Wahl (UK) Ltd Avaliações 383

Purchased a REFURBISHED Detailer Cordless Trimmer and expected it to arrive in satisfactory condition: repaired/maintained and cleaned. Instead, the trimmer arrived with lots of black and ginger hair, no original box and no stand.

I decided to purchase another one to be able to compare and choose a better one to keep. Surprise, surprise… The next trimmer arrived in even worse condition: Hair all over the blade, no original box and no stand.

To say that I was flabbergasted is to say nothing!

I again wrote to customer services to explain the situation and to express my emotions. After receiving a reply, I realised that both emails sounded robotic and looked like a template that was being used by their customer services. So, if you think you are speaking to customer services - you are mistaken! Customers play no role in their business and for such reason, I WILL NEVER BUY FROM WAHL AGAIN!

Great customer service from Rebecca at Wahl.
Dealt with my enquiry quickly and efficiently.
So good to be able to talk to a human rather than a chatbot.

had the aquablade beard trimmer for 5 years now, had to contact them because i dropped it and broke the blade, next day reply and next day delivery for the part, back working perfectly again. love the trimmers and have been great, battery lasts ages and they are still available new so easy for parts.

An excellent experience. I had a query and e-mailed customer services at 8.00 p.m. Hannah replied the next day and sorted everything out. The impression I received was that she cared the customer was happy and was willing to take the time to ensure this. Thank you Wahl and especially Hannah for the help you gave me.

I recently purchased some Wahl Clip & Trim 11 hair clippers. My last Wahl clippers lasted 20yrs & performed perfectly throughout that time. These are useless. Despite my hair only being a number 1 in length, the clippers jammed.
My hopes weren't high when I saw Made in China. Unsurprisingly they are not fit for purpose.

Wahl are one of those companies which are a rare breed these days. Customer service is second to none with a part ordered for a hair trimmer which was otherwise for the dustbin. Wahl sent a new part free of charge only postage cost to me which was easy to fit and gave new life to my old well used trimmer. Quality products, quality service.

We have been using Wahl trimmers for many years, but this was first time we used their customer services and it was excellent. Prompt and efficient response by courteous Hannah, who very swiftly arranged replacement product due to battery problems. We can see from other reviews that number of customers have experienced same issue, which perhaps is something that Wahl should address, though it seems it’s just few bad apples so to speak. We are glad we’ve been using their products over the years though. To use a cliche, first time for everything. In this instance, excellent customer service almost makes you want their services more often, that’s how good they were! Other companies should take heed, perhaps: Wahl customer service is leading example not just dealing quickly, but following up and making sure the issues are fully resolved. Many thanks to Hannah and the team!

Not just great products but incredible customer service to compliment.
Such a pleasure to deal with Hannah from start to finish.
Would certainly recommend their products and service.

The Customer Service is Excellent , I ordered the wrong Item and had to call to cancel it and purchase the correct Item - It was so easy to do and the Staff are extremely helpful and polite - 10 out of 10 for Wahl

I have purchased directly from Wahl have had no issues. Also ordered wrong part recently which I returned for full refund, great.

I had an issue with a set of clippers which Hannah resolved immediately.

Great customer service, thank you!

I cannot fault Wahl's excellent customer service. My Aqua Blade Wet/Dry Stubble & Beard Trimmer have worked great until recently. There was an issue with them retaining their charge. I contacted Wahl and sent them to be repaired/replaced. This was quick & easy and the turn around for getting the replacement trimmers back to me was done within the same week. Thank you Rebecca at Wahl for your wonderful help with this. Nick

I recently experienced excellent customer service from Wahl that I must share. When my Wahl shaver encountered an issue, their support team responded promptly and professionally.

Hannah swiftly addressed my concerns and determined that my shaver qualified for a warranty replacement. The process was seamless, and within days, I received a brand new shaver at my doorstep.

Wahl's commitment to customer satisfaction shines through their efficient handling of issues and dedication to standing behind their products. Thank you!

Great customer service. Had issue with faulty deep tissue massager. 2 years old, no receipt .Customer service was very good and honored their 2 year warranty and replaced it with a new one within 3 days. Now that's customer service.

Hannah from customer services has gone above and beyond to help me source the correct replacement part for my Wahl Blender, can't fault them :)

Brilliant customer helpline. Response time was 1st class. Friendly Knowledgeable staff.

Excellent product and delivered within 72 hours.

Spoken to Tracy today and wow I'm in shock how amazingly well I was treated. It's hard to find positives in big companies these days but the service I received by Tracy was amazing. A rare combo having a great product and great customer service. Win win for wahl

Great customer service! I'd lost my charger to my clippers. I contacted Wahl with an image of my clippers, they responded super quick and even supplied a direct link of what I needed to purchase. The website is very easy to navigate and use. The products are excellent and reliable.