Wahl (UK) Ltd Avaliações 382

Exceptional first class customer service & after sales service. Can't recommend Wahl enough ⭐️⭐️⭐️⭐️⭐️

Wahls customer service are excellent,unfortunately the ss pro dog clippers not so good. Bought a pair a year back to keep two standard poodles tidy between grooming. Recently the clippers were snagging the hair and the head appeared to be twisting in the body, they have been back three times now and I have been told there is no problem.Have now bought a replacement for less than a quarter of the price, first impressions are good ,as is the cut time will tell. Will no longer pay high price for a named product to be disappointed in this way

Horrible quality - battery died after 3 months. other clippers lasted years . WILL NEVER BUY AGAIN

Returned a shaver for inspection, received an email on the 21st August stating the technicians have looked at it and will be returned. I sent 2 emails (29 Aug & 4 Sept) asking if it had been sent back, no response. Called on Thurs 7 Sept to chase. Got an email the same day, apologising and saying that there was a delay sending returning it to me (as if I didn't know and just called to waste my time) Told that I should get it back in 3 working days. Called again on Wednesday 13th to be told it will be delivered on the 14th. Does wahl have its own timezone? Their 3 days really mean 7.

It was only a replacement comb for a beard trimmer but it was sent immediately and received by post a day or so later. Followed by email checkup to see I had received and it was a correct part. seemed genuinely to care that I was satisfied!

Raised a ticket to get a spare part. No response.
Emailed again to get chase in case it got lost. No response again. Not hard to reply is it?

My one year old "practically indestructible" (as stated on the box) wet/dry shaver stopped working. The info indicated that this product has a 5 year guarantee, but we all know that many companies/manufacturers have "clauses" that make it hard to obtain repairs etc, so I expected the same. Not so in this case. I contacted WAHL's customer service department and received a very quick response from Rebecca. After a few details were supplied it was all sorted, in my case a replacement product was sent. From my perspective, absolutely faultless and efficient first class service from WAHL. I will definitely seek out their products in the future.

A experienced user of Wahl Aqua blade, with which I done everything related to my grooming. All the combs gave me the ability to cut my own hair, a great money saver. When I finally removed my beard I was looking for a closer shave. I consulted the Instruction booklet, but no mention of resetting blade. However an accompanying leaflet, amongst other advice, had a paragraph on improper adjusting, and positioning of upper and lower blade. NOWHERE IN MY PAPERWORK DID IT WAHL USERS SAY ‘DO NOT DISMANTLE THE HEAD’ I did, and it proved impossible for me to reassemble the head. I contacted Wahl customer service and my good fortune was contacted by Molly of customer service. She contended with my long discussion with many e mails, concerning my arguments about Wahls paperwork. Molly was extremely good trying to handle the complaint.she eventually agreed to follow up my argument with Wahl. She kindly organised a T blade replacement head for me. She explained by disassembling the head I had released the head tension which I would not be able to reset. Oh dear, I wish I had known.YOU DO NOW. I am now a pleased user of Wahl again, and with my reservation think my trimmer is a good, value for money product. Thanks again Molly, Wahl are fortunate having you working for them. Mike

My wife purcbased a Wahl shaver for my bitbday over a year ago. It helped me considerably as I am disabled. I found the lifeproof shaver to be excellent but unfortunately it stopped working. I took it back to the seller (Tesco Ltd Greenock) who aere not particularly helpful, saying they only gave 1 year's guarantee, though Wahl gave 5 years guarantee for this product. I then contacted Wahl Customer Services who were nothing short of outstanding, replacing my shaver within 3 days.

Excellent customer service when I had to report an error code on my James Martin multi cooker. I provided proof of purchase and under the guarantee a new multi cooker was sent to me without any hesitation. I can't thank them enough for the great service. It's a great product to have especially in a small size kitchen.

I bought a Wahl trimmer from Ebay. within 2 months it stopped working. Went back to the seller and he has a policy for 30 day return so as I was 2 months he couldn't help.
So I contacted Wahl UK who where very helpful and understanding. I item was replaced with no problems.
Great service thank you very much

I wanted some information about parts, and Customer Service very quickly gave me the details of their site, very pleased.
Thank you for your help.

Have had many beard and hair trimmers over the past 10 years from Wahl and it was not brand loyalty but habit that made me always think of the brand. Saw them in a hairdessers hands forever ago so though it must be a pro make. They break ALL THE TIME. the blades are not strongly sprung enough and eventually (usually about a month out of warranty) they go from cutting to snagging on your hair and hurting. Customer service have the easiest job in the world as they say the warranty is out and convince you to buy another. They say it politely but really they are saying our product is s**t now where is your money! Never again

5* customer service, prompt response to any queries. Product quality is of excellent standards for ease of use, great value for money. Highly recommend this product and the company

nowere near as well made as they used to be ,, when they was wahl usa they was fantastic ,,, i know this because ive been a barber for 27 years so ive used plenty of wahl over the years ,, now there made in europe hungary,, terrible now ,, cheaper materials,,

I purchased a Wahl "Lifeproof" shaver back in March 2020, just over 3 years old.
Unfortunately it just died however It had a 5 year guarantee.
I spoke to Rebecca over email in customer services and she advised on things to do and confirmed that the shaver was faulty so sent out a brand new replacement along with details on recycling the faulty one. Very quickly!

Absolutely top quality service from a well known brand!
Totally happy, I think I must have been unlucky with the shaver as they are literally bulletproof.
This is how big companies should treat their customers, very knowledgable, very empathetic and I am very satisfied!

My Wahl shaver stopped charging spoke to a very friendly agent who sent a prepaid sticker for the post office to return for examination. Posted it off and received a replacement within 3 days. Excellent service and excellent shaver.

I bought last September Extreme Grip 7 in 1 Multigroomer SKU 9893-417.

On the box, written in bold letters, "5 YRS warranty"

In order to attract consumers.

So I bought with trust, and in less than one year, the trimmer blade broke without any accident.

I contacted the customer service officer regarding the above mentioned.

The response was unspeakable so harsh, even though I spoke very positively and politely, said to me "the parts are not included, send pictures to me"

I send her with email, response was "you have to new blade plus postage" I respond to her it is less than one year, if after one year then logically right, please do consider to send me blade with half price, response was only 20%, then I compromise, ok send me then, response from her, " you must pay postage cost"

So I like to advise you, trust not any company and judge not by written on box with big bold letter 5YRS WARRANTY."

These are mirages and deceptions.

With peace