We had an engineer come out to fit a new heating element on Friday 11th September, looked like a great job and took some hours to do. It worked well until Sunday morning and stopped working again. A d... Ver mais
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Veja o que dizem as avaliações
Excellent boiler and a great company to deal with I’m a heating engineer and have recently fitted a few Vokèra Pinnacles I was genuinely impressed. The flue system is well thought out, the combin... Ver mais
A empresa respondeu
John has been doing my Annual Boiler Service for many years. When I contact Vokera to book a visit, I always request for him to do it. He always rings to specify how near he is to calling. He is very... Ver mais
A empresa respondeu
John Baldwin the engineer was punctual, polite, 100% professional and worked well on my boiler. I have complete trust in him that he is well trained in taking care of boilers.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
For over 40 years, Vokèra has been a trusted name in home heating across the UK and Ireland, delivering reliable, energy‑efficient solutions for both domestic and light commercial applications. As part of RIELLO, a leader in high energy‑efficiency heating and climate solutions, Vokèra combines proven engineering with a deep understanding of the specific needs of UK and Irish customers. This heritage ensures products that are designed not only for performance, but also for long-term reliability and ease of use. Our commitment to quality is reflected in a comprehensive portfolio that supports installers, homeowners, and commercial partners alike. From traditional systems to low-carbon technologies, Vokèra continues to evolve in line with changing energy demands and environmental priorities. Our product range includes: • High-efficiency residential gas boilers designed for dependable everyday performance • Commercial heating solutions tailored for larger-scale applications • Air source heat pumps supporting the transition to low-carbon heating • Gas-fired instantaneous water heaters delivering hot water on demand At Vokèra, customer satisfaction is at the heart of everything we do, supported by dedicated technical expertise and ongoing product innovation.
Informações de contato
2 Falcon Gate, Shire Park, AL7 1TW, Welwyn Garden City, Reino Unido
- 0344 391 0999
- custrelations@riello.com
- vokera.co.uk
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 5% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Annual Service
Excellent Annual Service visit. On time and efficient work. Engineer Lee.B helpful and provided advice on best boiler settings etc between service intervals.
9 de junho de 2026
Avaliação não solicitada
Resposta da Vokera
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Good service was fast and solved the…
Good service was fast and solved the problem
7 de março de 2026
Resposta da Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Brilliant engineer
Brilliant engineer, friendly and was very efficient and very tidy, explained what he had done. Very nice fella.
4 de junho de 2026
Avaliação não solicitada
Resposta da Vokera
Dear Mrs Gough, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Andrew is nice guy and gentlemen,few…
Andrew is nice guy and gentlemen,few years he's doing our boiler service excellent job done.
3 de junho de 2026
Avaliação não solicitada
Resposta da Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Excellent service
Excellent service . Kept me up to date with expected arrival time . Superb service, very professional . Craig clearly knows his job and was very thorough throughout
20 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Dear Chris, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Best heating engineer in the north.
John is the best heating engineer I’ve ever had. He’s been servicing the gas boiler for over ten years. He is always on time. A brilliant engineer and amazing at his job. He’s very professional and simply a lovely person.
2 de junho de 2026
Avaliação não solicitada
Resposta da Vokera
Dear Joanne, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
John Baldwin - excellent engineer!
The engineer, John Baldwin was extremely polite and very respectful of my property. He called ahead of arrival and was on time. He made time to answer my questions and was extremely understanding. Nothing was too much trouble, one of the nicest and most pleasant chaps I have encountered in a long time. Great job - thank you John Baldwin.
2 de junho de 2026
Avaliação não solicitada
Resposta da Vokera
Dear Tracey, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Steve LANGSTAFF
Your engineer, STEVE LANGSTAFF kept us informed as to when he would arrive. As ever, Steve was thorough, totally professional, friendly and informative. He works quickly, efficiently and leaves the area clean and tidy. His customer skills are excellent. Steve is a real credit to your company.
29 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Dear Bob, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
I have had a great experience from…
I have had a great experience from start to fix! Logged my issue on a Saturday of a Bank Holiday. Had a reply first thing on the Tuesday and an engineer arrived at 8.30 on the Thursday. Very fast and very easy to book the fault in. John Alford was the guy that came to fix the boiler. He was friendly, professional and explained the issue and why it had occurred. All back up and running correctly by 9.30am.
28 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Dear Lyndsey, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Andrew the engineer carried out my…
Andrew the engineer carried out my annual service very efficiently and arrived on time agreed.
19 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Annual boiler service by Andrew
Annual boiler service by Andrew, who is always friendly, reliable and keeps me informed of arrival times. He is very knowledgeable and offers great advice. I know I can rely on this service for my vokera boiler.
22 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Excellent and efficient service
Excellent and efficient service from phone call reporting the problem with my boiler, to the engineer Andrew who came to repair the boiler. Andrew was friendly and chatty and fixed the boiler in no time excellent service. This was all done in 2 hours from reporting the issue to the customer service advisor who was excellent however I didn't get his name to Andrew repairing it. Could not have asked for better service 👍
22 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Thank you John Baldwin for all your…
Thank you John Baldwin for all your help!
I recently had a bit of a problem with the boiler and I needed to go through the Vokera Customer Service Team. The Customer Service team were helpful, detailed and friendly...thank you!
John Baldwin the engineer was sent out, and problem resolved straight away. He explained what he was doing and why, showing me the readings and adjustments that he made. Great guy, very friendly and helpful! I highly recommend the service. Many thanks to John
20 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Dear Janet
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Regular Boiler man is always on time
Regular Boiler man is always on time, very friendly person, We have been with Vokera for about 8 years. Had many parts replaced. He always carry extra parts never a problem.
20 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Dear Mr Sahota, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Colin the service engineer attended
Colin the service engineer attended. Very helpful and no nonsense. Service of my boiler completed with no issues.
19 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Dear Ken, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Always Amazing service by Margaret at…
Always Amazing service by Margaret at Vokera ! So rare at large companies now
We fit about 100 units a year and they've out performed the more expensive brands with being better made I suppose
Easily best value for money boilers about
12 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Hi Adrian, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
First Class Assistance!
We recently had a bit of a problem with our boiler and I called the Vokera Customer Service Team. I spoke with Lynden Mackintosh and I cannot stress how helpful, patient and clear he was in helping me. First class customer care from a lovely person - problem resolved! I highly recommend the service. Many thanks, Lynden!
13 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Dear Roy, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
5 star service from Margaret always…
5 star service from Margaret always helps us out even when it’s not her department always a pleasure dealing with this amazing lady 😉
13 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Hi Ryan, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
The warranty repair was very good and…
The warranty repair was very good and luckily wasn’t waiting all day. Lovely young man, Joshua, helped me over the phone and was patient. All around good service 👍
5 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Dear James, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Good customer service
Customer service, very helpful. Teddy then got my order pulled along to be delivered next day when customer was desperate
11 de maio de 2026
Avaliação não solicitada
Resposta da Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
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