WellBefore Avaliações 12.406

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is the BeSt smelling perfume. It’s hard to choose my favorite, but I love the sophisticated classic scent of 1928. 🖤 The customer service is excellent as well since I had trouble getting my disc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent masks that are great quality & comfortable to wear for long periods of time. I use these when I'm in healthcare spaces, crowded public transport & air travel, and any other space where I wan... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The mask sample packs would be way more useful if they had more types of masks per pack rather than a 2-3 mask types with a couple colors of each. Especially considering the sample packs are so frequ... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Extraordinary & immediate customer service, unusual these days. Excellent products too. Have been wearing the KN95 3D masks for 3 years and I’m probably the only person I know who hasn’t contracted CO... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos Hospitalares
  2. Fornecedor de Equipamentos médicos

Escrito pela empresa

WellBefore formerly HPPE Supply is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers doors. Shipping time takes 3-5 days max anywhere in the US. We are not motivated by greed, we are motivated by saving lives.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

12 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Very Quick shipping

Very Quick shipping. I ordered the wrong size and opened the package.

12 de novembro de 2025
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Resposta de WellBefore

Thank you for your review! We’re so glad to hear your order arrived quickly 😊

We also understand that you ordered the wrong size, and our team will be following up with you via email shortly to assist you further.

We appreciate your support!

Avaliado com 5 de um total de 5 estrelas

Extraordinary & immediate customer…

Extraordinary & immediate customer service, unusual these days. Excellent products too. Have been wearing the KN95 3D masks for 3 years and I’m probably the only person I know who hasn’t contracted COVID-19. Not going anywhere without them.

25 de março de 2026
Avaliação não solicitada
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Resposta de WellBefore

Thank you so much for your kind words! We’re truly grateful for your continued trust in our KN95 3D masks over the past few years.

It means a lot to hear that both our products and customer service have made a positive difference for you. Staying protected is so important, and we’re honored to be part of your routine.

We appreciate your support and look forward to continuing to serve you! Stay safe and well 💙

Avaliado com 5 de um total de 5 estrelas

Great company!

Excellent customer service and great products. I especially like that they offer a subscription option which provides discounts.

21 de março de 2026
Avaliação não solicitada
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Resposta de WellBefore

Thank you so much for your five stars review! We’re thrilled to hear that you’ve had a great experience with both our products and customer service. It’s wonderful to know that you’re enjoying the subscription option and the added savings it provides. We truly appreciate your support and look forward to continuing to serve you!

Avaliado com 5 de um total de 5 estrelas

Great products

Great products. Excellent customer service. Highly recommend.

16 de março de 2026
Avaliação não solicitada
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Resposta de WellBefore

Thank you so much for your five stars review! We’re thrilled to hear that you’re enjoying our products and that our customer service team was able to provide you with a great experience. Your recommendation truly means a lot to us. If you ever need anything, please don’t hesitate to reach out—we’re always here to help. Thanks again for your support!

Avaliado com 1 de um total de 5 estrelas

Quality of these masks is terrible

Quality of these masks is terrible. I thought I was ordering the same quality as before but these don’t even fit my chin, too loose and useless. So disappointing

31 de janeiro de 2026
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Resposta de WellBefore

We’re very sorry to hear about your experience and sincerely apologize for the inconvenience.

We would really like to understand what may have gone wrong, as our masks go through multiple quality checks to ensure proper fit and performance. Your feedback is important to us, and we’d appreciate the opportunity to look into this further.

One of our Wellness Advisors is already reaching out to assist you and provide the best possible solution. We truly hope to turn your experience into a 5-star one.

Avaliado com 5 de um total de 5 estrelas

Quick response, excellent customer service

I placed an order and no longer needed it. They responded immediately, canceled the order and processed my refund. I am amazed with the fast resolution and excellent customer service!

17 de março de 2026
Avaliação não solicitada
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Resposta de WellBefore

Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. We're delighted to hear that our team was able to assist you quickly and make the cancellation and refund process smooth and hassle-free.

Providing prompt, reliable support is very important to us and your kind feedback means a lot. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always happy to help! 😊

Avaliado com 5 de um total de 5 estrelas

CUSTOMER SATISFACTION!

Thank you for top notch merchandise and amazing customer service.

15 de março de 2026
Avaliação não solicitada
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Resposta de WellBefore

Thank you so much for taking the time to share your experience and for being a loyal customer over the years! We truly appreciate your continued trust in our products.

We’re sorry to hear that the KN95 masks did not provide the same secure fit you’re used to with the N95 masks, but we’re very glad our team was able to reach out and help make things right. Your comfort and confidence in our products are extremely important to us.

It means a lot to know you’ve been with us for years, and we’re grateful for your support. If there’s ever anything we can assist you with in the future, please don’t hesitate to let us know. Thank you again for your kind words and for being part of the WellBefore family!

Avaliado com 1 de um total de 5 estrelas

I did not receive the package

24 de fevereiro de 2026
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Resposta de WellBefore

Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We completely understand how frustrating it can be when a package does not arrive as expected.

After reviewing the shipment tracking, it appears that the carrier attempted delivery and left a notice indicating that the package was redirected to a local post office for pickup. According to the latest tracking update, the item is currently being held by the postal service and should be available for pickup.

Unfortunately, once an order leaves our facility and is handed over to the shipping carrier, the delivery process is managed entirely by the carrier. In this case, the postal service controls the delivery attempts and pickup arrangements, and we do not have direct control over those procedures.

That said, we truly want to help resolve this for you. One of our Wellness Advisors has already sent you a private email and would love the opportunity to improve your experience.

Avaliado com 5 de um total de 5 estrelas

Always great service and quick shipping

Always great service and quick shipping

22 de fevereiro de 2026
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Resposta de WellBefore

Thank you for your kind words! We're so glad to hear that you’ve had a great experience with both our service and quick shipping. We truly appreciate your support and look forward to serving you again!

Avaliado com 5 de um total de 5 estrelas

Good

Good quality

22 de fevereiro de 2026
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Resposta de WellBefore

Thank you for your feedback! We’re glad you’re pleased with the quality of our product. Your support means a lot to us!

Avaliado com 5 de um total de 5 estrelas

The tens unit has really worked well…

The tens unit has really worked well for my husband and me!! Decreased pain well!!

24 de fevereiro de 2026
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Resposta de WellBefore

We’re so glad to hear the TENS unit has been helpful for both you and your husband! Reducing pain and improving comfort is exactly what we hope to provide. Thank you for sharing your experience!

Avaliado com 5 de um total de 5 estrelas

Great in All Ways!

Excellent quality and superior customer service!

10 de março de 2026
Avaliação não solicitada
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Resposta de WellBefore

Thank you for the fantastic review! We’re so glad to hear you’re happy with both the quality of our products and our customer service. Your feedback truly makes our day!

Avaliado com 5 de um total de 5 estrelas

My source for high-quality masks

Your masks are comfortable,durable and reliable.

24 de fevereiro de 2026
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Resposta de WellBefore

Thank you so much for your kind words — we’re thrilled to hear that you find our masks comfortable, durable, and reliable. Your support means a lot to us, and we’re glad we can provide products that make a difference.

Avaliado com 1 de um total de 5 estrelas

I reached out to tell them the product…

I reached out to tell them the product was not as described and I was ignored.

24 de fevereiro de 2026
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Resposta de WellBefore

We’re sorry to hear that you felt ignored and sincerely apologize for the frustration this has caused. Our team did send a response to your inquiry on March 1st, and it’s possible that it may have landed in your spam, junk, or promotional folder.

We are reaching out to understand what happened with your order and to find a resolution that works for you. One of our wellness advisors is trying to connect with you, and we hope to turn your experience into a 5-star one.

Thank you for your time and understanding.

Avaliado com 5 de um total de 5 estrelas

Reordered the McKesson Island bandages…

Reordered the McKesson Island bandages - shipped ultra fast. Great product for someone who's always seemingly injuring himself and in the need of a large wound covering.

20 de fevereiro de 2026
logotipo da WellBefore

Resposta de WellBefore

Thank you for your continued support! We’re glad to hear the McKesson Island bandages arrived quickly and are working well for you. Reliable coverage and fast delivery are exactly what we aim for. If you ever need assistance or have questions about any of our products, our team is always here to help. Stay safe and we appreciate your feedback!

Avaliado com 5 de um total de 5 estrelas

Good Products

I received everything I ordered in a timely fashion, and the products were packaged well and appeared to be of high quality. I’m happy with my purchases.

19 de fevereiro de 2026
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Resposta de WellBefore

Thank you for your feedback! We're happy to hear your order arrived on time, well packaged, and that you're pleased with the quality. Thank you for choosing WellBefore!⭐

Avaliado com 5 de um total de 5 estrelas

Great masks.

Great masks.

14 de fevereiro de 2026
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Resposta de WellBefore

Thank you so much! We're glad to hear you're happy with the masks. Your support means a lot to us!⭐

Avaliado com 5 de um total de 5 estrelas

Great service.

Great service.
Thank you.

18 de fevereiro de 2026
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Resposta de WellBefore

Thank you for your kind words! We're glad you had a great experience with our service. We truly appreciate your support!

Avaliado com 5 de um total de 5 estrelas

Wonderful Masks!

wonderful masks, well designed, comfortable, and pleasing visually

4 de fevereiro de 2026
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Resposta de WellBefore

Thank you for your feedback! We're glad to hear you're enjoying the design, comfort, and look of the masks. We appreciate your support!

Avaliado com 5 de um total de 5 estrelas

We love all of the new patterns!

We love all of the new patterns! It makes masking more fashionable and fun!

18 de fevereiro de 2026
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Resposta de WellBefore

Thank you for the wonderful feedback! We're thrilled you're loving the new patterns. Making protection stylish and fun is exactly what we aim for. Thanks for your support!⭐

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