Ward Recycling Avaliações 

922
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Your communication was excellent. The delivery driver was very helpful and well manerd which I found unusual these days. Which made ward company they only one that i will be using in the future. Thank... Ver mais

Avaliado com 5 de um total de 5 estrelas

First time user of Wards and can happily recommend them to everyone. From the very helpful delivery driver, to the person responding very quickly to my email queries. Ordering online is a doddle and w... Ver mais

Avaliado com 3 de um total de 5 estrelas

Booked online with a delivery date scheduled for a Saturday, paid for skip. Received a call at the end of the same day of booking informing me skip cannot be delivered till Monday/Tuesday. Too late fo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great Customer service, easy to book. Delivery driver (Carl) went out of his way to deliver exactly where I wanted the skip even though a tricky tight driveway. Collected on time as requested, definit... Ver mais

Detalhes da empresa

  1. Serviço de gestão de resíduos
  2. Ferro-velho
  3. Serviço de Coleta de Lixo

Informação fornecida por fontes externas variadas

Ward Recycling offer complete waste management solutions ensuring minimal waste to landfill. Call our Professional Services team on 0345 337 0000 today.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

922 avaliações

5 estrelas
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2 estrelas
1 estrela

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4,6

Todas as avaliações

(922)

102 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Dangerous driving by Ward lorry driver

On 15 September at around 8.05am, a Ward lorry dangerously forced its way into the queue at Junction 25 of the M1 while we were towing a horse trailer, taking my horse to the equine hospital. We were in the correct lane, but the Ward driver who was in the wrong lane pushed us out into the next lane. If we hadn't have moved over the Ward driver would have clipped our trailer, despite my horse being clearly visible inside.

I contacted Ward directly with a formal complaint and photo evidence. They have now reviewed the camera footage, admitted the driver was in the wrong, and spoken with him to ensure he learns from this mistake.

I appreciate that Ward has taken this seriously and acted responsibly, but the incident was extremely dangerous and should serve as a reminder of the importance of driver awareness.

15 de setembro de 2025
Avaliação não solicitada
logotipo da Ward Recycling

Resposta da Ward Recycling

Thank you for bringing this to our attention. We are very sorry to hear about your experience with one of our vehicles, and we completely understand how distressing this must have been for you – especially while towing your horse to hospital. Safety is our top priority, and we take reports like this extremely seriously. We will be investigating this incident thoroughly and taking appropriate action. To help us do this, please could you share any photos and any additional details with us directly at customer.services@ward.com. We are committed to maintaining the highest standards of road safety and respect for other road users, and we appreciate you giving us the opportunity to look into this properly.

Avaliado com 5 de um total de 5 estrelas

Easy to book

Easy to book, reasonably priced. Delivered early by very nice and helpful driver. Collected easily too. Would use again.

27 de agosto de 2025
Avaliado com 4 de um total de 5 estrelas

would have been 5 stars if

would have been 5 stars if it had arrived earlier in the day. Delivery was expertly done considering the position on a one way terraced street, all done in about 10 minutes .

28 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

All positive and helpful staff

All positive and helpful staff

30 de julho de 2025
logotipo da Ward Recycling

Resposta da Ward Recycling

Hi Holly, thank you for the lovely feedback. We’re thrilled you found everyone positive and helpful. We’ll share your comments with the team.

Avaliado com 1 de um total de 5 estrelas

Didn’t organise collection with myself

Didn’t organise collection with myself. Turned up unannounced. Previous skip I had with them was on my drive for 4 weeks, this time less than a week. Had to pay additional fee of £30 due to this. The driver was spot on, the admin staff showed no understanding of the situation.

30 de julho de 2025
logotipo da Ward Recycling

Resposta da Ward Recycling

Hi Callum, I’m sorry for the frustration around collection and the fee - this isn’t the experience we want. Thank you for the kind words about our driver.
For clarity, our standard skip hire includes up to 7 days; additional weeks are chargeable. We’re sorry if this wasn’t made clear at booking.
Please share your booking reference with customer.services@ward.com and we’ll review the timeline—if a charge was applied in error, we’ll fix it. We’re also reinforcing our process to confirm collection times in advance.

Avaliado com 5 de um total de 5 estrelas

Good reliable service

Ordered for a particular day, it arrived with a very helpful delivery man, who made sure it was as far down our drive as possible so we could fit our car on behind. Skip collected on the day scheduled.

14 de julho de 2025
Avaliado com 1 de um total de 5 estrelas

I Delivered My Car But no payment yet

I Delivered My Car But Haven’t Received Payment – Completely Unprofessional Service

I delivered my car to your facility for recycling. I drove the vehicle there myself and handed over all the necessary documents. I was told I needed to wait two days for the car to be inspected. After two days passed, I was informed that the process was actually being handled by another company and that you had nothing to do with it.

However, this was never mentioned to me during the delivery. The Ward does not denying either, but they have no information about the process. My car is fully functional and contains all necessary parts, yet no payment has been made.

Furthermore, your live customer support was extremely rude, unprofessional, and clearly lacked training. Corporate-level customer service training is absolutely necessary. I would not recommend this company to anyone based on my experience.

21 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 yard Skip

Good all round service and reasonable cost. Easy online ordering for different size of skip requirements.

9 de julho de 2025
Avaliado com 4 de um total de 5 estrelas

so ordered the skip on a saturday and…

so ordered the skip on a saturday and then had an email saying it would not get dropped off until the tuesday and thought this was strange as no other skip company we have previously used has done this before. however the service was fab on drop off and you were able to deliver a skip to us on the date we needed unlike other skip companies

28 de junho de 2025

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