Premier League customer service. Lika and the gang are proactive in managing your experience, transparent and super helpful, not to mention timely in their responses and all in all, make you feel... Ver mais
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Veja o que dizem as avaliações
Customer service is always incredible. Lika has been so helpful and friendly when i’ve had any queries. Vitimans themselves are amazing too, I really do feel a difference within myself when I don’t... Ver mais
The customer service has been outstanding. The delivery can sometimes take weeks to another country. Which I guess is not Vitl’s issue. Could I make a suggestion at least when the orders are going ou... Ver mais
A empresa respondeu
I’ve been using Vitl for the past 3 years and it’s honestly made such a difference to how I keep on top of my vitamins. The daily packs make it so easy, especially when I’m travelling for work ,... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Our products are developed by Vitl's team of leading experts using the highest quality, sustainably sourced ingredients to help you stay healthy and feel great. We believe in keeping things simple, so we’ve created a single solution that covers all the essentials. Our supplements come in convenient, tearable daily strips so you can always take them with you on the go. Thoughtfully designed to fit effortlessly and conveniently with your busy day, and accompanied by our helpful app and inspiring online content, we’re on a mission to help you live life better.
Informações de contato
Francis House, 11 Francis St, SW1P 1DE, London, Reino Unido
- 0203 488 0747
- info@vitl.com
- vitl.com
4,8
Excelente
2 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really helpful and quick customer…
Really helpful and quick customer service from Lika when I had an issue with a discount code which I thought had been applied but hadn’t - I sent an email and they arranged for me a refund and organised the discount code for me for the next few orders. Five star service! ☺️
19 de novembro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Amy,
Thank you so much for sharing this! I’m really glad we could get everything sorted for you quickly.
We truly appreciate you taking the time to leave this feedback - it means a lot. If anything else ever comes up, we’re always happy to help. 😊
Best regards,
Lika 🌟
Great experience, fantastic company
I have been ordering from Vitl for years now - I have a subscription for their female multivitamin, and I order their vitamin D supplements throughout the winter months. Their prices are very reasonable, especially with a subscription, and the nutritional values are great compared to shop bought supplements.
The customer service is also brilliant - the postman delivered my last order to our recycling bin without putting a note through the door, so it got taken away with the recycling on bin day. However, Lika from Vitl was very helpful and responsive, and arranged for a replacement to be sent out promptly. Great company, would recommend.
21 de novembro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Laura,
Thank you so much for taking the time to share this - it truly means a lot. We’re really glad to hear that you’ve been enjoying your vitamins over the years.
We appreciate your continued trust and support more than you know. If you ever need anything at all, we’re always here to help. 💛
Best regards,
Lika 🌟
I really enjoyed my subscription whilst…
I really enjoyed my subscription whilst it lasted and noticed the benefits however due to manufacturing issues I had no choice but to cancel. I did email and ask when the vitamins would be available but my question wasn’t answered and I was told to buy the individual vitamins. I’m really sad as I wanted to carry on my Vitl journey.
1 de novembro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Priya,
Thank you so much for taking the time to share this, and we are genuinely sorry to hear about your experience. We completely understand how frustrating it must have been to enjoy your subscription, see great results, and then feel unable to continue your usual routine.
Unfortunately, we do sometimes face supply chain constraints beyond our control. When this happens, we make sure to amend your personalised pack with a combination that’s still fully tailored to you, based on the answers you gave in your health quiz and communicated to you ahead of receiving your next pack.
If you’re open to it, we’d really love to take another look together and see if there’s anything we can do to support you moving forward.
Best regards,
Lika 🌟
I've been using Vitl for a few years…
I've been using Vitl for a few years now and I'm really impressed. The vitamins feel high quality, the packaging is clean and easy to use, and the daily packets make it simple to stay consistent. I've genuinely noticed improvements in my energy and focus, and it's reassuring knowing everything is tailored to what I actually need.
Customer service has also been great-quick responses and really helpful when I had questions about my subscription. Overall, Vitl has been a brilliant upgrade to my health routine. Highly recommend.
17 de novembro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Devin,
We’re really happy to know that your experience with Vitl has been a good one over the years and that your routine feels easier and more supported with us around.
And we really appreciate the kind words about the team, too. We’re always here if you ever want to tweak anything or have questions along the way. 💛
Best regards,
Lika 🌟
Easy to have on repeat order
Easy to have on repeat order.
Good to know I am getting what I need.
16 de novembro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Clare,
We are really glad to hear the subscription has been easy for you and that you feel confident you’re getting exactly what your body needs.
Feel free to let us know if you have questions or concerns!
Best wishes,
Lika 🌟
Vitl customer team are always very…
Vitl customer team are always very helpful and answer all kinds of questions I have about my subscription. There are always some offers to look for and the orders arrive quickly, are well packaged, and are good quality.
4 de novembro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Joanna,
Thanks so much for taking the time to share this! We put a lot of care into making sure things arrive smoothly and that you always feel supported, so it’s wonderful to hear that your experience reflects that.
Best regards,
Lika 🌟
Great vitamins!
I have been using the personalised vitamins for over a year and feel great. I am rarely ill, sleep well and my skin looks great (I’m 54). The customer service is fantastic - Lika recently responded to an enquiry I had quickly and efficiently.
10 de novembro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Rhian,
Thank you so much for this lovely review! Feeling healthier, sleeping well, and having glowing skin at 54… that’s the dream!
And thank you as well for the shout-out. I’m really happy I could help. If you ever need anything else, you know where to find us. 💛
Best regards,
Lika 🌟
Over a year in and still going strong!
Easy to use and manage my account. Noticeably improving my health and great price point. Been using for about a year now and wouldn’t switch to anyone else. Thanks Vitl!
4 de novembro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Sarah,
That’s amazing! We’re really happy to know things are working well for you and that you’ve stuck with us this long. Appreciate you taking the time to share this; it really makes our day. 💛
Best regards,
Lika 🌟
I’ve been using for 3 years now I’m so…
I’ve been using for 3 years now I’m so happy! Vitl helps providing easy and straightforward access to your daily vitamins and supplements, with no hassle. Their customer service is also great,they responded quickly and in a very personal and friendly manner
31 de outubro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Tina,
That’s so lovely to hear! Thank you for being with us for three years! We’re so glad you’re happy with your vitamins and that our team’s support has made things easy for you. Your kind words really mean a lot to us. 💛
Best regards,
Lika 🌟
Quality product
Quality product, great service and awesome brand. Been using them for over a year now!
30 de outubro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Stokey,
Thank you so much for taking the time to share this! We’re so glad to hear you’ve been with us for over a year - that really means a lot.
We truly appreciate your continued trust and support! 💛
Best regards,
Lika 🌟
Vitl helps providing easy and…
Vitl helps providing easy and straightforward access to your daily vitamins and supplements, with no hassle. Their customer service is also great, too; they responded quickly and in a very personal and friendly manner.
21 de outubro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Ilaria,
Thanks so much for sharing this! It’s great to know the experience has felt smooth and personal for you. We really appreciate you taking the time to leave such a thoughtful review.
Best regards,
Lika 🌟
A no nonsense company
Timely delivery with ordering. I like the transparency and found that the questionnaire was just a bit more concise than other players currently on the market.
The tablets do smell very strong, however I prefer natural over added sugars/bulking agents as they are unnecessary. It is good value for money too
13 de outubro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Suzanne,
Thanks so much for your thoughtful feedback! We're really glad to hear you appreciated the smooth delivery and how straightforward the questionnaire was. 😊
You’re absolutely right - that natural scent comes from the active ingredients themselves, without any added sugars or unnecessary fillers. We love that you value that too! Thanks again for sharing and for choosing Vitl. 💛
Warm wishes,
Lika
Great experience so far
Great experience so far. Product seems good quality, packaging is thoughtful and delivered in excellent condition
16 de outubro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Rebecca,
Thanks so much for sharing your experience! It’s wonderful to know everything arrived safely and that you’re happy with your vitamins so far. 💛
Warm wishes,
Lika
Had the pleasure of being helped by…
Had the pleasure of being helped by Lika in customer support. Amazing service and a great product.
16 de outubro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Diptesh,
Thank you so much for the lovely feedback - that truly made my day! 💛 We are so glad we could help and that you’re enjoying the product too.
Warm wishes,
Lika
Had a great experience setting my…
Had a great experience setting my subscription up as Lika sorted out all my details and got it sent out asap.
Now just waiting on my vitamins cannot wait to get started
15 de outubro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Dean,
That’s so lovely to hear - thank you so much for the kind words! 💛 I’m really glad I could help get everything set up quickly for you. I hope you love your new vitamin routine!
Warm wishes,
Lika
VITL vitamins and vital recycling
VITL has provided me with personalised daily vitamins for well over a year, reliably and punctually.
What's more, they provide a free-of-charge way of returning the used blister strips for recycling which is something that is really important to me.
29 de setembro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Carl,
Thanks so much for leaving us a review - it really means a lot. We’re happy to know you’ve been enjoying your vitamins for such a long time, and it’s brilliant to hear that the recycling service is something you value too.
We truly appreciate your support 💛
Best,
Lika
Avoid this company - not far off a scam
Avoid this company – feels like a scam with some very slick marketing.
I feel completely scammed by Vitl. My experience with their DNA test was extremely disappointing and when I raised my concerns, I was met with a patronising and dismissive response from their representative, (VITL have requested I redact the name of the individual representing them, make of that as you wish).
The message I received was full of carefully worded disclaimers and excuses, basically telling me that the test only shows vague “predispositions” and probabilities. None of this was made clear enough before purchase. The whole explanation came across as a justification for why the product doesn’t actually deliver meaningful insights. It felt like smoke and mirrors.
What makes matters worse is that when I requested a refund, I was flat-out refused – yet I’ve seen from other one-star reviews here that Vitl has refunded other customers in the past. That double standard says it all. Instead of treating me fairly, they chose to fob me off with condescending wording and empty offers of a “science team call” rather than acknowledging the issue.
The whole experience was frustrating, unhelpful, and left me feeling completely ripped off. Vitl comes across as hiding behind pseudo-scientific jargon, overpromising in their marketing, and then dodging accountability when customers are unhappy.
Save your money – there are plenty of other companies out there who are more transparent, more professional, and who actually respect their customers.
26 de setembro de 2025
Avaliação não solicitada
Resposta da VITL
Hi there,
Thank you for taking the time to share your feedback. I am genuinely very sorry to hear you felt disappointed with your experience.
To provide some clarity, our DNA test is designed to highlight predispositions (or traits) which your genetics suggest you may be more or less likely to experience, like a slow metabolism, sleep bruxism or premature greying. It does not diagnose conditions or predict outcomes with certainty. We do aim to make that clear before purchase by showing a breakdown of all of the reports you will receive and the types of outcomes you might experience (https://vitl.com/product/dna), however, we have absolutely taken your feedback onboard and will be reviewing the current page for possible improvements.
As part of the DNA test, we also offer you the opportunity to meet with our in-house nutritionist at no extra cost to discuss your results and ask any questions you have. Customers generally find this really useful, particularly where some of their results have surprised them or don't quite make sense at first. We'd still be happy to arrange this for you if you reach out to hello@vitl.com.
Regarding refunds: we always consider requests fairly, and in cases where a product is lost, damaged or delayed, we will of course offer this. In cases where delays occur in receiving product or results, we may also offer a partial refund, which I believe may have been the case here. Unfortunately, when a DNA or Blood test has been completed and the results provided as described, we cannot offer a full refund.
We’re genuinely sorry your experience didn’t meet expectations, and we will be reviewing your feedback carefully as we look to make future improvements to our offering.
Best regards,
Joe
Excellent Customer Service
I have always found the customer service to be very helpful when I have had a problem with my account.
18 de setembro de 2025
Avaliação não solicitada
Resposta da VITL
Hey Heather!
We really appreciate your lovely feedback - it’s great to know our team has been able to support you whenever you’ve needed help. 💛
Best regards,
Lika 🌟
Resposta da VITL
Hi Alana!
That’s wonderful to hear - we’re glad the whole experience has been quick and easy for you. Thank you for taking the time to leave us feedback! 💛
Best regards,
Lika 🌟
Easy to understand
Easy to understand, good health questionnaire to understand what I'm focusing on. Great packaging and I feel fantastic
16 de setembro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Laura,
We’re thrilled to hear everything’s been working well for you and that you’re feeling the benefits. Thank you for sharing your experience - your feedback means a lot to us! 💛
Best regards,
Lika 🌟
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