Great experience from start to finish. Welcoming atmosphere in the showroom. Marc the motability specialist was very knowledgeable and patient and helped me get the perfect car! I am very happy... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Paid over £22000, Had to go back to volvo three times in three months with various problems (not mechanical) found wheel trim buttons torn off, bonnet misaligned, large scratch across the nearside of... Ver mais
A empresa respondeu
On Wednesday we took delivery of anEX40, which we are delighted with. We were helped on our car buying journey by Elena. She was professional throughout her time with us, in spite of the fact that w... Ver mais
A empresa respondeu
Excellent service from start to finish, they also picked me up from my local hire car drop off. Elena was very helpful, knowledgeable and friendly. Thank you
A empresa respondeu
Detalhes da empresa
Sobre Volvo Cars Poole
Escrito pela empresa
WELCOME TO VOLVO CARS POOLE
We look forward to welcoming you to our luxury premises. Volvo Cars Poole is located on Ringwood Road, Poole. The showroom and workshop deliver a fresh, modern, Swedish-inspired environment. We stock the full range of new Volvo models along with an extensive selection of Approved Used Volvo Selekt cars.
We have dedicated Motability & Business specialist available to assist. If required courtesy cars are available whilst your car is being serviced by our Volvo trained technicians. BUTTON NAME BUTTON NAME
Informações de contato
582 - 602 Ringwood Road, BH12 4LY, Poole, Reino Unido
- 01202 065555
- marketing@volvocarspoole.co.uk
- volvocarspoole.co.uk
4,6
Excelente
163 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service as always
12 de fevereiro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Edward,
Thank you for taking the time to leave us a review. We are so pleased to hear you received excellent service during your visit to us and that our team were able to assist you. Please do not hesitate to contacts us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Fantastic Service
The team were great when I dropped my car off for a service. They provided me with an office to work in and delivered me a hot drink.
26 de janeiro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Jonathan,
Thank you for taking the time to leave us a great 5-star review. We are delighted to hear you had a positive experience with us here at Volvo Cars Poole and that our team were able to look after you and your vehicle during its service. Please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Marc truly stood out with his…
Marc truly stood out with his exceptional service. His dedication and commitment to customer satisfaction were nothing short of amazing. He went above and beyond, providing numerous videos for a seamless buying experience. He effortlessly guided me through the car-buying process, ensuring every detail was addressed.
Marc's outstanding efforts went beyond expectations, from arranging the delivery of my car (as I live in London) to handling tax matters. His willingness to go the extra mile made the entire experience incredibly smooth and enjoyable. I can confidently say that Marc's expertise and customer-centric approach set him apart as a truly remarkable salesman. If you're seeking a stress-free and outstanding car-buying experience, I wholeheartedly recommend Marc.
Aisha - Satisfied Customer
11 de janeiro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Aisha,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a fantastic experience with us and that Marc was able to help you find the perfect Volvo. It's great to hear that his customer service made your experience smooth and enjoyable and we feel very lucky to have Marc as part of our team. Thank you for your kind recommendation and we hope you're enjoying your new Volvo.
Kind regards,
Emma - Volvo Cars Poole
Very good customer service through the car purchase
Very satisfied with the support received while purchasing my new Volvo. The customer service provided by Andre through purchase process was very good as well helping resolve a small issue after I had picked my car up.
12 de janeiro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Andrew,
Thank you for taking the time to leave us a review. We are so pleased to hear you had a positive experience with us and that Andre and the rest of the team were able to help you find the perfect Volvo. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
The service department is the heart the…
The service department is the heart the sole of the company they always willing to help me and always very accommodating even though not all customers talk to the like human beings, they still show professionalism.
If only the vehicle build was as good this department.
17 de janeiro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Ian,
Thank you for leaving us a great 5-star review. We are so pleased to hear you had a positive experience with us and that our service department were able to assist you. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Excellent Service
We intended to book a service for our XC60 and ended up buying a used V40! We had excellent service from Paul, he made the whole experience enjoyable and we felt we were treated just as well as if we had been ordering a new car. The whole team were very apologetic and understanding when we had a hiccup on the first day of ownership, and it was dealt with quickly and efficiently. Would definitely recommend Volvo Poole.
12 de janeiro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Paul,
Thank you for leaving us a 5-star review. We are so pleased to hear you had a great experience with us and that Paul was able to assist you with your Volvo V40 purchase. We really appreciate your recommendation and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Be aware extortionate servicing costs
Be aware extortionate servicing costs. I was happy with the car and the people. But not £750 per service happy.
No option for service plans when car leased, no good will gestures, just a justification that they use good oil...
Make sure to add extra to your budget to include services that are nearly twice the price of the competition.
15 de janeiro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Dear Mr Avery,
We really appreciate you taking the time to leave us a review and are very sorry to hear you aren’t satisfied with your recent experience with us.
After investigating your review, I am aware that your vehicle was originally purchased from another dealership, and that you brought your Volvo to us for a service.
I understand that our team explained the price before we began the service and this was printed and signed for. I am aware that you confirmed you had no issues with the price and were happy to proceed. We appreciate that your company were initially going to reimburse you for the service and that now they have not done this you are out of pocket. We are very sorry to hear that this has happened to you and appreciate your frustration with the matter.
Our Aftersales Manager has now been in contact with you and has discussed your feedback and the price of your service in more detail. She has also confirmed that for all future service work an itemised estimate can be produced for you to present to your company in advance.
If you have any further questions, please do not hesitate to contact us at marketing@volvocarspoole.co.uk.
Kind regards,
Emma – Volvo Cars Poole
Throughout the whole process we were…
Throughout the whole process we were given very friendly and professional experience. Luke Edwards realized that a new car had just come in the previous day that fitted our criteria and took us for a test drive & and once we decided to go ahead with the purchase handed us over to Marc Walby who took us through every step of the purchase process. He also did a very thorough hand over on the day of collection. We have since had a follow up call from Marc after taking the car home to ensure we were happy and to contact him if we needed any further questions.
15 de janeiro de 2024
Avaliação não solicitada
Resposta da Volvo Cars Poole
Dear Mr Lyness,
Thank you for taking the time to leave us a fantastic review. We are so pleased to hear you had a positive experience with us whilst purchasing your new Volvo and that Luke and Marc were able to assist you. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Recently bought a XC40 excellent car
Recently bought a XC40 excellent car, no issues.
James made the whole experience stress free.
29 de dezembro de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Philip,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with us and that James was able to help you find the perfect Volvo. We hope you're enjoying your new Volvo XC40 and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
Recently purchased a Volvo Selekt from…
Recently purchased a Volvo Selekt from Volvo in Poole, having been dealt with by Marc and can't fault the amazing customer service. Had a small issue after a week and Marc and team took the car back, provided me a great courtesy car in the meanwhile and got everything fix and resolved. Excellent service and great support from the team
15 de dezembro de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Andy,
Thank you for leaving us a fantastic review. We are so pleased to hear our team were able to look after you and your vehicle and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Volvo Cars Poole
First class
I very recently completed the purchase of a nearly new car from Volvo Cars Poole. I live in the East Midlands and so a visit to the showrooms was not possible. A read through some of the recent reviews produced some mixed messages about the dealership and in all honesty left me with a few reservations. I mentioned this during my initial conversation with Sales although did not ask for any response. Within a couple of hours, I received a phone call the Sales Manager and we had an open conversation about positive changes within the organisation. This plus the initial contact with Sales encouraged me to go ahead with my enquiry. I am very glad that I did.
The whole process was undertaken by telephone and email, and I found the service to be absolutely first class. I dealt primarily with Andre and had contact with the Sales Manager, John. On each and every occasion I felt that I had their full attention, and their focus was on helping me. At no point did I feel I was being “sold” anything. Rather I was engaged in a process that we both wanted to reach a successful conclusion. All the communication was clear and timely, I was never left waiting for a response. As in most processes there were a couple of glitches along the way, one from my end and one from theirs. Neither were the result of the people directly involved and both were dealt with quickly and smoothly by the company.
The car was delivered and was exactly as described. The impression that I am left with is an organisation with a clear focus on the customer that is evidenced by a very professional yet friendly approach. I can recommend Volvo Cars Poole without hesitation – in my experience they really are first class.
21 de novembro de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Ron,
Thank you for leaving us a fantastic 5-star review. We are delighted to hear Andre and John were able to help you find the perfect Volvo and we're able to ensure the process went quickly and smoothly for you. We hope you're enjoying your new Volvo and please do not hesitate to contact us if we can be of any further assistance.
Kind regards,
Emma - Volvo Cars Poole
Great service from everyone I met there…
Great service from everyone I met there !!
1 de dezembro de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Hello Emilio,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you had a positive experience with us and that our team here at Volvo Cars Poole were able to assist you. I will pass on your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Volvo Cars Poole
The customer service at most luxury car…
The customer service at most luxury car dealerships is not what it used to be. Go into a Kia, Hyundai dealership and the experience you will receive is second to none. Volvo, Mercedes, landrover , bmw, Toyota. It’s like they just don’t care
26 de novembro de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Dear Mr Rigley,
Thank you for taking the time to leave us a review. Your feedback is very important to us, and we want to extend our sincerest apologies for any inconvenience caused during your recent vehicle delivery.
After investigating your experience with us, we are aware that your vehicle was delivered to you with a few marks on the paint work that should have been addressed and rectified prior to delivery. We appreciate your frustration regarding this and are very sorry for the inconvenience caused.
I am pleased to learn that as soon as we were made aware of the issues, we promptly arranged the collection of your vehicle and provided you with a courtesy car in the meantime. Our team have now rectified the marks on the paintwork and your vehicle has now been returned to you.
We appreciate your patience and understanding throughout this process. We would like to assure you that your feedback has been shared with our team, and we are implementing measures to maintain the high level of service you expect from us.
Please do not hesitate to contact us directly if you have any questions or require any further assistance.
Kind regards,
Emma – Volvo Cars Poole
Good sales, poor after sales
5 star prior to purchase, 1 star afterwards.
Recently purchased a Volvo S90 remotely via Volvo Poole. I live a considerable distance away so could not view the car prior to purchase.
The car turned up with a chip on the bonnet which I had not been warned about. This apparently "could have been caused on the journey up". As the rest of the car was pretty much flawless I took it on the chin. The salesperson promised me some touch up paint but 2 months later I am still waiting. They have also provided no assistance whatsoever in getting my car on the Volvo App despite me requesting help. The app requires the dealships involvement for a pin to unlock features on the car.
15 de setembro de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Dear Mr Ruffles,
Thank you for taking the time to leave us a review. We sincerely apologise for the inconvenience you've experienced with your Volvo S90, and we regret to hear that your post-purchase experience did not meet the high standards we strive to uphold.
We want to assure you that we take your feedback very seriously and that we have investigated the matter. I am aware that a member of our Sales team has been attempting to contact you to address the concerns raised and to offer a resolution. We would really appreciate it if you could please contact us directly, allowing us the opportunity to assist you further. You can reach us at marketing@volvocarspoole.co.uk or 01202 065 555.
Thank you for bringing this to our attention, and we appreciate your understanding.
Kind regards,
Emma – Volvo Cars Poole
Polite and efficient service.
I have been a Volvo owner for many years and this dealership ties for first place not only in my experience of Volvo garages but also taking into account my previous non-Volvo purchases. I have always felt welcome here, whether for sales, service or a bit of advice.
My feelings about the new on-line sales system is quite another thing (confusing, repetitive and not «user friendly »). But, to their credit the dealership smoothed out the issues for me.
Given my advancing age this could be my last new car purchase - but I recall saying that 3 years ago!
30 de outubro de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Good Morning Dan,
Thank you for leaving us a great 5-star review. We are so pleased to hear you had a positive experience with us and that our team were able to help you. We hope you're enjoying your new Volvo and we look forward to welcoming you back to us again soon.
Kind regards,
Elysha - Volvo Cars Poole
Think very carefully before buying from…
Think very carefully before buying from this company. I certainly wish I had read these reviews before I did.
The sales people are constantly in contact until your money is paid. Then, as if by magic, you can never get hold of one.
The General Sales Manager took up my issues because the sales rep had been sacked by this point. He was apologetic and I think genuinely tried to help, but they even managed to get that wrong.
Get it right first time, don’t lie, don’t promise what you can’t deliver and when you commit to do something, do it.
A really poor customer experience. Caveat emptor!
Update: After nearly four weeks the issues have been resolved. This seems to solely be due to one individual at the dealership taking ownership and resolving matters.
17 de outubro de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Good Morning,
Thank you for reaching out to us regarding your recent experience. We understand your frustration, and we appreciate your feedback. We want you to know that we take your concerns seriously, and we always strive to provide the best service possible.
After reviewing your complaint thoroughly and considering the actions we have taken, it is evident to us that we did everything without our current capabilities to address the issue. However, we understand that our efforts fell short or meeting your expectations, and for that, we sincerely apologise.
We understand that it can be incredibly frustrating when a solution does not meet your needs or resolve the issue to your satisfaction. We aim to exceed customer expectations in every situation so this is disappointing for us as well. We take this feedback seriously and will use it to learn and improve our processes and offerings moving forward.
Should you wish to discuss this further, please contact us on marketing@volvocarspoole.co.uk and we will be more than happy to assist.
Kind Regards,
Elysha - Volvo Cars Poole
As long standing customers we were disappointed that we did not feel particularly valued
We were delighted to collect our new Volvo recently, our fifth. The collection was extremely informative and we were given plenty of time to ask questions regarding the new technology in the car. The teeming rain outside was of no consequence as the car was in a special area designed for handovers which was a nice touch and we could leave the doors /tailgate open.
However, before we got to the day of collection we felt that our requirements were often mismanaged, forgotten or incorrectly noted needing quite a few reminders from us and frustration.
The new portal for all our documents and details of the car appears to be causing some initial teething problems which staff are struggling to sort out making customer access a problem.
20 de setembro de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Good Afternoon Sue,
Thank you for taking the time to leave us a review, we are incredibly disappointed to hear you haven’t received the experience that you deserve throughout the entire process. Please accept our most sincere apologies as this is not our usual high standard here at Volvo Cars Poole.
Our General Sales Manager, John, confirmed that this issue has now been resolved. However, please contact marketing@volvocarspoole.co.uk should you wish to discuss this further.
Kind Regards,
Elysha – Volvo Cars Poole.
Disappointing Post-Purchase Support
Disappointing Post-Purchase Support
I purchased a car along with roof bars, and while the sales process was smooth, the roof bars were never delivered. Despite numerous follow-ups and assurances of tomorrow's shipment, they never arrived. While I won't label them utterly useless, the lack of customer service suggests they prioritize sales over post-purchase support, which is not what I expected from Volvo.
28 de julho de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Dear Mr Bujtas,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
We would like to apologise for your recent experience with us regarding your roof bar order. We are sorry for the oversight on our part, and for any inconvenience this may have caused.
I am aware that our General Sales Manager has called you this morning to offer his apologies and we want to assure you that your roof bars have now been dispatched to you.
Thank you for bringing this matter to our attention and allowing us the opportunity to address it. We take customer feedback very seriously and we are committed to implementing measures to prevent such occurrences in the future.
Should you require any further assistance, please do not hesitate to reach out to us.
Kind regards,
Emma – Volvo Cars Poole
Shockingly poor service
Shockingly poor service, the initial Sales Person failed to reply to 2 email's or call when he said he would, then the Sales Manager wasn't it the showroom when we made an appointment after he asked me to give him a chance to repair what his sales person did, guess they all behave the same here - annoyed after driving 30 minutes on a Saturday morning.
I have just read Emma’s reply, which is not correct the person I had the appointment with, who confirmed it the night before, wasn’t in, so not looking after other customers - this is a clear lie
26 de agosto de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Dear Mr Silverstein,
Thank you for taking the time to share your feedback with us. We strive to deliver exceptional service to all our customers, and we are very disappointed to hear that this was not the experience you received.
After investigating your review, I realise that our team members were already engaged in appointments and handovers with customers when you visited our showroom and therefore were not available to assist you at the time. We sincerely apologise for the inconvenience you faced, especially after travelling to us and would like to assure you that this falls short of the service standards we aim to uphold.
Your feedback is very valuable to us, and we are committed to addressing these issues to ensure a more seamless and responsive experience in the future. If you wish to discuss your feedback further or require any assistance, please do not hesitate to contact us.
Kind regards,
Emma – Volvo Cars Poole
Marc and Conlan were fabulous when…
Marc and Conlan were fabulous when assisting me to purchase my Volvo from Volvo Cars in Poole. Nothing was too much trouble and they even made sure I knew they were available for post sale support too. They made the whole process easy to follow and enjoyable. As a female, anything to do with cars can be a challenge 😂
28 de julho de 2023
Avaliação não solicitada
Resposta da Volvo Cars Poole
Dear Consumer,
We really appreciate you taking the time to leave us a fantastic 5-star review. It's great to hear you had a positive experience at Volvo Cars Poole and that our team could assist you. I will be sure to pass your kind words on to Marc and Conlan and please do not hesitate to contact us if we can help you further.
Kind regards,
Emma - Volvo Cars Poole
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