Great experience from start to finish. Welcoming atmosphere in the showroom. Marc the motability specialist was very knowledgeable and patient and helped me get the perfect car! I am very happy... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Paid over £22000, Had to go back to volvo three times in three months with various problems (not mechanical) found wheel trim buttons torn off, bonnet misaligned, large scratch across the nearside of... Ver mais
A empresa respondeu
On Wednesday we took delivery of anEX40, which we are delighted with. We were helped on our car buying journey by Elena. She was professional throughout her time with us, in spite of the fact that w... Ver mais
A empresa respondeu
Excellent service from start to finish, they also picked me up from my local hire car drop off. Elena was very helpful, knowledgeable and friendly. Thank you
A empresa respondeu
Detalhes da empresa
Sobre Volvo Cars Poole
Escrito pela empresa
WELCOME TO VOLVO CARS POOLE
We look forward to welcoming you to our luxury premises. Volvo Cars Poole is located on Ringwood Road, Poole. The showroom and workshop deliver a fresh, modern, Swedish-inspired environment. We stock the full range of new Volvo models along with an extensive selection of Approved Used Volvo Selekt cars.
We have dedicated Motability & Business specialist available to assist. If required courtesy cars are available whilst your car is being serviced by our Volvo trained technicians. BUTTON NAME BUTTON NAME
Informações de contato
582 - 602 Ringwood Road, BH12 4LY, Poole, Reino Unido
- 01202 065555
- marketing@volvocarspoole.co.uk
- volvocarspoole.co.uk
4,6
Excelente
163 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A very straightforward and easy process…
A very straightforward and easy process to part exchange our old vehicle and collect our new Volvo. Staff - particular credit to Paul Birkin - were welcoming and helpful at every stage. Nice touch to pick up a 'gift wrapped' car!
1 de setembro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Andrew,
Thank you for your kind words and for choosing Volvo Cars Poole for your new Volvo purchase. We’re thrilled to hear that the process of part-exchanging your vehicle was straightforward and smooth. It’s great to know that Paul Birkin and the team made you feel welcome and supported throughout, and we’re glad you enjoyed the ‘gift wrapped’ touch at collection! If there’s anything else we can assist you with, don’t hesitate to reach out. We hope you enjoy many happy miles in your new Volvo.
Kind regards,
Eugenia - Volvo Cars Poole
I have just bought a V90 Cross Country…
I have just bought a V90 Cross Country from Adrian. Really nice guy and very helpful. Not pushy in the sale and not pushy to get rid of us when we collected. Thank you.
4 de setembro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Tracy,
Thank you for sharing your positive experience with us. We’re delighted to hear that Adrian provided such helpful and pleasant service during your purchase of the V90 Cross Country. It’s wonderful to know that you felt comfortable throughout the process, without any pressure. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We’re here to assist and look forward to seeing you again at Volvo Cars Poole.
Kind regards,
Eugenia - Volvo Cars Poole
James Davies Volvo Poole
I received outstanding service from James Davies and would thoroughly recommend him. I will definitely be returning to Volvo Poole and using James for my next car purchase
27 de agosto de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Robin,
Thank you so much for your wonderful feedback, we’re delighted to hear that you received outstanding service from James Davies and that you would highly recommend him. We’re thrilled that you plan to return to Volvo Cars Poole for your next car purchase. Your trust and confidence in James and our dealership mean a lot to us. If there’s anything more we can do for you in the meantime, please don’t hesitate to reach out. We look forward to welcoming you back in the future.
Kind regards,
Eugenia - Volvo Cars Poole
Great Customer Service
I'm happy with customer service I got from the company. I was torn between two models and was shown the difference between the two and was helped to find the model that ticked all the boxes. Speaking with the service team helped me get exactly what I was looking for.
12 de agosto de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Julie,
Thank you for sharing your positive experience with us, we’re thrilled to hear that our team was able to assist you in choosing the perfect model and provide you with excellent customer service. It’s great to know that we could help you find the vehicle that ticked all the boxes for you. Our goal is always to ensure that our customers make informed decisions that they’re happy with, and it’s wonderful to see this reflected in your feedback. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help and look forward to serving you again in the future.
Kind regards,
Eugenia - Volvo Cars Poole
Great test drive and buying experience
Buying from Volvo cars Poole was a great overall experience, very relaxed and not pushy. Eddie listened to what we needed and made the test drive and then purchase a really smooth with good advice at each step in the process. Thank you!
29 de julho de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Good afternoon Katie,
Thank you for taking the time to leave us a fantastic review. We are so pleased to hear you had a great experience with us whilst purchasing your new Volvo and that Eddie was able to make the process smooth and informative for you. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Brilliant customer service
This was my second time purchasing a Volvo from Poole. Eddie Reynolds was very helpful and made the transaction very smooth and I'm very happy with the overall customer service.
24 de julho de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Good morning,
Thank you for taking the time to leave us a fantastic review. We are delighted to hear this was your second time purchasing with us here at Volvo Cars Poole and that Eddie was able to assist you throughout the whole process. I will pass your kind words on to the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Volvo Cars Poole
Volvo purchase
I received excellent service from Paul Birkin who was extremely helpful throughout the transaction.
10 de julho de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Dear Mr Landells,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you had a positive experience with us and that Paul was able to help you throughout your visit. We really appreciate your kind words and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Volvo Cars Poole
Awesome Company
Very Helpful and always happy to help, especially Marc who sold me a fantastic car :)
18 de junho de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Raymond,
Thank you for taking the time to leave us a fantastic 5-star review. We are so pleased to hear you had a positive visit to us and that Marc was able to help you find the perfect Volvo. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Poole Volvo was my 1st choice
Poole Volvo was my 1st choice when I was looking to change my existing Volvo. Great service and choice of Volvo’s. Good offer on my existing Volvo as a part exchange. Very professional staff and a big thank you to Paul Birkin and Sam for making my purchase a smooth experience.
17 de junho de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Tony,
Thank you so much for choosing Volvo Cars Poole as your first choice for changing your existing Volvo. We’re delighted to hear that you received great service and found a good selection of Volvo models to choose from. We’re also pleased to know that you were satisfied with the part exchange offer and found our staff professional. Paul Birkin and Sam will be thrilled to hear your kind words about making your purchase a smooth experience. If you have any further questions or need assistance in the future, please don’t hesitate to contact us. Thank you once again for your trust in Volvo Cars Poole.
Kind regards,
Eugenia - Volvo Cars Poole
Thank you Marc and Volvo Cars Poole
Marc was superb. Fantastic customer service at all times. Thank you for making our new car purchase so straightforward and enjoyable.
19 de junho de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Gareth,
Thank you for taking the time to leave us a fantastic 5-star review. We are delighted to hear that Marc was able to help you find the perfect Volvo and that he made the purchase and handover experience enjoyable for you. Please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Eddie Reynolds was very polite
Eddie Reynolds was very polite, knowledgeable, profesional from the start to finish of process
24 de maio de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Noel,
Thank you for taking the time to leave us a great 5-star review. We are delighted to hear you had a positive experience with us and that Eddie was polite and knowledgeable throughout your visit. We really appreciate your kind words and hope to welcome you back to us again in the future.
Kind regards,
Emma - Volvo Cars Poole
Wonderful customer serviice
I am away on holiday to Poole with my touring caravan. On the journey I experienced an issue where the car went onto reduced power mode. As this is a Friday and Bank Holiday weekend, I feared the worst. I went to Poole Volvo, who went well out of their way to help me. I left the car with them and they took me back to my accommodation some miles away and after a fabulous job fixing my car issues, returned to collect me. I cannot praise or thank them enough for such wonderful service. A big thank you once again. Ian
24 de maio de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Ian,
Thank you for taking the time to leave us a great 5-star review. We are so pleased to hear you had a wonderful experience with us here at Volvo Cars Poole and that our team were able to assist you with the issues on your vehicle. We really appreciate your kind words and hope you are enjoying your holiday.
Kind regards,
Emma - Volvo Cars Poole
Friendly, helpful and enjoyable experience.
Our usual positive, friendly and helpful visit, both in terms of the service and and general interactions. Our dog, Daisy, who is a regular visitor and would no doubt buy a Volvo if she could drve, also enjoys the attention from the team!
11 de dezembro de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Mrs Mutton,
We really appreciate you taking the time to leave us a 5-star review. It's great to hear you experienced excellent customer service with us during your visit, and we are delighted to hear Daisy feels the same! Please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Volvo Cars Poole
The sales people I dealt with (John and…
The sales people I dealt with (John and Sam) went above and beyond what I was expecting. The car was used but I felt like I was buying a brand new car. Would without hesitation recommend.
30 de março de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Martin,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear John and Sam were able to help you throughout the process of purchasing your Volvo Selekt vehicle and that they made the whole experience special for you. We really appreciate your recommendation and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Top notch customer support!
I had some trouble with my Polestar 2 on a weekend visit to the area. A severe wheel wobble developed on the way there from London, which my lease company managed to make overly complex, but which ultimately resulted in the car being ‘recovered’ to the nearest Volvo dealer on the Monday.
From the moment the car arrived at Volvo, I was called by Katie in the servicing department who reassured me the car has turned up, and offered to help me in our situation. Basically, we were essentially stranded with no means of getting home to London.
Polestar were in the process of trying to organise a replacement vehicle, but before that could happen, Katie called to let me know the car was being looked at and would be ready in 20 minutes. This was most unexpected as getting these things looked within short timescales doesn’t happen very often in my experience. However it happened, having had the car towed, I was delighted to be able to pick it up 3 or so hours later. Katie’s help was further needed as after collecting my car, I realised I’d left my phone in the taxi! Nightmare! Katie called the taxi firm and they were able to return my phone soon after.
I can’t fault the service that Katie and the team at Volvo in Poole gave me. It’s just how customer service should be!!
7 de abril de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Richard,
Thank you for taking the time to leave us a fantastic review. We are so pleased to hear that Katie and the rest of the team were able to help you with your Polestar 2 and that we were able to make the whole process a little easier for you. We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Excellent customer service
5 de abril de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Leigh,
We really appreciate you taking the time to leave us a 5-star review. It's great to hear you experienced excellent customer service with us during your visit and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Excellent during and post sales
I honestly am a little confused with the negative reviews as our experience over several vehicles has been amazing
Sales are sales the world over and are there to make money but with that being said I have genuinely been made to feel welcome and on a few occasions have gone above and beyond to accommodate me
10 de fevereiro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Andrew,
Thank you for taking the time to leave us a review, we really appreciate your kind words. We are so pleased to hear that our team have always been able to assist you and make you feel welcome during your visits to us here at Volvo Cars Poole. I will pass your kind comments on to the team and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Volvo Cars Poole
Remote purchase with confidence
The precise model Volvo I wanted was only available from Volvo Cars Poole which is on the opposite side of the country. I was nervous of paying a large amount of money for something I had not seen from people I'd not met but the team were superb in providing confidence and answering all the extra questions that were needed not being able to see for myself.
They provided excellent and detailed videos, offered services without a heavy sell, walked me through what was a surprisingly simple process and the delivery was on time and short.
I'd also call out just how good the Volvo Selekt Warranty is far beyond what you get in a 3rd party warranty and the Volvo garage will deal with it all.
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello SSPSNX,
Thank you for leaving us a fantastic 5-star review. We are delighted to hear you had a positive experience with us whilst purchasing your new Volvo and that our team were able to ensure this was an informative and smooth process for you. I will pass your kind words on to the team and please do not hesitate to contact us if you have any further questions.
Kind regards,
Emma - Volvo Cars Poole
Volvo Poole offers great service
Volvo Poole offers great service. They are always helpful. It's easy to book a car in for service. They provide extensive feedback on the condition of the car and I really trust them. I've bought several cars from them and would never go anywhere else to either buy a car or have it serviced.
11 de dezembro de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Robert,
Thank you for leaving us a great 5-star review. We are so pleased to hear you had an enjoyable experience with us and that our team were able to help you with your vehicles service. We really appreciate your kind words and loyalty to us and we look forward to welcoming you back to us again soon.
Kind regards,
Emma - Volvo Cars Poole
My Volvo had an unexpected problem
My Volvo had an unexpected problem, the Service staff quickly managed to find a slot for diagnosis and repairs which were done by the next a day. Excellent work to get me back on the road and keep me informed throughout
9 de fevereiro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Paul,
Thank you for leaving us a great 5-star review. We are so pleased to hear you had a positive experience with us and that our service team were able to book your car in for diagnosis and repair at your earliest convenience. We really appreciate your feedback and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
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