Our 26 yr old looking very tired with nonslip bottom and side handles very worn and becoming unsafe. Previous housing ass would not do for another 3years now approved by vivid, without complaint
A empresa respondeu
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Detalhes da empresa
Escrito pela empresa
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Informações de contato
Peninsular House, PO2 8HB, Portsmouth, Reino Unido
- 0800 652 0898
- vividhomes.co.uk
3,9
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Took a day off so lost wages for that…
Took a day off so lost wages for that day. Only for them to come and look around then leave without doing anything I had already told them what was the matter. Seems like they just don’t care or want to do any work.
26 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Janet,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Henry
Amazing service from start to finish.
Amazing service from the person taking the call (who was polite, helpful, friendly and took our circumstances into consideration) through to the plumber who came out within a few hours to fix everything (who was an amazing guy - informative, listened to our concerns, really approachable and talked us through why he was repairing things the way he was.) Really couldn’t fault anyone - plus bathroom as back in use within hours of reporting the issue. Absolute blessing to a family with disabled household members.
25 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Mandi-Sue,
Thank you for your lovely feedback. We're delighted to hear you received friendly, helpful service from both our team and plumber, and that the issue was resolved quickly.
Thanks,
Henry
From the time I rang the office,
From the time I rang the office,
The staff was very polite and helpful with the issue I had !
To the workmen who carried out the repair.
Everyone involved where brilliant!.
24 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Robin,
Thank you for taking the time to leave a review. It's great to hear that, from your first call to the completion of the repair, our team provided a polite, helpful and positive experience.
We really appreciate your feedback.
Thanks,
Henry
Customer Service
Vivid customer service has been excellent since dsy1. Very efficient yet friendly staff. Deal with any issues quickly and without drama. Highly recommend
25 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Rosemary,
Thank you for your review. It's great to hear that you found our service efficient and friendly.
Thanks,
Henry
Efficient and friendly service
Efficient and friendly service
25 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Vivien,
Thank you for your review. It's great to hear that you found our service efficient and friendly.
Thanks,
Henry
Resposta da VIVID
Hi Gord,
Thank you for your review. I'm glad to hear you've had a positive experience with us.
Thanks,
Henry
Politewindow Handles and respected my house tidied up…
Polite and respected my house tidied up after himself he done a very good job Thankyou to VIVID for all there help over the years.
24 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Janet,
Thank you for your review. We're pleased to hear that you had a positive experience with our team.
Thanks
Henry
I’m really not happy with the repair…
I’m really not happy with the repair service. I called earlier specifically to ask whether the electrician definitely needed to come today, as we had to rearrange things and cancel other commitments to make sure someone was home. I was told that he did need to attend today.
When he arrived around 12:30, he said the required part/van hadn’t been provided and questioned where it was, meaning the visit couldn’t be properly completed. This isn’t the first time something like this has happened. It’s very frustrating to rearrange our day and make sure we’re home, only for the appointment not to be properly organised.:::
21 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Catia,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Henry
Today frustratingly useless
Today frustratingly useless. Other days not so bad.
Usually issues are dealt with very quickly however again today the lack of communication between vivid and it's contractors and also is the people who live in the homes was extremely poor and disappointing. Do better. I should not have to arrange a solution to and navigate through contractors to organise and sort work outstanding and mismanagement of information.
As I said though usually my score would be higher but this feels like a theme currently and is very frustrating and time consuming.
20 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Lisa
Thank you for taking the time to leave us a review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
The plumber was quick efficient and…
The plumber was quick efficient and tidied up after himself very professionally handled, I’m very pleased with the result I can now flush my toilet
20 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Donna
We're pleased to hear the plumber was efficient, professional, and that they left everything tidy when the work was completed. Most importantly, we're glad the issue was resolved and your toilet is working again.
Thanks
Grace
Why send a survey for a job that hasn't…
Why send a survey for a job that hasn't even been done yet. Can't give a score for something that hasn't been done can I?
19 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Ivan
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
Vanessa was so helpful and made me feel…
Vanessa was so helpful and made me feel so comfortable and safe in asking the questions I had to. Would be great if I could talk to her every time had a problem.
19 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Charlotte
Thank you for your review.
We're delighted to hear that Vanessa was so helpful and made you feel comfortable.
We'll be sure to share your kind words with her.
Thanks
Grace
Very helpful
19 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Patricia
Thank you for your review. We're pleased to hear that you found our team very helpful.
Thanks
Grace
Good response time for repairs
Good response time for repairs
18 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the response time for your repair.
Thanks
Grace
Although Vivid has been a great Housing…
Although Vivid has been a great Housing Association so far and I have had no issues when I came to ask about installing something to the outside of my house it was an out right no and no individual consideration was given.
18 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Nicola
Thank you for taking the time to leave your review. We're pleased to hear you've had a positive experience with us overall.
We’re sorry that, on this occasion, your experience wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thank you
Grace
Well done Vivid 👏
From the minute the call was answered, I got a lovely, calm, friendly and professional lady who took the time to listen. She immediately put me at ease and reassured me the matter was already being looked into.
18 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Sharron
Thank you for your review.
We're pleased to hear that our team member was friendly, professional, and took the time to listen and reassure you. It's great to know they helped put you at ease and kept you informed from the start.
Thanks
Grace
Quick repair time .friendly service
Quick repair time .friendly service
10 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Tina
Thank you for your review. We're pleased to hear the repair was completed quickly and that you received a friendly service.
Thanks
Grace
The boys done well clearing my gutters
The boys done well clearing my gutters
17 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Jeffrey
Thank you for your review. We're glad to hear that you're happy with the work carried out to clear your gutters.
Thanks
Grace
My enquiry was handled very promptly…
My enquiry was handled very promptly and informative and politely.
17 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Duane
Thank you for your review. We're delighted to hear your enquiry was handled promptly, politely, and with clear information throughout.
Thanks
Grace
Always happy with everything
Always happy with everything
6 de agosto de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Sarah
Thank you for your review. We're pleased to hear that everything met your expectations and that you had a positive experience with our service.
Thanks
Grace
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