Bike had an issue from receiving delivery. Extremely noisy and vibrating through crank shaft. Problems when trying to return due to AI agreeing collection date and then it never got collected a... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Quick and easy to book service. Edward messaged the night before to confirm the booking, he turned up within the time slot given very friendly and thorough. Carried out a good service. Really happy... Ver mais
I've had the Wattbike Trainer 3 years so decided a service was advisable. The company, based in Whitehaven Cumbria sorted out a time to come. The engineer (John) was brilliant and went far above... Ver mais
A empresa respondeu
We have found that Watt Bikes are excellent bikes for performance and use at our club. We have been particularly impressed with the service and support team, especially Matt, who has been very efficie... Ver mais
A empresa respondeu
Detalhes da empresa
- Ciclismo Indoor
- Clube de Ciclismo
- Loja de Equipamentos de Ginástica
- Atacadista de Equipamentos para Ginástica
- Ciclismo de estrada
- Loja de artigos esportivos
Sobre Wattbike
Escrito pela empresa
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Informações de contato
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Reino Unido
- info@wattbike.com
- wattbike.com
4,5
Excelente
3 mil avaliações
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Great Service Team
Had some issues with bike service but the team were fantastic in persevering with me / issues and getting it sorted in the end. Thanks Louise !!!
21 de abril de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Andrew,
We're glad the team resolved the bike service issues for you. We appreciate your patience and are grateful for your positive feedback. Thank you!
Happy Cycling!
Team Wattbike
Great outcome
Took a while to arrange it, think they for got me, but the service was great, went above and beyond what they were supposed to do.
19 de março de 2026
Resposta da Wattbike
Hi Ian,
We appreciate your feedback and are glad the service met your expectations. We're sorry for the initial delay in arranging it. Thank you for your patience.
Happy Cycling!
Team Wattbike
Punctual, Polite, Efficient
Edward was punctual, polite, efficient with the service and communicated well. 👍
The WattBike definitely sounds better with the new chain though real test will come with a Zwift League Race tomorrow evening…..!
20 de abril de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Jason,
We're happy to hear that the service was efficient and well-communicated. Thank you for your positive feedback! We hope the new chain enhances your Zwift League Race experience.
Happy Cycling!
Team Wattbike
Great bike
Great bike, love it, took a good though rides to get used to it. I only ride indoors these days, I had my old rusty exercise bike for many years it was noisy and did not give me the full riding experience that the watt bike offers. My wife wasn’t to happy but ha ho I love it.
23 de março de 2026
Resposta da Wattbike
Hi Perry,
We're happy to hear that you are enjoying the bike and the enhanced riding experience it offers! It's great you're finding it a worthwhile upgrade from your previous equipment. Thanks for sharing your experience with us.
Happy Cycling!
Team Wattbike
Awesome, thank you.
From ordering to delivery everything was very professional, well informed about delivery times and tracking was perfect. My bike was extremely well packed and the instructions for assembly were spot on. My only gripe is there were coin batteries included but I couldn't find anything in the instructions about them and had to Google what they were for, apart from that im very happy with my buying experience and my new Watt bike Proton.
23 de março de 2026
Resposta da Wattbike
Hi James,
We're glad you're happy with your Wattbike Proton and the overall buying experience. We appreciate your feedback regarding the coin batteries, these were just a spare set for your shifters. Thanks for your review!
Happy Cycling!
Team Wattbike
Service for Next Gen Atom
Smooth booking process on the website to book a service for Next Gen Atom, and paid the same price as in 2023. Had to wait a couple of months for a slot, but not a major issue. Good comms from the mechanic beforehand and on the day, and the bike is running really smoothly post-service.
20 de abril de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Rich,
We're happy the booking process was smooth and that your bike is running well after the service. We appreciate your patience regarding the scheduling. It's great to hear the communication was helpful. Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
Cannot fault the service and courtesy
18 de março de 2026
Resposta da Wattbike
Hi Nigel,
We appreciate your kind words regarding our service and courtesy; we are so glad you were pleased!
Happy Cycling!
Team Wattbike
Resposta da Wattbike
Hi Lee,
Thank you so much for your positive review!
Happy Cycling,
Team Wattbike
5 star service
Edward was fantastic, he texted me the evening before the service with an ETA, updated me on the day keeping me informed. Once he arrived he was politely, friendly, asked me questions about my bike as well as explaining the service process.
He is absolutely 5 stars and a brand ambassador for Wattbike. 🥇
17 de abril de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi,
We're happy to hear that the service experience was fantastic. We appreciate your positive feedback regarding the communication and the technician's professionalism and friendliness. Thank you!
Happy Cycling!
Team Wattbike
Great bike
Whilst I have had a couple of issues with the bike the team at Wattbike have persevered with me and I now have a bike that works great again. The Proton is a really lovely bit of kit and I would thoroughly recommend the product to anyone..
17 de abril de 2026
Avaliação não solicitada
Dreadful service
I paid for a service which cost £299 because I live in North Wales. Communication was non-existent regarding a date for the service. When I contacted you to find out what was happening I had an extremely terse email in response. The guy eventually came and left my bike with all the setting altered & he made no attempt to put them back to suit my age and weight & the original fault was not fixed.
18 de março de 2026
Top service from Edward today sorting…
Top service from Edward today sorting out my workhorse of a Wattbike, it’s like new again.
16 de abril de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Chris ,
We're happy to hear that the service revitalized your Wattbike! It is great to know you feel it's like new again. Thanks for your positive feedback.
Happy Cycling!
Team Wattbike
Prompt efficient service to my…
Prompt efficient service to my Wattbike. The clamp that had failed was replaced and all is like new.
19 de março de 2026
Resposta da Wattbike
Hi Jeff,
We're happy to hear that the Wattbike clamp replacement went smoothly! We appreciate your positive feedback regarding our prompt and efficient service.
Happy Cycling!
Team Wattbike
Efficient service
Just had a very efficient service on my Atom2 c/o Edward. Like new now
16 de abril de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Nick,
We're happy to hear that you received efficient service, and your Atom is like new. Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
Service was completed efficiently and…
Service was completed efficiently and effectively
18 de março de 2026
Resposta da Wattbike
Hi Mike,
We're happy to hear that our service was efficient and effective for you. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Excellent service. Highly recommend.
Had my wattbike serviced by a very polite, knowledgeable young man. Fast, efficient, thorough. Great customer service by email before the visit. Definitely recommend.
13 de março de 2026
Resposta da Wattbike
Hi Gill,
We're happy to hear that you had a positive experience with our service. We appreciate your kind words regarding the technician's expertise and efficiency. Thank you for recommending us!
Happy Cycling!
Team Wattbike
Too long to diagnose but super service
Took weeks for support to diagnose and suggest an engineer but the service itself was a dream. Bruce did a fantastic job and, like my FTP, the Atom is now back to its former self!
13 de março de 2026
Resposta da Wattbike
Hi Mr A,
We're happy to hear that the service met your expectations! We appreciate your patience during the diagnosis and are so glad the engineer was able to restore your Atom. Thanks for the feedback.
Happy Cycling!
Team Wattbike
Resposta da Wattbike
Hi Adam,
We are happy to hear that you found our service attentive and professional. Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
fantastic product and fantastic support
Had my Wattbike Atom since 2020 and it's the best bit of fitness kit I've ever bought. Really helps my fitness and I am better all round than ever despite the advancing years. Great to keep the activity up during winter as I get softer and less fond of wind and rain! What I had not realised up to know was the fantastic support the Wattbike team provide. I've just had major surgery and asked for a bit of advice on rehab with the Wattbike and the response I had was really detailed and comprehensive giving me lots of information on how to approach my return when I am able to. I look forward to getting back on the bike soon and building my fitness Well done Louise and Wattbike team
14 de abril de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Patrick,
We're happy to hear that your Wattbike Atom has been such a valuable part of your fitness journey since 2020! It's great to know our team could provide helpful support and advice for your rehab. We wish you a speedy recovery and look forward to you getting back on your bike soon. Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
Into it's 8th year and my Atom spins on!
I've had my Wattbike Atom for almost 8 years now and just had it serviced for the second time. It had developed a couple of problems which I was worried could spell the end of its life but the engineer sorted them out as part of the service and it's as good as new again. Very happy 🙂
10 de abril de 2026
Avaliação não solicitada
Resposta da Wattbike
Hi Mick,
We're happy to hear that the service resolved the issues with your Wattbike Atom! It's great to know our engineer was able to get it working like new again. Thank you for your positive feedback and for being a loyal customer for eight years.
Happy Cycling!
Team Wattbike
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