Premier League customer service. Lika and the gang are proactive in managing your experience, transparent and super helpful, not to mention timely in their responses and all in all, make you feel... Ver mais
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Veja o que dizem as avaliações
Customer service is always incredible. Lika has been so helpful and friendly when i’ve had any queries. Vitimans themselves are amazing too, I really do feel a difference within myself when I don’t... Ver mais
The customer service has been outstanding. The delivery can sometimes take weeks to another country. Which I guess is not Vitl’s issue. Could I make a suggestion at least when the orders are going ou... Ver mais
A empresa respondeu
I’ve been using Vitl for the past 3 years and it’s honestly made such a difference to how I keep on top of my vitamins. The daily packs make it so easy, especially when I’m travelling for work ,... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Our products are developed by Vitl's team of leading experts using the highest quality, sustainably sourced ingredients to help you stay healthy and feel great. We believe in keeping things simple, so we’ve created a single solution that covers all the essentials. Our supplements come in convenient, tearable daily strips so you can always take them with you on the go. Thoughtfully designed to fit effortlessly and conveniently with your busy day, and accompanied by our helpful app and inspiring online content, we’re on a mission to help you live life better.
Informações de contato
Francis House, 11 Francis St, SW1P 1DE, London, Reino Unido
- 0203 488 0747
- info@vitl.com
- vitl.com
4,8
Excelente
2 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lika was super accommodating and quick…
Lika was super accommodating and quick to respond to my query. Couldn’t have been more pleasant and helpful - thanks :)
19 de setembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi there,
Thank you so much for taking the time to leave us this review!
We are so glad you had such a positive experience with our customer service and I will be sure to pass on your kind words to Lika!
Best wishes,
Anouk 💛
Great product and customer support
I started taking personalised vitamins from Vitl a few months ago because I was feeling consistently fatigued from work and knew I was deficient in several key vitamins and iron. Typically, my blood tests show low levels, but to my surprise, my most recent test came back completely normal—a first for me! Not only have the supplements made a noticeable difference in my health, but the customer service has also been exceptional. I had a misplaced order, and Lika from the Vitl team went above and beyond to resolve the issue quickly. Her patience, excellent communication, and genuine care really stood out. I can’t recommend Vitl enough for both their high-quality products and outstanding customer support. Thank you, Lika!
19 de setembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Léonor,
Thank you so much for taking the time to share your wonderful experience with Vitl! We're absolutely thrilled to hear that our personalised vitamins have made such a positive impact on your health!
We're also delighted to hear that Lika was able to assist you promptly and with care. Providing exceptional customer service is one of our top priorities, and we'll be sure to pass along your kind words to her.
If you ever need anything else, don't hesitate to reach out.
Best wishes,
Anouk 💛
Great Product!
Very bespoke and individual service with great product service, experience and packaging.
17 de setembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Paul,
Thank you so much for taking the time to leave us this review!
We are so happy to hear you enjoy being part of the Vitl family!
Best wishes,
Anouk 💛
I love how they go through thorough…
I love how they go through thorough assessment to personalise the supplement intake for each individual. I personally found very helpful for my work and training!
16 de setembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Michael,
Thank you so much for this wonderful review!
I am so happy to hear you enjoyed taking our health assessment and that your work and training are both benefitting!
Best wishes,
Anouk 💛
Fantastic service
Fantastic service
Very quick to respond to any info I have need
And the vitamins a amazing
16 de setembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Gillian,
Thank you so much for taking the time to leave this Trustpilot review!
We really appreciate the feedback and hope you continue to enjoy being part of the Vitl family!
Best wishes,
Anouk 💛
Brilliant customer service as usual
Brilliant customer service as usual! Absolutely love these products, would highly recommend.
9 de setembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Timea,
Thank you so much for your kind words! We're thrilled to hear you love our products and that our customer service continues to meet your expectations.
Your recommendation means a lot to us. If there's anything else we can do for you, please let us know!
Best wishes,
Anouk 💛
5 star customer service
5 star customer service. Cannot do enough to help you. Great products. I have noticed a difference after 10 days of taking. There are lots of offers and discounts to take advantage of. Would highly recommend.
9 de setembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Rachael,
Thank you so much for your glowing review!
We're thrilled to hear that you're enjoying our products and that you've noticed a positive difference. It's great to know that our customer service has made a good impression, and we're pleased you find the offers and discounts valuable.
Your recommendation means a lot to us!
Best wishes,
Anouk 💛
Just so easy
Really love the Vitl concept of having a consultation and then out rolls exactly what you need! No more research into supplements or reading endless labels in the shop. My Essential One has been my trusty friend as it makes me feel a whole lot better.
6 de setembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Laura,
Thank you so much for sharing your experience!
We're thrilled to hear that you're loving the Vitl concept and that The Essential One has become your trusty companion.
Our goal is to take the guesswork out of supplements, so it's great to know the consultation has helped streamline your wellness journey.
We're happy to be a part of what makes you feel better every day! 😊
Best wishes,
Anouk 💛
I’ve been using Vitl female…
I’ve been using Vitl female multivitamins for a few months and I can see significant difference. Please never stop or change the formula of this wonderful product.
30 de agosto de 2024
Avaliação não solicitada
Resposta da VITL
Hi Helena,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're noticing such positive changes from using our female multivitamins.
Thanks again for your support!
Best wishes,
Anouk 💛
Speedy reply when I had an issue and it…
Speedy reply when I had an issue and it was bank holiday! Sorted the problem immediately.
I have been using the products for years. Great quality!
26 de agosto de 2024
Avaliação não solicitada
Resposta da VITL
Hi Luana,
Thank you so much for your kind words! We're thrilled to hear that we could assist you promptly! It's wonderful to know you've been enjoying our products for years.
Your support and satisfaction mean the world to us! 😊
Best wishes,
Anouk 💛
Problem with order resolved!
When contacting Vitl with a problem with my order, they resolved the matter within 12hrs Fantastic service. Would definitely recommend them.
14 de agosto de 2024
Avaliação não solicitada
Resposta da VITL
Hi Tisha,
Thank you so much for taking the time to leave this review! We are so glad to hear your issue was resolved quickly and we do hope you enjoy your vitamins!
Best wishes,
Anouk 💛
A tailored service for your bodies…
A tailored service for your bodies needs. I have been taking my vitl for 3 weeks now and my skin feels amazing, I have IBS and have seen a dramatic difference in my digestion and bloating. I have more energy and was told I likely wouldn't see results until after a month but I'm already feeling great.
10 de agosto de 2024
Avaliação não solicitada
Resposta da VITL
Hi Samantha,
Thank you so much for sharing your experience! We’re thrilled to hear that your personalised vitamins are already making such a positive impact on your skin, digestion, and energy levels. It's fantastic that you're noticing these benefits even earlier than expected! 🌟
Please don’t hesitate to reach out if there’s anything else we can do for you—your feedback is invaluable!
Best wishes,
Anouk 💛
Excellent company
Excellent company. Very friendly, professional, fast delivery of my vitamins. I have already felt the difference with the vitamins I have been taking. The vitamins come in a sealed foil pouch for each day, which makes life so much easier when you're on the go. The customer service goes above and beyond to assist your needs. I will be highly recommending this lovely company to my family and friends.
7 de agosto de 2024
Avaliação não solicitada
Resposta da VITL
Hi Sarah,
Thank you so much for your kind words! We're delighted to hear that you're experiencing the benefits of your personalised vitamins and that our packaging is making your daily routine easier.
It's wonderful to know that our customer service team was able to assist you and make your experience with us a positive one.
Thanks again for choosing us!
Best wishes,
Anouk 💛
Tasty protein bars!
The tastiest protein bars I have ever eaten. Quick service, delivered to my door in a few days.
29 de julho de 2024
Avaliação não solicitada
Resposta da VITL
Hi Andrew,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our protein bars and that our service met your expectations.
Your satisfaction is our top priority, and we're glad we could provide you with a quick and convenient delivery.
Best wishes,
Anouk 💛
Protein bars are great and the best…
Protein bars are great and the best tasting on the market
3 de agosto de 2024
Avaliação não solicitada
Resposta da VITL
Hi Berro,
Thank you so much for taking the time to leave this review!
We are so happy to hear you are enjoying our protein bars!
Best wishes,
Anouk 💛
Resposta da VITL
Hi Izzy,
Thank you so much for taking the time to leave us this review!
We are so glad to hear you had such a positive experience with Vitl!
Best wishes,
Anouk 💛
Excellent company up to now no…
Excellent company up to now no complaints,
Polite, professional fast Delivery and good value for money, if any of this changes, I will be sure to let you
Know.
2 de agosto de 2024
Avaliação não solicitada
Resposta da VITL
Hi declan,
Thank you so much for these kind words!
As a small company reviews really make a difference and we are so happy to have you as part of the Vitl family!
Best wishes,
Anouk 💛
The customer service is excellent
The customer service is excellent. Having placed an order by accident, the team got back to me within a few hours, cancelling the order and issuing a refund.
I would recommend this company based on both the product and the service.
1 de agosto de 2024
Avaliação não solicitada
Resposta da VITL
Hi Hannah,
Thank you so much for taking the time to leave these kind words!
We are so glad to hear you had a positive experience with both our product and service!
Best wishes,
Anouk 💛
Speedy responses
Speedy responses
Very helpful
Easy to contact, easy to find the contacts, unlike some other sites.
31 de julho de 2024
Avaliação não solicitada
Resposta da VITL
Hi Yin,
We are so glad to hear you had such a positive experience with our Customer Service!
We are so happy to have you as part of the Vitl family!
Best wishes,
Anouk 💛
Fast and efficient
Was recommended so gave it a go was quick and easy to give you my needs.followed by the recommendation and followed with a fast delivery.
14 de julho de 2024
Avaliação não solicitada
Resposta da VITL
Hi William,
Than you so much for taking the time to leave this 5 Star review!
As a small company it really does mean a lot to us and we hope you enjoy taking your supplements!
Best wishes,
Anouk 💛
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