I’ve bought a few Wahl products over the years & always found them a good value, dependable brand. My most recent purchase unfortunately stopped working after a couple of years so I emailed custome... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Fik en baber maskine wahl professional i julegave og sikke en skuffelse. Utrolig ringe barbermaskine river mere end en sløv engangs skraber. og tager 2 til 3 gange så lang tid at babere sig med den... Ver mais
Bought a globe for my son’s 10th birthday as he said he wanted something he could keep for a long time. Very quick delivery (bought Monday night, delivered Wednesday lunchtime) and our whole family wa... Ver mais
I rang Wahl customer service regarding a so called indestructible shaver someone had bought my husband as a gift which would not charge. I spoke to a wonderful lady called Tracy who sorted my issue ou... Ver mais
Detalhes da empresa
Escrito pela empresa
Leo Wahl invented the world’s first electromagnetic hair clipper in 1919. Since then, Wahl has created a range of professional and home grooming, styling and personal care products with an unrivalled quality that you can trust.
Informações de contato
Sterling House, CT12 5GG, Ramsgate, Reino Unido
- 01227 740066
- customer.services@wahl.co.uk
- wahl.co.uk
3,8
Muito Bom
383 avaliações
Respondeu a 14% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic customer service
Fantastic customer service!
Rebecca was professional, quick, friendly and gave me all the info I needed to purchase the correct item.
Strongly recommend Wahl.
16 de outubro de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback to Rebecca Thank you
Awesome customer service
Awesome customer service! Quick response containing the links to the product I needed. They even followed up to check how I was getting on. Great, old-school attention to customers. Thanks!
26 de setembro de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you
Rubbish customer service
Rubbish customer service. Magic clipper purchased, after 12 months stopped working . Was told i never oiled them , then told wear and tear
30 plus years in the barbering industry
To be told i never oiled my clippers !!!!
What a joke
26 de setembro de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
We’re sincerely sorry to hear that your experience with us hasn’t met your expectations. Providing a great customer experience is very important to us, and we appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns.
Excellent after sales service
Needed to contact Wahl about a dog clipper comb attachment problem. They replied to my query quickly and resolved my issue. Thank Wahl.
24 de setembro de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you
Excellent after sales services
Excellent after sales services
23 de setembro de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist you. Thank you
Excellent after sales services
Excellent after sales services
23 de setembro de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist you. Thank you
delivery not clear until after purchase
delivery not clear until after items are paid.
website statement free delivery over £20 note this us ExVat
22 de setembro de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
We’re sincerely sorry to hear that your experience with us hasn’t met your expectations, please email us customer.services@wahl.co.uk so we can learn more about your situation and discuss this together.
I bought the premium legend clippers…
I bought the premium legend clippers only for them to break after 14 months.The metal piece that connects plastic to the blade just fell off.
I called customer service hoping they would replace.I just got told that I would need to pay £66 pound for Wahl to fix.Terrible customer service and scandalous product aftercare. Not a company I would suggest using.
20 de setembro de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
We’re sincerely sorry to hear that your experience with us hasn’t met your expectations. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us customer.services@wahl.co.uk so we can discuss this together, and hopefully earn back your business.
I bought a gold cordless magic clipper…
I bought a gold cordless magic clipper and a gold cordless magic detailer. I was shocked to see the blade bag was damaged and the clipper wrapping wasn't on. The box was damaged. The detailer screw looks like somebody had tampered with it. It wasn't charged. I had to charge it before checking it works. I paid over £340 for both. For sure the owners need to look into the complaints and deal with it a source. I know I will lose money if I return the product and I really need the machine. Feel scamed.
5 de setembro de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
We’re sincerely sorry to hear that your experience with us hasn’t met your expectations. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at customer.services@wahl.co.uk so we can discuss this together, and hopefully earn back your business.
shocking
shocking. I retuned a damaged item and they sent a partial refund and claimed it was an 'unwanted item'. I had to pay the return postage in addition to the original postage which was not returned. So I am now nearly £8 out of pocket. I suggest if you have a faulty or broken item you simply go to the small claims court rather than use the Wahl returns process which will leave you out of pocket
9 de setembro de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
We’re sincerely sorry to hear that your experience with us hasn’t met your expectations. More importantly, we want to know more about your situation, as we have a very efficient returns process for returning damaged / faulty goods. We have contacted you via your ticket you raised with us so that we can discuss this together to make this right and hopefully earn back your business.
Poor Quality Product, Poor Customer Service
Blade snapped but isn't included in the warranty. Not great for a £50 trimmer that is being used once a week for 2 years.
Replacement is £16 incl. P&P, which for a part that costs pennies to make and is not covered under warranty is extortionate. Probably designed to fail purposely. My previous Remington trimmer lasted for 5 years and was 1/3 of the price.
Update: The spare part has been out of stock for over a month now and they will not reply to my emails. Poor customer service. Avoid!
7 de julho de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
We’re sincerely sorry to hear that your experience with us hasn’t met your expectations, and are sorry for the stock delay that we have experienced with the part you require. More importantly, we want to know more about your situation and figure out how we can make this right. Please reply to your ongoing ticket with customer.services@wahl.co.uk so we can discuss this together, and hopefully earn back your business.
Easy to order
Easy to order , well packed
Clear instructions
Quality feel product
Would recommend
Many thanks
26 de junho de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'll be sure to pass on your positive feedback. Thank you
Been a wahl user for many years
Been a wahl user for many years. I needed to replace some of my kit. I've noticed alot of people moving away from wahl but decided to stay as my products have always been reliable. Big mistake.
ISSUE 1, My detailers were faulty and wouldn't cut shorter than my wahl super taper. The WAHL regional manager told me this is normal, which is utter nonsense and defies the point of the product.
ISSUE 2. My clippered had bad blade alligned which couldn't be fixed, I request a refund and i ordered else where.
They sent me back someone else's used returned clippers with the same issue, as it had long hairs attached...
Edit: They stated they would send me a returns label. They didn't. I've now emailed them 5 times. Nothing. I've had to open a PayPal case just to get a response.
29 de maio de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Thank you for working with us to resolve the problems you experienced. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you and can see that this has now been resolved, and we remain available if you have any further questions or concerns.
We appreciate your time and your business.
My shaver stopped working
My shaver stopped working. I contacted Wahl hoping for a repair but I was told the item was still under guarantee and that I was entitled to a new replacement. Fantastic customer service.
5 de junho de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist you. I'll be sure to pass on your positive feedback. Thank you
Great support team
6 de junho de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist you. I'll be sure to pass on your positive feedback. Thank you
My enquiry was dealt with immediately…
My enquiry was dealt with immediately by a very polite person (Becky)on the help desk. Arrangements were made to return the item whereupon it was repaired and returned quickly without any fuss. Well done.
24 de maio de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you
100000/10
Small problem with the foil head on my shaver, got in touch and was swiftly emailed back from Rebecca who was very helpful and sorted my issue quickly.
10/10 service would recommend:)
2 de maio de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback to Rebecca. Thank you
100% recommend Wahl
My product developed a problem with the blades, unfortunately they are not covered under the warranty. However Wahl replaced them free of charge. Highly recommend this company, they really do look after their customers.
22 de abril de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist you. I'll be sure to pass on your positive feedback. Thank you
The customer service team members are…
The customer service team members are really helpful and supportive.
19 de abril de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist you. I'll be sure to pass on your positive feedback. Thank you
WAHL are the greatest
Here’s why Wahl are one of the greatest:
1. Their products are 10/10
2. Their customer service is 10/10
Rebecca in particular from the customer service team is wonderful.
I’ll always buy from WAHL.
17 de abril de 2024
Avaliação não solicitada
Resposta da Wahl (UK) Ltd
Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you
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