Bike had an issue from receiving delivery. Extremely noisy and vibrating through crank shaft. Problems when trying to return due to AI agreeing collection date and then it never got collected a... Ver mais
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Veja o que dizem as avaliações
We have found that Watt Bikes are excellent bikes for performance and use at our club. We have been particularly impressed with the service and support team, especially Matt, who has been very efficie... Ver mais
A empresa respondeu
I've had the Wattbike Trainer 3 years so decided a service was advisable. The company, based in Whitehaven Cumbria sorted out a time to come. The engineer (John) was brilliant and went far above... Ver mais
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Decided on a service as bike had a lot of miles on from new, running mostly fine but a little noisy and in need of some TLC. Edward was friendly, advised arrival time in advance and was clean an... Ver mais
A empresa respondeu
Detalhes da empresa
- Ciclismo Indoor
- Clube de Ciclismo
- Loja de Equipamentos de Ginástica
- Atacadista de Equipamentos para Ginástica
- Ciclismo de estrada
- Loja de artigos esportivos
Sobre Wattbike
Escrito pela empresa
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Informações de contato
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Reino Unido
- info@wattbike.com
- wattbike.com
4,5
Excelente
3 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Edward Serviced my Atom
Edward came to service my Wattbike Atom.
He was on time and explained everything he was doing.
Everything appears to be in order.
21 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Paul,
We're so glad to hear your service experience was positive and everything is in order. We appreciate your feedback!
Happy Cycling!
Team Wattbike
1st generation atom home repair.
Had an Atom first generation and it developed an issue with the resistance suddenly getting too hard. Paid for the service at home and Ed came out today and took the bike to pieces, fitted new connectors and now it works great - saved me forking out £2500 for a new one.
Great customer service from Wattbike.
20 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Rob,
We're so glad to hear we could resolve the resistance issue with your Atom and save you from needing a new one. Thank you for sharing your positive experience with our service!
Happy Cycling!
Team Wattbike
Product quality great, customer service quite unresponsive.
I had a pretty frustrating time ordering the bike, there were a fair few delays in responding to queries during which pricing of the product moved up! But wattbike eventually sorted this and I managed to order. I couldn't believe a firm selling a premium product were not jumping on every sales lead with anything other than urgency.
Ive now had the bike a couple of weeks, and all working fine. I don't have much to compare it against- never cycled using an indoor trainer before, but the kit seems top notch, using it loads.
22 de abril de 2026
Resposta da Wattbike
Hi Shaun,
Thank you for taking the time to leave your review and for your honest feedback.
Firstly, I’m really pleased to hear that you’re enjoying the bike and finding the product quality to be top notch. It’s great to hear you’re already getting lots of use out of it and settling into indoor training well.
That said, I’m very sorry for the frustration caused during the ordering process and for the delays in communication you experienced. You are absolutely right that customers considering a premium product should receive timely and responsive support, and I completely appreciate why the experience left you feeling disappointed initially.
I am glad however that we were ultimately able to get things resolved for you and honour the order. Your feedback regarding responsiveness has been noted internally, as we are continually reviewing how we can improve both response times and the overall customer experience.
Thank you again for your balanced and constructive feedback, and we hope you continue enjoying your training on the bike.
Kind regards,
Team Wattbike
Wattbike hub +
I was having difficulty purchasing wattbike hub +. I emailed the customer service team explaining my problem and received an instant response. After a small exchange of 2 emails, Louise, one of the Customer Service Team Leaders had resolved my issue completely. Very happy with the service provided. Thanks alot
19 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Jake,
We are so glad to hear we could resolve your issue with purchasing Wattbike Hub +. Your positive feedback means a lot to us. Thank you for sharing your experience!
Happy Cycling!
Team Wattbike
The Engineer was prompt
The Engineer was prompt, called to provide updates of arrival time etc. and did everything asked of him, however since the service. I’ve had several drop out issues, loss of connection, difficulty peddling and a few other minor irritations.
21 de abril de 2026
Resposta da Wattbike
Hi Mark,
We appreciate your feedback. We are concerned to hear about the issues you've experienced since the service. We are committed to resolving these connection problems for you, and someone from our customer service team will be in touch in due course.
Happy Cycling!
Team Wattbike
Fantastic product and service
I had the best customer service back and forth with a man named Matt that I’ve ever had. The in-person service on the bike itself was genuinely fun and I had several aspects of the bike explained to me that I hadn’t previously understood.
19 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Felix,
We're so glad you had such a positive experience with our team and found the in-person service genuinely fun and informative. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Great response and personal attention
I’ve had so many issues - initially my Wattbike wouldn’t connect to any devices via Bluetooth - this eventually got resolved. I’m now in a situation - I’m unable to log into the Wattbike app to follow my program. When Wattbike works it is great-the issue is poor support and lots of technical issues. I’ve sent in numerous tickets and tried to call direct - I’m getting nowhere. Very frustrated indeed .
Quick update - after a phone call from Wattbike - all now resolved. I was impressed by the overall response and the personal attention paid. As per my original review - when the bike and the app are in perfect harmony - it is a wonderful piece of kit.
18 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi James,
Thank you for taking the time to leave your feedback, and I’m really sorry to read how frustrated you’ve been with your experience.
Having reviewed your previous support history, the initial Bluetooth issue earlier this year was resolved with a firmware update to the bike. As Wattbike is a highly technical connected product, firmware updates are periodically released to improve compatibility with newer phones, tablets, operating systems and third-party platforms, as well as to improve overall performance and stability over time.
With regards to the login issue you experienced over the weekend, this was unfortunately caused by a small app bug which prevented a limited number of users from logging into the Wattbike Hub app. This issue was identified by our app developers on Monday morning once our offices reopened following the weekend, and a fix was implemented by Monday evening.
I can see that we also spoke with you directly by phone regarding both issues to help get you back up and running as quickly as possible.
While technology-based products can occasionally experience issues, particularly as platforms and devices continue to evolve, we do continuously update and improve both the bikes and the app to ensure they keep pace with modern technology and provide the best possible user experience.
I do however appreciate that this does not make the disruption any less frustrating when you are simply trying to complete your training, and I’m sorry for the inconvenience caused.
Kind regards,
Charlotte
great kit and the only time i have…
great kit and the only time i have needed tech support they were quick and accurate
1 de agosto de 2025
Avaliação não solicitada
Resposta da Wattbike
Hi Tom,
We are so pleased you had a great experience with our kit and support team!
Happy Cycling!
Team Wattbike
Long wait to get booked in
Long wait to get booked in for a service, but when here, Edward was fantastic!
14 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Conor,
Thank you so much for your feedback. We're really sorry that there was a long wait for your service, but pleased to hear that you were happy with it once it was carried out.
Happy Cycling!
Team Wattbike
Fast, efficient & friendly service
Fast and efficient service, super friendly and knowledgable engineer about bikes &music!
14 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Matthew,
We're so glad you had a positive experience with our engineer! Your kind words mean a lot to us.
Happy Cycling!
Team Wattbike
I love my wattbike had it just over 4…
I love my wattbike had it just over 4 years and it i very regular use. The only reason ive given it 4 stars instead of 5 is due to the common faults the bike has. For the cost of the bike you would expect better qualify bolts as they are to soft and better qualify power button which dispite me never touching still fell out. Apart from that I love my bike life wouldn't be the same with out it
15 de abril de 2026
Resposta da Wattbike
Hi Joanne,
We appreciate you sharing your experience with your Wattbike. It's great to hear you've been using it regularly for four years. We're sorry to hear about the issues you've encountered with the bolts and power button. We are constantly working to improve the quality of our components.
Happy Cycling!
Team Wattbike
Excellent service by Edward
Excellent service by Edward. Bike is now running like new
13 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi BW,
We are so glad to hear your bike is running like new. Thank you for your kind words!
Happy Cycling!
Team Wattbike
Took some prompting to send over Easter…
Took some prompting to send over Easter holidays with some infuriating responses to chasers from a chatbot which was hugely unhelpful.
Instructions on how to install would also have been helpful.
15 de abril de 2026
Excellent service.
Excellent service.
Prompt polite and courteous, excellent knowledge and helpful,really pleased with the service conducted.
13 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Nicola,
We are so glad to hear you were pleased with the service. Your kind words about our team are greatly appreciated!
Happy Cycling!
Team Wattbike
Amazing bike
Amazing bike
A little disappointed that to access the training plan via the app, it is an additional monthly cost
8 de abril de 2026
Resposta da Wattbike
Hi Morag
Hub+ is a subscription / paid version of the Wattbike Hub app which unlocks premium features and workouts. But there are 100's of workouts including plans which are all free to access (no subscription required). Only 2 of the training plans are subscription only. If you need further support on this, please reach out to our team at info@wattbike.com. Happy cycling!
Team Wattbike
The product is great, installation team useless.
The product is great. Ordering was pretty simple. Matt from Customer service rescued the customer relationship. There are e-mail exchanges covering the issues. The bottom line is that Wattbike were badly let down by the the installation team. If they had been even barely competent I would have given five stars.
13 de abril de 2026
Resposta da Wattbike
Hi Steve,
Thank you for taking the time to leave your review. We’re really pleased to hear that you’re enjoying the product itself and that Matt was able to help turn the experience around for you. I’ll be sure to pass your comments on to him.
That said, I’m very sorry that the installation experience let things down. We completely appreciate how important first impressions are, particularly with a premium product, and it’s disappointing to hear that the installation team did not deliver the level of service you expected.
Your feedback has been noted internally, and we will be sharing this with the installation provider to help improve the experience for future customers.
Thank you again for your honest feedback and for recognising the efforts of the customer service team despite the issues encountered.
Kind regards,
Team Wattbike
Edward the engineer who carried out the…
Edward the engineer who carried out the service was a credit to the company. Polite, knowledgeable and a credit to the company.
11 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi David,
We are so glad to hear about your positive experience with our engineer. Your kind words mean a lot to us.
Happy Cycling!
Team Wattbike
Atom v2 serviced by Edward
Had my Atom v2 serviced by Edward. Quick, efficient and courteous. He answered all my questions and got the job done without any fuss. Well worth the money to keep the bike in good condition.
7 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi David,
We're happy to hear that the service experience was quick, efficient, and courteous. We appreciate you highlighting the value of maintaining your bike's condition. Thanks for your positive feedback!
Happy Cycling!
Team Wattbike
Great customer service
I’ve had my 2nd Gen Wattbike Atom since 2020, and honestly, the customer service I just received was next level.
I’d lost my original power supply and bought a new one, but the bike still wouldn't work. I reached out to their team, and they were so incredibly patient and responsive throughout the whole process.
They looped in their technicians multiple times and even sent me another power supply just to be sure.
Eventually, they figured out the actual power port on the bike was the issue. Instead of leaving me stranded, they quickly sent out the DIY parts I needed to fix it myself.
My Atom is finally back up and running! Huge shoutout to the team for sticking with me and getting me back on the saddle—this is exactly why you buy from a premium brand.
6 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Ning,
We're happy to hear that our team was able to provide exceptional support and get your Atom back up and running. We appreciate you highlighting our team's patience and responsiveness. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Home Service
Home Service: Wattbike Atom NG - Excellent service received. All worn parts were replaced, even down to the handlebar tape which was starting to look tatty after 4 years of regular use. Also some good adviced received on things to check and adjustments to make.
30 de março de 2026
Resposta da Wattbike
Hi Peter,
We're happy to hear that you received excellent service! It's great to know the worn parts replacement and helpful advice met your expectations. Thank you for your positive feedback and for taking the time to share your experience.
Happy Cycling!
Team Wattbike
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