Vitasave.ca Avaliações 

1.005
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Your website is too confusing! Brands, sizes, prices are all mixed together without any order. The prices should include the price-per-unit (ie per pill) filter because as things are, it's very diffic... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ahey I am so grateful that my vitality and that of those who commit to saving our lives with whealthy products and your hmmming services are all on this new earth together! Timely, supportive, well d... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just received my order. 3 glass bottles were wrapped perfectly. Best wrapping I've seen. 2 bright stickers on box warning of fragile items. Arrived in a very reasonable amount of time and price wa... Ver mais

Detalhes da empresa

  1. Loja de vitaminas e suplementos

Informação fornecida por fontes externas variadas

Shop online at Vitasave and enjoy savings on thousands of vitamins, supplements, sexual wellness, grocery and body care products. Canada's online health and beauty store.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(1.005)

12 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

The customer service is very good and…

The customer service is very good and reliable.
Delivery is very fast.
Minimum for free shipment is too high with 125$ and forces me to buy some products somewhere else.
Complicated online ordering when it comes to taking advantage of offers, apparently no combination. Kept me away from ordering at all.

5 de abril de 2024
Avaliação não solicitada
logotipo da Vitasave.ca

Resposta da Vitasave.ca

Hello Frauke!

Thanks so much for taking the time to leave us this very insightful feedback, we really appreciate it. Our shipping minimums have increased overtime due to the steadily rising costs of shipping. However, we would love for you to receive free shipping on your next order with us over $70, and we'll be emailing you a coupon code which will allow you to do so.

Some of our offers are able to be combined with each other, while others are not. If you ever have any questions or need clarification about this or anything else please do not hesitate to send us an email or give us a call at 1-888-958-5405 from 9am-3pm PST Mon-Fri, we're always happy to help.

Thank you again for reaching out to us with this very important feedback, we really appreciate it.

Have a wonderful week ahead.



Kind Regards,

Felicity.

Avaliado com 1 de um total de 5 estrelas

Made my purchase 10 days ago and still…

Made my purchase 10 days ago and still no answer yet . Always saying order confirmed and nothing else . So disappointed. They were saying it will take max 5 days . Nothing true

26 de março de 2024
Avaliação não solicitada
logotipo da Vitasave.ca

Resposta da Vitasave.ca

Hello Melek!
We're very sorry you have not yet received your parcel, that is definitely strange! We will follow up with you via email in regards to this right away to get this sorted out.

Avaliado com 1 de um total de 5 estrelas

J’ai commandé 4 produits différents

J’ai commandé 4 produits différents, pour trois d’entre-eux tout était correct, mais la bouteille de Natural Factor Compmexe B active était VIDE aucun comprimé dans la bouteille qui était quand même scellée.

27 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best natural health store in Canada

This is the best supplement store / chain I have ever seen or been to in nearly half a century of using health food products, natural medicines and supplements. They also have the best prices and selection. The points system is also brilliant. So happy to shop there.
6/5 stars 🙂

22 de março de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I called several times

I called several times, during a few days, and nothing, they ask you to hold, and nothing, after more than 15 minutes, they ask you to call back.

8 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It never came

It never came. I contacted them and never heard back. I’ve used Vitasave in the past and deliver has been in days. It’s been weeks now. Nothing. Truly disappointed, like everything these days—excuses or blame the customer.

9 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Customer service

I had a bad experience with customer service. It took 3 days to finally get a response after leaving an email, calling and leaving a bad review here. But once they did respond, they immediately fixed the situation.
I had received the wrong package and none of the items i had ordered. They sent me my correct order (priority mail) and i received it a couple days later. I still had to go out of my way to print a label and return the wrong package that was sent to me. Would have given 5 stars if customer service had picked up or replied the first day and/or if i had been compensated for my troubles.
Such as a discount on my future purchase. They did throw in a few bags of herbal teas and mini bottle of disinfectant in my order though 🤷‍♀️

24 de fevereiro de 2024
Avaliação não solicitada
logotipo da Vitasave.ca

Resposta da Vitasave.ca

Hello Karen,

Thanks so much for leaving us a review and sharing your thoughts! We do apologize for the delay and issues with your order. We're very glad you reached out and let us get everything sorted out for you!
We'd love to provide you 15% off your next purchase with us by using the code KAREN15. This code does not expire and can be used with other discounts!

Avaliado com 5 de um total de 5 estrelas

Great selection of products

Great selection of products, amazing customer service. Happy to be shopping with a Canadian Company who delivers a large range of superior items. Easy to search for what I’m looking for and love that promotions are always available. Shipping is fast and convenient. I’m definitely a happy Vitasave customer!!

4 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Vitasave is the number one Company to order your health food supplements from…have not come across another company that provides good customer service..and good value for the price you are paying.…I recently placed an order..and did forget to order an item…emailed customer service…and was promptly taken care of by Ian…excellent customer service…I am a lifelong customer…

29 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Vitasave is a Canadian Company

Vitasave is a Canadian Company. There is excellent service, fast shipping, fair pricing, free shipping for me with all my big orders;). I enjoy getting my health supplements through their website because it is easy to use, well-maintained, and filled with features that make your life easier—like the search function works better that most websites, for example. Overall, I have lots of great things to say and nothing negative so far. I definitely recommend Vitasave!

22 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

J'étais très déçu de ne pas voir les…

J'étais très déçu de ne pas voir les rabais pour les 12 premiers jours de décembre. Jean Corbeau Montreal

1 de dezembro de 2023
Avaliação não solicitada
logotipo da Vitasave.ca

Resposta da Vitasave.ca

FRENCH :

Bonjour!

Merci beaucoup de nous avoir laissé vos commentaires. Notre équipe alterne constamment les différentes marques et produits en vente, afin que nos clients aient toujours la chance de profiter d'offres incroyables ! Nos 12 jours d'économies de Noël auront lieu un peu plus tard dans le mois, cependant, nous vous recommandons de vous abonner à notre newsletter pour rester informé.

Nous vous remercions encore pour vos commentaires. N'hésitez pas à nous contacter à l'avenir par courriel à Vitasave@vitasave.ca ou par téléphone au 1 888-958-5405 du lundi au vendredi de 9 h à 15 h PST si vous avez des questions. Nous sommes toujours plus qu’heureux de vous aider !

Passez une merveilleuse semaine à venir.

Cordialement,
Felicity.

ENGLISH :

Hello there!

Thanks so much for leaving us your feedback. Our team consistently rotates different brands and products on sale continuously, so that our customers always get the chance to take advantage of some amazing deals! Our 12 days of Christmas savings will happen a bit later in the month, however, we do recommend subscribing to our newsletter to stay in the know.

We thank you again for the feedback. Please do not hesitate to reach out to us in the future via email at Vitasave@vitasave.ca or by phone at 1 888-958-5405 Monday-Friday 9am-3pm PST should you have any questions. We are always more than happy to help! 


Have a wonderful week ahead,

Kind Regards,

Felicity.

Avaliado com 5 de um total de 5 estrelas

I’ve ordered from VitaSave a few times

I’ve ordered from VitaSave a few times; products arrive quickly, I am happy with the quality of them, and the staff in-store are also helpful. All in all very happy with the products and services

23 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Vitasave had exactly the products I…

Vitasave had exactly the products I wanted at a good price with discounts and free shipping they're great. Also the package arrived sooner then the estimated time. Being in Canada is also a benefit. I trust they deliver what they promise.

25 de outubro de 2023
Avaliação não solicitada

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