Watches.com Avaliações 

204
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I am absolutely dissatisfied with the watch purchase. The watch still hasn't arrived—it's been a month already. The status says "shipped," but in reality, USPS is still waiting for the package, meanin... Ver mais

Avaliado com 5 de um total de 5 estrelas

HAVENT RECEIVED THE WATCH YET AS IT WAS SENT THRU USPS WHICH I SUGGEST YOU USE UPS FOR YOUR DELIVERIES AS THERE IS ALWAYS SOME PROBLEM WITH USPS EITHER DELAYS, ERRORS IN MESSAGING AS TO WHEN IT WILL A... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent Experience! Ordering is simple, and delivery is fast and secure (5–7 days). This was my third time buying, and the products are consistently high-quality, genuine, and well-packaged. Also pr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Order# PW723760 A beautifully designed watch, simple and unique- a piece of kinetic sculpture worn on the wrist- easy to operate and adjust. The crown button could use another half mm of travel, the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Eventos e Entretenimento

Informação fornecida por fontes externas variadas

Discover watches you've never seen before. Our carefully curated collections offer endless opportunities to spark up a conversation about what's on your wrist. Find a watch as unique as you are!


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

204 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(204)

80 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

watches.com is my first place to shop when I’m looking for a new watch

Watches.com as most of the watches I like and I purchase this Schild purchase was a great deal who had a great girl even without the special discount I always look at watches.com before I go anywhere keep up the great work

27 de fevereiro de 2026
logotipo da Watches.com

Resposta da Watches.com

Thank you, Glenn! I am so glad you love your new model! Thank you for shopping with us!

Avaliado com 2 de um total de 5 estrelas

The watch I ordered arrived in terrible…

The watch I ordered arrived in terrible condition. It would not work in the crown was rusted and fell out. Inside the jewel, it appears the lumens were either melted from high heat or subject to water damage. When the watch was shipped, it obviously was not inspected. My guess was this was old Stock and ASAP in either a high heat environment or high humidity environment for years I have heard not heard back from my request for a refund yet. The watch was shipped quickly in the packaging appeared new but the watch was a terrible condition. Ther company offered a replacement and I responded but they said they did not receive my response. happy to give a positive review if resolved.

24 de fevereiro de 2026
logotipo da Watches.com

Resposta da Watches.com

Hey Joseph- Please double check your email, span and junk filters. Our team offered a full replacement shipment yesterday but have not heard back from you.

Avaliado com 1 de um total de 5 estrelas

Refused to honor their own advertised discount.

I had already bought three watches from this website.

I saw another watch advertised in one of their Facebook newsfeed ads, one that I had been thinking about. Decided to go for it when I saw the ad offered a nice discount code.

But when I tried the discount at checkout, the code didn’t work.

I followed up with the company. First they ignored my emails. I finally got them on the phone, but ultimately they refused to honor the terms of their own advertisement. They claimed the advertisement contained a mistake.

Whether the deception was intentional or not, I don’t care to do business with companies who don’t honor their own published promotions. I won’t be buying any more watches from watches.com.

2 de março de 2026
Avaliação não solicitada
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Resposta da Watches.com

Hello Russell,

Please note that all emails are responded to in order of receipt from our team. I do see that a member of our staff replied to your messages over the weekend, outside of our normal business hours. Please understand that we have many other customers to attend to as well.

As we described via email and over the phone, the reason why your discount code was not working is because it was for our wandering hour models only. All discounts must be applied to the correct item. We do also run other website discounts and promotions that can be applied throughout the site. If you have any questions about the current sales and promotions, we are always happy to help.

Avaliado com 1 de um total de 5 estrelas

Don't buy from this site

Don't buy from this site! I bought a watch for over $500, and after 15 days without it being shipped, I sent an email canceling and requesting a refund. Three days later, they sent an email saying it wasn't possible to cancel because they had already shipped the watch. When I checked the tracking, I saw they shipped the watch on the same day they sent the email... When the watch arrived, it was scratched and had lint on it! Never again.

23 de janeiro de 2026
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello Rafael- The model purchased was a made to order item. This is why they do not ship until they are done. They do ship from overseas, so once our team received your email, they did confirm with the vendor that it was too late to cancel. You are still welcome to return the item if there are any issues with the timepiece you have received. We have not received any messages regarding any issues to date.

Avaliado com 1 de um total de 5 estrelas

Zero stars !!! Watches.com

Zero stars!
I had to wait three weeks because my watch was stuck in customs because it came from China. Then I get the watch and the third hand doesn’t work in the 6 o’clock position and the pusher on the top right corner doesn’t work either. I didn’t buy one, but I bought two watches. The Waldhoff Multimatic 2 , so instead, what do they do? They send you a return label that you have to take back to USPS for a Watch that doesn’t work.
Beware of doing business with watches.com
So instead of just sending me a new watch that works they want me to send a watch back that doesn’t. What they should’ve done was the right thing and sent me the same model of the watch that works. I would never ever ever buy a watch from this company ever again.
Worst experience I’ve ever had in my life is watches.com- beware of wolves in sheep’s clothing !

17 de novembro de 2025
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello Shawn,

As you are aware, you did purchase two items that shipped from overseas. I see that our team not only sent regular updates and replies to your many messages regarding tracking updates and customs inquiries, but they also had sent messages over to the shipping warehouse overseas and the Waldhoff brand directly. We take our custom service experience very seriously, which is why we reached out to our friends at Waldhoff to further get details and information on this model to inquire about the proper procedure for winding and testing. Our team provided troubleshooting assistance to you directly, and yes, we sent a label to offer a replacement or refund. It does appear from the video you sent that the watch just requires more winding power, but we did send the video to the brand, and also to a manager for review. In the meantime, our team also offered to test the item, which is our standard practice. Unfortunately, I do think that the initial reaction here seems one of frustration. The offer of a replacement was overlooked, and when we came into the office this morning, we were flooded with a bunch of messages from you. So please make sure to allow our team some time to have items shipped back and tested, replaced or refunded as we do try to offer all options up front. In this case, we are happy to offer a full refund as it seems that is what is best in the case and moving forward.

Avaliado com 1 de um total de 5 estrelas

Watch.com needs to be on a fraud watchlist

I searched online for a watch which was sold out online everywhere but Watch.com. As the price was higher than market at watch.com, it was there for sometime, but I decided to pay the premium. I placed my order and I used PayPal, as I don’t like providing my credit card number directly online. PayPal approved the transaction directly from my checking account, but watch.com canceled the order. They claimed it was due to their internal fraud department. I asked if I could replace the order but the watch was mysteriously no longer available. The only fraud seems to be with watch.com which seemed to have never actually stocked the watch.

13 de novembro de 2025
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hey Joseph- Yes, your order was flagged and cancelled due to fraudulent risk factors. We recommend contacting your bank, verifying your payment methods match your billing details prior to your transaction.

Avaliado com 5 de um total de 5 estrelas

I WAS WRONG! GREAT COMPANY!

I originally had a negative review based on my order experience with WATCHES.COM. I had to change it. I complained about not getting any email responses from the company to update me on my order. They DID respond to emails just under my "promotions" inbox. I slammed them hard and they didn't deserve it. I freaked out because I ordered a watch for 1.5k and saw no confirmation email in my regular inbox. Long story short. I received the watch sooner than expected and it's ABSOLUTELY INCREDIBLE!!! Best watch in my collection (Atowak Spaceship). Thank you Watches.com. I'll DEFINITELY be ordering again. You guys ARE THE REAL DEAL and I apologize for jumping the gun with a negative and disrespectful review. Don't be afraid to order from this company. They are A-1!!

11 de novembro de 2025
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello Lee- I see that you had confirmed with our team that you have now found your order confirmation in your junk folder. Are you able to now update this review?

Avaliado com 5 de um total de 5 estrelas

Awesome place to buy watches

I don’t know why the bad reviews I bought 2 watches from there and had no problem. And what I see it’s an awesome place to buy watches.com. And highly recommend it. Also I highly recommend to click on the box for shipping insurance which it doesn’t cost that much which is worth it in case it’s lost or damage. And when I emailed them they answer pretty quickly and the reps were very professional when answering my emails. Thank you so much love the 2 watches that brought from you guys. And have a great day!

20 de setembro de 2025
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Thanks, Ricardo! We appreciate your support!

Avaliado com 5 de um total de 5 estrelas

A+++ for Watches.com - Fast Shipping & Great Customer Service!

I ordered 3 hard to get watches through 2 separate orders from watches.com and am very pleased with their customer service and fast shipping. I got the new watches safe and intact. I would definitely order from them again!

1 de setembro de 2025
Avaliação não solicitada
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Resposta da Watches.com

Thank you, Ben! We are so glad that you had a positive experience!

Avaliado com 1 de um total de 5 estrelas

Do not near this site ever ,I'm pretty…

Do not near this site ever ,I'm pretty intelligent and I got took in by it ,looks sexy ,trust me it is all lies ,deception stay away from there manipulation,

5 de setembro de 2025
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

This review is not about our website watches.com. We would encourage you to review the site you purchased from directly.

Avaliado com 1 de um total de 5 estrelas

Do not buy from this company

Do not buy from this company, I should have listened to everyone else. My watch was 'lost' at customs, with no help at all. They do not give refunds.
They say I should have taken insurance, it's not on their website, though you can pay for delivery through a not very obvious drop down menu.
It is a scam.
DO NOT BUY FROM THIS COMPANY

24 de fevereiro de 2025
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello Alan- As we mentioned, there is no scam here. If the shipment was lost or stolen, we would file a claim with the insurance. At checkout, if you do opt out of the insurance, then we cannot file the claim. I do see that you have replied noting you found the insurance page. This information is clearly posted for all customers, but we do understand sometimes people may miss this.

Our team has provided additional follow up recommendations. Please continue to email them if you have additional questions at contact@watches.com

Avaliado com 1 de um total de 5 estrelas

Do not buy from this website

Do not buy from this website. I paid for expedited shipping, the watch was broken in two different places. I was not given a refund for the watch or the shipping costs and was told I'd have to send the watch back via courier with my own money. Never shop on this site. Edit - AND they just deleted my negative review from their site...hopefully that tells you everything you need to know.

8 de abril de 2025
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello Sorcha,

We are sorry to hear that your item arrived damaged. I do see that our team offered a full refund and noted there is no need to send back under special courier services. Normal post is fine. As we are a US based business, we are unable to provide return labels for other countries. Please understand that our returns policy is posted on the website and does require the merchandise to be returned.

Additionally, these reviews websites are not run by individual businesses. If a review was flagged or removed, that is determined by their website, not anyone from Watches.com. We do apologize for any inconvenience.

For more assistance with your return, please feel free to use contact@watches.com. Our team is happy to assist you with your refund.

Avaliado com 1 de um total de 5 estrelas

I made an order for two watch winders…

I made an order for two watch winders for a total of 500 dollars. They sent an email that a winder (400 dollars was not available anymore). I canceled the order.
They placed again on their website the winder at double the price.

21 de fevereiro de 2025
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello there!

Please note that when an Item is out of stock, the website does remove any sales tags, and the item will show full price. I do see that at the time the order was cancelled, it was still out of stock for several weeks after. If you ever have questions, or concerns out an item that is out of stock, please feel free to contact our customer service team anytime at contact@watches.com

Avaliado com 1 de um total de 5 estrelas

BEWARE

BEWARE. This company tell people to "discover watches you've never seen before" What they don't tell people is the complete truth. They delay taking responsibility with obstacles and use delay tactics for as long as they can. They don't tell people if a watch goes missing then the customer has to do all the work to find the missing watch. I ordered a watch in October 2024 for a Christmas gift, the Tracking showed the watch was held in UK Customs. This went on for 14 weeks. Every time I contacted Watches.com the same named person at the end of every message suggested that I contact the courier. I contacted the courier but the courier and UK Customs would not discuss anything with me and told me to go back to the seller Watches.com. Then Watches.com told me to wait 2 weeks. I done that, then Watches.com told me to wait another 2 weeks, then another 2 weeks. I went around this ridiculously again doing all the contacting before I realised it was the seller who has to do the contacting for a missing item from them, and not pass that responsibility to their customers.
Then Watches.com told me it was a busy time of year with Thanskgiving and to give them more time which has nothing to do with the UK. After I realised all the delay tactics of not refunding or replacing my watch, I then asked for a Manager to take over, and she contradicted herself and said she was the manager.
BEWARE also of Navidium Insurance it is a joke. I filled in the insurance claim form and Watches.com would not authorise it from their side. For weeks Navidium Insurance was showing as being reviewed. I contacted Navidium and they ignored every email and also every live chat. It showed they had read my request but week after week Navidium did not respond.
I looked further into this and apparently every time a customer purchases shipping protection, Watches.com keep 100% of the shipping protection money. Navidium's own website is very informative of how they con money from people. Don't believe their replies to these reviews stating how helpful they are as they have really been shifting the blame. They repeatedly reply stating they are happy to help but have no record of the name placing the order, or they say they have rectified the problem.
Eventually after months of stress they caused me, no reply from Watches.com and no watch in time for a christmas gift. After christmas was over I considered contacting Nubeo.Com about this, which is where Watches.com told me they get some of their watches from, and suddenly Watches.com refunded my money a few days ago.
I would not order from watches.com ever again.
I then ordered a watch from Mainspring Boutique and their excellent service delivered my watch the next day.
I have also ordered from Nubeo.com and their service is excellent too.
BEWARE Watches.com.
BEWARE Navidium Insurance.
Both are not truthful and both are not helpful by dealing with their responsiblities.

16 de outubro de 2024
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello Roy! We are sorry to hear there were delivery issues with your shipment. The same company actually did ship both of the orders you have mentioned. So sometimes these delivery delays do just happen. It is quite unfortunate, but we are very up front on our terms and conditions for the purposes of filing insurance claims. Most holiday shipments with standard shipping can take additional time, because they are shipped with the slowest ship method. We do offer upgraded shipping, as well.

Once the item ships, the local carrier overseas does not provide our agents with much detail. They will always recommend having the recipient reach out directly. Our hands are pretty tied, which is why we do have private insurance to handle replacements/refunds. I am glad to hear they were able to complete your claim.

Thank you for shopping with us and have a wonderful day.

Avaliado com 3 de um total de 5 estrelas

Excellent process, sad outcome...

Excellent purchase process and shipping.
The watch turned out to look a bit different in person (no fault of watches.com - everyone's context is different and the generic photos cannot account for individual condition), so I decided to swap it for another model. Sadly, there is no "swap" process, only "return + purchase". The return was very straightforward (kudos!), but by the time it went through, the watch I wanted to swap for (same model, different colors) was removed from the "WONDER" sale (50% off). The sale is still going on, so it is profoundly annoying - no watch for me :-(

15 de janeiro de 2025
Avaliação não solicitada
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Resposta da Watches.com

Hey Andrey- You are always welcome to contact our customer service team if you wanted to still be part of the sale. They are happy to assist you!

Avaliado com 5 de um total de 5 estrelas

5 stars across the board

Everything about this transaction was perfect. The site is friendly and easy to navigate, the watch was shipped safe, secure, and in a reasonable amount of time. The watch itself is outstanding, and the price was unbeatable. Anyone who knows me, knows that I dig, dig, and dig some more, until I find the absolute lowest price. This was it! By a large margin as well.

20 de dezembro de 2024
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Thank you so much for your review and purchase, Greg! I'm glad you found the best price we could offer!

Avaliado com 5 de um total de 5 estrelas

Love it

I was notified of the sale price when it happened and delivery was on time.

10 de dezembro de 2024
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Thank you so much for giving us your business!

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