Vivienne Westwood Avaliações 

ho acquistato una collana sul sito Vivenne Westwood EU. poco dopo, non conoscendo il marchio, ho avuto il pallino di andare a controllare delle recensioni. Sono rimasto allibito dalla quantità di recensioni negative con esperienze disastrose, ma analizzando i profili di chi le ha messe, qualcosa non tornava! dopo tutto informandosi sull’azienda proprio grazie alle vendite online ha avuto una crescita esponenziale nel periodo covid, inoltre si parla di un marchio importante…prmai avevo effettuato l’ordine e il giorno seguente mi compariva già in spedizione (altri hanno parlato di merce mai spedita, account eliminati e ordini non rimborsati, posso tranquillamente affermare che sono tutte baggianate, il sito registra perfettamente l’account e lo stato dell’ordine resta sempre visibile (cosi come si trovano le FAQ sul diritto di recesso e richiesta di rimborso. Con il dubbio installato nel cervello ormai mi affido, e resto a monitorare…dopo appena due giorni mi mandano il codice di tracking con DHL (il codice inoltre, evento raro, risulta già tracciabile un istante dopo che ho ricevuto la mail). nel giro di un altro giorno, la consegna risulta partire da Torino verso la destinazione, il giorno seguente mi dicono che verrà consegnata il 15, la consegna peró slitta al 18 a causa di DHl (capita, con loro sempre ma capita) oggi arriva il pacco perfettamente integro, non il top del packaging, ma sprizza qualità da ogni parte, collana perfetta, robusta, preziosa, di qualità altissima!

insomma ho avuto modo di constatare che l’azienda ha subito un ingiustificato Review bombing senza alcuna prova, ed é imbarazzante vedere che sono anni che Trust Pilot non verifica e permette uno scempio simile. inoltre non é neanche la prima volta che su questo sito (in teoria icona della valutazione delle aziende) trovi recensioni super positive per prodotti e aziende a dir poco imbarazzanti di quanto siano pessime, e recensioni pessime per aziende incredibilmente valide!

diffidate totalmente dalle recensioni su vivienne westwood su questo sito! comprate con tutta tranquillità perché é un azienda serissima e super sicura!!

Une étoile c est même trop , dommage que l'on ne puisse pas mettre un zéro.
Quelle déception ! 2 articles commandés et au bout d'1 mois sans nous prévenir nos commandes ont ete annulées.
Le service client est impossible à joindre , les mails sans réponse. Franchement je n ai jamais vu ça. Pour le prix ça serai bien de mettre un service min .

Terrible customer service they never get back to you via email/phone nothing. AVOID AT ALL COSTS.

I would never buy directly from them ever again. I’m owed a refund and they have not responded to a single message in coming up to a month.

If I could give zero I would. Ordered a necklace ,I clearly stated my correct address including apartment number but they decided to not include the apartment number so when it was supposedly delivered it wasn’t even delivered to me. It said they gave it to a neighbour although it clearly states on their site they need a signature and I did not accept for it to be given to a neighbour. I’ve emailed them around 5 times and talked to the delivery company, Vivienne Westwood have simply decided to not respond. Appalling customer service. Lost my money and haven’t gotten my item.

Please can I get a reply from your customer service. Have returned some earrings 2 months ago. No refund. No answer to 4 emails and several answering machine messages. Terrible customer service!

Appalling customer service! If I could give them NO stars I would do!
My daughter had a pearl choker bought by my elderly grandma for Christmas last year, the orb lost several diamonds so arranged a return. Returned the £150 choker and they have received, within 2 days, I had to pay £10 to return it and 6 weeks down the line we are now without the choker and still NO refund. They have messed me around no end with promises of refunds in 10days, what an absolute joke! Even wanted full card details that speaks volumes at what sort of company this is! I've sent dozens of emails and the last on Sunday and they cannot be bothered to respond! If I hadn't chased this they would not have even contacted me for "updated" info apparently needed. For the alleged refund!!

Vivienne Westwood would be turning in her grave!!

Well you have messed with the wrong person, as I will be contacting trading standards and I will get my grandmas money back. Absolute scum of the earth! Clearly fraudulent and I will not let this lie! Disgusting!!!

Dommage qu'il ne soit pas possible de noter O étoile! Achat d'un collier hors de prix aux vues de la piètre qualité du produit reçu. A peine porté 2 ou 3 fois que la perle principale s'est désolidarisée du reste du collier. Impossible de contacter le service client (ne répond pas au téléphone, ni aux mails). Résultat : déception, colère et agacement! Potentiels futurs pigeons, passez vite votre chemin!

Really bad customer service no reply or response from mails don't answer phones I'm sure if the creator was alive things would not be running so badly.

I will NEVER be ordering from here again!!! I ordered 2 items weeks ago, I later found out one of the items had been cancelled so was expecting a refund for the item, 3 weeks later I’ve received nothing!! I’ve sent multiple emails, called them and tried to find out what’s going on and they just don’t get back to you.. worst customer service team ever!! They take your money, cancel your order then never refund you

Ordered some earrings and a bracelet, the order confirmation arrived, money taken, 30 mins later had an email cancelling my order, 2 weeks later no refund. I'd tried numerous times to contact customer (non) service via email and phone with no success. In the end I contacted my bank and had the transaction reversed. The sad thing is the items VW said were out of stock are still for sale on the web site, so other people will be caught out by this too. Absolutely dreadful - avoid at all costs!

I ordered two necklace from them and when I had to confirm the payment it has said error. And when I checked my bank balance. They debit me. But I haven’t received confirmation email. And when I call the customer service they don’t respond. And they don’t reply to my emails. I’m very disappointed of my first order.

Terrible experience I will not order from their website ever again!
The same thing has now happened twice, this Christmas and last Christmas. I ordered a necklace, it allowed the order to go through and 5 mins later I received an email to say the item is out of stock and they’ll process a refund. 15 days later I have still not received a refund. Absolutely ridiculous when they should never have allowed the order to go through in the first place.

10 days since I placed my order. No update from them. I wrote twice to the customer service and called. No answer.. and apparently I’m not the only one this happened to. Very disappointed

Ich hab mir eine Silber Kette gekauft.sie war nicht günstig. Nach 2 Monaten sieht die Kette wie schon 100 Jahre getragen aus. Ich den Support kontaktiert. Die Reaktion sinngemäß: ich soll meine Sachen pfleglich behandeln. Ich bin fassungslos!

Ordine effettuato il 25/11/2023. Nessuna mail di conferma ricevuta. Nessuna risposta dal servizio clienti al quale ho scritto già due volte via mail. Lette ora le recensioni super-negative, procedo immediatamente a chiedere i soldi indietro tramite PayPal. Assurdo che questo sito sia ancora attivo essendo a tutti gli effetti una truffa totale.

Although it says that your order will arrive after about 2 weeks and you cannot reach customer service by calling or emailing, my bracelet finally arrived after 1.5 months. But after wearing it for a month, it is already discolouring. I immediately sent several emails to return the bracelet and get a refund, but after 3 weeks I still had no response. Don't buy anything here!

Brought ear rings from vivienne W. range. They lasted 4 months. I have been trying to make contact but no one has got back to me.

Deux mois que je demande le remboursement à Vivienne Westwood du collier que je n'ai jamais reçu. Aucune réponse après de multiples messages à l'adresse communiquée : online.cs.fr (arobase) viviennewestwood (point) com.
J'ai dû créer un incident sur la plateforme de paiement Paypal, après quoi j'ai (enfin) pu avoir des réponses... Jusqu'à la promesse de remboursement.
C'est là que l'arnaque a été bouclée. Comme je ne voyais pas venir le remboursement après deux mois de démarches, Vivienne Westwood m'a demandé de clore le ticket Paypal. Ce que j'ai fait ingénument... Depuis, plus de nouvelle. Du vol !

Pendant showed sins of wearing silver plate after only a few months.
Their customer service failed to respond to my message
Avoid purchases, wasted circa £200.00