Bike had an issue from receiving delivery. Extremely noisy and vibrating through crank shaft. Problems when trying to return due to AI agreeing collection date and then it never got collected a... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We have found that Watt Bikes are excellent bikes for performance and use at our club. We have been particularly impressed with the service and support team, especially Matt, who has been very efficie... Ver mais
A empresa respondeu
I've had the Wattbike Trainer 3 years so decided a service was advisable. The company, based in Whitehaven Cumbria sorted out a time to come. The engineer (John) was brilliant and went far above... Ver mais
A empresa respondeu
Decided on a service as bike had a lot of miles on from new, running mostly fine but a little noisy and in need of some TLC. Edward was friendly, advised arrival time in advance and was clean an... Ver mais
A empresa respondeu
Detalhes da empresa
- Ciclismo Indoor
- Clube de Ciclismo
- Loja de Equipamentos de Ginástica
- Atacadista de Equipamentos para Ginástica
- Ciclismo de estrada
- Loja de artigos esportivos
Sobre Wattbike
Escrito pela empresa
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Informações de contato
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Reino Unido
- info@wattbike.com
- wattbike.com
4,5
Excelente
3 mil avaliações
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We purchased the Proton
We purchased the Proton. It was easy to assemble but we could not connect the bike to the Wattbike hub. We tried all of the suggestions, including rebooting and switching accounts and devices. Finally had to consult Gemini to find a phone number in the US for customer service. The agent could not help because they are not familiar with the Proton! The only option was to email Wattbike and wait for a response. While we were waiting we decided to remove the lower panel and found a disconnected power line. Fortunately one of us is familiar with the wiring of bikes like this and was able to fix it. So the bike is nice but your customer service…. Not so much.
20 de maio de 2026
Resposta da Wattbike
Thank you for taking the time to leave a review, and I'm very sorry to hear about the difficulties you experienced getting started with your Proton.
I'm pleased to hear that you are enjoying the bike itself, but I completely appreciate how frustrating it must have been to encounter an issue straight out of the box, particularly when you were eager to get riding.
It sounds as though the disconnected power cable was the root cause of the connection issue, and I apologise that this was not identified sooner. I'm glad that you were able to resolve this, although we certainly wouldn't expect customers to have to investigate internal wiring themselves.
As a UK-based company, our phone support is available Monday to Friday. Customers can also contact our support team by submitting a ticket through our website, and we'll always do our best to assist as quickly as possible.
Thank you again for your feedback. It is invaluable in helping us improve both our products and the support experience we provide.
Happy Cycling!
Team Wattbike
Good prompt service
Good prompt service, efficient and friendly mechanic
Cannot fault service
12 de março de 2026
Resposta da Wattbike
Hi Nigel,
We're so glad you had a positive experience with our service and mechanic. Thank you!
Happy Cycling!
Team Wattbike
Purchased a service on my watt bike…
Purchased a service on my watt bike computer. Came back like brand new!
19 de maio de 2026
Resposta da Wattbike
Hi Ian,
We are so happy to hear your watt bike computer is like new! Thank you for your kind words.
Happy Cycling!
Team Wattbike
Great product and workout data
I'm really enjoying my Proton. The entire purchasing process was very easy and the the free workouts and data analysis are great. I have actually come to look forward to getting on the Proton so I can see my data. I have also incorporated some things like PES ( and methods to improve it) to my outdoor cycling experience and feel it's added to my performance. The delivery of the Proton went fine, though the delivery date was delayed, apparently due to my location. It took about 3 weeks to get the bike and it seemed to sit in a warehouse for a prolonged period. I ended up having to contact the delivery service a few times. Overall I am very happy with the product.
18 de maio de 2026
Resposta da Wattbike
Hi Jonathan,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you're enjoying your Proton and making the most of the workout data and analysis available through the Hub. It's fantastic to hear that features such as PES are not only enhancing your indoor training but are also having a positive impact on your outdoor cycling performance.
I'm sorry that the delivery experience did not quite match the experience you've had with the bike itself. We appreciate how frustrating it must have been to have your delivery delayed and to have to chase the delivery company for updates. We have passed your feedback on to our delivery partner in the US, as we are always looking for ways to improve the delivery experience for our customers.
Thank you again for your feedback, and we're thrilled to hear that you are overall very happy with your Proton. We wish you many more enjoyable rides ahead!
Happy Cycling!
Team Wattbike
Very good service
Clear communication on service date and managed to change date easily. Edward arrived on time and was very pleasant and efficient and the service was carried out well and professionally. Good job!
15 de junho de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Benjamin,
We're so glad to hear we provided clear communication and efficient service. Thank you for your kind words!
Happy Cycling!
Team Wattbike
Outstanding service and communication
Outstanding service and communication. Official Wattbike Service agents GRS are highly recommmended, especially their engineer Jamie who has serviced my bike three times and has been consistently excellent.
10 de junho de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi William
We're so happy to hear about your excellent experience with our service and communication. We appreciate your kind words and positive feedback!
Happy Cycling!
Team Wattbike
Resposta da Wattbike
Hi Ryan,
We're glad you enjoyed your experience.
Happy Cycling!
Team Wattbike
I had my wattbike pro serviced today by…
I had my wattbike pro serviced today by Edward. He did a fantastic job. The wattbike is now purring. 5* service
8 de junho de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Tom,
We are so glad to hear your wattbike is purring! We appreciate your kind words.
Happy Cycling!
Team Wattbike
Resposta da Wattbike
Hi Adam,
We're glad you enjoy our bike! We appreciate your positive feedback.
Happy Cycling!
Team Wattbike
The product itself is fine
The product itself is fine, feels solid with just a couple of details that could be a bit more classy. It doesn't come with a screen, so you will need a tablet (with Bluetooth) to use it. Fairly easy to link to the Wattbike app, which gives a good range of free training plans.
The biggest negative was the delivery process, to the point where if Wattbike are still using BJS Home Delivery, I would avoid it.
23 de março de 2026
Resposta da Wattbike
Hi Dean,
Thank you so much for your detailed feedback regarding the product's quality and the app's functionality. We are truly sorry to hear about your delivery experience, and will be feeding this back to our courier partner to improve this in the future.
Happy Cycling!
Team Wattbike
Resposta da Wattbike
Hi Simon,
We are so glad you enjoyed your experience. We appreciate your positive feedback.
Happy Cycling!
Team Wattbike
Edward serviced my Watt Bike Atom and…
Edward serviced my Watt Bike Atom and was courteous, knowledgeable and very efficient. Brilliant!
5 de junho de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Wattbiker!
We're so happy to hear about your positive experience with our service. Thank you for your kind words, we'll pass them on to Edward!
Happy Cycling!
Team Wattbike
Great service my Wattbike rides like new
Great service my Wattbike rides like new
3 de junho de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Sarah
We're glad your Wattbike feels new! Thanks for sharing.
Happy Cycling!
Team Wattbike
Booked service for Wattbike Atom
Booked service for Wattbike Atom
Good response time within a few days and mechanic contacted me directly to arrange mutually convenient day which was within a few days
He arrived as planned and carried out service explaining need for certain replacement parts etc all within the cost of the service
Very satisfied with service received and confident bike is in good working condition
5 de maio de 2026
Resposta da Wattbike
Hi Ian
We're so glad to hear you had such a positive experience with our service for your Wattbike Atom! We appreciate your kind words about our mechanic and the efficient process. We're happy your bike is in excellent working order.
Happy Cycling!
Team Wattbike
Wattbike Atom repair
My Atom had developed a problem with the flywheel sensor. Ed quickly identified the problem and the bike is back up and running.
28 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Gerard
We're glad we could quickly resolve the issue and get your bike running again. Thank you for sharing your experience.
Happy Cycling!
Team Wattbike
Booked a service with Wattbike
Booked a service with Wattbike! In my opinion this is the only thing that lets Wattbike down, the booking an appointment, it’s emails back and fourth over many weeks to get to a suitable date! Took me 2 months.
That being said. Edward gave my Atom next Gen a full service, it runs like its brand new now perfect… Thanks Edward your a Credit to Wattbike will see you in few years Thanks Again
27 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Stephen
We are truly sorry to hear about the difficulties you experienced scheduling your service, and we appreciate you bringing this to our attention. Your service area is currently experiencing some delays but Edward will offer his earliest available appointment. We are delighted, however, that the service provided by him made your Atom feel brand new. We value your feedback .
Happy Cycling!
Team Wattbike
Recently purchased a Wattbike Atom…
Recently purchased a Wattbike Atom indoor trainer. Unfortunately, there was a problem with a flywheel sensor that prevented changing the resistance level while cycling. After some basic troubleshooting failed, the service/customer support team at Wattbike were able to identify the problem and rectify the situation. The team was outstanding with communication and working to fix the problem. I am now very happy with the Wattbike Atom and very appreciative for the excellent customer support that Wattbike provides.
6 de maio de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi David
We are so pleased to hear that our team was able to resolve the issue with your Wattbike. It is wonderful to know that our communication and support helped rectify the situation, allowing you to fully enjoy your trainer. Thank you for sharing your positive experience!
Happy Cycling!
Team Wattbike
Spoke to people at wattbike who were…Good service
Spoke to people at wattbike who were very helpful with the issue with my bike.
Bike collected and delivered when they said it would
29 de abril de 2026
Resposta da Wattbike
Hi!
We're delighted to hear our team provided helpful assistance and that your bike's collection and delivery were seamless. Thank you for sharing your positive experience!
Happy Cycling!
Team Wattbike
Resposta da Wattbike
Hi Stephen
Glad you're happy with the service provided.
Happy Cycling!
Team Wattbike
Very good trainer and getting lots of…
Very good trainer and getting lots of use from it. There is an issue with the remote for the fan but bike is brilliant.
23 de abril de 2026
Resposta da Wattbike
Hi Diane
We're so happy you're enjoying the bike! We appreciate you letting us know about the fan remote issue.
Happy Cycling!
Team Wattbike
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