Wahl (UK) Ltd Avaliações 382

Real short sharp and expertly handled my issue.

Thanks again

It was the attention to detail.
The friendly professional approach to my enquiry and the positive response & result

I have been a Wahl customer for many years and have bought many of their products over the years. A few years ago I bought a beard trimmer (Model SS2L) which I was happy with it until the on/off button fell off, making the unit inoperable. Thinking it was a 'one off' problem with just that unit, I bought another one. The on/off button, again has started to come away and will drop of soon. So I contacted Wahl customer service, who did not accept or acknowledge it was a design fault. They did not offer a replacement but instead offered a repair on one of the trimmers. They have had my trimer well over two weeks now! Just to let you know that I won't be buying a Wahl product again!!

Wow. This is probably THE best customer service i have ever experienced. My three month old Wahl 'life proof' wet & dry shaver packed in mid shave and as a result the foil head broke. I was all ready to return the shaver for repair under warranty but Wahl have replaced the shaver FOC. Fantastic.

Excellent products and company to deal with. I had an issue with my trimmer and it was resolved in quick order, very happy to recommend Wahl

Issues with our James Martin hand blender after using it for the first time. Contacted WAHL customer services and within 24hrs informed that spare part was being sent out.
First class service

Excellent customer service. Needed a replacement part. Fast response. This is my 2nd Wahl product.. find them very good reliable products. Will shop again.

Great customer service, can't fault the level of commitment to sort out problems

I bought the Precision 4 in 1 Multi Groomer. Out of the box the (mostly plastic) groomer and attachments felt flimsy compared to others. After 6 months of infrequent use one of the attachments broke. I contacted customer services. They asked for a picture. On receipt they tried to say that the part was not meant to be in two pieces inferring misuse rather than a manufacturing/design defect. I did not expect this from a company such as Wahl. After pointing out the facts they did replace the part but I won’t be buying from Wahl again. The groomer is not built to last and their customer service was poor, in my experience at least.

I had an issue with a cutting blade going dull, I looked for info regarding the clipper i was gifted,i found that the the item had quite a good g/tee plus the blade was covered by a lifetime warranty I then sent an email to customer services regarding the blade and how I claimed on that warranty.
Within hours i had a reply stating what I needed to do, I then sent the blade back as described with proof of purchase, and within days i had a replacement blade through the letterbox.
I'm usually saddened how nowadays companies who deal with the general public selling their products seem to lack customer service when it comes to contacting them to resolve issues, but o was elated to find that Wahl was the opposite to most that I've experienced over the years.
From the start to the finish of my issues i had an extremely positive experience.
My only thought is why can't other companies treat and deal with issues as good as Wahl do..
Keep it up people..
Fantastic service

Quick response addressed my query 100%. Fantastic customer service

On 2 occasions now I have needed to contact Wahl, on each occasion I have found their customer services staff an absolute delight to deal with. They are everything a CS department should be, prompt, polite, sympathetic, positive and they follow through to completion.
I have to also complement the Senior Management of the Company for their attitude and ethos towards customers. Staff training is clearly to a very high standard and there must be adequate staff.
Not only do they meet, but really exceed customer expectations, how refreshing. WELL DONE EVERYONE AND THANK YOU.

Without a doubt this was the best dealing I had with a company ever I had a trimmer which became faulty it had 3 years warranty but I didn't have any receipt also I completely forgot where I purchased it from when I told wahl they simply ask afew questions and needed some pictures off me once I provided it to them they sent me a new just like that never have i experienced better way off replacement of any other company.

Thanks and keep it up

Had to make a claim under the Wahl guarantee. The company could not have been fairer and settled to my satisfaction within days. I recommend highly.

Exceptional customer service after a problem with my beard trimmer.

Hannah was very helpful responded on the same day and solved my issue within days

Excellent after service.
Replacing items very efficiently.
Highly recommended

Customer service were brilliant. E-mailed them regarding my slow cooker. I told them what the problem was. 2 days later I received an e-mail to say a replacement product was on the way and I should receive it within 3 days. I just received it today (day 2). Can't wait to use ut again.

Excellent after sales service, dealt with my product issue quickly and professionally