Vitasave.ca Avaliações 

1.005
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Your website is too confusing! Brands, sizes, prices are all mixed together without any order. The prices should include the price-per-unit (ie per pill) filter because as things are, it's very diffic... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ahey I am so grateful that my vitality and that of those who commit to saving our lives with whealthy products and your hmmming services are all on this new earth together! Timely, supportive, well d... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just received my order. 3 glass bottles were wrapped perfectly. Best wrapping I've seen. 2 bright stickers on box warning of fragile items. Arrived in a very reasonable amount of time and price wa... Ver mais

Detalhes da empresa

  1. Loja de vitaminas e suplementos

Informação fornecida por fontes externas variadas

Shop online at Vitasave and enjoy savings on thousands of vitamins, supplements, sexual wellness, grocery and body care products. Canada's online health and beauty store.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(1.005)

12 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

5 Star in Every Way

The selection, great information on the website, great pricing and quick delivery all make this a 5 star experience for me.

8 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy Montreal Customer

I have always been extremely satisfied with my service and products from Vitasave.ca

Shipping is fast, online ordering easy and products so far have been great as are price points.

20 de maio de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Hassle Free

I ordered RespirActin back in March and when I opened it last week it was bad/sour/fermented & tasted awful. I emailed the Company and they will ship me out a new one. So no hassle - which is good. So I'm just waiting for my new one to come in.

9 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service and low prices

Vitasave have great products at unbeatable prices. There delivery is fast and should you have any questions or problems customer service is excellent. I have used Vitasave for a considerable amount of time now, and would highly recommend them.

2 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful and efficient

Happy to know how quick and efficient they are at getting back to you if a problem occurs and also just as quick to rectify the issue.

7 de abril de 2023
Avaliação não solicitada
logotipo da Vitasave.ca

Resposta da Vitasave.ca

Hello Ashley!

Thanks so much for leaving us this feedback. After taking a look into your order, it looks like the promo item had run out, as all promo items are on a while supplies last basis, this can sometimes happen. We know this can be disappointing, especially when you're looking forward to an item, therefore we'd like to chat further on this, and we've sent you an email!

In regards to the shipping times, we do apologize for the delay, as one of our suppliers shipments were delayed in our warehouse which had in turn delayed the order, and one of our team members had reached out to you via email to notify you of the delay. Nonetheless, we truly appreciate your patience with us, and thank you kindly for your support.

We thank you again for the insightful feedback, and we will be passing this along to our team. Please do not hesitate to reach out to us in the future via email at Vitasave@vitasave.ca or by phone at 1 888-958-5405 Monday-Friday 9am-5pm PST or weekends from 11am-3pm PST should you have any questions. We are always more than happy to help!

Have a wonderful week ahead. 



Kind Regards,

Felicity.

Avaliado com 4 de um total de 5 estrelas

Communication

I love the products.... I understand things can delayed... But communication on the matter would have been wonderful ratherthan leaving me to wonder where my order was

24 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I can always count on their products…

I can always count on their products for quality and price. Shipping is quick ( less than a week) and if I go into the store the people who work there are very knowledgeable. If something doesn't work for me - I can return it - THAT is great.

14 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Products Not Available

I ordered Hylands Calms Forte and was notified the next day that it was not available. Vitasave suggested that I try an alternate product. I ordered Boiron Passiflora and, again, was notified the next day that it was not available. Both products are still listed in the shop. There appears to be no inventory control or web site updating. It was a complete waste of my time ordering items that were not available..

18 de abril de 2023
Avaliação não solicitada
logotipo da Vitasave.ca

Resposta da Vitasave.ca

Hello Margaret,

Thank you kindly for this very insightful feedback. We constantly aim to provide our customers with the absolute best shopping experience we possibly can, and this feedback allows us to continue growing and improving as an overall company. When an item is out of stock, customers are notified within the first 1-2 business days and offered an alternative product should they wish to swap the item. Some extremely popular items are selling out and restocking so quickly that the website has a small lag and that's when an out of stock item is sold. This is currently something our website development team and purchasing team is currently working on around the clock to improve overall accuracy. We thank you kindly for your patience, support, and helpful feedback, we truly do appreciate it.

Please do not hesitate to reach out to us in the future via email at Vitasave@vitasave.ca or by phone at 1 888-958-5405 Monday-Friday 9am-5pm PST or weekends from 11am-3pm PST should you have any questions. We are always more than happy to help!



Have a fantastic week ahead.



Kind Regards,

Felicity.

Avaliado com 5 de um total de 5 estrelas

Always great prompt service

Always great prompt service. I will say I did prefer the old v.i.p system and my preference at least would be a lower cost to spend to get free shipping. I would definitely place more orders if this was the case. Don’t recall the exact date of my last shipment.

3 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have received my order on the 29th of…

I have received my order on the 29th of March. I send my first email on the same day as requested for a return. The reason was that between my order and the receipt, I had seen my doctor who asked me not to try anything before I received the results of my tests. I have send over and over again an email to ask how to proceed for the return. I received no response, not even a notice of receipt. Great customer service!

29 de março de 2023
Avaliação não solicitada
logotipo da Vitasave.ca

Resposta da Vitasave.ca

Hello Josiane!

Thanks so much for reaching out to us. After taking a look into our inbox, we aren't able to locate any email from you, or any email containing your order number. Are you able to kindly confirm you have sent it to the correct email address? Our email address is Vitasave@vitasave.ca. We have just sent you over an email with return instructions to the email address on your account.

Please feel free to let us know if you have any questions and do not hesitate to reach out to us in the future via email at Vitasave@vitasave.ca or by phone at 1 888-958-5405 Monday-Friday 9am-5pm PST or weekends from 11am-3pm PST should you need any assistance. We are always more than happy to help! 



Have a fantastic week ahead, 



Kind Regards,

Felicity.

Avaliado com 5 de um total de 5 estrelas

Great Service & Quick Shipping

I placed an order with Vitasave recently, as they had a favourite item of mine on for a significant discount. Checkout was easy, they shipped quick, and I received my order in the mail the very next business day. Great experience, and I will definitely order again!

6 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

pills made me sick many ads in my…

pills made me sick many ads in my email a day I like a refund. They made me I'll.

6 de abril de 2023
Avaliação não solicitada
logotipo da Vitasave.ca

Resposta da Vitasave.ca

Hello Deb,

Thanks so much for reaching out to us. Oh my, we're sorry to hear that a product you tried didn't work out for you. We know every person is different and not everyone likes the same things, which is why we have a fantastic 60 day return policy! Kindly reach out to us via email at Vitasave@vitasave.ca or by phone at 1 888-958-5405 Monday-Friday 9am-5pm PST or weekends from 11am-3pm PST and we'll be happy to help in initiating the return process for you.

Have a great week ahead,

Kind Regards,
Felicity.

Avaliado com 5 de um total de 5 estrelas

Online

Online, efficient, complete fulfillment and reasonable prices.
Whatever the Lonsdale store does not have, the central warehouse does.
Completeness and availability is what matters.

22 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Rosehip Seed Oil

Delivery was prompt and product is exactly as described. Altough I do not like the scent of it, my skin loves it. I mix 4 drops of the oil with a small pea-sized amount of moisturizer and it leaves a wonderful skilky sensation on my face and neck. I use it in the evening.

27 de março de 2023
Avaliação não solicitada

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