Watchmaster.com Avaliações 

Like an idiot I was lulled into the idea that my wifes watch would sell over Christmas. On that basis I failed to pick up the small print ,I need the money and have been advised its stuck there until october.

This site although professional and courteous had not delivered and given I need to sell the watch I will need to pay approx £900 to get it back

BE WARNED IF YOU NEED THE SALE TO TAKE PLACE SOONER RATHER THAN LATER

It's been now 3 months my watch, with many other watches, were stolen because of WATCHMASTER's lack of security. We are now in February: I understand from the message I get from them that, (i) they do not control AT ALL how much their insurance company is going to reimburse, (ii) they do not know when the reimbursement will be done demonstrating a total LACK OF CONTROL, (iii) they forbid my insurance company to claim my money back. Again a proof of LACK OF RESPECT for its customers. This adds up to the fact WATCHMASTER will steal me (like all the people who got stolen their watches) 25% of a commission they do not deserve. Who can trust such company ? I would strongly advise to customers thinking of selling their watches TO AVOID WATCHMASTER and sell it to another much more professional platform on the market. PS: I was counting on this money to pay holidays to my kids last Christmas. I could not do it because of this. WORST EXPERIENCE -

Ce sont des arnaqueur, j'ai déposé une rolex datejust, elle a été transféré à Berlin, puis annoncé comme volé.
Je n'ai aucun retour de leur part, ni de ma montre.

A terrible experience!! We made a deal for them to sell my watch. When they discovered that my country was not a full member of the eu, they did not want to pay tax into Germany. They just cancelled the deal. The watch took about 3 months to return to me and a lot of work from my side. After having being really clear on wanting a weekly update on the progress (this was after nearly two months) I was promised this. I think I got a mail once without me having to ask.
When I was frustrated and let them know how I felt,I got a threat back on that they would stop working I’m my case.
Horrible experience and I will never use again. Neither will anyone I know.

Je tiens à apporter mon soutien aux propriétaires victime du vol, ainsi qu’à Watchmaster… Je suis allé acheter une montre à leur boutique de Paris ce mois ci, rien à dire à ce sujet, la montre est conforme à la description, elle est en très bon état…. J’en ai profité pour parler avec eux de cette histoire de cambriolage, je peux vous assurer, en ayant discuté avec un commercial, qu’ils font au mieux pour que ce litige soit réglé le plus rapidement possible. J’espère pour eux et les clients que ce sera le cas en tout cas.

An alle, die eine Uhr verkaufen möchten: Leute, lasst die Finger davon. Ich habe eine Rolex Daytona Bicolor an Watchmaster in Kommission abgegeben und bin leider auch von dem Raub betroffen. Ich hatte mich extra an Watchmaster gewandt, da mir ein Privatverkauf zu unsicher erschien und das Unternehmen mit einer entsprechenden Versicherung für die übersandte Uhr aktiv warb und auch noch gegenwärtig wirbt.

Man wird zunächst mit völlig überhöhten Verkaufspreisen geködert, welche vollkommen unrealistisch sind. Auch meine Naivität und Unerfahrenheit wurde ausgenutzt.

Watchmaster hält nun seine Kommittenten seit fast drei Monaten mit irgendwelchen fadenscheinigen Ausreden und Standardfloskeln hin. Zwischenzeitlich wurde schnell Insolvenz angemeldet, um einer Haftung für den Schaden entgehen zu können.

Letztlich wird es so sein, dass das Insolvenzverfahren eröffnet wird und die Gläubiger nach Jahren mit einer Quote (2-5% des eigentlichen Wertes) bedient werden.

Mittlerweile antwortet das Unternehmen noch nicht einmal mehr auf E-Mails.

Verkauft die Uhren entweder an einen stationären Händler vor Ort oder in einem seriösen Forum privat. Von einem Verkauf auf Kommissionsbasis kann ich nur dringend abraten. Ihr habt dann keine tatsächliche Verfügungsgewalt mehr über euer Eigentum und seid im Ernstfall der, der auf seinem Schaden sitzen bleibt.

3 février 2023….. bien au dela des 14 jours qu’il fallait attendre pour avoir des nouvelles de l’assureur de ces escrocs.
Bien sûr, les 14 jours mentionnés dans leur dernier mail à l’endroit des victimes du vol des montres confiées à watchmasters etaient juste pour botter en touche.
Comme beaucoup, je cherche à me joindre à d’autres victimes, pour entamer une procédure européenne à l’encontre de cette enseigne.
Pour les chanceux n’ayant pas encore été arnaqués, restez bien loin de ces voleurs

Ich habe über Watchmaster eine Armbanduhr gekauft und bereits bezahlt. Überwiesen habe ich nicht an Watchmaster, sondern an die Firma, welche die Uhr auch "tatsächlich" verkauft. Der Zahlungseingang wurde bestätigt. Die Lieferung sollte bereits erfolgt sein. Jetzt wird mir mitgeteilt, dass es zu Lieferverzögerungen gekommen ist. Okay, das kann ja mal passieren. Aber ich hoffe doch, dass ich meine Uhr auch wirklich erhalte, und dass das aufgrund der aktuellen Situation (Insolvenz) nicht irgendeine "Verzögerungstaktik" ist....

Moi aussi toujours en attente du remboursement de ma montre volée dans les locaux de Watchmaster.

They have had my watch since July 2022. I was sold the dream by one of their sales people, who has since left. It wasn’t clear at all about the “penalty fee” when I signed the contract. I was in fact told that there is no fee I just need to pay for what watchmaster has done. Take a few pictures! The part about the 365 days IS NOT in the contract. It just refers you to their terms and conditions. Contacted them and asked for my watch back but they just start talking about the contract. I just want the watch back without paying them a fee.

Une société d’escrocs qui, après m’avoir averti du vol de ma montre, m’envoie des mails à peine français m’expliquant qu’il y a peu de chance que leur assurance prenne en charge le remboursement tout en continuant à m’envoyer des mails vantant leurs prestations et me proposant des montres certifiées…
Je vais donc porter plainte
Il serait bien, à la lecture des nombreux commentaires de ce type, d’entamer une procédure collective afin d’essayer de faire en sorte que cette escroquerie cesse
Si quelqu’un sait comment créer un espace sur Facebook ou tout autre réseau social permettant de nous unir pour porter plainte collectivement, je suis preneur

This is not about the robbery that took place in Germany recently. This is about the despicable practice that Watchmaster employs, to lure customers to consign their watches to them for sale, on a consignment basis, that has a borderline illegal and unreasonable ONE year minimum term!
Imagine giving your watch to a company for ONE YEAR without any right, or recourse? Just waiting for them to come back to you when sold?
The worst part is, actually two parts -
1. the 365-day 'term' is 'disguised' in small prints, below the larger prints about your watch, commission and listing fees etc. It is not highlighted, nor even discussed, let alone revealed to you! Not at all! So, as soon as you hand over your watch you have no control or possession of your watch.
2. PENALTY for 'early termination' - this is the part that hurts and that is totally unreasonable and unacceptable. In all consignment contracts, the customer has the right to know whether he can terminate the contract or not. Most consignment contracts, typically a consignment to the auction houses, are short and the agreed period openly advised to the customer. Eg Sotheby's would tell you the next sale is on 1 July, and you know that after that date, if the watch is not sold, you get it back. NO COMMISSION or penalty.
Watchmaster has a sneaky clause that says, like above, you don't have any rights for one year, and worse, if you want it back you have to pay them the commission! 15%.
The biggest con of the watch industry is not the robbery or the inflated prices. It is this type of sneaky unreasonable clause that catches the customers. it seems that WM's revenue comes from the inspecting and trusting customer. WM makes money from the customers, the consignors; NOT from the ultimate buyers.
Tell me, how many consignors were told by WM of this extremely long and onerous 365-day term? How many have been warned of the penalty? None. Because WM admitted as much. They don't want to scare you off!!!
Is that how you run a business? Hiding an essential and critical clause from thee other party? If the consignor were made aware of this onerous term, of course most would walk away. But perhaps some might still go ahead, but that is their choice. WM never gave us the choice.
So, beware and be careful. There are plenty of decent watch traders out there who would be upfront and honest with you regarding their fees, and modus operandi. None of them would trick you into parting with your watch for one year.
I wish the owner in Germany is aware of this practice. If he did, but condoned the practice, then he deserves the fate that befell his company last year.

Well done!
It is indeed difficult times for Watchmaster Germany but despite their unfortunate challenges, they’ve honored the agreements signed off prior to the robbery.
Tim-Hendrik Meyer has expressed an outstanding ability to acknowledge the situation from my perspective and has acted accordingly by initiating alternative routes to ensure that I - at the end of the day - was satisfied with the collaboration. Today, as announced by Watchmaster, I received my vintage Patek which in fact is even more beautiful in real life than on pictures.

All the best and thanks for your support
Nicolaj Saxild

ich kann nur Positives berichten , ging alles sehr schnell seinen weg. ich hoffe das uns watchmaster erhalten bleibt

Trotz der aktuell schwierigen Situation, beste Verkaufsabwicklung. Schneller Verkauf und sehr schnelle Auszahlung nach der Widerrufsfrist. Insbesondere Herr Krauel hat immer umgehend auf meine zugegeben etwas nervösen Mails geantwortet. Gern weiterhin Kauf und Verkauf bei Watchmaster.

As both a buyer and a seller with Watchmaster UK I have been extremely satisfied with their value and service.
I was worried by the events at the German company, however Watchmaster reassured me that they are a separate entity and I did indeed receive payment fully for a recent watch sold on my behalf.
I would not hesitate to buy or sell with Watchmaster in the future and hope to do so. Watchmaster offer a much better value that anything you will find elsewhere.
This said, please understand their contract which seems perfectly reasonable to me.
Special thanks to Charles Cagni,hope to deal with you again.

They have had my watch since October 2022. They missed two weeks around what is expected to be a busy buying period around the end of November for Black Friday. I asked to have MY watch returned and they advised there is a Termination Fee, which is their commission charge (£589). This Termination Fee information is not openly disclosed or discussed. I would not recommend and suggest using other online companies.

Acquistato un Jlc a novembre, a dicembre mi scrivono che a causa di procedura di fallimento non possono ne rimborsarmi ne spedire l’orologio. Stranamente però il mio orologio è stato rimesso in vendita anziché a disposizione del giudice fallimentare.

I sent them my watch in October. It was one month old and in pristine condition. They said it would be sold in the matter of weeks since it is a high demand watch. Here are what happened afterwards:

1- They listed the watch with wrong name causing buyers not being able to find the watch. How can you mix up a speedmaster with anything else? Especially a diver watch? It's the most iconic watch of all time. I had to send an email to correct them which cost me to lose a few days.
2- They listed the dial color wrong also confusing the buyers. I, again sent an email to ask them to change that info. Another loss of a few days.
3- 3 months of time we decreased the price by £1600 from their suggested price and still nothing.
4- Even though my watch was in the UK and did not get affected by the heist in Germany, their activity got suspended in the UK around Black Friday , causing me to miss one of the biggest holiday sales season of the year.
5- I asked them to send me my watch back or allow me to trade it for another in early December and they said I should wait until the end of Xmas since it's the biggest sale season and then we can discuss it.
6- So I waited a couple more weeks, thinking that we'll discuss the return of the watch or a trade-in.
7- After Xmas, I asked again and got no reply for days.
8- I pushed for an update again and they replied with one sentence as if they were telling off a kid: 'Your contract expires in October 2023 and there is nothing we can do'. I did not wait weeks for you to tell me off like that.
9- I asked for trade options and got another 1 sentence reply: 'Unfortunately we cannot offer you that.'
10- That's the discussion I got.

Within the last 3 months, they couldn't sell my watch, listed it wrong twice, put it up with pictures that doesn't even look like the watch, ignored my emails, did not keep their promises and told me off.

I don't know what I can do legally but I want everyone to know that they should avoid them at all costs. I'm a big watch enthusiast and I'll share this experience in all forums & reddits that I'm in to make sure that no one else suffers from these guys' lies like me again.

AVOID.

Vous pouvez garder votre confiance, durant ces dernières années j'ai effectué 8 transactions sans problèmes.
La semaine dernière j'ai acheté via le site une Rolex, suite à un élément de la montre qui ne me convenait pas, j'ai annulé de suite ma commande avant expédition depuis l'Allemagne.
Vu les soucis qu'ils rencontrent actuellement suite au vol de Berlin, je peux malgré tout vous assurer qu'ils suivent leurs dossiers, Anne Catherine en Allemagne au top ainsi que les autres interlocuteurs francophones de Paris, ils ont tout fait pour que mon remboursement soit effectif en quelques jours.
La société est sérieuse et le reste malgré le contexte.
Gardez votre confiance et soyez patient et courtois, j'ai résolu mon dernier dossier rapidement et facilement.