WatchMaxx.com Avaliações 

717
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is a very nice merchant to buy very nice quality time pieces from. Your prices are so darn good and the fact you offer a warranty by watchmaxx is the next best thing if you can’t offer the factor... Ver mais

Avaliado com 5 de um total de 5 estrelas

The service at WatchMaxx.com from getting back to me with my concerns promptly to holding this beautiful masterpiece in my hands was a great prompt experience and everything I hoped it would be. The... Ver mais

Avaliado com 5 de um total de 5 estrelas

The ordering process was great. The pictures and description of the watch were very accurate. The price was the best based on my research online. Mark G. was helpful prior to the sale communicating on... Ver mais

Avaliado com 5 de um total de 5 estrelas

I got word about a watch brand I've been following was on sale at WatchMaxx. Placed my order, arrived quick (Signature Required Overnight FedEx!) and exactly as expected - I'm ecstatic! I'll be comi... Ver mais

Detalhes da empresa

  1. Relojoaria

Escrito pela empresa

WatchMaxx.com is a family-owned business with over 20 years of experience as a luxury watch retailer. WatchMaxx has been selling investment-quality timepieces online since 2004. Today, WatchMaxx is trusted as one of the best luxury watch sellers for delivering authenticity, quality, and trusted service. Customers turn to WatchMaxx for the best balance of affordability, authenticity, and quality in luxury watches. Our shipping is fast, reliable, and trusted by buyers around the globe. WatchMaxx offers genuine Swiss watches backed by thousands of verified customer reviews, and is trusted as one of the best names for authenticity and luxury watch expertise.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

717 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 53% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(717)

169 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Good experience but had slight issues

Shipping was extremely quick. Shopping the website was a breeze. The reasoning behind the one star deduction was the lack of paperwork for watch. I have no idea if it’s an authentic watch or not. I know I wouldn’t be able to register it and my watch does not seem to be registered with the manufacture but again not being able to verify that the watch paperwork serial number matches that of my watch was a disappointment

2 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great price and shipping was really…

Great price and shipping was really quick. I paid for next day and it arrived next day. I spoke briefly to the chat online and they assured me of its arrival before purchase as I had to cancel the last order from a different company as their expedited shipping didnt include the 10 days handling. I am very greatful of the price and the fast, simple shipping! Would reccomend!

4 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Prices, ordering and shipping superb!

The entire process of placing an order is uncomplicated and straightforward. After that, WatchMaxx keeps you posted with every stage of the process. Shipping is fast, considering that it's free and via USPS. I have purchased twice from them because their prices are extremely competitive and their customer service is superb.

3 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

WatchMaxx is great!

WatchMaxx had a great selection, and I found the piece that I’ve been looking for for quite some time at almost $2000 off MSRP. Shipping was extremely fast, and very reasonably priced. This is my second order, and it went flawlessly. The first order had a bit of a snafu during shipping, but WatchMaxx addressed the issue and corrected it quickly and promptly. Highly recommend them for any watch purchase.

3 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

An order from Germany

An order from Germany. Absolutely unbeatable price for Europe, despite import taxes. The purchase process, delivery, and customs clearance were smooth and quick. Beautiful watch, I'd gladly order again.

17 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

THEY ARE HORRIBLE ON EVERY LEVEL

They literally just completely LIED. They sent a watch to me that I paid $2,220 for. It literally stopped working after six days. I then had to pay 83 to ship it back. This, after waiting for their business to reopen after closing for 11 days to even be able to addresss it with them. Who shuts down for 11 days with no one responding to people?

I asked them to prove what they sent me was actually authentic and brand new. They continually REFUSED to prove what they sent was new. They then call it "worn" after six days. Again, how they scam people. They offered to send me a frankenwatch as an alternative to sending me a brand new watch. That is what any reputable company does. Imagine getting a TV, car, etc. and then it breaks after six days. You then have to pay to send it back and they offer you a frankencar, or frankentv.

Their frankenwatch option was a "replacement head" that is supposedly new, with the band that I literally had for six days before the defective watch they sold me stopped working. I asked them to prove to me the "replacement head" they were offering was real and authentic and they again refuse to show proof I'm getting something legit. I refused to deal with them after these games and will let my credit card and the attorney general's office deal with them.

They play word games. They say one thing literally on the phone and then email two hours later with something completely different. They spell their name one way when you call and ask for their name, and then email you with it spelled differently. Just trolls.

Look on reddit and plenty of other websites from a quick google search and you'll see all of the horror stories.

Oh.... and I have ALL of the receipts. They LIE and they are shady.

THEY ARE HORRIBLE ON EVERY LEVEL. BOUGHT A WATCH THEY CLAIM WAS BRAND NEW (AQUIS ORIS) AND PAID 2,220. IT STOPPED WORKING AFTER SIX DAYS. THEN I HAD TO PAY 83 TO SHIP IT BACK TO THEM. AND THAT'S WHEN THEIR ENDLESS GAMES START. I'M JUST GOING TO LET MY CREDIT CARD COMPANY HANDLE IT AND FILE COMPLAINTS WITH THE ATTORNEY GENERAL'S OFFICE AND OTHERS.

21 de outubro de 2025
Avaliação não solicitada
logotipo da WatchMaxx.com

Resposta da WatchMaxx.com

We’re sorry to hear about your frustration and appreciate the opportunity to clarify.

Your Oris watch was sold as brand new and was carefully inspected before shipping. When it was returned, it showed signs of wear and the original tags had been removed, which voids our return-for-refund policy. However, we still offered to replace the movement in your watch to make things right, an option that remains available to you.

We understand how disappointing it is when a purchase doesn’t meet expectations, but we have done everything within our policy to assist and provide a fair resolution.

If you’d like to move forward with the new movement installation or discuss next steps, please contact us directly and we’ll be happy to help.

Avaliado com 5 de um total de 5 estrelas

Great inventory

Great inventory, easy transaction and delivered as promised. Watch condition was received as advertised.

27 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DISGUSTING SERVICE from this seller

DISGUSTING SERVICE from this seller, £1700 watch arrived not working, no reply for two days, then eventually a ridiculous copy and paste reply that didn't even acknowledge the broken watch or even offer solution or replacement. Also not made at all clear in the advert, this watch comes with NO Oris paperwork or warranty card, just comes with a cheap standard watchmaxx photocopied warranty booklet with just date on it, also as not an authorised dealer you can't apply for the Oris 10 year warranty.

Even tho have now had the watch back for days, they still haven't issued refund.
AVOID DEALING WITH THIS COMPANY AT ALL COSTS
WORST CUSTOMER SERVICE I'VE EVER RECEIVED

So in response to Watchmaxx reply below, your not clarifying any FACTS or maybe how you like to make them up? Having spoken to eBay they assured me that watchmaxx had the item and then waited the maximum days until refund issued.

"Our team was courteous and responsive throughout, explaining the process multiple times and offering assistance despite the customer’s increasingly aggressive tone"

More utterly disgusting lies from this seller, not once were any of your replies courteous or responsive and you explained absolutely nothing thru the whole process or offered absolutely no resolution at all throughout the whole refund process.

*The watch sold was brand new and 100% authentic, covered by our WatchMaxx warranty, which provides the same protection as the manufacturer’s warranty. This information was clearly stated in the product listing before purchase. "

Again utter rubbish, Watchmaxx offers 2 years warranty Oris is 10?!!
Nothing was clearly stated in the advert

Look at latest reviews of this seller, another damaged Oris, probably the one I sent back!
AVOID THIS COMPLETE SHAMBLES AND LIAR OF A BUSINESS!!

15 de setembro de 2025
Avaliação não solicitada
logotipo da WatchMaxx.com

Resposta da WatchMaxx.com

We regret that this customer’s experience did not meet their expectations, though we believe it’s important to clarify the facts.

This order was placed through eBay’s international shipping program, which means eBay handled all logistics and the return process through their Global Shipping Center. Once the item was received, eBay explicitly instructed us not to issue a refund, as they would manage the resolution directly with the buyer.

Our team was courteous and responsive throughout, explaining the process multiple times and offering assistance despite the customer’s increasingly aggressive tone.

The watch sold was brand new and 100% authentic, covered by our WatchMaxx warranty, which provides the same protection as the manufacturer’s warranty. This information was clearly stated in the product listing before purchase.

Sincerely,
The WatchMaxx Team

Avaliado com 2 de um total de 5 estrelas

Horrible communication and customer service

I had high hopes with Watchmaxx. My initial contact was through chat. I had two watches to trade and a specific watch they have in stock to purchase. The person I chatted with was friendly and polite and instructed me how to submit the watches I wanted to trade for a quote. I did as instructed and waited for the two quotes. After a few days I hadn't heard anything so I sent an email of inquiry. No reply. A day or two later I did another chat. There was nobody there so I left a message. No reply. I sent one last email explaining I really wanted to purchase the watch and was waiting for the quotes. Could you please get back to me? No reply. In the end, I never heard from them again and traded and purchased elsewhere. With communication and customer service like this, I would never attempt to do any business with them.

Update: Today after more than 5 weeks after the initial trade requests were started, I got an email offer for one of the two watches. I have long moved past them and did business with another company.

24 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Watch at a Great Price

WatchMaxx had one of my dream watches in stock and on sale! The online ordering process was quick and simple. The watch shipped the next day and arrived in great condition. I love the watch and the service was top notch. I’ll definitely be returning for another purchase in the future.

24 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very pleasant experience overall

Very pleasant experience overall. My order was being prepared within a couple of hours, shipped out the same day and received only 2 days later, awesome! The watch was well packaged and in perfect condition. Very professional process, thank you!

19 de setembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Watch ok but case cheap and small

Watch just as described
Good price
Good communication
Only thing I do not like the watch box
Too small travel size doesn’t look appealing
It’s important for me next time I won’t order if I see it’s a cheap box

15 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Impressed

Everything from start to finish was great. You had the watch I wanted in stock and the price was what I was willing to pay.
I paid to have it delivered next day and I received it next day like promised.
I am extremely pleased with my purchase and will check with you first on any upcoming watch purchases.

9 de setembro de 2025
Avaliação não solicitada

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