Great experience from start to finish. Welcoming atmosphere in the showroom. Marc the motability specialist was very knowledgeable and patient and helped me get the perfect car! I am very happy... Ver mais
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Veja o que dizem as avaliações
Paid over £22000, Had to go back to volvo three times in three months with various problems (not mechanical) found wheel trim buttons torn off, bonnet misaligned, large scratch across the nearside of... Ver mais
A empresa respondeu
On Wednesday we took delivery of anEX40, which we are delighted with. We were helped on our car buying journey by Elena. She was professional throughout her time with us, in spite of the fact that w... Ver mais
A empresa respondeu
Excellent service from start to finish, they also picked me up from my local hire car drop off. Elena was very helpful, knowledgeable and friendly. Thank you
A empresa respondeu
Detalhes da empresa
Sobre Volvo Cars Poole
Escrito pela empresa
WELCOME TO VOLVO CARS POOLE
We look forward to welcoming you to our luxury premises. Volvo Cars Poole is located on Ringwood Road, Poole. The showroom and workshop deliver a fresh, modern, Swedish-inspired environment. We stock the full range of new Volvo models along with an extensive selection of Approved Used Volvo Selekt cars.
We have dedicated Motability & Business specialist available to assist. If required courtesy cars are available whilst your car is being serviced by our Volvo trained technicians. BUTTON NAME BUTTON NAME
Informações de contato
582 - 602 Ringwood Road, BH12 4LY, Poole, Reino Unido
- 01202 065555
- marketing@volvocarspoole.co.uk
- volvocarspoole.co.uk
4,6
Excelente
163 avaliações
Sem histórico recente de pedidos de avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very attentive pre-sales service.
Very attentive pre-sales service.
I contacted this dealership about a new car listed on their website in the spec I wanted. Unfortunately it had sold but I was told there was a used model available - after some persuasive and typically attentive contact from the salesperson I bought it.
I drove well over 2 hours to collect the car. Handover was very rushed, my phone wasn’t able to be connected by the salesperson and I was told rather blithely it would sort itself in a couple of hours. I had to leave with no maps to get home.
My first night drive revealed the interior lights were absent. I contacted the rep who said switch them on. I wrote back and said I had reset the system and they were switched on and I got a reply to reset the system.
I visited my local dealer in Reading who were positively outstanding. Each person I came into contact with was so helpful. Jim Davies and Olivia Spooner were instrumental in getting my car booked in quickly.
The car sold to me was last updated in 2024. An OTA update with bug fixes that was seemingly available in April 2025 was never installed to my car prior to selling it me. And their pre sales check didn’t show that the interior ambient lighting was totally absent which belies there was ever a check at all.
Update: John Beales, general manager, has been in touch and has been very proactive in investigating and resolving the lighting fault and I am happy with his current suggestions. I will update further in due course as discussions progress.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Good morning,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you experienced at Volvo Cars Poole.
I understand that our General Sales Manager has already been in touch with you to discuss the issues with your vehicle in more detail and to see how we can assist. We are pleased to hear that you are happy with the plan now in place.
In the meantime, if there is anything else we can do to support you, please do not hesitate to get in touch.
Kind regards,
Emma – Volvo Cars Poole
Very professional staff and well versed…
Very professional staff and well versed in Volvo range.
We were afforded every help possible by James Briangan
18 de agosto de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello James,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had an excellent experience with Volvo Cars Poole and that our team were able to help you find the perfect Volvo.
I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Volvo Cars Poole
Excellent sales experience from a trusted dealer
As ever very welcoming and helpful in dealing with my requirements. Sales person was 100% attentive and got everything done on time. I traded in a 6 year old Volvo for a new one which happened to be available at short notice.
14 de julho de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello R Fletcher,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had an excellent experience with Volvo Cars Poole and that our team were able to help you find the perfect Volvo.
It's great to know that we were attentive throughout the process and that the part exchange was completed in a timely manner.
I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
New Selekt Volvo Disaster
Our Selekt Volvo XC40 had a serious engine failure just *days* after we collected it from V Poole and on its first full run. It has been maddeningly difficult to get the sort of active helpful response we would have hoped for, from Volvo Poole and one other Volvo service place where the car is still becalmed!
14 de julho de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Dear Mr Crawford,
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and understand how frustrating this situation must have been for you.
We would like to assure you that all our Volvo Selekt vehicles go through a comprehensive series of safety and quality checks prior to handover. We regret that, despite these measures, your vehicle developed a fault so soon after collection. We apologise for the inconvenience and concern this has caused.
I understand that when the incident occurred you were able to drive to another dealership closer to your location and had access to a courtesy car for 2 days whilst they investigated the issue. Once Volvo Cars Poole were made aware that the loan car term had finished, we arranged for one of our drivers to deliver a courtesy car to your wife’s location, ensuring transport was available while repairs are being carried out at the other dealership.
We genuinely regret the inconvenience this has caused and are committed to supporting you through the rest of this process. If there is anything further we can do to assist, please do not hesitate to get in touch.
Kind regards,
Emma – Volvo Cars Poole
Volvo in Poole not trustworthy
I went to Volvo in Poole because of a safety recall, and I took the opportunity to have the MOT done by them. The car failed the MOT because there was a problem with the ball joint on the front right side. When the car was delivered to me, after a wheel alignment that they said they did, the steering was pulling to the right. I contacted them and took the car back to them for a new alignment. When the car was delivered to me, the steering was this time pulling to the left and a DSTC fault was showing on the dashboard and the right tyre started to go flat, which had not happened before I took the car to Volvo that day. I went back there the same day and they told me the problem was with my tyres, I went to put new tyres on and at the garage they discovered that I had a crack in the right wheel. Now I am waiting for them to take ownership of the problem they created and fix it. I was thinking of trading my V60 for an XC40 later this year, but at the moment I don't want anything to do with Volvo, just for them to take ownership of their mistake and fix it. My level of trust and satisfaction with Volvo is zero. I did not expect this from a reputable brand like Volvo.
12 de junho de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Good morning,
Thank you for taking the time to leave us a review. We are sorry to hear you are not satisfied with your recent experience.
After investigating your review, I am aware that your vehicle initially failed its MOT due to a worn offside front track rod end. This was ordered, and you returned on the 9th of June for the repair to be carried out. Upon your return, our team also noted significant corrosion underneath and seized rear-axle components. We explained that these issues meant a fully accurate wheel alignment couldn’t be guaranteed. We also advised you that the severely worn nearside front tyre (which we did not touch or remove during our repairs) condition existed prior to our work. Likewise, no tyres were removed throughout the process.
We understand this situation has been frustrating, and regret that it has affected your confidence in our service. We would like to assure you that our Aftersales Manager is reviewing your case and will be in touch within the next few days to discuss how we can support you further.
Kind regards,
Emma – Volvo Cars Poole
I didn’t have my car serviced at Poole…
I didn’t have my car serviced at Poole I went to Cambridge garage in Bedhampton. Still very unhappy with the tyres that were on the used car I bought from Volvo Poole. I took my car for a service and was told the car was sold to me with just about legal tyres, which you are allowed to do but morally it was not the right thing to do, I expected more from Volvo.
23 de maio de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Dear Mrs Christine Turner,
Thank you for your feedback. We are sorry to hear you are unhappy with the tyres on your vehicle. Please be assured that, at the time of purchase, the tyres were thoroughly inspected by a qualified technician as part of our Volvo Selekt checks and were found to meet all safety and quality standards.
We understand that a later visit to another dealership resulted in a recommendation to change them, which may reflect different inspection criteria or natural wear since your purchase.
If you would like to discuss this further or need any assistance, please do not hesitate to get in touch.
Kind regards,
Emma – Volvo Cars Poole
Paul Birkin was brilliant dealing with…
Paul Birkin was brilliant dealing with the arrangements and handover of my Volvo. He is professional
and helpful explaining the vehicles functions in a warm and polite manner.
11 de março de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello John,
Thank you for taking the time to leave us a review. We are thrilled to hear you had a 5-star experience with us and that Paul was helpful and professional throughout the handover of your new Volvo. I will pass your kind words on to the team and please do not hesitate to contact us if you require any further assistance.
Kind regards,
Emma - Volvo Cars Poole
How a Company manages issues is the…
How a Company manages issues is the acid test. Having purchased an EX30 from Volvo, Poole we experienced problems that in all fairness should have been identified and fixed during Pre-Delivery Inspection. This said, once it became clear that our local (Bells Volvo, Bedford) were uninterested and incompetent the strong customer service ethic demonstrated by John Beales was very much appreciated. The car was collected by Volvo, Poole (with a courtesy car dropped off for the duration), checked with the roof paint issue rectified swiftly. Joh also arranged a Volvo payment to cover the inconvenience caused. Thank you John and the Volvo Poole team!
3 de março de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Malcolm,
Thank you for taking the time to leave us a fantastic 5-star review. We are delighted to hear that you had such a positive experience with us. It’s great to know that John and the team went above and beyond to resolve the issues and provide the excellent customer service you deserve. Thank you for your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Good understanding of my needs.
The salesman Sam had a good understanding of the car and gave me the guidance that I was seeking. I chose the B3 model with the Plus spec. The company kept to the time scale that I wanted. The end result is very pleasing. It arrived at the dealership on February 11th 2025. All of the extras that I required were fitted and they even gave me an additional number plate for my cycle rack.
11 de novembro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Eric,
Thank you for taking the time to leave us a review. We are so pleased to hear you had a positive experience with us and that Sam was able to help you find the perfect Volvo. It's great to know he was able to guide you throughout the process and that your vehicle was prepared for you in a timely manner. I will pass your kind feedback on to the team and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Volvo Cars Poole
Simply the best! Always ticks all the boxes!
Poole Volvo always ticks all the boxes. From the moment of walking into (as repeat customers) the showroom, we were very well looked after. John, The General Sales Manager, was very helpful and a great communicator. Bradley, the Salesman was very attentive and looked after us well. Joanna, on Reception went above and beyond, welcoming us with delicious hot chocolate and biscuits, even giving some water for our two dogs. She was very friendly and helpful. The showroom has a friendly air about it and is spotlessly clean. We love our new car and we love the treatment we received from Poole Volvo. We would 100% recommend them!
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Andrew,
Thank you for taking the time to leave us a review. We are delighted to hear you always have a 5-star experience with us here at Volvo Cars Poole and that John, Bradley and Joanna welcomed you into our showroom on your recent visit. It's great to know we were friendly and helpful and that we were able to help you find the perfect new Volvo. I will pass your kind words on to the whole team and we are so glad to hear you are enjoying your new vehicle.
Kind regards,
Emma - Volvo Cars Poole
Another fantastic experience with Volvo Cars Poole!
Another fantastic experience with Volvo Cars Poole! The duo, Ledge & Luc (Leanne & Lucy), from the servicing team were amazing as always—professional, knowledgeable, and genuinely helpful. They went above and beyond to ensure everything was handled smoothly. It’s always a pleasure bringing my car here, knowing it’s in such good hands. Highly recommend!
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Remy,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had another fantastic experience with us and that Leanne and Lucy were able to assist you during your visit. I will pass your kind words on to the whole team and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Volvo Cars Poole
Bought my Volvo EX30 car from Volvo…
Bought my Volvo EX30 car from Volvo Poole had great customer service from Marc Walby who explained all about the car to my daughter who had travelled with us. Great service.
Many thanks
Malcolm
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Malcolm,
Thank you for taking the time to leave us a fantastic review. We are thrilled to hear you had a 5-star experience with us here at Volvo Cars Poole and that Marc was able to help you find the perfect Volvo EX30. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
First time experience with this dealership
I recently moved to the area and had some issues with my Volvo. I visited Volvo Cars in Poole where they quickly booked my car in, assessed the necessary repairs which were under warranty, ordered the parts, and fixed it within 24 hours. Katie provided updates at each stage and offered professional and courteous service throughout.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Frazer,
We really appreciate you taking the time to leave us a 5-star review. Thank you for your kind words, we are delighted to hear we were able to get you back on the road so quickly.
Kind regards,
Elysha - Volvo Cars Poole
Great Service
I just bought a 3 year old XC90 and part exchanged my older model, sales team were great, Sam Kennedy and John Beales sorted out any issues with a first class response, would highly recommend great customer service
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Volvo Cars Poole
Dear Julie,
Thank you for taking the time to leave us a review and provide us with important feedback, we are sorry to hear that you have not had the experience you deserve at Volvo Cars Poole.
At Volvo Cars Poole, we strive to ensure every customer feels valued and leaves fully satisfied. Our Sales Manager will investigate this for you and contact you to discuss your feedback in more detail.
Kind regards,
Eugenia – Volvo Cars Poole
Friendly and helpful
Friendly and helpful. No pushy sales pressure, just straight answers to straight questions.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello David,
Thank you for your feedback. We're thrilled to hear you had a friendly and pressure-free experience with us. Providing honest answers and helpful service is always our goal. We look forward to assisting you again in the future.
Kind regards,
Eugenia - Volvo Cars Poole
Volvo cars Poole
Well, we don't change cars that often and things change it seems a lot more completed.
However the transaction from seeing the car trading in our old one and driving the new home was made as easy as it could be and very little stress thanks to Jordan Fleet who took as much time as was needed, nothing was to much trouble for him. His professional and good nature made the experience enjoyable. He is a credit to Vovo cars Poole.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Perry,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with us and that Jordan was able to make the purchase and handover experience as seamless as possible for you. It's great that he took the time to answer your questions and make the process enjoyable for you. I will pass your kind words on to the whole team and we hope you are enjoying your new Volvo.
Kind regards,
Emma - Volvo Cars Poole
Ok but could be better
Pleasant helpful staff but actual serving of vehicle could be better. Last year had to take car back within two days of service because car was losing power.
Had to arrange to get car transported back to garage as they refused to look at straight away. Then received an apology because they had fitted a faulty part.
This year received the car back and on way home message on screen appeared “confirm passenger airbag, “ Next day another message “ propulsion system needs service” Phoned garage and was told to ignore and delete as this can happen!
5 de novembro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Dear Mr Searle,
Thank you for taking the time to leave us a review and provide us with important feedback.
I am aware that our Aftersales Manager has been in contact with you yesterday to address your concerns and discuss your feedback in more detail and that you do not currently require any further assistance from us.
If there is anything we can do to make your review a 5-star, please do not hesitate to contact us.
We hope to welcome you back to us again in the future.
Kind regards,
Emma – Volvo Cars Poole
Volvo - outstanding service
Adrian Dickson has been truly professional in the purchasing process from start to finish - a real credit to the dealership
9 de outubro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Stephen,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear Adrian helped you find the perfect Volvo and that he was able to assist you throughout the purchase and handover process. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Great experience
Assisted throughout by James Brangan, my purchase was smooth and quick. He was patient and helpful, not pushy, and a great person to deal with. The showroom atmosphere is one of help and advice. All staff were polite and friendly.
14 de setembro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Mr Moxam,
Thank you for taking the time to leave us a review. We are delighted to hear you had a 5-star experience with us and that our team made you feel welcome during your visit. It's great that James was able to help you find the perfect Volvo and that the purchase was smooth and informative. I will pass your kind words on to the team and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Volvo Cars Poole
First class experience from start to Finish…
Marc Walby and the Volvo team made the whole experience First class from the moment we walked in the show room to the day we took delivery of or new XC60.
5 de setembro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello William,
Thank you for taking the time to leave us a wonderful review. We are delighted to hear you had a 5-star experience with us here at Volvo Cars Poole and that Marc and the rest of the team made the whole experience feel first class. We are so pleased that Marc helped you find the perfect Volvo and was able to assist you throughout the whole purchase. I will pass your kind words on to the team and we hope you are enjoying your new Volvo XC60.
Kind regards,
Emma - Volvo Cars Poole
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