Premier League customer service. Lika and the gang are proactive in managing your experience, transparent and super helpful, not to mention timely in their responses and all in all, make you feel... Ver mais
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Veja o que dizem as avaliações
Customer service is always incredible. Lika has been so helpful and friendly when i’ve had any queries. Vitimans themselves are amazing too, I really do feel a difference within myself when I don’t... Ver mais
The customer service has been outstanding. The delivery can sometimes take weeks to another country. Which I guess is not Vitl’s issue. Could I make a suggestion at least when the orders are going ou... Ver mais
A empresa respondeu
I’ve been using Vitl for the past 3 years and it’s honestly made such a difference to how I keep on top of my vitamins. The daily packs make it so easy, especially when I’m travelling for work ,... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Our products are developed by Vitl's team of leading experts using the highest quality, sustainably sourced ingredients to help you stay healthy and feel great. We believe in keeping things simple, so we’ve created a single solution that covers all the essentials. Our supplements come in convenient, tearable daily strips so you can always take them with you on the go. Thoughtfully designed to fit effortlessly and conveniently with your busy day, and accompanied by our helpful app and inspiring online content, we’re on a mission to help you live life better.
Informações de contato
Francis House, 11 Francis St, SW1P 1DE, London, Reino Unido
- 0203 488 0747
- info@vitl.com
- vitl.com
4,8
Excelente
2 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Highly recommend
I've been using the monthly subscription of supplements tailored to my personal requirements for about nine months. I'm really happy with the results, I always feel healthy and full of energy. The customer service is excellent, I really like that they help you recycle the pill blister containers and whenever I've needed to move a delivery to accommodate my diary they have been very helpful. Overall I would highly recommend.
14 de julho de 2025
Avaliação não solicitada
Resposta da VITL
Hi Marcus,
Thanks so much for taking the time to leave this review - we’re really glad to hear everything is working well for you! It’s great to know you’re feeling the benefits and that managing your subscription has been smooth and flexible.
We’re always here if you need anything or want to make any changes along the way.
Best regards,
Lika 🌟
Great Experience
I’ve had a great experience with Vitl. I enjoy their products & Lika is always on hand to sort any issues out quickly.
14 de julho de 2025
Avaliação não solicitada
Resposta da VITL
Hi Nina,
Thank you so much for the kind words - it really means a lot! We’re so glad you’re enjoying the products.
Best regards,
Lika 🌟
Consultation was straightforward and…
Consultation was straightforward and swift
After ordering , had issues with delivery company but the team were able to dispense another package as soon as possible.
Great service and good customer care
30 de junho de 2025
Avaliação não solicitada
Resposta da VITL
Hi Ms. Larbi,
Thanks so much for leaving this lovely review! We’re really glad the consultation felt easy for you, and while delivery issues can be a bit of a headache, I’m happy we could jump in and get that sorted quickly.
If you ever need anything else, just let us know!
Warm regards,
Lika💛
I recommend this company for your vitamin needs
I took the quiz and received the vitamin pack required. Within a month I was more energised and the brain fog was clearing. I have continued for a year now, just retaking the quiz occasionally as I felt my needs shifting. I have had a few problems with emails not coming through to log on to my account, but the customer service team are extremely good and fix it quickly. I trust this company and recommend their vitamins.
2 de julho de 2025
Avaliação não solicitada
Resposta da VITL
Hi Mrs Jameson,
Thanks so much for sticking with us over the past year. It’s great to hear you’ve found a routine that works and that the pack’s been giving you the support you need. We really appreciate the shoutout to our customer service team, too. If anything ever crops up again, you know where to find us. 💛
Best regards,
Lika 🌟
Excellent customer service and great products
I’ve used a few products from here. The sweet sleep capsules in particular have been a game changer - really helping me get to sleep better after a long history of restlessness after going to bed. Also their customer service has been excellent. Whenever I’ve needed to pause a subscription or had an issue, they’ve been quick to respond and really friendly and helpful.
27 de junho de 2025
Avaliação não solicitada
Resposta da VITL
Hi David,
Thank you so much for taking the time to share this. We're so happy to hear the Sweet Sleep capsules have been a game changer for you. It's also lovely to know our customer service has made things easier whenever you've needed support.
We're always here if you need anything at all. 💛
Best regards,
Lika 🌟
Excellent customer service
I made contact with a query relating to my account and the help I received was brilliant from start to finish. Lika went above and beyond and was so efficient in responding. The products are fab too! Would highly recommend.
26 de junho de 2025
Avaliação não solicitada
Resposta da VITL
Hi there!
What a lovely message. Thank you so much! We're really glad we could help and that everything was sorted smoothly. It means a lot to hear your experience was a positive one, and we're so happy you're enjoying the products too. 💛
Best,
Lika
Always reliable ,and put me in good…
Always reliable ,and put me in good nick. Cannot fault
26 de junho de 2025
Avaliação não solicitada
Resposta da VITL
Hi Noel,
Thanks so much for the kind words! We're really happy to hear you're enjoying the supplements and that everything's been running smoothly for you. Always here if you need anything. 💛
Best regards,
Lika 🌟
Easy subscription of quality suppliments
Easy subscription service of vitamins / supplements, easy to pause / amend.
Good quality without fillers or rubbish in them
26 de junho de 2025
Avaliação não solicitada
Resposta da VITL
Hi Kerri,
Thanks so much for your kind review! 😊 We're really glad to hear you've found the subscription easy to manage and that you're enjoying the quality of the supplements. No fillers, no fuss, just the good stuff.
Thanks again for being part of the Vitl community! 💛
Best regards,
Lika 🌟
Recommend!
I originally found Vitl because I was looking for a Vitamin D supplement that didn't have bulking agents in it. I've since tried their Rise & Energise supplement (due to B12 deficiency) and found it helped my energy levels. Their customer service has also been excellent.
19 de junho de 2025
Avaliação não solicitada
Resposta da VITL
Hi Becca,
Thank you so much for sharing your experience! It means a lot to hear that the supplements have been helping you feel more energised. We're really glad you’ve found the support here helpful, too.
Feel free to reach out should you have questions or concerns.
Best regards,
Lika 🌟
Resposta da VITL
Hi Dianne,
Thanks so much for taking the time to share your feedback! We’re really glad to hear you’re enjoying the supplements!
If you ever need anything, don’t hesitate to reach out.
Best regards,
Lika 🌟
Honest
Honest, active and helpful in finding a resolution
17 de junho de 2025
Avaliação não solicitada
Resposta da VITL
Hi Lewis,
Thanks so much for the kind words! We're really glad to hear you felt supported- that’s exactly what we aim for. If there's ever anything else you need, we're always here to help.
Best regards,
Lika 🌟
I like the Hair skin & nails vitamin
I like the Hair skin & nails vitamin. Have seen an improvement in my nails & hair due to thinning hair .tge only ones I would take
11 de junho de 2025
Avaliação não solicitada
Resposta da VITL
Hi there,
That’s so lovely to hear. Thank you for sharing! 💛 We're thrilled the Hair, Skin & Nails vitamins have been making a difference.
If there’s anything you ever need or if you have any questions, just let us know.
Best regards,
Lika 🌟
The supplement service is truly…
The supplement service is truly fantastic! It’s helped me so very much and I feel less tired all the time. Xx
5 de junho de 2025
Avaliação não solicitada
Resposta da VITL
Thank you so much, Jamie! We’re thrilled to hear the supplements have helped you feel more energised. Here’s to feeling your best every day! ✨
Best wishes,
Lika 🌟
Slow Shipping but Customer Service team helped
UPDATE 6/6: Customer service has reached out and gave a refund and apologized for the delay. Still haven’t recieve vitamins but glad to have heard from the team to make it right.
I ordered vitamins on May 9th, according to my tracking link today on June 3rd the vitamins are still not even in the country. Customer service keeps saying that the shipping takes “8-10 days” however it’s been almost 4 WEEKS! Customer service won’t refund or do anything about it.
8 de maio de 2025
Avaliação não solicitada
Resposta da VITL
Hi Destiny,
Thank you so much for updating your review and for giving us the chance to make things right- we really appreciate it. 💛
We’re genuinely sorry again for the delay and the frustration it caused. While shipping delays can sometimes be out of our hands, your experience matters, and we’re happy we could resolve this for you.
If there’s anything else you need, we’re just a message away!
Best regards,
Lika 🌟
Great service and always on time
Great service and always on time
20 de maio de 2025
Avaliação não solicitada
Resposta da VITL
Hi Adam,
Thanks so much for the lovely feedback! We're so pleased to hear you've been happy with the service and timely deliveries.
We're always here to help keep things running smoothly for you! 🌟
Best regards,
Lika 🌟
Vitl vitamins are great as they…
Vitl vitamins are great as they personalise your vitamins to help with your requirements. I’ve got osteoarthritis in my knees and they have really helped with joint function and pain.
18 de maio de 2025
Avaliação não solicitada
Resposta da VITL
Hi there!
We're really grateful you shared this with us. It means a lot to know your vitamins are making a difference with your joint pain. Supporting your health in a meaningful way is exactly why we do what we do.
If you ever need any help or have questions, we’re here for you!
Best regards,
Lika 🌟
A brilliant company with great products…
A brilliant company with great products and superb customer service. Thank you to Lika who was particularly helpful when I contacted the company. Highly recommend.
16 de maio de 2025
Avaliação não solicitada
Resposta da VITL
Hi Jane,
Thank you so much for your wonderful feedback and recommendation! We're delighted to hear you had a great experience with our products and customer service. We truly appreciate your support and look forward to assisting you again soon! 😊🙏
Best regards,
Lika 🌟
Highly recommended product
Would highly recommend Lika at Vitl, she is polite, friendly and very quick to reply to any messages. I have been using Vitl for a few months now and will definitely continue to use them
15 de maio de 2025
Avaliação não solicitada
Resposta da VITL
Hi Danielle,
Thank you so much for your lovely message! We are really glad to hear you’re happy with how things have been going.
We’re always here to help, so don’t hesitate to reach out anytime.
Best wishes,
Lika 💛
I have been doing the vitl trial and…
I have been doing the vitl trial and have been very happy. I really like the fact I'm taking the vitamin ingredients rather than additional bulkers and fillers. I have also noticed my Whoop stats have increased, such as considerable increase in my HRV and maintained consistent green recovery scores. I will continue taking vitl as I'm sure it's helping me stay healthy and energised.
15 de maio de 2025
Avaliação não solicitada
Resposta da VITL
Hi Chantal,
Thank you so much for your kind words! We're really glad to hear that you're enjoying your vitamins and noticing positive changes, not just in how you feel, but in your Whoop stats too. That’s such a great sign!
We truly appreciate you sharing your experience and are so pleased to be supporting you on your health journey.
Best regards,
Lika 💛
Great
Hi, it is the best I ever had and I left it for awhile but wants to reinstate my subscription. How do I go by it? Please let me via
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi there!
Thanks so much for your lovely review! We're so glad to hear you loved your vitamins! 😊 If you'd like to restart your subscription, drop us an email at hello@vitl.com, and we’ll be happy to help get you back up and running.
Looking forward to welcoming you back!
Best wishes,
Lika 💛
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