Frugi Avaliações 2.314

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Frugi is a great brand and one from which I regularly purchase items for my daughter. They have a great range of original designs and their clothes fit well and are of excellent quality so I can hand... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful colourful clothes. A bit pricey to buy regularly but shopping the sales or looking for an occasional splash out on new clothes Frugi is the go to. My daughter loves colourful dresses and alw... Ver mais

Avaliado com 5 de um total de 5 estrelas

The sale options were varied, I have a two year old granddaughter and a 4 year old grandson and was able to choose lots of lovely items for both of them. As usual the quality is superb and the child... Ver mais

Avaliado com 5 de um total de 5 estrelas

My order arrived on time. Everything was packaged safely and it felt like Christmas opening each item. All so well made and beautifully designed. I got various items for my granddaughters and am... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Moda Infantil

Escrito pela empresa

We’re Frugi, the people and planet conscious childrenswear brand on a mission to inspire a love for the planet we play on. Born in 2004 from a parent's need for sustainable clothing, we’ve become a global destination known for our clever designs and vibrant prints. Crafted to keep up with the wildest playtimes, we’re on a mission to make clothing last even longer. From GOTS certified styles made with durable organic cotton to recycled plastic, there’s thought in every thread. We continue to grow our circular collection with our highly skilled team creating more circular options than ever before. This means less textile waste in landfills and reducing the need for virgin materials. In 2025, Frugi became a Certified B Corporation™, scoring 90.9. Every area of the business, from ethical supply chains to team wellbeing, has been rigorously assessed, joining a global movement of businesses that meet high standards for people and the planet.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Gorgeous outfits

Gorgeous outfits. Wash well, interesting patterns and great colours, love the philosophy of this company.
Cons - surprise bundle was disappointing. Mostly summer outfits (it’s January) and one dress (I selected the “boy” gender). Appreciate some people don’t mind boys wearing dresses but prefer not to as my choice.

19 de janeiro de 2026
logotipo da Frugi

Resposta da Frugi

We are really sorry that a dress was included in the bundle, a refund has been issued to you for this. Our apologies for this mistake. Kind regards Frugi.

Avaliado com 5 de um total de 5 estrelas

We love Frugi

Frugi is a great brand - excellent quality, exciting styles for little ones, reliable service and great aftercare. I know I’ll always find something that my granddaughters will like at Frugi.

23 de janeiro de 2026
Avaliado com 3 de um total de 5 estrelas

Not bad, just not good!

The fit of the clothes is small to true size.
It took a while to receive my parcel as they use Evri, so what should have been 3 day delivery was well over a week.
I emailed in to check if they had received my parcel which I paid £4.25 to post & did get a reply 2 - 3 days later.
Not bad, just not good.

19 de janeiro de 2026
logotipo da Frugi

Resposta da Frugi

We are sorry to hear that the items were unsuitable and needed to be returned to us. A refund has been issued to you. We dont use EVRI and the tracking shows that your parcel was delivered by Royal Mail. Our sincere apologies if you have not had a reply to your emails, we aim to answer all emails within 5 working days. Kind regards Frugi.

Avaliado com 1 de um total de 5 estrelas

Not happy

Not happy
Ordered 11th Jan and still haven’t received the items
Very difficult to contact company
At this rate my grandson will have grown out of the item we are still waiting for

11 de janeiro de 2026
Avaliação não solicitada
logotipo da Frugi

Resposta da Frugi

We are very sorry that we have been delayed in despatching orders, this has been due to the severe weather we experienced and our warehouse being closed. Your order has been despatched and is due to be delivered to you today. We really hope that you enjoy your order. Kind regards Frugi.

Avaliado com 5 de um total de 5 estrelas

Quality…

The Quality of Frugi children’s clothes is the Best! Buying for Great Grandchildren
a lot of experience overvthe years .Any clothes required search Frugi FIRST and foremost!

19 de janeiro de 2026
Avaliado com 1 de um total de 5 estrelas

Almost 2 weeks since my order

Almost 2 weeks since my order. They assured me the order was being picked in the warehouse but still no sign of it. You have to email enquiries as there is no phone or chat facility and wait up to 3 days for a response. I run a small business and if my customer service was as tardy as this I would be out of business. No idea about the quality of the clothes as they haven’t arrived. Very disappointing.

22 de janeiro de 2026
Avaliação não solicitada
logotipo da Frugi

Resposta da Frugi

Thank you for taking the time to share your feedback, we’re sorry to hear about the frustration caused by the delay in receiving your order.
Due to a recent red weather warning, we were required to temporarily close the business. Unfortunately, this has put us behind on dispatching some orders, and we sincerely apologise for the inconvenience this has caused.
Orders placed on our Super Saver delivery option are dispatched within 4–7 working days, and as we are closed on weekends, this can extend timelines slightly during periods of unexpected disruption such as this.
If you contact us directly via email or DM, our team can check exactly where your order is showing on our system and provide you with a more specific update.
Thank you for your patience and understanding.

Avaliado com 5 de um total de 5 estrelas

Great

Frugi have beautiful, high quality clothes and I love how colourful and fun they are. Delivery was quick and the items are great!

16 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Great style, luxury comfort.

This was an easy website to use and order from. The clothes are quality...well made and a lovely fabric.
My 2 yr old granddaughter is obsessed with the T-shirt i bought her...the one with the horse on the front!
Her baby brother looks cute and comfortable in his 'mushroom patterned' joggers.

16 de janeiro de 2026
Avaliado com 1 de um total de 5 estrelas

Absolutely terrible communication and…

Absolutely terrible communication and customer service, no proper update on my order's status, despite having paid for delivery over a week and a half ago my order has not even been dispatched.

Had to chase Frugi to find out their warehouse had been closed (probably should email customers to notify about delays...), but if it's open again now, how difficult is it to find one item and send it out?

Emails are now being ignored, and I want a refund.

21 de janeiro de 2026
Avaliação não solicitada
logotipo da Frugi

Resposta da Frugi

I’m really sorry you’ve been put through all of this — it’s completely understandable that you’re unhappy. When you place an order and pay for delivery, you should be kept informed, and you certainly shouldn’t have to chase for updates. Being left without replies only adds to the frustration, and you deserve better communication than that.
The warehouse closure should absolutely have been communicated to customers, and I’m sorry you weren’t given that clarity. Even with delays, you should still feel supported and able to rely on us for a timely update. We have sent you a request for order information so we may resolve this issue for you. Kind regards

Avaliado com 5 de um total de 5 estrelas

Lovely fun tops

I ordered these two tops for my Grandchildren for presents. I'm sure they will love them. I loved the lion jumper and the unicorn top!

19 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Beautiful, quality clothes.

I was delighted with the clothes I ordered for my granddaughter. Everything was beautiful, the design, the colours and the fabric. They were expertly made from top quality materials. I would definitely recommend.

19 de janeiro de 2026
Avaliado com 1 de um total de 5 estrelas

Poor customer service

Poor customer service. I received a faulty garment & emailed straight away & after 3 emails sent I am still waiting a reply. This has put me off buying from Frugi

19 de janeiro de 2026
logotipo da Frugi

Resposta da Frugi

I’m really sorry to hear that you’ve had this experience — it’s understandably frustrating when you’ve reached out several times and haven’t had a reply, especially after receiving a faulty item. Customer services will search for your emails and make sure your issue is sorted out today. Please accept our sincere apologies for the inconvenience and disappointment caused by this. Kind regards

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