just wanted to take a moment to say thank you for such great service! So many people are quick to complain but don’t always take the time to praise good service. I wanted to let you know how im... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have placed on line Order on the basis it was Colgate 2 In 1 Toothpaste & Mouthwash Whitening 100ml - Pack of 3 as per the picture shown online. I received s "Icy Blast", instead of "Whitening".... Ver mais
A empresa respondeu
I've made two orders with Vitapoint and both have been delivered extremely fast (within 48 hours). For clarity, the two orders were for shoe deodorisers (Beauty Formulas Odour Control Foot & Sho... Ver mais
A empresa respondeu
This is an absolutely fantastic company to buy from- not only is everything a bargain it very often comes next day delivery & FREE POST when you spend over £30 !!! There is nothing to not like- their... Ver mais
A empresa respondeu
Detalhes da empresa
- Centro de Saúde e Beleza
- também em
- Loja "Faça Você Mesmo"
- Loja de Produtos Saudáveis
- Loja de vitaminas e suplementos
- Supermercado
Escrito pela empresa
Vitapoint is a leading retailer in Health & Beauty, Vitamins, Toys and also household products with the lowest prices. Established in 2016, Vitapoint prides themselves in the service provided to all of its customers. Visit vitapoint.co.uk for some great offers now
Informações de contato
Albion House, Albion Street, BL3 6ND, Bolton, Reino Unido
- 01204 934073
- customerservices@vita-point.co.uk
- vita-point.co.uk
3,9
Muito Bom
562 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent selection of products
Excellent selection of products, with also the option to buy items by bulk. Order arrived next day, and was packaged with care which arrived in perfect condition. Prompt response and delivery. Very happy customer. Thank you.
19 de maio de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We greatly appreciate your support and are thrilled that you had a positive experience with us. We look forward to serving you again soon. Thank you for choosing us.
value for money products
value for money products. delivers on time.
22 de maio de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We greatly appreciate your support and are thrilled that you had a positive experience with us. We look forward to serving you again soon. Thank you for choosing us.
Parcel was never delivered.
Parcel was never delivered.
Difficult to get a refund
5 de maio de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
We're sorry to hear that you experienced an issue with the delivery. After reviewing your order, we can confirm that a full refund has already been processed from our side. We understand the inconvenience caused when a parcel does not arrive as expected and appreciate your patience while the matter was resolved. If you have any further questions or require additional assistance, please feel free to contact our customer support team.
Happy with viraloint
Always satisfied with speed of Oder being delivered.
4 de junho de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We greatly appreciate your support and are thrilled that you had a positive experience with us. We look forward to serving you again soon. Thank you for choosing us.
Great service quick delivery & Great…
Great service quick delivery & Great price
19 de junho de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We greatly appreciate your support and are thrilled that you had a positive experience with us. We look forward to serving you again soon. Thank you for choosing us.
Excellent service
Excellent service, quick delivery, will definitely use again. Thanks
2 de junho de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We greatly appreciate your support and are thrilled that you had a positive experience with us. We look forward to serving you again soon. Thank you for choosing us.
thomas nergitz ist ein sehr…
thomas nergitz ist ein sehr professioneller und freundlicher mitarbeiter. er hat mir den rolli genau erklärt und mich alles auch ausprobieren lassen. sehr kompetent und empfehlenswert. vielen herzlichen dank auch für den zusätzliche toiletten-bidet-aufsatz. tolle beratung!
17 de junho de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We greatly appreciate your support and are thrilled that you had a positive experience with us. We look forward to serving you again soon. Thank you for choosing us.
Save your time! Read this! Before ordering!
Probably being a bit generous giving them one star!
Who orders from a company just to end up getting their money back? What a complete waste of time.
VitaPoint do not seem to take any responsibility for using Evri as their courier of choice. Evri is well known for poor service and lost parcels — there’s a reason they changed their name from Hermes.
My parcel went on a holiday to Evri’s main depot and then straight back to VitaPoint, with no attempt whatsoever to deliver it to me. It was never out for delivery, and no explanation was provided. The only outcome I could get was a refund.
As a new customer, this was an extremely disappointing first experience. I paid for goods that I never received, spent days checking the tracking information, and ultimately ended up back where I started.
I really wish VitaPoint had gone the extra mile to make sure I received the order I had paid for, but they showed very little interest in resolving the problem beyond issuing a refund. While the parcel may have been lost by Evri, VitaPoint chose the courier and, in my opinion, should take some responsibility for the customer experience.
If you actually want to receive your order, I would think carefully before ordering. That is why I have left this honest review.
25 de maio de 2026
Resposta da Vitapoint | Everyday essentials
We’re very sorry to hear about your experience and completely understand your frustration. We know how disappointing it must have been to place an order and then not receive it. While a refund was issued, we understand that this does not make up for the inconvenience and time wasted. Please accept our sincere apologies, and thank you for taking the time to share your feedback.
Great company to buy from !!! …
Great company to buy from received my liquid sander a day early, very reasonable pricing actually they were cheaper than everywhere else !! Will buy again without hesitation
Thanks for the great experience
31 de maio de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
Thank you for your great feedback! We're delighted to hear your order arrived early and that you were happy with our pricing. We appreciate your support and look forward to serving you again soon
Resposta da Vitapoint | Everyday essentials
Thank you for your positive feedback! We sincerely value your support and look forward to serving you again in the future. Keep shopping with us!
Avoid this company at all costs
Avoid this company at all costs , only half my order got delivered ( amateurish) , refused to send the rest and refused full refund , do not waste your time or money, there are much better companies to deal with .
30 de abril de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
We are sorry to hear that you were disappointed with your experience. We understand your frustration regarding the incomplete delivery.
However, we would like to clarify that a full refund for your order has already been processed from our side. While we regret any inconvenience caused due to the order issue, we did take action to resolve the matter by issuing the refund in full.
We always aim to provide the best possible service and value customer feedback, as it helps us improve. If there are any further concerns, please feel free to contact us directly so we can assist further.
SCAM COMPANY - do not buy from them
###update 17th june###
STILL NO REFUND. Lying bastards. Bank have confirmed this company is talking absolute rubbish. Listing items they dont have in stock, taking your money and never giving it back, whilst having the cheek to apologize and blame your bank........stay away feom these cowboys.
I have the owners names and details and now initiating legal action, which they can then explain......fools, they just needed to give me my £18 back🤣
###update 6th june###
STILL NO REFUND. This company is a scam firm that lists items they dont stock, you pay for then never receive. They promise refund within 5-7 days
I am now 3 weeks and no refund and silence.
Ordered item which website stated was in stock and payment taken immediately.
Shortly after, they emailed to say they dont have the item and could not fulfil the order.
Tell me i have to now wait 5-7 working days to get my money back, which is bad enough.
Numerous emails chasing refund we are now coming into day 9 with no refund, and they have tried to blame how quick my bank processes is the issue......not true as ive checked with bank, and received other recent monies back to my account, with items processed after this order.
Terrible service where you cant even keep to your own timescales, where is my money mohsin issop & mubarak issop??
How much longer shall i wait before reporting this to trading standards as becoming a joke?
Update - 28th May
12 days and still no refund issued, this company is lying. Time to contact trading standards
Update - 31st may
No refund still
11 de maio de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
We are sorry to hear about your experience and understand your frustration. However, we can confirm that the refund for your order was processed from our side in line with our procedures. Once a refund has been issued, the time taken for the funds to reflect in your account may vary depending on your payment provider or bank’s processing times.
We can confirm that the refund has already been completed from our side, and we kindly ask that you allow a little additional time for the payment to appear in your account. If you still do not see the refund, please contact us directly so we can further assist and provide any relevant confirmation where possible.
We sincerely apologise for any inconvenience caused and appreciate your patience.
Excellent price for the product
Excellent price for the product, and exceptional delivery service.
24 de abril de 2026
Resposta da Vitapoint | Everyday essentials
Thank you for your kind feedback! We’re delighted to hear that you were happy with the price and our delivery service. Your support is truly appreciated, and we look forward to serving you again soon.
I ordered something from this company
I ordered something from this company. They did not deliver, although they said the item was dispatched. When I attempted to get a refund, I was told the item had been ordered 18 months previously. I ordered a similar item on Monday, 4th. May. They deny all knowledge. Disreputable.
9 de maio de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
We are sorry to hear about the experience. Upon reviewing the case, we can confirm that a full refund has already been issued for the recent purchase.
The order was dispatched within the expected timeframe from our side, and we sincerely apologise for any confusion regarding previous orders or communications. We always aim to provide the best possible service and support to our customers, and we remain available to assist further if needed.
Wrong version delivered in spite of…
Wrong version delivered in spite of photo on website showing version I requested. Full refund applied for and Evri have collected product.
24 de abril de 2026
Resposta da Vitapoint | Everyday essentials
We sincerely apologise for the inconvenience caused and for the confusion regarding the version you received. We completely understand how frustrating this must have been.
We can confirm that your item has been collected and your refund has been processed. Thank you for your patience while this was resolved.
We have also reviewed and updated the product listing to ensure the details are clearer and to help prevent this from happening again in the future.
If there is anything further we can assist you with, please don’t hesitate to get in touch.
Twice they have sent the wrong items!
Ordered from Vitapoint through Amazon. Twice they have sent the wrong items! They approved the return but asked me to contact them before returning it, because they may not want it back. However their phone goes straight to a voicemail box that's full and can't take messages! So I am now stuck with the risk of a £20 return fee if I use the return label.
With customer service this bad, how do they survive?
22 de abril de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
We sincerely apologise for the inconvenience and frustration caused by receiving the incorrect items on more than one occasion. This is certainly not the level of service we aim to provide. We would like to reassure you that we are currently in ongoing communication with you to resolve this matter as quickly as possible. A free return label has already been provided, so you can return the item at no cost and without any risk of return fees.
Please go ahead and use the return label, and once the item is on its way back to us, we will ensure the matter is resolved promptly.
There is always a reason that prices…
There is always a reason that prices are to good to be true!
They advertise 24/7 customer support yet don't bother to respond to emails.
I placed a big order and didn't get free Shipping & Handling as my parcel was too heavy. Had I split my order into 4 orders I would have had no Shipping & Handling.
Gobsmacked!!
14 de março de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
We’re really sorry to hear about your experience.
Regarding the shipping charges, these are automatically calculated based on the total weight and size of the parcel. In some cases, splitting items into multiple orders may qualify for free shipping, but larger combined orders can exceed the threshold, which is why the charge was applied. We understand how this can be frustrating and will certainly pass your feedback on to our team for review.
We also sincerely apologise for did not receive a timely response from our support team. This is not the level of service we aim to provide, and we will look into this to improve our response times.
If there’s anything we can still assist you with regarding your order, please don’t hesitate to reach out we’re here to help.
First class
Bulk buy of dove body wash which was ridiculously cheap. Arrived within 48 hours. text updates at every stage. What is not to like. 
4 de abril de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
Thank you so much for your wonderful feedback! We're really glad to hear you were happy with the price, quick delivery, and regular updates throughout the process. We truly appreciate your support and look forward to serving you again soon!
Despite negative reviews, I had no problems at all.
I was dubious about ordering because of all of the negative reviews. But I saw a product on Amazon and noticed it was from this company. It was cheaper to order direct (including postage) and it was going to arrive quicker. So I took the plunge and I'm glad I did.
I ordered early evening, so I knew my items wouldn't come the next day as nobody would have been there to process my order. But my order was processed early morning the next day and dispatched shortly after. I received my item the next day as promised. My only gripe would be, I ordered a tin of paint and it didn't have any cling film around the lid for extra security. Luckily it didn't spill. I'm nit picking really, but overall a great experience. Very good prices and fast delivery. Good communication throughout.
1 de abril de 2026
Avaliação não solicitada
Resposta da Vitapoint | Everyday essentials
Thank you for taking the time to share your detailed feedback!
We’re really pleased to hear that you decided to give us a try and had a positive experience with our pricing, delivery speed, and communication. It’s great to know your order arrived as expected.
We also appreciate your feedback regarding the packaging of the paint tin. We’ll definitely pass this on to our team to improve and ensure extra care is taken in future.
Thanks again for your support—we look forward to serving you again!
Efficient service and excellent products
25 de março de 2026
Resposta da Vitapoint | Everyday essentials
Thank you for your positive feedback! We’re glad to hear that you’re happy with your purchase. Your support truly means a lot to us, and we look forward to serving you again in the future.
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