Ordering from this company has actually been very positive. My first order missed the expected delivery date, so I contacted them asking for an update and I received a thorough response really qui... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ab dem 13.02.2026 steht meine Bestellung als versendet. Keine Sendungsnummer! Keine Updates. Kontaktaufnahme probiert 2 Mal - keine Antwort. Keine möglichkeit auf eine Rückzahlung! Kein Wunder da... Ver mais
A empresa respondeu
Die Ware am 22.04. bestellt ging am Transportweg verloren. Die Nachbestellung wurde dann schlussendlich am 05.06. geliefert. Also eineinhalb Monate Lieferzeit ist eindeutig zu lange. Sehr positiv erwä... Ver mais
A empresa respondeu
I bought some things that was supposed to be in stock. Weeks later they claimed that the parcel was lost by the courier service, although a tracking number couldn't be presented. I was promised a refu... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Online Store - Free delivery - Luxyry Perfume
Informações de contato
C/ Profesor Mejias Peña, 21, 35200, Telde, Espanha
- 611602356
- info@vrperfumery.com
- vrperfumery.com
3,4
Bom
181 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
⭐️⭐️⭐️⭐️ (4/5)
⭐️⭐️⭐️⭐️ (4/5)
“Thought it was a scam, but it arrived!”
I honestly thought this was a scam at first. The Royal Mail tracking link didn’t work at all, and when I tried to check reviews, they didn’t give me much confidence either. On top of that, I didn’t get any replies to my email
which made me even more skeptical.
However, the products did show up — about a week later than expected. It was a bit of a surprise since I had given up hope, but I’m relieved that it turned out okay in the end. The items itself is legit and in perfect condition.
Just be prepared for delays and poor communication. If you can wait and don’t mind a bit of uncertainty, you’ll probably be fine.
10 de julho de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Thank you for taking the time to share your experience — and for giving us the benefit of the doubt.
We’re genuinely sorry for the lack of communication and the delay with Royal Mail tracking. That’s not the experience we aim to provide, and we completely understand your frustration. We're actively working on improving our support response times and tracking systems to offer more clarity and peace of mind throughout the process.
That said, we're truly glad to hear that your order arrived safely and that you're happy with the product quality. Your honesty helps us grow, and we appreciate your patience.
If there's anything else we can do or if you have any questions, feel free to reach out directly. We’re here to help.
Warm regards,
VRPERFUMERY
[Erledigt] Falsches Produkt geliefert. Rücksendung selber zahlen!
3. Update:
Die haben die Rücksendekosten übernommen und nach ankommen der Ware , die volle Rückerstattung veranlasst.
2. Antwort:
Das stimmt. Ich warte auf die Retoure Entwicklung.
1. Vorher:
Obwohl in meiner Bestellübersicht klar ersichtlich ist, welches Produkt ich bestellt habe, behauptet der Kundenservice, es sei korrekt geliefert worden – das ist schlichtweg falsch und absolut unprofessionell. Es handelt sich um zwei verschiedene Produkte mit unterschiedlicher Wirkung.
Statt den Fehler einzugestehen, soll ich nun auch noch für die Rücksendung zahlen. Das ist inakzeptabel.
Sollte ich keine kundenfreundliche und vollständige Lösung erhalten, werde ich rechtliche Schritte über meine Rechtsschutzversicherung einleiten und meine Erfahrung auf allen verfügbaren Bewertungsplattformen öffentlich machen.
4 de julho de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank für Ihre Rückmeldung. Wir bedauern aufrichtig die entstandenen Unannehmlichkeiten.
Im Rahmen unserer Richtlinien haben wir den Vorfall bereits geprüft, unseren Fehler anerkannt und den Rückgabeprozess für die erhaltenen Artikel eingeleitet. Selbstverständlich übernehmen wir alle Rücksendekosten, damit Ihnen dadurch keine weiteren Unannehmlichkeiten entstehen.
Sobald das Paket bei uns eingetroffen ist, werden wir – je nach Ihrer Präferenz – entweder eine vollständige Rückerstattung oder den schnellen Versand der korrekten Artikel veranlassen.
Unser Ziel ist es, jede Reklamation fair und lösungsorientiert zu bearbeiten. Wir bitten Sie daher um etwas Geduld, bis der Rückversand abgeschlossen ist. Gerne stehen wir weiterhin zur Verfügung, um sicherzustellen, dass Ihre Erfahrung mit uns positiv endet.
Mit freundlichen Grüßen
Daniel
Kundendienst
VR Perfumery
Expérience désastreuse
Commande passée le 10 avril et toujours pas reçue ni remboursée le 3 juin. Malgré plusieurs réclamations et une promesse de réexpédition je n’ai plus aucune nouvelle !
2 de junho de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Bonjour,
Tout d’abord, nous sommes sincèrement désolés pour cette expérience décevante qui ne reflète en aucun cas le niveau de service que nous souhaitons offrir à nos clients.
Nous avons bien pris en compte votre dossier et comprenons parfaitement votre frustration face à ce retard inacceptable. Malheureusement, des difficultés logistiques indépendantes de notre volonté ont perturbé certaines expéditions ces dernières semaines. Cela dit, nous aurions dû vous tenir mieux informé(e) de l’évolution de votre commande et nous vous prions de nous excuser pour ce manque de communication.
Notre service clientèle va reprendre immédiatement contact avec vous afin de trouver une solution rapide et définitive à votre situation (réexpédition ou remboursement intégral selon votre choix).
Nous restons à votre entière disposition et espérons avoir l’occasion de regagner votre confiance.
Bien cordialement,
L’équipe VRPERFUMERY
Super fan of what they offer!
Super fan of what they offer! Everything was quite nice, and most importantly smells spectacular.
19 de maio de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Thank you so much for your kind words and for taking the time to share your experience!
We are thrilled to know that you are enjoying our selection and that the scents have fully met your expectations — nothing makes us happier. ✨
We look forward to welcoming you again soon and helping you discover even more wonderful fragrances.
Warm regards,
The VRPERFUMERY Team
Sin producto, sin dinero
El 5 de abril hice un pedido, después de dos semanas esperando, les mandé un mail para saber porqué no había llegado y me dijeron problemas con el transportista. Me dijeron que lo tenían en stock y me lo podían volver a enviar, accedí... otras dos semanas y cuando les pregunto me dicen que no está en stock y no lo consiguen (miro en su página web y lo siguen poniendo como que tienen stock!). Pido el reembolso, acceden, pero el dinero nunca llegó y no responden a mis mails.
Estamos a 31 de mayo y ni respuesta ni dinero... he pedido ayuda a la OCU, veremos si consigo recuperar mi dinero.
Después de dos meses, de su falta de respuesta y de ver que el producto se sigue ofertando, me hace pensar que es una estafa que sigue activa.
Actualizo 9 de junio. Pues sí, respuesta ya me han dado, mil disculpas y excusas... lo de siempre, ya he dado mis datos para ingreso... sigo sin recibir el dinero...
31 de maio de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Estimada Sra. Cueva,
En primer lugar, lamentamos profundamente toda la frustración y malestar que esta experiencia le ha generado. Entendemos perfectamente su decepción, y le pedimos nuevamente disculpas por los inconvenientes sufridos durante el proceso de su pedido.
Efectivamente, tal y como hemos confirmado recientemente por correo electrónico, el reembolso fue finalmente procesado el pasado día 13. Agradecemos su paciencia durante estos días mientras gestionábamos la incidencia con el transportista y el proveedor, así como los retrasos adicionales que no son habituales en nuestro servicio.
Seguimos trabajando constantemente para mejorar nuestros procesos logísticos y evitar este tipo de situaciones en el futuro. Para nosotros, la confianza de nuestros clientes es prioritaria y esperamos poder ofrecerle una mejor experiencia en futuras ocasiones.
Quedamos siempre a su disposición para cualquier consulta.
Atentamente,
El equipo de VRPERFUMERY
J'ai découvert cette parfumerie et je…
J'ai découvert cette parfumerie et je suis totalement conquise ! Les fragrances sont uniques et le service client est vraiment à l'écoute.
14 de março de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Un grand merci pour votre avis si positif !
Nous sommes ravis que votre découverte de notre parfumerie ait été à la hauteur de vos attentes. Votre satisfaction est notre plus belle récompense, et nous serons toujours à votre écoute pour vous accompagner dans la découverte de nouvelles fragrances uniques.
Au plaisir de vous retrouver très bientôt sur VRPERFUMERY.
Bien à vous,
L’équipe VRPERFUMERY
Be careful with them… scammers
Be careful with them… scammers, waiting for my return from February 2025, they do not answer.
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Dear Alexandru,
We are very sorry to read your comment and sincerely regret the negative impression caused by this situation.
After reviewing your case internally, we would like to clarify that your return request was processed and the refund was issued some time ago. If you have not yet received the funds, please contact us directly at our customer service email info@vrperfumery.com so we can verify all the details with the payment processor and resolve any issue promptly.
We remain fully at your disposal to assist you and ensure this situation is completely resolved. Our goal is always the full satisfaction and trust of our customers.
Kind regards,
The VRPERFUMERY Team
Nach einigen Lieferproblemen hat der…
Nach einigen Lieferproblemen hat der Daniel mich doch noch mit seiner Freundlichkeit und Kompetens , überzeugt .
Besten Dank für die fürsorgliche Beratung durch Daniel,der sicherlich auch ein paar graue Haare bekommen hat .
Ich werde sicherlich bei vrperfumery wieder bestellen .
23 de maio de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Lieber Herr Mensch,
herzlichen Dank für Ihre freundliche 5-Sterne-Bewertung!
Es freut mich sehr, dass ich Sie letztendlich mit unserem Service überzeugen konnte – auch wenn der Weg dorthin diesmal nicht ganz reibungslos war. Ihre Worte bedeuten mir persönlich sehr viel und motivieren uns, weiterhin mit vollem Einsatz für unsere Kundinnen und Kunden da zu sein (selbst wenn dabei ab und zu ein graues Haar dazukommt 😉).
Ich freue mich schon jetzt auf Ihre nächste Bestellung bei VR Perfumery und stehe Ihnen jederzeit gern zur Verfügung, falls Sie Fragen oder Wünsche haben.
Mit herzlichen Grüßen aus Spanien
Daniel Marín
Kundenservice
VR Perfumery
This is the 2nd time that we order from…
This is the 2nd time that we order from them and once again I am beyond pleased with the delivery. Smells SO good haha
16 de abril de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Thank you so much for your kind words and for trusting us again with your order! 😊
We’re thrilled to hear that everything went smoothly and that you’re enjoying the fragrance – there’s nothing better than a scent that makes you smile!
We look forward to delighting you again in the future.
Warm regards,
VR Perfumery
No response from vr perfumery
After my last post where they told to contact them, which I did the same day as the reply here with the order number ... so end of march i send a mail... still no response to it! I m waiting on my refund since the 23th januari 2025 for an order place on 7th december 2024... and you call yourself legit?
23 de janeiro de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Dear Tamara
We are truly sorry for the frustrating experience you've had, and we completely understand your disappointment. Please accept our sincere apologies for the delay and for not responding to your previous messages as promptly as we should have.
It’s very concerning to hear that you've contacted us multiple times without receiving a response. Clearly, something went wrong in our support process, and we take full responsibility for that.
To ensure this is resolved immediately, we kindly ask you to resend your email with the order number to info@vrperfumery.com, and include “TRUSTPILOT REVIEW – URGENT” in the subject line. This will help us identify your case quickly and process your refund without further delay.
We are a legitimate business and deeply committed to our customers’ satisfaction. What you've experienced does not reflect the standard of service we aim to provide, and we are determined to make this right.
Thank you for your patience,
VR Perfumery
am 14.03.25 per Banküberweisung…
am 14.03.25 per Banküberweisung Foundation bestellt, die letztlich nicht lieferbar war. Trotz mehrfachem Mail-Kontakt wurde bis heute keine Rückanweisung getätigt.
Vorsicht, da kein Käuferschutz!!
17 de março de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Liebe Frau Eisenbarth,
es tut uns sehr leid, dass Ihre Erfahrung mit unserem Service nicht zufriedenstellend war. Wir möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen.
Ihre Bestellung vom 14.03.2025, die per Banküberweisung bezahlt wurde, konnte leider nicht wie gewünscht ausgeführt werden, da der bestellte Artikel zwischenzeitlich nicht mehr lieferbar war. Wir haben Ihnen per E-Mail alternative Lösungen angeboten, unter anderem auch die Rückerstattung des gezahlten Betrags.
Sollte die Rücküberweisung noch nicht bei Ihnen eingegangen sein, bitten wir Sie, uns nochmals direkt unter info@vrperfumery.com oder telefonisch zu kontaktieren. Wir werden den Vorgang umgehend überprüfen und sicherstellen, dass die Rückzahlung schnellstmöglich erfolgt.
Bitte seien Sie versichert, dass wir Ihre Rückmeldung sehr ernst nehmen. Auch ohne offiziellen Käuferschutz übernehmen wir selbstverständlich Verantwortung für unsere Transaktionen.
Vielen Dank für Ihre Geduld und Ihr bisheriges Vertrauen.
Mit freundlichen Grüßen,
Daniel M.
Kundendienst
VR Perfumery
SCAMERS!!! BE CAREFUL!
placed an order in november 2024..
It was no longer available but there might have been a possibility to still get it with longer waiting time. 21 th of desember 2024 still nothing so a refund was made... which should have arrived in the next 10 days... no refund arrived . It was proposed that i gave bank account number instead of credit card because it could go faster... within 7 working days. Now 4 months later still no refund and D.does no longer answer mails...
Now is 5 months and I don't get my money back.
Dont buy nothing from them, they take your money and you don't get nothing!!!!
4.mars 2025 they write here:"please contact our customer service for help...." - I was contacted them, but of COURSE was NO ANSWER, like always.
They just lieing all the time.
This is SCAM!
NEVER BUY NOTHING FROM THEM, BECAUSE YOU LOST YOUR MONEY!!!
19 de abril de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Dear Alexandra,
I'm truly sorry for the long delay and the frustration this situation has caused. We completely understand your disappointment, and I deeply regret that our handling of your refund fell far short of your expectations — and of the standard we hold ourselves to.
While the refund request was submitted internally weeks ago, unfortunately it was not properly processed until recently — a mistake for which I take full responsibility. I would like to confirm that the accounting department finally processed and completed your refund on April 12th, and the funds have now been successfully transferred to the bank account details you provided. Depending on your bank’s processing time, the amount should already have reached you or will do so very shortly.
I assure you this is not representative of how we normally operate. We are taking your feedback very seriously, and we are actively reviewing our internal procedures to ensure this kind of delay does not happen again.
Again, I sincerely apologize for the inconvenience and stress caused, and thank you for your patience throughout this process.
Kind regards,
Daniel M.
Great customer service
At first I was disappointed that my bottle of perfume for my daughter didn't arrive by the said date. However, when I followed it up with VR Perfumery they were very quick to offer to send it again or to give a refund. As there wasn't enough time left to be sure to have the perfume in time for my daughter's birthday I asked for a refund. Daniel kept me in the picture all of the time, and within 3 days the full refund was back on my bank account.
Thank you Daniel and your team.
2 de abril de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Thank you so much for your honest and thoughtful review.
We truly regret that your original order didn't arrive in time — we understand how important it was for your daughter's birthday. That said, we're really glad we could resolve things quickly for you and that you felt supported throughout the process.
Your kind words about our communication and service mean a lot to us. We'll always do our best to ensure a smooth and fair experience, even when things don’t go as planned.
We hope to have the opportunity to serve you again soon — under better timing next time!
Warm regards,
Daniel
SCAM SCAM SCAM
Ordered 2 products which have not arrived, apparently lost by the couriers. Replacements were requested which also went missing. Having asked for a refund, but total silence from D. Don't try to buy from this website. Apparently, a refund has been processed, but not yet received, so we await and see.
5 de maio de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Dear Kevin,
We are truly sorry to hear about your experience and completely understand your frustration. Please accept our sincere apologies for the inconvenience caused by the delays and lack of communication regarding your order.
We take matters like this very seriously, and it's certainly not the standard of service we aim to provide. If your refund is still pending, or if there’s anything else we can do to assist, we would greatly appreciate the opportunity to resolve this issue for you as quickly as possible.
Since reviews on this platform do not include order details, we kindly ask that you contact us directly at info@vrperfumey.com or via our website, so we can identify your order and provide you with a personalized and immediate solution.
Thank you for your patience and understanding—we hope to make things right.
Best regards,
Daniel M.
Ordered a gift for my son which never…
Ordered a gift for my son which never arrived , apparently lost in the post . A replacement was ordered which also went missing. Having asked for a refund nothing has appeared despite me chasing it. I fear it will not happen. Buyer beware . Don’t be fooled by the response below, the refund has still not happened despite many promises. I had pretty much resigned myself to having been ripped off but 5 weeks and multiple emails later my refund has been processed.
8 de março de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Dear Customer,
We're very sorry to hear about your experience, and we truly understand how disappointing it must be—especially when the order was meant as a gift for someone special.
Please accept our sincerest apologies for the inconvenience caused by the delivery issues and the delay in processing your refund. This is certainly not the experience we want any of our customers to have.
We would really like to resolve this for you as soon as possible. As reviews don’t include order information, we kindly ask you to contact us directly at info@vrperfumery.com or through our website so we can identify your order, check the refund status, and ensure everything is resolved to your satisfaction.
Thank you for your patience, and again, we are very sorry for the trouble caused. We hope to hear from you soon so we can assist you personally.
Best regards,
Daniel M.
Commande de deux parfums qui n’ont jamais été reçus et non remboursés intégralement
Commande de deux parfums qui n’ont jamais été reçus. Puis j’ai demandé le remboursement, j’ai reçu un remboursement sur 2. Le responsable que je n’ai pas arrêté de contacter me promettait de me rembourser dans les meilleurs délais, mais le remboursement n’est jamais parvenu. Je lui ai annoncé que j’allais le signaler.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Cher Khady,
Nous sommes sincèrement désolés d’apprendre votre expérience et comprenons parfaitement votre frustration. Veuillez accepter nos excuses les plus sincères pour les désagréments causés par les retards et le manque de communication concernant votre commande.
Nous prenons ce genre de situation très au sérieux, et cela ne reflète en aucun cas le niveau de service que nous souhaitons offrir. Si votre remboursement est toujours en attente, ou s’il y a quoi que ce soit d’autre que nous puissions faire pour vous aider, nous apprécierions grandement l’occasion de résoudre ce problème dans les plus brefs délais.
Étant donné que les avis sur cette plateforme ne contiennent pas les détails de la commande, nous vous prions de bien vouloir nous contacter directement à l’adresse suivante : info@vrperfumery.com ou via notre site web, afin que nous puissions identifier votre commande et vous proposer une solution immédiate et personnalisée.
Merci pour votre patience et votre compréhension — nous espérons pouvoir rectifier la situation.
Cordialement,
Daniel M.
TE COBRAN Y NO TIENEN STOCK Y NO TE DEVUELVEN EL DINERO
Primera y última vez.Malísima experiencia. El día 25/02/2025 compré en su web la colonia iris de Prada 30 ml y me cargaron en la Visa 56,17€.El día 27/02 me comunican que no tienen stock y me preguntan qué quiero hacer.El día 28/02/2025 doy orden de cancelar pedido ya que no tienen el producto y que me reembolsen el dinero.Hoy día 07/03/2025 NI RASTRO DE MI DINERO. NO HAN ABONADO LOS 56,17€.He reclamado mi DINERO vía email y vía su formulario desde el día 03/03/2025 y dicen que ya lo han reembolsado.MENTIRA.Sé un "poquito" del funcionamiento de las devoluciones/bancos y al menos debiera aparecer como abono pendiente. ESTAFA?,no lo sé pero TOMADURA DE PELO SÍ.
ES JUSTO DECIR QUE HOY 08/03/2025 tras dos emails que les envié y està reseña, me han devuelto el dinero vía BIZUM esta misma mañana.Según comentan están en pleno cambio de cuentas bancarias
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Lamentamos sinceramente los inconvenientes que has experimentado con tu pedido. Entendemos tu frustración y te pedimos disculpas por los retrasos ocasionados.
Queremos asegurarte que hemos hecho todo lo posible para resolver la situación lo antes posible. Como mencionamos, el reembolso se realizó a través de Bizum el 08/03/2025, y sentimos que nuestra transición bancaria haya causado este inconveniente.
Tu satisfacción es muy importante para nosotros, y tomamos en cuenta todos los comentarios para mejorar continuamente nuestro servicio. Esperamos poder ofrecerte una mejor experiencia en el futuro.
Si tienes cualquier otra consulta o inquietud, no dudes en contactarnos.
Atentamente,
Daniel
Après deux mois d’attente , belle surprise !
Après deux mois d’attente et de relances , ma commande est enfin arrivée ! Je n’y croyais plus . Mais quel plaisir de recevoir le colis qui était conforme à ma commande avec qui plus est plusieurs échantillons qui complétaient le tout .
Si l’on est patient et persévérant , je recommande car les prix sont imbattables !
13 de janeiro de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Nous vous remercions pour votre patience et votre retour d’expérience ! Nous sommes ravis d’apprendre que votre commande est bien arrivée et qu’elle vous apporte satisfaction. Nous comprenons que l’attente ait pu être longue, et nous apprécions votre persévérance et votre confiance en notre service.
Nous espérons que vous profiterez pleinement de vos produits et des échantillons offerts. Votre satisfaction est notre priorité, et nous restons à votre disposition pour toute future commande ou question.
À très bientôt !
Complete scammers
3 de dezembro de 2024
Avaliação não solicitada
Resposta da VR Perfumery
Dear Marie,
We are truly sorry to hear about your experience and understand your frustration. Please know that providing great service and satisfaction is incredibly important to us, and we deeply regret that we did not meet your expectations.
We would love to resolve this matter as quickly as possible. Could you kindly reach out to our customer service team at info@vrperfumery.com so we can assist you in finding a solution?
Thank you for your feedback, and we look forward to resolving this issue for you.
Best regards,
VRPERFUMERY
Voleurs !
Voleurs ! Ma commande n'a jamais été envoyée et je n'ai jamais été remboursé. Malgré mes multiples relances, le vendeur me fait tourner en rond et aucun remboursement n'a été initié. Expérience désastreuse et service client déplorable. Ce site semble opérer en toute impunité et constitue une véritable arnaque. À éviter absolument !
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da VR Perfumery
Cher Kwam,
Nous sommes sincèrement désolés d’apprendre que vous avez rencontré ces difficultés avec votre commande et nous comprenons parfaitement votre frustration. Ce n’est pas du tout l’expérience que nous souhaitons offrir à nos clients, et nous regrettons profondément la situation.
Nous vous prions de bien vouloir nous excuser pour tout inconvénient. Pour résoudre rapidement ce problème, nous vous demandons de nous envoyer vos informations de commande à info@vrperfumery.com, et nous nous engageons à traiter votre remboursement sans plus de retard.
Merci de votre patience et de votre compréhension. Nous mettons tout en œuvre pour améliorer nos services et éviter que de tels problèmes ne se reproduisent.
Cordialement,
VRPERFUMERY
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