Vivienne Westwood Avaliações 

My husband purchased me a £140 Vivienne Westwood bracelet for Christmas and within 4 months it started to discolour. I sent photo's and asked for a refund and was told the following:
'We are committed to ensuring customer satisfaction and offer a guarantee against defects in workmanship. However, this does not apply for all faults or damages caused by wear and tear of the Jewellery.

Regrettably, the issue (tarnishing) with your bracelet is the result the result of normal wear and tear over time, rather than a manufacturing fault.
We would like to take this opportunity to kindly remind you that the bracelet is considered costume jewellery. As such, it requires extra care and may not wear in the same way as sterling silver. The piece is made from brass, so we recommend keeping it dry and avoiding exposure to water including moisture (sweat included), perfumes, and other chemicals to preserve its appearance. The item should be gently wiped with a clean cloth after each use to remove any residue before storing.
We understand that this is not the outcome you were hoping for, and we sincerely apologise for any disappointment this may cause. Regrettably, we are unable to offer further assistance on this occasion' Therefore VW brass costume jewellery is not suitable to be worn on skin that sweats, which is all skin, I do not recommend purchasing.

Envoi rapide, satisfaite de la nouvelle fragrance “Boudoir” proche de la senteur originelle. Mais quelle est cette horreur de packaging dans lequel le parfum est livré ??? Est-ce l’idée et le reflet de ce qui est désormais Vivienne Westwood ??? J’en avais un tout souvenir ! Bref une énorme déception, sans un petit mot du service clientèle en remerciement de l’achat ni un emballage au logo de la marque. J’aurais acheté dans une enseigne de parfumerie j’aurais eu plus de plaisir à ouvrir mon colis ! Copie à revoir !!! Car l’essentiel n’est ce pas la satisfaction de la clientèle ??? Ici Ce n’est pas le cas ! Miss Westwood a révolutionné son époque, désormais son héritage pourrait au moins lui rendre hommage en respectant et préservant son immense patrimoine . Ce sont les petits détails qui font une grande expérience

La qualité des bijoux et le service client sont désastreux. Ce n'est même pas que la qualité est si mauvaise que les boucles se sont abimées "rapidement", le fermoir de l'une des boucles d'oreilles m'a carrément été livré complètement tordu. On me refuse tout retour ou compensation sous prétexte que ce n'est pas un défaut de fabrication selon eux. Fuyez, à ce prix-là c'est complètement hallucinant !

If yall want some overpriced crap that falls apart in less than a year then this is perfect for you! Bought my fiancé a THREE HUNDRED DOLLAR necklace and the gems are falling out. Now I could sit here and tell you all the things I could’ve done with 300 dollars with or I could tell you that I wasted my money on some junk a** jewelry, please save you, your pockets, your close ones, and anyone else you know who might like something from here the annoyance of wasting your money on some bs<3

Spent a lot of money on matching pearl necklaces and bracelet,both of the I bought for my wife’s Xmas present.Both are falling apart and (gold) fading and pearls are falling off.I would strongly advise not to buy anything from this fraudulent company.

Der Schmuck den ich Bestellt bzw. geschenkt bekommen habe ist nach ein paar mal tragen gerostet. Und die „Perle“ in meine Kette hat ihre Perlmutt farbe verloren. Es ist eine Plastikperle!!! Die Kette hat 130€ gekostet, abgesehen davon ist sie sehr viel kleiner als angeworben. Das Armband welches 120€ gekostet hat ist nach par mal Wasserberührung ebenfalls gerostet. Für diese Preise und so eine bekannte Marke inakzeptabel!!

Bought necklace for my daughters 18th birthday for £120. It arrived in pouch in box chain all tangled looks very cheap. Nicer jewellery off Abbot Lyon arrived half the price and much nicer presentation and quality.

I bought my wife a peal necklace and matching bracelet for Xmas.The bracelet broke within 2 weeks and the gold necklace is turning silver.It so bad considering how much I spent on these items,I would never recommend Vivienne Westwood to any one stay well clear.

Nous avons offert les boucles d'oreille "Mini Bas Relief Earrings " sur le site Internet. Après avoir déboursé une somme folle pour l'envoi, nous l'avons reçu dans un emballage très peu protecteur. Après six mois d'utilisation, une tige bouge, rendant impossible l'utilisation de la boucle d'oreilles. Nous avons contacté WestWood qui refuse toute réparation, indiquant que les boucles d'oreilles doivent être mises dans des conditions strictes (ne pas dormir avec, par exemple). Comment voulez-vous dormir avec ces boucles dont la tige est immense? Nous avons tenté une réparation près de chez nous. Problème : ils ne réparent pas le laiton. Ah oui! c'est du laiton. 120 euros pour du laiton. A fuir !

I ordered a Mare necklace and chain , didn't take it out of the box.
I few weeks later went to wrap it up for my daughters 30 th and I cried as the chain was blue and discoloured and the whole necklace was in a shocking condition.
Customer services where not very helpful they said I must have got sweat on it or perfume .
They would not exchange it or refund so I'm stuck with £192 necklace that's worthless! So sad and angry never worth the money .

Webshoppen sender en vare, som ikke ligner det på billede. Jeg forsøger at sende retur, men de påråber sig, at de har skrevet i betingelser, at øreringe ikke kan returneres.

Jeg sender uåbnet retur og de modtager den, men vil ikke sende pengene retur. og de vel endda have penge for at sende den tilbage.

SÅ pas på med at handle her, da de ikke lever op til forbrugerlov mv. og ikke yder nogen kundeservice. Den eneste webshop som ikke tager uåbnet øreringe retur. Håbløst.

Très grande déception concernant la boutique Vivienne Westwood du McArthurGlen Paris-Giverny.

Un article acheté comme cadeau s’est avéré trop grand. Nous nous sommes présentés en boutique dans le délai d’échange affiché (30 jours). L’échange a été refusé par la responsable au motif que l’article « sentirait la lessive », sous-entendant qu’il aurait été lavé, ce qui est totalement faux. L’article n’a jamais été porté ni lavé, seulement essayé quelques secondes.

Aucune preuve n’a été apportée, uniquement une supposition, malgré notre bonne foi. Pire encore, le ticket de caisse original a été conservé sans échange ni remboursement.

Depuis, malgré de multiples démarches (appels, mails, service client, et même un signalement officiel), le magasin ne donne aucune nouvelle, laissant penser à une volonté de faire traîner jusqu’à l’expiration du délai.

Un comportement anti-commercial, un manque total de professionnalisme et de respect du client, indigne de l’image d’une marque de ce standing.

Je déconseille fortement cette boutique.

Really poor customer service, earring broke after wearing twice, completely dismissed this as a manufacturing issue and that someone had clearly forcefully bent it.. no compassion, no care for customers. Avoid this brand !

Purchased a Mini Bas Relief Pearl Choker as part of a 18th birthday gift set for my daughter. The necklace arrived faulty and unsafe — the clasp could not be opened or closed and a sharp metal wire was protruding, causing a minor cut. The item was never worn.
For a brand positioned as luxury, this shows serious quality-control failure. The issue was handled via refund only, forcing me to return the item, reorder separately and pay additional shipping, losing both time and money despite the fault being entirely theirs.
Beautiful design, but premium price without premium quality or service. This experience completely undermined my trust in the brand, and I'll likely NOT buy from Vivienne Westwood again.

Shocking experience with Vivienne Westwood, told it was possible to get a refund when making a purchase but then rejected when trying to make it!

Would not recommend the jewellery at all. Just purchased an engraved ring that is not at all as it looks on the website, the photo leads you to believe that the engraving is black, it is barely visable and might as well be a plain ring. Over priced and poor quality. Never again

I have been gifted 2 necklaces and 2 sets of earrings for my birthday, the value of these items over £700 and all have broken, the earrings are missing stones, the backs have snapped off, Vivienne Westwood is poorly made and the customer service is awful— made a purchase of my own and wasn’t even given a box nor a dust bag in the store, and instead of a new piece of jewellery from
A box—a display and test piece worn by others. So so so disappointing!

Absolutely appalling experience - purchased a card holder for over £110 which was originally priced at £180 back in June and in just three months, the leather material had worn so badly.
I took it into one of their stores in London where I waited 45 minutes to actually get into the store to then initially be told there’s nothing they could do until I pushed back slightly and a manager came out to assist. They took photos of the card holder and then sent it to the manufacturer to review if it’s an faulty product where the manufacturer then deemed it not a fault on their end even though I had taken care of the product and it hadn’t even lasted three months.
The only thing they could offer me was a discount on my next purchase and nothing else.
When I then contacted customer service, to explain I wasn’t happy that this well known brand was willing to accept customers to pay for poor quality products, management did not even take the time to respond to me directly and said the decision was final in that they could not do anything.
I am so disappointed in this brand whose values supposedly are ‘buy less, choose well, make it last’ and yet they don’t seem to live up to nor demonstrate these ‘values’.
I have bought products from much cheaper retailers than this brand that have lasted way longer which is shocking. The fact that a ‘designer’ brand makes such poor quality products and evidently values money over customer satisfaction is absolutely wrong.
Performative brand at its finest. Don’t waste your money. There are so many other brands out there that offer more original and better quality products at a fraction of the price and also better customer service delivery.

J’étais une très fidèle cliente Vivienne Westwood. Parmi mes nombreux achats, un de mes pantalons préférés a complètement décoloré après un seul lavage à 30 degrés, mode délicat, lavé à l’envers. Je contacte le service client qui me réclame des photos du pantalon sous tous les angles pour finalement « estimer » que je suis responsable de cette décoloration. Cette marque n’a aucun respect de ses clients, même les plus fidèles.

the WORSE JOULLERY THAN YOU CAN BUT, WILL LAST 2 WEEKS
item buy from them will only last 2 to 3 weeks, is rubbish, and company the same, when you contact them about the guaranty they said is your fault