Vivienne Westwood Avaliações 

Ordered a watch for delivery in 3-5 days. 8 days in I e mail them and get a computer generated response saying an agent would get back to me. No agent responded so 11 days in I e mail again, same response.
Today I phoned them I was given various responses from the agent who clearly had no knowledge of their systems or what customer service is about. I ask to speak to the manager, she isn't available and 20 minutes later I got more reasons. I was then offered a 20% discount if I reordered the watch, apparently their dispatch had cancelled the order my money had been refunded this morning after my first call. I asked if it would be delivered tomorrow and got the standard response of we aim to deliver in 3-5 day under normal circumstances and they would give a 12 month guarantee, I agreed I would re-order if they guaranteed delivery tomorrow. It was a gift for an 18th birthday that had been and gone. I've now ordered it with a well known jeweller with delivery tomorrow at no extra cost and a 2 year warranty. They wouldn't confirm anything in writing.

My god I wish I had read the reviews before handing over my money here!!! I love Vivienne Westwood but I'll only be buying vintage from now on, what a disgrace to her legacy their online service is. Order never sent, no updates, impossible to talk to anyone and zero response after weeks of trying!

Many of the people on here have suffered, from what I myself have now encountered as absolutely atrocious "customer service" (and I use that term loosely in this instance!) provided by Vivienne Westwood online.

I purchased 2 items a granny frame purse and orb necklace for my partner for Christmas.
Everything up until the point of opening the gifts was fine, the purchasing, the delivery even the goods themselves are good quality. Unfortunately there was a strap missing for the granny frame purse, - as these are meant to be high end goods I was very disappointed in this - but thought it would be rectified quickly (little did I know this would not be the case).

I contacted customer service on the day and received an automatic response back claiming that an agent would be in contact within 24hrs. It was the festive period so when I didn't hear within 24hrs I gave it a bit of flex as obviously things are a little slower around this time, but 5 days later and I still hadn't heard anything. I then contacted them again both, via email and phone this time, but this just rang out and went to an automatic recording stating "none of the customer service agents were currently available".

It is now 17 days later and I haven't heard a peep. I won't let this lie though, as when you purchase high end goods you expect the customer service after to match considering you are paying for premium goods.

To anyone reading these reviews DO NOT USE the online version of this company (I can't speak for the physical shops, which I would hope provide a much better service) if you want to have any semblance of decent customer service after you have purchased goods.

Wrong ring size sent. Can't return in store. If you buy something in store it's exchange only, even with a receipt ! Have called and sent numerous emails, no response. I agree with previous reviews, this company does not deserve your custom.
I won't be buying from VW again.

A few friends of my daughter had a whip round and bought her a ring for her 18th. It didn't fit and it took 4 months to get it exchanged due to complete lack of customer service. You cannot even exchange in store. The new one arrived in July. It cost £85 and was a gold ring (but over a silver base). She's barely worn it but it had tarnished very badly within 3 months and is unwearable. Wrote loads of emails and no response. Finally got through to them on the phone only to be told the silver has oxidised and basically told me to go away. Might as well have bought a knock off from Shein for a couple of quid!

This company has probably the worst customer service i have ever seen. It is impossible to get in contact with them. I have been waiting for a return label for nearly two months. Got Paypal involved and still waiting for my refund. Do not use viviennewestwood.com! They don't deserve customers.

Ware am 9.12.23 bestellt (mit Expresszuschlag!), bis heute nicht erhalten, es heißt immer noch "order in progress". Auf Anfragen kommt keine Antwort. Mit PayPal bezahlt, hoffentlich können wir das über den PayPal Käuferschutz regeln.

1. Aktualisierung: auf unsere wiederholte dringliche Reklamation bei Vivienne Westwood hin hat man uns eine DHL-Sendungsnummer mitgeteilt, aus der ersichtlich war, dass man für das Paket am 22.12.23 einen Zustellversuch unternommen hätte. Davon wurden weder wir (z.B. per Mail oder Karte im Briefkasten) noch Vivienne Westwood informiert. Wir haben vor einer Woche mit der DHL-Sendungsverfolgungsnummer eine neue Zustellung angefordert, die auch bestätigt wurde. Angekommen ist das Paket nicht. Von Seiten Vivienne Westwood hieß es vor weit über einer Woche, man würde nach dem Paket forschen, seitdem haben wir nichts mehr gehört, eine weitere Anfrage blieb unbeantwortet.
Fazit: Geld weg, Ware nie angekommen, Kundenservice unserer Erfahrung nach bei Vivienne Westwood und DHL bisher gleichermaßen unterirdisch.

2. Aktualisierung: DHL Express hat das Paket nicht gefunden, aber immerhin die Information, dass es offenbar an den Absender zurückgeschickt wurde. Allerdings nicht mit Express, sondern als normales Paket, und eine Trackingnummer kann man mir auch nicht sagen. Auch nicht, wann es zurückgeschickt wurde und ob es schon angekommen ist.

3. Letztes Update: Bei Vivienne Westwood hat man nun, über einen Monat nach dem geplanten Lieferdatum, auch herausgefunden, dass das Paket offenbar auf dem Rückweg ist und hat sofort die Rückerstattung des Kaufbetrags über PayPal in die Wege geleitet (immerhin!). Es bleibt leider bei der Überschrift "Ware nicht erhalten". Das nächste Mal bestellen wir so etwas auf Farfetch, da hat bisher immer alles funktioniert und die Ware wird im allgemeinen mit UPS versandt.

Returned my package over a month ago still no refund and have emailed and called 15 times each and nobody will contact me. The necklace I ordered also came knotted and looks like a 13 year old made it

Would give ZERO stars if I could. No response to several emails and phone messages chasing order that has not arrived.
Love the brand, but I will never buy from this on-line store again.

If there was a zero star I would have picked that option
I have emailed customer services 3 times and made an official complaint but still have not had a reply
I bought the necklace which has broken and I want a repair. I do not live locally to any stores so this was my only option.
Zero response. I would not order from them again, extremely poor after sales service

I only gave one star as I was unable to give zero!! I contacted them after the earrings my daughter had for ONE YEAR and had worn only a handful of times, just fell apart one day. Firstly, and for many emails over almost two months, they just kept trying to fob me off with “the guarantee is only for a year” - considering none of their jewellery is what I would call affordable, falling apart after a year is not acceptable. I finally managed to be passed on to the operations manager whose attitude was equally as dismissive (and quite frankly, rude) he wasn’t interested, and ended up just ignoring my emails. Then, I managed to find the email address of the CEO - who totally ignored my emails too!!! This company has no idea whatsoever about customer service and obviously couldn’t care less about their satisfaction, as long as they are taking their money. Vivienne would be disgusted to have her name associated with staff who claim to be representing her talent.

Does this company/website exist? No answer, not possible to order but the amount is reserved on the credit card. Don't buy anything from this "company"

The ring arrived in Ukraine in about 6 days. DHL handled the transportation. Good service, excellent quality👍

Vivienne Westwood informed us by mail that Theydo Will send us a refund. Three wikkes ago we informed them our bank account nummer. We stil didn’t receive the refund. And now They don’t respond our e-mails. Hoe long do we have to wait.

Despite what they said before you order, NO return information and forms are provided with the order. No operators on the helpline, and calls never returned. Emails not responded to.
Enlisted the help of a consumer watchdog with no success with getting help with a refund due to sizing issue.
Even resorted to reaching out via their social media (which is very active), but I've been ignored like many other customers experiencing the same situation.
AVOID VIVIENNE WESTWOOD LIKE THE PLAGUE. There is something very insidious happening with so many consumer rights violations. They ought to be investigated.

NO stars! My son bought me a bracelet for my birthday/Christmas present, when I opened it there was a knot in the chain and it's too tight. There was supposed to be a Returns Form and label in the package but there was neither. I have sent numerous emails and phoned so many numbers, either no reply or I leave msgs and do not get a reply. I am now left with a bracelet that I can't wear and can't return. Horrendous service and totally unacceptable from such a well known company.

ich bin total begeistert, wie toll unser geschäft abgelaufen ist !! ich hab die tasche am sonntag, 17.12.23 bestellt (im italy shop) und hab sie grad vorhin erhalten (20.12.23). die tasche ist wunderschön und ich bin überglücklich. danke an das team, das so schnell gearbeitet hat !! :) :) :)

I ordered a top and had notification that it had been delivered. Was told it was handed to me. This was impossible as I was at work. No photo proof from dpd delivery company. I have emailed over 25 times and I have called over 20 times. Nobody picks up. Just goes to answer phone. It was an expensive top. Shocking customer services.

En attente de nouvelles depuis le 7/13 . Ni expédition ni remboursement aucune réponse aux mails....j ai fait une réclamation PayPal pour annuler mon achat, l article semblant être épuisé

Première commande, livrée par DHL, jamais reçue, plusieurs mails envoyés au service client Vivienne Westwood, aucune réponse, pas de service clients pour cette marque, à éviter pour ne pas être déçu.