travel authorisations at no cost if they are ever lost, and we provide a full refund when an application is rejected by the authorities.
If you felt you didn’t receive support, we’d genuinely like to review your case and understand what happened. Please contact our support team with your order details so we can look into it and assist you properly.
Thank you for taking the time to leave a review,
Visit App Team
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