Wards Leathergoods Avaliações 

64
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I definitely got more than I thought I was ordering. I bought 2 shoulder bags, They came individually wrapped in a cloth pouch before being sealed. Confection and stitching was perfect. I cannot wait... Ver mais

Avaliado com 4 de um total de 5 estrelas

I order 2 since there was a bogo special and was excited to Receive them. For ordering large I can barely get a iPad in it no way a laptop will fit but it’s great quality and I’ll just use it as my... Ver mais

Avaliado com 5 de um total de 5 estrelas

First time purchasing bags from Wards. Both bags arrived in excellent condition. I will be ordering from Wards again if they’re still in business. I seem to recall seeing an ad saying they are going o... Ver mais

Avaliado com 3 de um total de 5 estrelas

Nice products, but the worst shipping process. You can not track a deliveries on the web site. But since Wards is going out of business, they may not care,

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Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

64 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

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4,0

Todas as avaliações

(64)

64 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Not really sure what to think for the…

Not really sure what to think for the price. I don’t think I got ripped off, but I was expecting better on the website leads you to believe you’re getting a full handcrafted leather bag experience which this is not but like I said for the price, I don’t think I got hurt

21 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

this company is a scam

this company is a scam. Please do not buy this product is not leather is pleather. They want to offer me a 20% discount of what I paid for instead of give me a full refund then they want me to return it back to China scam scam scam

15 de outubro de 2025
Avaliação não solicitada
logotipo da Wards Leathergoods

Resposta da Wards Leathergoods

We’re truly sorry the item didn’t suit your preference. The partial refund you were offered is an optional goodwill solution for customers who prefer not to ship a return, a full refund is always available once the item is returned in unused condition under our policy. We also reviewed the email thread with our team and saw that we hadn’t yet provided the return address because we were awaiting your reply to the initial options. If you’d like to proceed with the process, please reply to the previous email or message us at support@wards-leathergoods.com.

Avaliado com 5 de um total de 5 estrelas

Quality.

My first purchased the 2 ball caps Love them made with quality stitching and beautiful leather. I would recommend them to anybody. Now I'll purchase a duffel bag and a backpack.

9 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Backpack

I decided to take a chance and order the backpack from an unknown company. To my surprise, I was thoroughly impressed with the workmanship of the item. The leather is rich and durable, and the zippers are securely attached. The backpack has numerous pockets on the outside, as well as some well-organized pockets and inserts.

12 de outubro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Very nice backpack

Very nice backpack.
Looks great, although the design of the straps is a little awkward, not sure what it is, just feels different than other backpacks.

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I got what I wanted

I got what I wanted. It took two weeks for delivery but I expected that. Good metal zippers. Time will tell how good the leather is, it smells right and feels soft. I’m happy.

2 de outubro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Update on my last review

Now that this company has refunded me the cost of the bag they sent, I feel obliged to update my review. Other than the fact that they completely misrepresent their company and product, their customer support was friendly and eventually, after a fight, gave me my money back, hence the two stars.
What they won't do is refund me the cost of sending the bag to Zhejiang in China, their real location, which was about £30, more than I would have paid for their product in the first place had I known what it was really like.
Their slick website and adverts on Facebook etc portray a supposed master leather craftsman who is closing down and needs to sell his last few bags at sale prices. Please don't be fooled, this is a complete fabrication.
The item, when it arrived, was an awful brown plastic bag that, instead of the aroma of quality leather that I hoped for, stank of the thin plastic it was actually made from. The advertisement said it had been reduced from its normal price to a fraction of that, around £120. Still not a lot for a good quality leather bag that they advertised but horrendously overpriced for the actual bag they sell.
I wish I had read a truthful review before I spent my money but at least I eventually got it back.

1 de outubro de 2025
Avaliação não solicitada
logotipo da Wards Leathergoods

Resposta da Wards Leathergoods

Thank you for updating your review. We’re sorry to hear your experience didn’t meet expectations, and we appreciate the feedback. As noted in our previous response, we have removed the referenced product from sale while we complete an internal review to ensure this does not happen again. We also respect individual customer preferences and take all feedback into account for future improvements.

Avaliado com 1 de um total de 5 estrelas

International China scam

The bag was described to be made of leather with decades of experience at a discount. Fell for that. The bag was fake leather, pleather. It was shown with a metal zipper that was plastic. It was shown as fully stitched at the seams. Mine had a strange zipper in either ends that made the bag flat. It was described with material lined but mine was a plastic, synthetic material. There was no brand name or tag in the bag. To return it had to be shipped internationally to China that cost more than what I paid for. A total scam

19 de setembro de 2025
Avaliação não solicitada
logotipo da Wards Leathergoods

Resposta da Wards Leathergoods

We’re sorry for your experience, this isn’t the standard we stand behind. We’ve reviewed your emails and the details you shared, and we’ve placed the referenced bag on hold while our investigation is underway. A dedicated specialist is now reviewing your prior interactions and will be in touch with you directly. Thank you for bringing this to our attention, we’ll sort it out. If you need anything in the meantime, please reply to our last email or contact support@wards-leathergoods.com.

Avaliado com 5 de um total de 5 estrelas

Company did make good

Though my order did take some time to arrive the large carry on bag was flawless however belts too small & shoulder bag as well. I contacted the the company and was offered a refund return shipping fee wasn’t cheap they did credit my account of 40% which seemed reasonable since they did take care of it & was also pretty prompt in replying to my email is why they received 5 stars

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't be fooled.

Made a purchase. Very low-quality materials, not leather. Obviously from China (Chinese name on product and Chinese characters on packaging).
Gets shipped from some foreign destination then relabeled by someone California.
Don't be fooled.

29 de setembro de 2025
Avaliação não solicitada
logotipo da Wards Leathergoods

Resposta da Wards Leathergoods

We appreciate your feedback. Our products are built to our specifications and shipped via our logistics partners, which may route through regional hubs. We do not rebrand third-party goods. If anything you received suggests otherwise, please email support@wards-leathergoods.com with your order number and clear photos of the item so we can verify and provide the best possible resolution.

Avaliado com 1 de um total de 5 estrelas

SCAMMERS

SCAMMERS! All images on the site are stolen from elsewhere or AI generated. My husband ordered a leather cowboy hat and received a FELT COSTUME HAT. The other items received were NOT the ones pictured but were made out of leather...with knockoff Chinese tags. Husband contacted support asking for a full refund and they told him he'd have to cover the costs to return the items -- TO CHINA, which will cost us close to $100. This has been a NIGHTMARE experience and we are being ROBBED of our time, sanity, and money by this fraud.

29 de setembro de 2025
Avaliação não solicitada
logotipo da Wards Leathergoods

Resposta da Wards Leathergoods

I’m really sorry for the trouble you’ve experienced, that’s not the standard we hold ourselves to. If a felt costume hat arrived instead of the leather cowboy hat you ordered, we would like to have it checked and rectified.

Please email us at support@wards-leathergoods.com with your order number and a couple of photos of what arrived. We’ll immediately resolve this issue.

Avaliado com 1 de um total de 5 estrelas

When will the wait be over?

My order date is September 4, 2025, and today is September 29th. I still have not received my purchase. I had contacted the company three times before I found out they had sent my purchase to California, but I live in Michigan. After apologizing for their error, they did not allow me to make any changes or cancel the purchase, but advised me that it may be at least 15 more days.

4 de setembro de 2025
Avaliação não solicitada
logotipo da Wards Leathergoods

Resposta da Wards Leathergoods

We’re very sorry for the shipping error. The misrouting was a courier network issue outside our control, but still our responsibility to fix. We’ve sent a new package to your correct address at no extra cost. If you have any questions or need anything else, please send us a message at support@wards-leathergoods.com and we’ll help right away.

Avaliado com 5 de um total de 5 estrelas

High quality leather

High quality leather. Bag was looked as it did on website. Very pleased with purchase. Durable and looks great. Highly recommend

26 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

PLASTIC, NOT LEATHER!

I just received my Wards Leathergoods bag and to my enormous disappointment it's made from cheap, thin plastic and not the quality leather that they advertised and promised.
I have already emailed the company rejecting the item and requesting a refund. I'll update this review with news of how I get on.
Part 2
Wards Leathergoods customer support are certainly prompt. I have received two emails offering a further discount on my purchase. I have rejected their offer and now have an address in China to send my unwanted bag.
The reasons for rejecting the bag are:
There isn’t one part of this bag made from actual leather.
Their website tells a story of handcrafted leather goods made from premium crafted materials and that this is a closing down sale. However the same 5 bags are left after I purchased mine 2 weeks ago.
I do not trust this company and the thin, machine made brown plastic bag is clearly not as they advertised.

26 de setembro de 2025
Avaliação não solicitada
logotipo da Wards Leathergoods

Resposta da Wards Leathergoods

Thanks for raising this, and I’m sorry the bag didn’t meet your expectations. Our pieces are crafted in genuine leather, and on some models we use PU in select areas (reinforcements, linings, or edge finishes) to prioritize durability over purely aesthetic choices, we understand if that’s not to your liking. We’ve found your email and have already replied with next steps, please check your inbox and let us know how you’d like to proceed. If there’s anything else we can help with, just respond to that message and we’ll take care of it.

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