Watches.com Avaliações 

204
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I am absolutely dissatisfied with the watch purchase. The watch still hasn't arrived—it's been a month already. The status says "shipped," but in reality, USPS is still waiting for the package, meanin... Ver mais

Avaliado com 5 de um total de 5 estrelas

HAVENT RECEIVED THE WATCH YET AS IT WAS SENT THRU USPS WHICH I SUGGEST YOU USE UPS FOR YOUR DELIVERIES AS THERE IS ALWAYS SOME PROBLEM WITH USPS EITHER DELAYS, ERRORS IN MESSAGING AS TO WHEN IT WILL A... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent Experience! Ordering is simple, and delivery is fast and secure (5–7 days). This was my third time buying, and the products are consistently high-quality, genuine, and well-packaged. Also pr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Order# PW723760 A beautifully designed watch, simple and unique- a piece of kinetic sculpture worn on the wrist- easy to operate and adjust. The crown button could use another half mm of travel, the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Eventos e Entretenimento

Informação fornecida por fontes externas variadas

Discover watches you've never seen before. Our carefully curated collections offer endless opportunities to spark up a conversation about what's on your wrist. Find a watch as unique as you are!


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

204 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(204)

80 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

I excellent products and fully legit

I think the reviews have been harsh but this website never fails me. I made 4 separate orders and the items arrived in perfect shape and as described and the packaging was good. I also find their items of perfect value for money paid.
The only problem is they pay for cheap free international shipping so your items can arrive in 4 weeks (to the Middle East) and you will have to pay import taxes.

4 de janeiro de 2025
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hey Shabir! Thank you for your review. Some shipping exclusions apply depending on the country. If you do not see expedited options at checkout, feel free to email our team anytime!

Avaliado com 1 de um total de 5 estrelas

Received an open box/used watch

Received an open box/used watch, no tag, dirty with finger prints and dust, box was rip out, watch was in good condition but definitely not new, this was a disappointment, I will NOT be buying from them anymore.

8 de outubro de 2024
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello there! We are sorry to hear there was an issue with your order! You can always email use directly at contact@watches.com Someone from our team has emailed you to assist.

Avaliado com 5 de um total de 5 estrelas

Ordered Friday, received Wednesday.

Put the order in on Friday after work and shipping label was created following Monday, watch arrived 2 days later.

Thanks for the 10% discount on a watch that NEVED goes on discount on the manufacturers website.

Would order again.

23 de agosto de 2024
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hey Sam! Thank you so much for your review and feedback! We appreciate your business and hope to see you again soon.

Avaliado com 3 de um total de 5 estrelas

the watch delivered isn't working

The timepiece delivered wasn't working.
They immediately proposed a refund or a replacement. Very reliable. I 'll definitely buy again from them.

17 de abril de 2024
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello there! We hope you are still enjoying your watch! Thank you for leaving our team a review!

Avaliado com 5 de um total de 5 estrelas

Top notch company and brands

Excellent service before and after the sale!
Great value: Spinnaker Dumas Automatic Hornet Yellow dial pops like crazy!
Can’t get it off my wrist since I unpacked it and I have 6 other watches of which some are worth a heck of a lot more$$$!
Getting ready to get another Spinnaker dive watch soon very cool distressed look!

9 de abril de 2024
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Thank you so much for leaving us a recent review! We hope you are still enjoying your timepiece!

Avaliado com 1 de um total de 5 estrelas

Worst Customer Support service ever

I got three watches from the web page. One of them was a pre-order, stated to happen in March-April.

After receiving my first two watches, I noted that my order status appeared as "Fulfilled" in the web page, so I wrote to Customer Support. They told me very clearly that I should wait, as the watch would ship in April.

First days of April, I ask about the delivery status of my last watch, replying to the same ticket I opened before. I got no response, so I opened a new one, where I got told that I had to reach DHL to check the status. I did that, turns out the mail came home during March and "I was not home, so they left a note". They didn't leave anything (which sadly is common here in Germany).

I contact DHL, they tell me that they sent the package back to the sender. Then, I contacted Customer Support, and told them about this issue; but I got a vague response saying that I should check with the DHL. I told them again the response I got, they stated it was my fault because I was not home, and offered a refund.

I continue by telling them that not only the delivery arrived earlier than when they told me (April VS March), but also that the mail service they used didn't even notify me. Customer Support didn't seem to care... The only thing I got from all these stressful interactions and months of waiting, is a refund that will happen when the watch arrives back to them.

I will never use this service again, and surely none of my watch enthusiast friends either. They don't care about customers, just about profit, and if they are wrong, they will just omit it to avoid money loss.

14 de março de 2024
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello Gaston,

My apologies for the issue with your delivery. I do see that you order shipped early, which is great. Unfortunately, duties were required by the local carrier (upon import). This is why our customer service team suggested that you reach out to them to settle the duties or see if they still had the item. If the carrier does try to collect upon delivery, and you are not home, they may have left a small note in your mailbox. But again, some carriers forget to properly notify. We would always advocate to reach out to the local carrier because that's the fastest way to get in touch.

If your item does return back to us, we are happy to refund or reship. We definitely care for all of our customers, and try to make sure that they have the best experience possible. If you do choose a reshipment or refund, please let our team know as soon as possible. They will be happy to monitor the shipment for you!

Avaliado com 5 de um total de 5 estrelas

Something to watch for!

This time, it was my wife who found the watch on your site. Everything was smooth from start to finish. Thank you.

24 de março de 2024
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Thank you so much for choosing to shop with us and leaving a review! We hope you're enjoying the new timepiece!!!

Avaliado com 1 de um total de 5 estrelas

Lackluster results and poor effort in "Mystery" watches.

I ordered two mystery watches, one Bronze/Low level and one Gold/High level watch. The Bronze one I expected to be a quartz, not very surprising for 50$. But the Gold one, where I paid close to 190$ after taxes, I was taken by surprise when I recieved the exact same California Watch Co. quartz watch. I'd expect to recieve a mechanical watch for that price point at least, and certainly not the exact same quartz watch that's given with the 50$ package. Very dissappointing experience overall and I will not be doing that again.

30 de janeiro de 2024
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello there,

I do see that our team has reached out to offer additional support and get photos of both items received. Are you still able to reply to our emails? WE are happy to assist you but have received no additional information as to both items received. You can email anytime at contact@watches.com

Avaliado com 3 de um total de 5 estrelas

Watch looks great but doesn't work

The watch that I purchased arrived within the timeline stated upon purchase.....however the watch does not work.....maybe a new battery is required. I had to contact the manufacturer and now I have to wait another two weeks to send it back and have it worked on.

17 de janeiro de 2024
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello Phil!

I do see that our team had reached out to you. Please note that when there's an issue with a timepiece, we always accept them back for a direct exchange. There is no need to send it into the manufacturer. We take care of that directly.

I see that our customer team assisted you! I hope that was helpful! Please reach out anytime if you need further assistance at contact@watches.com!

Avaliado com 5 de um total de 5 estrelas

Awesome Watch

Received the item as it was described. Fantastic watch with a great price.

12 de dezembro de 2023
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Thank you for supporting our business! We are so glad you loved your order!

Avaliado com 5 de um total de 5 estrelas

Great watch, Great price, Fast delivery

Love Watches.com's unique watch selection. Finally chose a Nubeo after narrowing it down from so many choices. Delivery was quick and the Watch is BEAUTIFUL and so is the presentation and packaging. Love it!

7 de novembro de 2023
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Nubeo is a great choice! We love this brand! Thanks so much for supporting our shop!

Avaliado com 2 de um total de 5 estrelas

Men’s mystery watches are not so mystery

I really love Watches.com for the most part but don’t know if I will ever order mystery watches again. I’ve ordered a total of 4 mystery watches and have gotten 2 duplicate watches and all 4 from the same manufacturer. Granted the watches are very nice but I don’t know if the mystery watch thing is more at random watches or cycling out old inventory. If you’re trying to diversify a collection with things you typically wouldn’t buy like I was maybe think twice before buying these.

27 de abril de 2023
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hey John! Thanks for stopping by and leaving a review. Mystery watches have been pretty hot lately, so we've had to add a large number of similar or same brands to keep the site well stocked. It's definitely is possible to get the same brand or models if you order within a short period of time. Mystery watches will be here for a while, so if you're ok waiting a bit, we will be cycling out models as they sell. Hope that helps a little bit and thank you so much for your feedback!

Avaliado com 5 de um total de 5 estrelas

Easy and quick service

Easy to use website, secure and and fast delivery. Will buy again here.

11 de fevereiro de 2023
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

So glad to hear it! Thank you for your business and review!

Avaliado com 1 de um total de 5 estrelas

Ordered a nubeo watch on 1/20

Ordered a nubeo watch on 1/20, and received an empty box with no watch inside...wait for it, I was essentially told well you didn't purchase "route protection" so can't do anything...go "file a police report" and "notify nubeo", "maybe it could be replaced".

Surreal! They expect me to be on the hook for an item i never received!!! No accountability and/or willingness from them to resolve what in all likelihood was internal theft.

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hey Gregory!

Sorry to hear that your item was stolen. The vendor actually ships this direct, and weighs each product before shipping. The warehouse has cameras and extra security measures, and inventory is reconciled regularly. Most thefts unfortunately occur in transit with the carriers, or upon delivery. That is why we always recommend adding insurance by adding Route Package Protection to each order. They are super fast when an item is lost or stolen and resolve claims within 24-48 hours. Normal carrier claims can take months.

As listed on our website, if you do choose to opt out of the insurance, the package is only covered by the terms of the carrier. At best, items are only covered up to $100 with UPS and DHL. USPS just depends. So that is why we recommended filing a police report, so that we can report it to the carrier and start the claims process for you ASAP.

We are still happy to assist with that!

If you have additional questions, please feel free to reach out at contact@watches.com

Avaliado com 1 de um total de 5 estrelas

A questionable company to deal with!

I bought a watch in their sales,to be told after a few days that is out of stock!!Disappointing.Then I tried to buy another as they had 20% discount (it was 299$),just to find out that the discount does not apply for my item,while they advertise 20% sale without any limitations.Today back in the site to purchase without discount the watch,once again,the purchase price had gone magicaly up to $545,although they advertise that sales are till 20 of January. How serious this company is?They play about,but I would not buy from them,ever.Ebay sells the same items for a fraction what they are asking.How can you justify,charging $407 sale price(£360)for Thomas Earnshaw Brewster collection,when amazon sells all the series for full price of £159..you can make your own judgement! Today I purchased 4 Nubeo watches from 3 different sites,Amazon,secret sales,and Mainspring boutique for £883.The same exactly watches in watches.com ask you a total of $2925(in their sales),or £2588!Totally RIP OFF......

12 de janeiro de 2023
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

Hello there!

We're sorry to hear that your special order item was out of stock. Our vendor did do their best to search for that last piece. Unfortunately, they were unable to fulfill the order.

Please note that the current moving sale, as with all sales on our website does post restrictions on the home page* The item you had further inquired about was already marked down significantly, even hundreds of dollars less than the Nubeo site itself. The Nubeo sale did end last night at midnight. That is the length of their current promotional offer. My apologies if you missed that!

If you are buying on third party bidding sites like eBay, please double check with the vendor that they are an authorized retailer for the brand. You can also verify with Nubeo their current retailers. If they are not, Nubeo will not be able to honor any warranty service, regardless if the watch is brand new. Just a heads up when purchasing through sites like that.

If you have additional questions about current sales and promotions, we're happy to assist you. Please email us at contact@watches.com

Avaliado com 5 de um total de 5 estrelas

Perfect tracking!

Perfect tracking!
Fast shipment.
Beautiful watch!

2 de janeiro de 2023
Avaliação não solicitada
logotipo da Watches.com

Resposta da Watches.com

So glad it all worked out! Thank you so much for shopping with us and feel free to send photos wearing that new timepiece! We'd love to feature photos on our social media page so others can see what the watches look like in person!

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