Extrêmement déçu par ce produit avec autant de vidéo si facile je m'attendais vraiment à une cire de folie. Cire qui se retire très mal et laisse des morceaux partout, de plus elle n'enlève quasi ri... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I ordered the starter kit, but after two weeks, nothing arrived. I checked the tracking, and it stopped updating after leaving the warehouse. I called Waxx using the number on their website, but suppo... Ver mais
A empresa respondeu
I've ordered from WaXx several times now, and they've never disappointed me. The orders always arrive quickly, everything is well packaged, and the quality of the products is consistently great.... Ver mais
A empresa respondeu
Pot chauffe cire de très mauvaise qualité, la prise de terre sets cassé très rapidement après peu d'utilisation et lorsqu'il en ont renvoyé un autre, le pot de marchais même pas. Service client... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
WaXx.me is an international brand retailing in over 35 countries. Supported by a dedicated team of professionals, WaXx.me is always on top of the latest trends, continuously expanding its product range to ensure the best consultation for clients. We strive for maximum customer satisfaction, offering affordable, effective, and high-quality painless wax products. At WaXx.me, we believe beauty should be accessible to all, providing a budget-friendly alternative to expensive cosmetic items, empowering many women to feel more confident and beautiful. With us, you'll find the best deals on top-quality products and services, ensuring excellent customer service, unbeatable prices, and fast delivery.
Informações de contato
7 Kaliakra, 4000, Plovdiv, Bulgária
- office@waxx.store
- waxx.store
3,1
Bom
86 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Im Internet steht man kann gratis…
Im Internet steht man kann gratis zurücksenden stimmt nicht man zahlt 22 Euro, wenn man mlt kontakt aufnimmt sehe sehr unfreundlich und nicht entgegen kommend, wenn ihr solche sachen bestellt gibt es andere seiten aber nie von der Slowakei lieber von die Niederlande oder deutschland die sind sehr sehr freundlich und hilfsbereit
16 de abril de 2025
Avaliação não solicitada
Oplichters! Koop hier NIKS
Hierbij zal ik nog maar eens mijn ervaring delen omdat de klantenservice heel mooi doet alsof ze goede service aanbieden maar dit totaal niet waar is.
Het probleem dat ik had was dat de producten vies en beschadigd geleverd waren. En dat nadat het testen van de producten ik extreme pijn en irritatie heb ervaren. Met het antwoord van waxx.me "iedereen heeft een andere pijngrens", sorry hoor maar ik heb nog nooit zoveel last gehad van eender wel wax product. Ik mocht het dus niet retourneren.
Na dit op trustpilot gezet te hebben mocht ik weer contact opnemen voor het retourneer traject te starten.
Het terugsturen van de producten moest op mijn eigen kosten, naar een of ander magazijn in duitsland (dit was het adres wat ze via de mail aan mij gaven). Dit kosten mij €18. Nadat het een week op de post heeft gezeten kreeg ik het pakket opeens terug. Volgens de duitse post was het adres incorrect. Waxx.me komt niet met een tegenmoet koming en verwachten van mij om nog eens €18 uit te geven en het opnieuw te proberen. En mij dan nog steeds niet het volledige bedrag terug over te maken.
30 de março de 2025
Avaliação não solicitada
DO NOT ORDER!
Got my order, the lid was totally broken. Waxx customer service, that answered very quickly, offered to go with the broken lid and they would send me the hairgrow cream for compensation. I wasnt okay with that and wanted to return the whole order but as it turned out, i should have payed for the return myself and it would have cost 40% of the product price. Moral of the story:
- they have made it pretty impossible to return the products.
-dont be like me and read the return policy!!
The quality of the heater is just misrable, i hope it wont burn my house down while using. Pretty sure Temu has better products than this.
28 de março de 2025
Avaliação não solicitada
Bestelling nooit ontvangen
Bestelling nooit ontvangen door GLS. GLS beweert het pakket te hebben afgeleverd met neerzettoestemming, echter is de bezorger nooit bij mijn huis geweest op genoemd tijdstip van afleveren. Dit is ook te zien via de Ring video deurbel. Claim ingediend, door GLS afgewezen want 'neerzettoestemming gegeven'. Als ik die toestemming geef, verwacht ik dat het pakket ook op de afgesproken plek wordt neergezet. Waxx trekt ondertussen de handen er vanaf en wil de Klarna factuur niet op nul zetten. Wat een vreselijk slecht bedrijf met slechte klantenservice welke op geen enkel manier met je mee willen denken. Nu proberen met GLS de zaak uit te zoeken, want van Waxx hoef ik niks te verwachten. Wees gewaarschuwd.
31 de dezembro de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello and thank you for your feedback.
We are truly sorry to hear about the issues you’ve encountered with your delivery. We understand how frustrating it can be when the delivery doesn’t go as planned, and we sincerely apologize for the inconvenience.
Regarding the delivery issue with GLS, we understand that you provided "leave at location" permission, but it seems the package was not delivered as expected. We appreciate that you’ve provided evidence through your Ring doorbell and understand your frustration. We do not control the actions of the courier, but we want to ensure that your experience is addressed.
While we cannot change past deliveries, we are here to help with any issues related to the payment. Please reach out to us at office@waxx.me, and we will look into resolving the invoice situation with Klarna. We want to ensure you are not left in a frustrating situation.
We value your feedback and will continue to work on improving our customer service and delivery processes. Thank you for bringing this to our attention.
Kind regards,
The Waxx.me Team ❤️
It's very easy to apply and use
It's very easy to apply and use. However, make sure to get a heater if you are using the wax for the first time. In my opinion, if you melt it without one, you won’t get the same effect. With the heater, the temperature is perfect and the hair is removed much more easily and quickly. For me personally, just 3 or 4 applications on my leg are enough.
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Waxx Me
Thank you so much for sharing your feedback! The opinions of our customers are important to us!
If you have any questions, you can contact us at office@waxx.me
Kind Regards,
WAXX TEAM! ❤️
Ho acquistato diversi prodotti WaXx nel…
Ho acquistato diversi prodotti WaXx nel corso del tempo e sono rimasta colpita dalla coerenza della qualità. Ogni volta che ho provato un nuovo prodotto, sono rimasta soddisfatta dei risultati. Consiglio vivamente il marchio WaXx a tutti coloro che cercano prodotti per l'epilazione di alta qualità.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Waxx Me
Thank you so much for sharing your feedback! The opinions of our customers are important to us!
If you have any questions, you can contact us at office@waxx.me
Kind Regards,
WAXX TEAM! ❤️
Ich habe vor einiger Zeit komplett
Ich habe vor einiger Zeit komplett auf Heißwachs umgestellt und es jetzt nachbestellt. Ich bin sehr zufrieden. Es lässt sich gut entfernen, vor allem die Rückstände nach der Behandlung gehen sehr leicht von der Haut ab. Dieses Wachs ist besonders gut für den Intimbereich geeignet.
25 de novembro de 2024
Avaliação não solicitada
Resposta da Waxx Me
Thank you so much for sharing your feedback! The opinions of our customers are important to us!
If you have any questions, you can contact us at office@waxx.me
Kind Regards,
WAXX TEAM! ❤️
Bestelling nooit ontvangen
Bestelling nooit ontvangen. Wat een slecht bedrijf is dit. Bestel hier nooit want ze zeggen dat ze bezorgd hebben maar hier is niemand geweest. Nu een welles nietes spel aan het spelen met klanten wat voor zwak begaafd bedrijf ben je dan. Echt bestel hier never nooit niet want je kan betalen maar niks krijgen. Ja een dame die geen Nederlands spreekt en dat mij mailt en vraagt om mijn mail adres. Grote oplichting dus.
23 de setembro de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello and thank you for your feedback!
We are truly sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused.
At Waxx.me, we take issues like this very seriously. We work hard to ensure timely and secure deliveries, and we deeply regret that this situation occurred. We understand your frustration and would like to investigate this matter further to resolve it for you as quickly as possible.
Could you please send us an email at office@waxx.me with your order details (order number and email address)? This will help us track your order and find out what went wrong.
We are committed to resolving this issue for you and ensuring you receive your order or an appropriate solution. Thank you for bringing this to our attention and giving us the chance to make things right.
Kind regards,
The Waxx.me Team ❤️
Sehr schlimme Firma!
Sehr schlimme Firma!! Mein Gerät funktioniert nach einem Mal gar nicht mehr! Der Kundendienst schreibt diese E-Mail:
Hallo,
Die Optionen, die wir anbieten können, sind 2.
Sie können das Produkt entweder zurücksenden, wobei die Rücksendekosten zu Lasten des Kunden gehen, oder wir senden Ihnen gegen eine Versandkostenpauschale ein neues Heizgerät zu.
Teilen Sie uns bitte mit, wie Sie mit uns verfahren möchten.
Dilyana Miteva
Customer Happiness Agent
La Digue Jsc
Die Firma gibt sich als Schweizerfirma aus, bietet keinerlei Optionen, die kundenfreundlich sind und lässt den Kunden mit einem schrecklichen Gefühl stehen. Sie tun so, als ob sie das Thema nicht verstehen-.-
Ich bin enorm wütend!! Am liebsten würde ich euch den ganzen Email-Verlauf da lassen....
Einfach peinlich, das dies überhaupt zugelassen wird.
25 de setembro de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello and thank you for your feedback!
We are very sorry to hear about your experience and deeply regret the frustration and disappointment this situation has caused you. This is not the level of service we aim to provide, and we truly apologize for any inconvenience.
We fully understand your concerns regarding the product and the response you received. Your feedback is extremely valuable to us, and we are committed to finding a solution that makes you feel supported and valued.
To resolve this matter, we are happy to offer you the following options:
You can return the order if that works best for you.
We can arrange a refund for the products that aren’t working as they should.
If you prefer, we can send you a replacement product completely free of charge.
Please contact us at office@waxx.me with your order details and let us know which option you would like to proceed with. We are here to ensure that you have a positive experience with us.
At Waxx.me, we are committed to continually improving our service, and your feedback plays a crucial role in that process. Thank you for giving us the chance to make things right.
Kind regards,
The Waxx.me Team
Absolut unseriöses Unternehmen mein…
Absolut unseriöses Unternehmen mein Paket wurde nie zugestellt sie sind verpflichtet mir eine Verlustmeldung zukommen zu lassen und diese bei Der Post abzugeben. Das machen sie aber nicht sie sagen ich soll mich selber mit der Post in Verbindung setzen die Post sagt mir aber der Versender muss sich darum kümmern und so kenne ich es auch. Sie lassen mich mit den Problemen alleine da Ware habe ich nicht und Geld habe ich auch nicht kann ich absolut nicht empfehlen Fingerweg Betrüger!!!!
5 de setembro de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello and thank you for sharing your feedback.
We are truly sorry to hear about the issues you’ve encountered with your order and for any distress this situation has caused you. This is not the experience we want our customers to have, and we sincerely apologize.
You are correct—it is our responsibility to handle cases of lost packages with the postal service. We regret that this has not been properly communicated, and we are committed to resolving this matter for you without further delay.
To ensure a swift resolution, we kindly ask you to reach out to us at office@waxx.me with your order details. Here’s how we will proceed:
We will file the necessary loss report with the postal service on your behalf.
If the package cannot be located, we will either:
Arrange a replacement shipment for you free of charge, or
Provide a full refund if you prefer.
Please rest assured that we are here to assist you and resolve this situation as quickly as possible. We take your feedback seriously and are making changes to prevent such issues in the future.
If you have any additional questions or concerns, please don’t hesitate to contact us directly at office@waxx.me.
Thank you for giving us the opportunity to make this right.
Kind regards,
The Waxx.me Team ❤️
Disappointed with the customer service and the product
I ordered a set including the stove, three cans of wax, 10 spatulas, a refreshing gel and 3 sprays. The package arrived and when I opened the box of the stove I immediately noticed that it had already been used. It was poorly wrapped and oily fingerprints were visible. In addition, two of the small bottles containing the sprays were half empty. I contacted customer service and also sent photos of the bottles placed on a weighing scale to show that they were not full.
I showed the stove to my boyfriend who is an electrician and he immediately confirmed that it was broken. We turned the handle which then immediately came off and so we saw that the turnbuckle had been badly repaired with silicone. I sent a video to customer service who suggested that I receive two sprays and a new stove. However, I had to repay the shipment even though the mistake was theirs and they sent me faulty products. Even after requesting to speak with the sales manager to express my disappointment, I was reconfirmed that in order to receive the new products I would have to pay for a second shipment. So I did. I was sent a new stove, this time working and packaged completely differently from the first one. But still the quality is poor and I recommend spending more and buying a professional one. While the spray bottles were again half full.
14 de agosto de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello and thank you for your detailed feedback.
We are deeply sorry to hear about the issues you experienced with your order. This is not the standard of service or product quality we strive to deliver, and we sincerely apologize for the inconvenience and disappointment caused.
Regarding the Condition of the Products:
It is unacceptable that you received a stove in poor condition and spray bottles that were not full. We are investigating this matter internally to ensure such issues do not happen again. We appreciate you sending photos and videos, as this helps us identify and resolve problems more effectively.
Customer Service Interaction:
We regret that our solution did not meet your expectations, especially regarding the additional shipping charges. While we aim to offer fair resolutions, we understand that this situation caused frustration, and we are revisiting our policies to better handle such cases in the future.
Your Feedback on Product Quality:
We acknowledge your concerns about the quality of the replacement stove and spray bottles. Your input is invaluable as we strive to improve both our products and packaging processes to meet the highest standards.
Our Commitment to You:
We want to make this right. Please contact us again at office@waxx.me, and we will ensure that you receive a satisfactory resolution without any additional costs. Your satisfaction is our priority, and we are committed to earning back your trust.
Thank you for bringing these issues to our attention. Your feedback helps us improve, and we genuinely appreciate the opportunity to learn from your experience.
Kind regards,
The Waxx.me Team ❤️
Absolute Frechheit
Absolute Frechheit, wie hier mit Kunden umgegangen wird. Ich habe einen defekten Erhitzer zugeschickt bekommen. Ich habe umgehend von meinem Rückgaberecht gebrauch gemacht, was angeblich nicht ging (da Aktionsware). Ich hätte das defekte Gerät auf eigene Kosten zurückschicken sollen! Von Gewährleistung hat dort noch niemand was gehört! Wo? Gute Frage! Das Unternehmen hat weder eine Telefonnummer, keine Hotline, nichts. Nur Leute die sich Customer Happiness Agent nennen, absolut lächerlich. Ich habe die Wachsperlen selbst erhitzt und überzeugt hat es mich nicht. Alles in allem eine komplette Geldverschwendung. Der Mailverlauf geht an die Verbraucherzentrale.
17 de junho de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello and thank you for sharing your feedback.
We are deeply sorry to hear about your negative experience and the frustration it caused. This is not the standard of service we aim to provide, and we sincerely apologize for the inconvenience.
Regarding the Defective Heater and Return Policy:
We regret that you received a faulty heater. While our policy may restrict returns on promotional items, defective products are an exception, and we should have handled this more effectively. We take full responsibility for not providing a satisfactory solution in this case and will review our policies to ensure that all warranty rights are respected moving forward.
Communication Concerns:
We apologize for any inconvenience caused by the lack of direct communication channels such as a hotline or phone number. Our Customer Happiness Agents are here to assist and resolve issues promptly, but we understand that this setup might not always meet your expectations. We are working on improving our customer support to make it more accessible and efficient.
Product Quality Feedback:
We are sorry to hear that our wax beads did not meet your expectations. Your feedback is important to us, and we are committed to reviewing and improving our products to provide a better experience for our customers.
Our Commitment to Resolution:
We would like to make this right. Please contact us again at office@waxx.me so we can resolve this matter promptly, at no additional cost to you. Your satisfaction is our priority, and we value the opportunity to turn your experience around.
Thank you for bringing these issues to our attention. We are taking your feedback seriously and will use it to improve both our products and our service.
Kind regards,
The Waxx.me Team ❤️
Ik heb er wonden van opgelopen
Ik heb er wonden van opgelopen! Ik heb schoonheidsspecialiste gestudeerd en ben dus ervaren met harsen. Dit heb ik ze laten weten via de mail met foto’s, maar ze reageren niet eens. Jullie hebben allang een mail van mij gehad met foto’s, maar daar wordt niet op gereageerd. 31-07 heb ik de mail verstuurd. We zijn een half jaar verder zowat…
24 de julho de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello and thank you for bringing this to our attention.
We are genuinely sorry to hear about the issues you experienced while using our product. Your safety is our top priority, and it’s deeply concerning to learn that you were injured. We sincerely regret that you’ve had to go through this.
Your Expertise and Feedback Matter:
We understand that, as a trained beautician, you have significant experience with waxing products. The fact that you faced such an issue highlights the importance of reviewing and addressing this situation thoroughly. We also regret any delay or lack of response to your initial email—this is not how we aim to treat our customers.
Immediate Actions to Resolve:
Please contact us directly at office@waxx.me with your email and photos, if you haven’t already. We want to ensure we fully understand the situation and provide a solution tailored to your needs, whether that involves a refund, replacement, or other appropriate measures.
Commitment to Learn and Improve:
Your experience is not in line with the standards we set for ourselves, and your feedback will be instrumental in helping us improve both our products and the way we communicate with our customers. We will also review our customer service process to ensure no messages go unanswered in the future.
We take your concerns very seriously and hope to work together to make this right. Thank you for giving us the opportunity to address this issue.
Kind regards,
The Waxx.me Team ❤️
Nach 4 Monaten kaputt
Nach 4 Monaten kaputt, der Einschaltdrehknopf geht nicht mehr! Ausserdem svhwer zu reinigen,wachs läuft zwangsweisse über den rand und man bekommt es nicht sauber!
Man muss aufpassen, dass der wachs nicht zu heiss wird, hab mich auch schon verbrannt mit riesen narben! Man könnte den wachs gleich gut im topf auf dem hrd erhitzen, wäre das gleiche
24 de julho de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello and thank you for taking the time to share your experience with us.
We are truly sorry to hear about the issues you faced with our product. It’s frustrating to have a device stop working after only a few months, and we completely understand how disappointing this must be.
Product Concerns:
The malfunctioning power dial and difficulty cleaning are not acceptable, and we deeply regret that you had to deal with these problems. We are already looking into ways to improve the design to ensure it’s both durable and easier to maintain. Your feedback is invaluable in helping us make these improvements.
Safety Issues:
Hearing that you sustained burns while using the product is deeply concerning. This should never happen, and we’re very sorry for the pain and inconvenience this caused. We take safety very seriously and will review the product's temperature control system and instructions to ensure such issues don’t occur in the future.
How We Can Make It Right:
We’d like to offer you a replacement product or discuss other solutions, such as a refund, to ensure you feel supported. Please email us at office@waxx.me, and we’ll prioritize resolving this for you.
Moving Forward:
Your feedback means a lot to us. It’s clear we need to do better, and your insights will help us improve not only our products but also the overall experience for our customers.
Thank you again for bringing this to our attention. We want to make things right and restore your trust in us.
Kind regards,
The Waxx.me Team ❤️
Lieber nicht nochmal
Das Paket kam rasch an, was einen Stern verdient hat.
Jedoch war das After Waxx komplett ausgelaufen. Alles war fettig. Eine Mail geschrieben, bis heute keine Antwort erhalten.
Dann das ganze ausprobiert und es ist einfach nur quatsch. Die Haare werden teils abgerissen und teils ausgerissen. Es bleibt ur viel Waxx auf der Haut zurück, egal wie lange oder eben nicht lange man den Waxx darauf lässt. Und danach den Waxx von der Haut zu bekommen. Praktisch unmöglich. Wieder ein Mailgemacht (sogar zwei deswegen) und bis heute KEINE Antwort. Mühsam und kundenunfreundlich. Also würde ich nie und nimmer nochmals kaufen.
30 de junho de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello and thank you for taking the time to share your experience with us.
We are truly sorry to hear about the issues you faced with both the product and our service. This is far from the experience we want our customers to have, and we deeply regret the frustration it has caused.
Regarding the Delivery Issue:
It’s completely unacceptable that the After Waxx spilled during delivery, leaving your package in such a state. We sincerely apologize for this. We’ve since made changes to our courier process and packaging to ensure better protection during transit. Your feedback has been instrumental in helping us improve this.
Product Concerns:
We regret that the product did not meet your expectations and that the waxing process was so frustrating. Removing excess wax should not be such a challenge, and we understand how inconvenient this must have been. We’re actively reviewing our product formulation and instructions to make the process as smooth and user-friendly as possible.
Customer Service Experience:
We deeply apologize for not responding to your emails in a timely manner. This is not the level of care we strive to provide, and we understand how disappointing it is to feel unheard. We’re working hard to improve our customer service so that every inquiry is answered promptly and professionally.
How We Can Make It Right:
We’d like to turn this around for you. Please email us again at office@waxx.me, and we’ll make resolving this a top priority. Whether you prefer a refund, replacement, or another solution, we’re here to help and ensure your satisfaction.
Our Commitment to Improvement:
Your honest feedback has helped us identify areas where we need to do better, and we are making immediate changes to improve our products and customer experience. Thank you for giving us the chance to learn and grow from this.
We’re truly sorry again for the inconvenience caused and appreciate your patience as we work to make things right.
Kind regards,
The Waxx.me Team ❤️
Waxx great, rest of it????
Let's start with the information that I'm waxing since early age and have a lot experience.
Delivery was very fast, 3 days, perfect. At the first look package looked also very nice. Now to a tricky part.
Wax heating device very cheap and poor made. Also was already used, cleaned but still sticky.
Plastic part of wax container broke after 2x use.
Cleaning product, not so bad, not perfect but OK.
Waxx-if I want to honest it is not for my tipe of lag hair, it's not doing it's thing. I would need a lot of it and still want be as good and easy as with stripes. But for my bikini zone it's perfect. Never have I ever had bikini waxing without pain and with this waxx it was awesome 👌.
To summit, heater don't waist your money. Waxx you should definitely try it out.
And to sales, if you accept returns, then please throw them out, don't resale them. It's a very bad marketing for you, don't be so cheap.
7 de junho de 2024
Avaliação não solicitada
Resposta da Waxx Me
Thank you for the feedback!
The Waxx.me Team ❤️
Costumer service not answering
Costumer service not answering.
They sent my order to another address!
I made a complain about the problem to PayPal and my Bank.
3 de junho de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello,
Thank You for shopping with us!
Your order has been delivered successfully to the address you provided for delivery.
We have already responded to all of your inquiries within the response time allowed and submitted a request with the courier for proof of delivery.
We kindly ask you to take into a note our working days and hours, which do not include weekends.
We remain at your service if you have any further questions.
Thank You,
Nevena Chalova
LaDigue Jsc.
Pain relief-👎🏼
Pain relief - This spray was my disappointment. Having tried it on 3 people, I came to the conclusion that it does not work at all, does not have any effect, much less what is stated.
20 de maio de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello and thank you for your feedback.
We are sorry to hear that the Pain Relief Spray did not meet your expectations. Your experience is very important to us, and we sincerely apologize for the disappointment this has caused.
Regarding Your Concerns:
We take all feedback seriously, and it’s clear that this product did not deliver the results you were expecting. We understand how frustrating this must be, and we are already working on improvements to ensure a better experience for our customers.
Looking Ahead:
We are excited to let you know that an updated version of the Pain Relief Spray will be available at the beginning of next year. This new formula has been carefully developed to address the feedback we’ve received and provide a more effective solution.
How We Can Make It Right:
As a gesture of goodwill, we would like to offer you a full refund for the product. Please contact us at office@waxx.me with your order details, and we’ll process your refund promptly.
We value your trust and appreciate your honest feedback. Thank you for giving us the opportunity to improve, and we hope to have the chance to restore your confidence in our brand with our updated products.
Kind regards,
The Waxx.me Team ❤️
Belofte pijnloos no way 🤬🤬
Belofte pijnloos no way 🤬🤬, dan liever op de manier bij schoonheidsspecialiste om te waxen voor de rug veel minder pijnlijk.
2 de maio de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello and thank you for your feedback.
We are sorry to hear that your experience with our product did not meet your expectations. While our wax is designed to minimize discomfort compared to traditional methods, we understand that waxing can still be painful, especially on sensitive areas like the back.
Our Commitment to Improvement:
We are actively working on refining our product to make it even more effective and comfortable for our customers. Your feedback is crucial in helping us identify areas for improvement, and we are dedicated to ensuring a better experience for everyone.
How We Can Help:
If you’d like, please contact us at office@waxx.me so we can discuss your experience further and find a way to make this right for you. We’re here to support you and ensure you feel heard.
Thank you again for sharing your honest thoughts. Your input helps us improve and better serve our customers.
Kind regards,
The Waxx.me Team ❤️
Faulty Electronics - Possibly Dangerous
The first machine I used exploded as soon as I plugged it in. The company sent me a new one right away, so they showed great customer service. Up until this point, I would have been leaving a 5 star review. However, it was when the replacement machine turned out to also be faulty that things started to go wrong.
When I used the second machine, the wax boiled over and overflowed onto the rim of the machine. I sent photos to customer service, and received an email from Nevena Chalova, Head of Customer Support. When I suggested the machine was faulty and showed the picture of boiling wax overflowing over the rim of the pot, I was told that I had filled the pot beyond the limit and so the fault was mine. However, I distinctly remember filling the pot half way. Having to argue my case, I then sent a picture of the cooled wax to show that the level indeed was lower than half. However, Nevena Chalova replied that I had clearly used a spatula (though it's not clear how this relates to the boiling wax issue). In what was now sounding like a Sherlock Holmes case, I looked at the picture again and saw that yes, the cooled wax had swirls in it showing where a spatula had been used. Nevena Chalova deflected the issue onto whether or not I had used the wax, not whether the wax should have boiled and overflowed in the first place. She was also insinuating that not only had I filled the wax too high, but I'd then used half the wax on myself to get rid of the evidence. I think it's obvious that once the wax had overflowed, I did not rush to smear boiling wax on myself to get rid of any evidence and that what was closer to the truth was that I had used the spatula to try to scrape the wax off of the machine while it was still melted; however, it was clear this was impossible and the machine is no longer usable.
The Head of Customer support was not interested in hearing what I had to say but rather in finding ways to accuse me and prove me wrong. I asked either for a new machine (maybe third time lucky?) or a refund, but the response was that the overflow/boiling wax issue does not come under warranty and they will not issue a refund. At this point, I think the product must have faulty wiring and I'm not convinced it's safe to use. This is a textbook case of how NOT to be a good customer service representative: accusatory, dismissive, and argumentative.
The result of this colossal waste of time is that I'm left with a useless machine with solidified wax around the rim, and, much like dinosaurs in tar pits, the removable pot (now obviously only half ful) remains stuck in its metal container and in its final resting place.
23 de abril de 2024
Avaliação não solicitada
Resposta da Waxx Me
Hello and thank you for taking the time to share your detailed feedback.
We are deeply sorry to hear about the issues you experienced with both machines and, even more so, the unsatisfactory interactions with our customer service. This is far from the level of quality and support we strive to deliver, and we sincerely apologize for the frustration this situation has caused.
Regarding the Machines:
It’s unacceptable that you received two faulty machines, and we completely understand how disappointing and inconvenient this must have been. A device that malfunctions in such a way should not leave our quality control process, and we are taking your feedback seriously to review our testing procedures and ensure this does not happen again.
Customer Service Experience:
We are truly sorry for the way your concerns were handled. Accusations or dismissive behavior have no place in customer support, and we regret that you felt unheard and blamed throughout this process. We take this feedback seriously and will address this with our support team to ensure all representatives are trained to listen, empathize, and resolve issues effectively.
How We Can Make This Right:
We want to resolve this for you in the most satisfactory way possible. We would like to offer you either a full refund or a replacement machine. If you’re willing to give us another chance, we will ensure that the replacement is thoroughly tested before being sent to you. Please contact us at office@waxx.me to confirm how you would like to proceed.
Our Commitment to Improvement:
Your experience has highlighted several areas where we need to improve, from product quality control to the tone and professionalism of our customer service. We are taking steps to ensure that such situations do not arise again and that every customer feels supported and valued.
Thank you for bringing this to our attention and giving us the opportunity to address these issues. We hope to turn this around for you and restore your confidence in our brand.
Kind regards,
The Waxx.me Team ❤️
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