Vitasave.ca Avaliações 

1.005
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Your website is too confusing! Brands, sizes, prices are all mixed together without any order. The prices should include the price-per-unit (ie per pill) filter because as things are, it's very diffic... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ahey I am so grateful that my vitality and that of those who commit to saving our lives with whealthy products and your hmmming services are all on this new earth together! Timely, supportive, well d... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just received my order. 3 glass bottles were wrapped perfectly. Best wrapping I've seen. 2 bright stickers on box warning of fragile items. Arrived in a very reasonable amount of time and price wa... Ver mais

Detalhes da empresa

  1. Loja de vitaminas e suplementos

Informação fornecida por fontes externas variadas

Shop online at Vitasave and enjoy savings on thousands of vitamins, supplements, sexual wellness, grocery and body care products. Canada's online health and beauty store.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(1.005)

12 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Happy again

Although there was an initial misunderstanding leading to a negative review, vitasave has been proactive in fixing the problem even before I complained. Overall I am now back to being happy with vitasave.

11 de julho de 2023
Avaliação não solicitada
logotipo da Vitasave.ca

Resposta da Vitasave.ca

Hello Keren!

Thanks for reaching out to us with this feedback. After taking a look into both orders you placed, it seems the AOR 10% was indeed successfully applied to both orders. However, since you had only meant to place one, we have notified our warehouse team to cancel the additional duplicate order. Should you ever have any questions in the future about discounts or an order you placed please don't hesitate to reach out to us via email Vitasave@vitasave.ca or via phone anytime from 9am-5pm PST Mon-Friday at 1-888-958-5405 and we'll be more than happy to help.

Have a fantastic week ahead.

Kind Regards,
Felicity.

Avaliado com 4 de um total de 5 estrelas

Great service and knowledgeable staff

At a recent doctor’s visit I was informed that I had extremely high blood pressure and I needed to get it under control. I was feeling anxious about this news but decided I wanted to try a natural remedy to deal with it rather than a prescription drug, so I popped to the VitaSave on my way home.
Thomas was extremely helpful and knowledgeable about the products he suggested for me. He asked questions about my health to get a good sense of the right type of supplements that he felt would work best for my situation and gave me a couple of options for each health issue we covered. I felt confident that the products I purchased will help me get to the positive outcome I’m looking for.
I would recommend popping into the North Van location and chatting to Thomas if you need help determining what supplements will work best for you.
PS. The smoothies are the best.

7 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Convenient

Convenient, fast delivery to my post box , user friendly website, very good prices with options for montly deliveries

22 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great local company

Great local company, great staff, reasonable prices. My go-to for vitamins and supplements. Once I asked for a specific protein powder and they ordered it for me.

20 de junho de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I did not get my order

I did not get my order. My order Unfulfilled for a long time. They give me a refund,

5 de junho de 2023
Avaliação não solicitada
logotipo da Vitasave.ca

Resposta da Vitasave.ca

Hello Ryan,

Thank you kindly for your feedback. We absolutely always aim to provide our customers with the best shopping experience we possibly can, and this feedback allows us to continue growing and improving as an overall company. It seems this order had been refunded due to the items being out of stock. Some extremely popular items are selling out and restocking so quickly that the website has a small lag and that's when an out of stock item is sold. This is currently something our website development team and purchasing team is currently working on around the clock to improve overall accuracy. We thank you kindly for your patience, support, and helpful feedback, we truly do appreciate it.

Please do not hesitate to reach out to us in the future via email at Vitasave@vitasave.ca or by phone at 1 888-958-5405 Monday-Friday 9am-5pm PST or weekends from 11am-3pm PST should you have any questions. We are always more than happy to help!



Have a fantastic week ahead.



Kind Regards,

Felicity.

Avaliado com 5 de um total de 5 estrelas

Highly Recommend Vitasave!

Vitasave has always been great! I've been ordering from them for years and happily recommend them to literally everyone.
Products come on time (or early), items are always packed appropriately (I've never had anything arrive damaged), prices are very competitive, and the range of products all in one spot can't be beat. I also just started using their Subscription service for repeat orders - so much better than scrambling to order an item last minute when I realize I've run out.
I've only had to deal with customer service once or twice and they were very quick to respond, extrememly helpful and actually pleasant!!

6 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I've been buying from Vitasave since its inception

The majority of the time I bought my products online about once a month because I was always eligible for the free shipping but it was great to be able to walk into their North Vancouver store and buy something I needed. Since moving out of the area I can only buy online now and my products arrive in a few days which is awesome. Vitasave continues to provide great customer support, great value, good sales on select products and I got a free bottle of an excellent brand of vitamins/minerals recently which I greatly appreciated. I hope that once in a while they'll offer free shipping again for less than a $100 order which they've done in the past. Keep up the great work Vitasave!!

4 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Congrats on the speedy delivery.

Congrats on the speedy delivery.
CanPrev Collegen Beauty is easy to take, pleasant to the taste. Cannot comment on the results yet but I plan on purchasing it again.
Always satistied with CanPrev products.
Thank you

25 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible

Terrible, waited 2 weeks for them to tell me they don't know when they'll be able to send, asked for a return over a week ago and still haven't got it

17 de maio de 2023
Avaliação não solicitada
logotipo da Vitasave.ca

Resposta da Vitasave.ca

Hello Karly,

Thanks so much for the feedback. After taking a look into your order, we're able to see it was placed May 14th, and our team had let you know some items were delayed in our warehouse and had asked if you'd like to wait until May 30th. We can see you had then emailed us to cancel the order on the 25th and it was successfully refunded that same day. Refunds can take up to 3-5 business days to process back into your account. We appreciate your patience.

Please let us know if you have any questions and we would be more than happy to help in any way we can.

Have a fantastic weekend.

Kind Regards,
Felicity.

Avaliado com 1 de um total de 5 estrelas

I really hate to write this review but…

I really hate to write this review but apparently as soon as l ordered from you now you can't seem to deliver it. I won't lie l'm frustrated, tired of it and frankly a little pissed. I just don't like the mental beating because no one knows anything.

27 de maio de 2023
Avaliação não solicitada
logotipo da Vitasave.ca

Resposta da Vitasave.ca

Hello Michael,

Thanks for your feedback. Upon reviewing your order, it seems due to the item ordered it is having a delay at customs. Not to worry, we've issued a refund on this order in the meantime while we investigate further and get this resolved for future orders containing this product. We appreciate your patience and support.

Thank you again for reaching out to us, please let us know if you have any questions and we would be more than happy to help in any way we can.

Have a wonderful week ahead.


Kind Regards,
Felicity.

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