Ab dem 13.02.2026 steht meine Bestellung als versendet. Keine Sendungsnummer! Keine Updates. Kontaktaufnahme probiert 2 Mal - keine Antwort. Keine möglichkeit auf eine Rückzahlung! Kein Wunder da... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
While my first order was misplaced I dealt with Daniel who was a gem. Re organised getting another perfume out to me as quickly as possible. The delivery side is frustrating as it was late for a prese... Ver mais
A empresa respondeu
Sehr schnelle, sehr freundliche und respektvolle Kommunikation. Um rasche Problemlösung bemüht. Die Lieferzeit könnte kürzer sein, es liegt aber meiner Meinung nach am Zoll und nicht am Shop.
A empresa respondeu
Hice el pedido el 2 de febrero. Según mostraba la web había existencias, pero cinco días después, el 7 de febrero, me notificaron que no tenían stock. Nadie contestaba al teléfono. Espero que al recib... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Online Store - Free delivery - Luxyry Perfume
Informações de contato
C/ Profesor Mejias Peña, 21, 35200, Telde, Espanha
- 611602356
- info@vrperfumery.com
- vrperfumery.com
3,2
Bom
170 avaliações
Respondeu a 82% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
While my first order was misplaced I…
While my first order was misplaced I dealt with Daniel who was a gem. Re organised getting another perfume out to me as quickly as possible. The delivery side is frustrating as it was late for a present but I have received it in perfect condition with two free sample so yes I would purchase from here again.
23 de março de 2026
Avaliação não solicitada
Resposta de VR Perfumery
Dear Lisa,
Thank you so much for taking the time to share your experience and for your kind words. I’m truly glad that we were able to resolve the situation with your first order and get your perfume to you safely, even if the delivery timing was frustrating.
We really appreciate your patience and understanding, and we’re delighted to hear that the product arrived in perfect condition and that you enjoyed the extra samples.
It means a lot to us that you would consider purchasing from VR Perfumery again. We look forward to serving you in the future and doing our very best to make every experience seamless.
Warm regards,
Customer Service
VR Perfumery
Sehr bemüht
Sehr schnelle, sehr freundliche und respektvolle Kommunikation. Um rasche Problemlösung bemüht. Die Lieferzeit könnte kürzer sein, es liegt aber meiner Meinung nach am Zoll und nicht am Shop.
21 de março de 2026
Avaliação não solicitada
Resposta de VR Perfumery
Lieber Peter,
Vielen Dank für Ihre freundliche Rückmeldung und die 5-Sterne-Bewertung! 🙏
Es freut uns sehr zu hören, dass Sie mit unserer schnellen, freundlichen und respektvollen Kommunikation zufrieden waren. Wir bemühen uns stets, Probleme so rasch wie möglich zu lösen.
Vielen Dank auch für Ihr Verständnis bezüglich der Lieferzeiten – leider liegen Verzögerungen manchmal außerhalb unserer Kontrolle, wie in diesem Fall beim Zoll.
Wir freuen uns darauf, Sie auch bei Ihrer nächsten Bestellung wieder bedienen zu dürfen!
Herzliche Grüße,
Kundendienst
VR Perfumery
Great online fragrance shop
Great fragrance shop, I was a bit hesitant to order at first due to other reviews mentioning missing or delayed packages but this seems to be an issue with the local delivery companies (SEUR) rather than VR Perfumery. My order did unfortunately get lost by the courier as well but I would suggest contacting customer service if there are any issues or delays, Daniel was very helpful in sending a replacement that arrived quickly!
19 de março de 2026
Avaliação não solicitada
Resposta de VR Perfumery
Dear Adam,
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and your understanding regarding the delivery challenges.
We’re delighted to hear that our customer service team, especially Daniel, was able to assist you promptly and that your replacement order arrived quickly. Your patience and trust mean a lot to us, and we’re thrilled that you enjoyed your experience with VR Perfumery.
We look forward to helping you discover more fragrances in the future!
Warm regards,
The VR Perfumery Team
Resposta de VR Perfumery
¡Muchas gracias por tu reseña y tus amables palabras Beatriz! Nos alegra saber que hemos podido ayudarte. Tu confianza y apoyo significan mucho para nosotros, y esperamos seguir ofreciéndote el mejor servicio en tus futuras compras.
— El equipo de VR Perfumery
Scammed // Zero response - Fraud claim filed.
Orederd a parfume, received a message that its out of stock. From that point onwards zero communication nor a refund from the seller. Phone line is dead. Fraud claim filed. Buy anywhere but here!
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de VR Perfumery
We are truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. Please rest assured that we are actively trying to reach you via the email you provided in order to resolve your issue and ensure your refund is processed correctly.
We take all feedback seriously and are committed to making this right. Your patience is greatly appreciated, and we hope to resolve this matter promptly.
Kind regards,
Customer Support
VR Perfumery
Je recommande
Bonjour. Je souhaite partager mon expérience d'achat de parfums. Oui, avec un retard de quelques semaines, j'ai finalement reçu mes parfums. J'ai échangé des messages avec le service client, qui m'a expliqué les raisons du retard. Daniel a été très aimable et m'a rassurée. Aujourd'hui, j'ai eu une agréable surprise, car à l'intérieur m'attendaient une trousse de maquillage et plusieurs miniatures. Je recommande ce site à tous ceux qui souhaitent acheter un parfum de qualité à un prix raisonnable. Le plus important, c'est d'être patient et de communiquer.
Cordialement. Nataliia
3 de março de 2026
Avaliação não solicitada
Resposta de VR Perfumery
Merci beaucoup pour votre magnifique retour Natalia! Nous sommes ravis de savoir que vous avez apprécié votre expérience malgré le petit retard et que nos attentions supplémentaires, comme la trousse de maquillage et les miniatures, vous ont fait plaisir.
Votre patience et votre communication ont également grandement facilité le processus, et nous vous en remercions sincèrement. Merci encore de recommander VR Perfumery – votre soutien et votre confiance nous touchent beaucoup !
Au plaisir de vous servir à nouveau bientôt.
— L’équipe VR Perfumery
Everything was fine
Everything was fine, thanks a lot!
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de VR Perfumery
Thank you so much for your kind feedback Gaechter! We’re delighted to hear that everything went smoothly and that you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
— The VR Perfumery Team
Bad experience - long waiting time.
Ab dem 13.02.2026 steht meine Bestellung als versendet. Keine Sendungsnummer! Keine Updates. Kontaktaufnahme probiert 2 Mal - keine Antwort. Keine möglichkeit auf eine Rückzahlung! Kein Wunder das die bieten keinen PayPal mit Käuferschutzt. Die links im Konto führen zu eine 404 Seite.
Update 16.03.26:
After long waiting and contacting support, I've received my refund.
Immernoch, würde da nie wieder was bestellen!
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de VR Perfumery
Dear Tomas,
Thank you for sharing your feedback. I sincerely apologize for the long waiting time, the lack of tracking updates, and the difficulties you experienced trying to contact us. I completely understand your frustration and disappointment, and I am very sorry for the inconvenience caused.
I am glad that the refund has now been processed, but I fully understand that the experience fell short of your expectations. Please know that we take all feedback seriously and are actively working to improve our communication, tracking systems, and overall service so that situations like this do not happen in the future.
Your patience and honesty are greatly appreciated, and I hope we may have the opportunity to restore your trust in the future.
Sincerely,
— The VR Perfumery Team
Hice el pedido el 2 de febrero
Hice el pedido el 2 de febrero. Según mostraba la web había existencias, pero cinco días después, el 7 de febrero, me notificaron que no tenían stock. Nadie contestaba al teléfono. Espero que al recibir mi correo electrónico puedan gestionar el reembolso lo antes posible. ¡Gracias!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de VR Perfumery
Estimado cliente,
Lamentamos sinceramente lo ocurrido y las molestias que esta situación le haya podido causar.
En ese momento se produjo un desajuste puntual en nuestro sistema de stock, lo que provocó que el producto apareciera disponible cuando en realidad ya no quedaban unidades. Entendemos perfectamente su frustración, especialmente al no poder contactar telefónicamente.
Nos alegra poder confirmar que finalmente pudimos ponernos en contacto a través de nuestro correo de atención al cliente y que su incidencia ya ha sido resuelta satisfactoriamente, gestionando el reembolso correspondiente.
Le pedimos disculpas nuevamente por los inconvenientes ocasionados y agradecemos su paciencia y comprensión. Seguimos trabajando para mejorar nuestros procesos y evitar que situaciones como esta vuelvan a repetirse.
Atentamente,
Customer Service
Non 5 stelle solo per il fatto che…
Non 5 stelle solo per il fatto che inizialmente c'è stata diciamo una svista.
16 de janeiro de 2026
Avaliação não solicitada
Resposta de VR Perfumery
Grazie mille per la tua recensione e per aver condiviso la tua esperienza! 😊 Ci dispiace per la piccola svista iniziale, ma siamo felici che nel complesso il tuo acquisto sia stato positivo. Prendiamo ogni feedback seriamente e faremo in modo di migliorare ulteriormente. Speriamo di avere presto l’opportunità di servirti di nuovo!
J'ai commandé un parfum que je n'ai…
LJ'ai commandé un parfum que je n'ai jamais reçu malgré les informations de transit du colis. J'ai fait une réclamation de remboursement qui aurait dû me parvenir sur mon compte le 15 novembre. Je n'ai rien reçu je vais saisir les instances judiciaires
19 de agosto de 2025
Avaliação não solicitada
Resposta de VR Perfumery
Bonjour,
Nous sommes vraiment désolés pour ce désagrément et comprenons votre frustration. Pour que nous puissions résoudre cette situation rapidement et effectuer le remboursement, merci de bien vouloir nous contacter directement à l’adresse suivante : info@vrperfumery.com
Nous ferons tout notre possible pour régler ce problème dans les plus brefs délais.
Cordialement,
Service Client
Рекомендую
Делала заказ у них первый раз, но почта потеряла мою посылку и я обратилась в службу поддержки. Проблема была решена быстро, с учётом моих пожеланий. Цена хорошая, товар хорошего качества-я всем довольна. Рекомендую.
15 de janeiro de 2026
Avaliação não solicitada
Resposta de VR Perfumery
Большое спасибо за ваш замечательный отзыв и за то, что порекомендовали нас! 🌟
Нам очень жаль, что в процессе доставки возникли сложности, но мы искренне рады, что смогли быстро решить ситуацию и учесть все ваши пожелания. Для нас очень важно, чтобы каждый клиент остался доволен не только товаром, но и уровнем сервиса.
Спасибо за доверие, добрые слова и высокую оценку. Будем рады снова видеть вас среди наших клиентов!
С наилучшими пожеланиями,
VR Perfumery
Great product at a good price
Great product at a good price. Delivery was mediocre, but the excellent customer service provided by Daniel M made all the difference. This customer service representative provided timely and continuous updates, which really improved my experience. Without that support, this would have been a very different rating.
11 de janeiro de 2026
Avaliação não solicitada
Resposta de VR Perfumery
Thank you very much for taking the time to share your experience and for your kind words.
We are pleased to hear that you were satisfied with the product and the price, and we truly appreciate your honest feedback regarding the delivery. While delivery issues are sometimes beyond our direct control, we always strive to make up for them with attentive and transparent customer service.
I’m especially grateful for your recognition of my support — it truly means a lot. Providing timely updates and being there for our customers is something we take very seriously.
Thank you again for your trust. We hope to have the opportunity to serve you again in the future and provide an even smoother experience next time.
Kind regards,
VR Perfumery
Schlechte Erreichbarkeit des Kundenservice
Leider bin ich sehr enttäuscht vom Kundenservice von VR Perfumery.
Meine Bestellung wird auf der Webseite als „shipped“ angezeigt, jedoch habe ich bis heute weder die Ware erhalten noch eine Versandbestätigung oder Trackingnummer bekommen.
Besonders ärgerlich ist, dass auf keine E-Mails reagiert wird und auch telefonisch niemand erreichbar ist. Ich verstehe ehrlich gesagt nicht, warum eine Telefonnummer für den Kundenservice angegeben wird, wenn dort offensichtlich niemand Anrufe entgegennimmt.
Aktuell habe ich weder Informationen zum Verbleib meiner Bestellung noch eine Möglichkeit, den Kundenservice zu erreichen. Das hinterlässt leider keinen vertrauenswürdigen Eindruck.
15 de dezembro de 2025
Avaliação não solicitada
Resposta de VR Perfumery
Sehr geehrter Herr Jamshid,
vielen Dank für Ihr Feedback. Es tut uns sehr leid zu lesen, dass Sie diese Erfahrung mit unserem Kundenservice gemacht haben. Bitte entschuldigen Sie die entstandenen Unannehmlichkeiten und die Frustration, die diese Situation verursacht hat.
Zwischenzeitlich ist es uns gelungen, über unsere Kontakt-E-Mail mit Ihnen in Verbindung zu treten und Ihr Anliegen gemeinsam zu klären. Wir freuen uns, dass wir gemeinsam eine Lösung finden konnten.
Wir bedauern sehr, dass es zuvor zu Verzögerungen in der Kommunikation gekommen ist. Dies entspricht keinesfalls unserem Serviceanspruch. Ihr Feedback nehmen wir sehr ernst und arbeiten bereits daran, unsere Erreichbarkeit und internen Abläufe weiter zu verbessern.
Nochmals vielen Dank für Ihre Geduld und Ihr Verständnis. Bitte entschuldigen Sie die entstandenen Umstände.
Mit freundlichen Grüßen
Customer Service
The prices are very good but the…
The prices are very good but the delivery time is too long! I made my order in November and I only received today, in 5th january!. First SEUR lost my order, then it took more than 3 weeks to send another. Daniel, from the client attendance is very kind and tried to solve all the problems. I want to stay az a client but, sincerely, I don’t know!
28 de novembro de 2025
Avaliação não solicitada
Resposta de VR Perfumery
Dear Susana,
Thank you very much for sharing your feedback. We truly appreciate your kind words about our prices and your recognition of Daniel’s efforts to assist you.
We sincerely apologize for the delays you experienced with your order. Unfortunately, the initial shipment was lost by the courier, and we understand how frustrating it must have been to wait for the replacement for so long. Please know that we are actively working to improve our delivery processes and communication with our shipping partners to avoid similar situations in the future.
We hope that, despite this experience, you will continue to trust us for your future purchases. Your satisfaction is very important to us, and we will do our best to ensure that your next experience is seamless.
Thank you again for your understanding and for giving us the opportunity to serve you.
Kind regards,
Customer Support
VR Perfumery
Order 25 November for Christmas arrived…
Order 25 November for Christmas arrived 5 January. Website very difficult to use, tracking denied, order not recognised. When I eventually made contact, Daniel was very helpful and despatched a replacement. However, courier painfully slow (pick up?, their process?).
Re request for more, Daniel is fully aware of the delivery problems I experienced. The issue is more with the couriers used than VRP although their website was not helpful. First despatch was lost, I was told. Second took time to be arranged and collected by courier and didn’t arrive until well after Christmas.
5 de janeiro de 2026
Avaliação não solicitada
Resposta de VR Perfumery
Thank you for your detailed feedback.
We sincerely apologize that your order did not arrive in time for Christmas and for the frustration caused by the delivery delays. Unfortunately, during the peak holiday period we experienced significant issues with our courier partners, including lost parcels and slow processing, which affected some shipments.
We appreciate your comments regarding our website and tracking system, as they help us identify areas for improvement. At the same time, we are grateful for your recognition of the customer service provided once we were in contact, as resolving the issue was our priority.
Thank you again for sharing your experience. Your feedback is truly valuable to us.
Kind regards,
VR Perfumery
Atencíon y Servicio impecable.
Atencíon, Comunicación y Servicio impecable desde la realización del Pedido hasta el resultado final, en el que solucionaron una problemática por mi parte de forma inmediata. El comercio online necesita de este tipo de proveedores. Gracias por todo.
3 de janeiro de 2026
Avaliação não solicitada
Resposta de VR Perfumery
Muchísimas gracias por su valoración de 5 estrellas ⭐⭐⭐⭐⭐ y por sus amables palabras.
Nos alegra enormemente saber que la atención, la comunicación y el servicio han sido impecables y que pudimos solucionar la incidencia de forma rápida y satisfactoria. Comentarios como el suyo nos motivan a seguir ofreciendo el mejor servicio posible.
Gracias por su confianza y por destacar nuestro trabajo. Estaremos encantados de atenderle de nuevo cuando lo necesite.
Un cordial saludo,
Atención al Cliente
VR Perfumery
Everything was very good
Everything was very good. I am very satisfied. I can only recommend it.
22 de dezembro de 2025
Avaliação não solicitada
Resposta de VR Perfumery
Thank you very much for your 5-star review ⭐⭐⭐⭐⭐.
We’re delighted to hear that everything met your expectations and that you’re very satisfied with your experience. Your recommendation truly means a lot to us.
Thank you again for your trust, and we hope to welcome you back soon.
Kind regards,
Customer Support
VR Perfumery
Ware bestellt und nur Teillieferung erhalten
Ich habe bei VRPERFUMERY zwei Artikel bestellt, von denen jedoch nur einer im Rahmen einer Teillieferung angekommen ist.
Bereits beim ersten Versandversuch wurde mir mitgeteilt, dass die Ware offenbar nicht nach Deutschland geliefert wurde, weshalb angeblich eine Ersatzlieferung auf den Weg gebracht wurde. Bei der Bestellung handelte es sich um ein Geburtstagsgeschenk, das Mitte November eintreffen sollte.
Bis heute – kurz vor Weihnachten – ist die zweite Lieferung jedoch nicht angekommen.
Der Ansprechpartner Daniel, der auf meine Anfragen reagierte, zeigte sich anfangs sehr kooperativ. Es wurden mir mehrfach Trackingnummern zugesendet, die sich jedoch bei DHL nicht nachvollziehen ließen, da sie dort nicht existierten.
Nach diesen Rückfragen folgte leider komplettes Schweigen.
Ich bin sehr enttäuscht über den Verlauf, da das Hauptgeschenk für meine Frau bis heute nicht eingetroffen ist. Dadurch geriet ich in eine unangenehme Erklärungsnot.
Inzwischen habe ich die Bestellung storniert und hoffe nun, dass zumindest der Käuferschutz greift.
Insgesamt leider eine sehr unzuverlässige Abwicklung mit mangelhafter Kommunikation, was besonders bei Geschenken zu erheblichen Enttäuschungen führt.
17 de novembro de 2025
Avaliação não solicitada
Resposta de VR Perfumery
Sehr geehrter Herr Pelka,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Zunächst möchte ich mich aufrichtig dafür entschuldigen, dass wir Sie nicht früher bezüglich des Status Ihres zweiten Pakets kontaktieren konnten. Leider haben wir bislang keine Rückmeldung von der Versandagentur zu der eingeleiteten Untersuchung erhalten.
Um weitere Unannehmlichkeiten für Sie zu vermeiden, haben wir schließlich die Rückerstattung des Betrags für dieses Paket akzeptiert. Ich bedaure sehr, dass die Lieferung Ihres Geschenks nicht wie geplant angekommen ist und dass dies zu Enttäuschungen geführt hat.
Wir nehmen Ihre Rückmeldung sehr ernst und arbeiten kontinuierlich daran, unsere Abläufe und die Kommunikation zu verbessern, insbesondere bei Geschenksendungen, um solche Situationen in Zukunft zu vermeiden.
Nochmals vielen Dank für Ihre Offenheit und Ihr Verständnis.
Mit freundlichen Grüßen
Kundenservice
VR Perfumery
Second purchase from VR Perfumery
Second purchase from VR Perfumery, and the quality is consistent. The sampler helped me compare notes, then the full bottle arrived well protected. Projection is balanced, lasts through the workday, and I’ve already had compliments. Great value, I’m planning my next pick.
10 de dezembro de 2025
Avaliação não solicitada
Resposta de VR Perfumery
Thank you very much for your 5-star review ⭐⭐⭐⭐⭐ and for choosing VR Perfumery again — we truly appreciate your continued trust.
We’re delighted to hear that the sampler helped you compare notes and that your full bottle arrived safely and well protected. It’s wonderful to know you’re enjoying the fragrance’s performance and even receiving compliments!
Thank you for your kind words and loyalty. We look forward to helping you with your next pick very soon.
Kind regards,
Customer Support
VR Perfumery
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