Westbrookcycles Avaliações 

I ordered a Syncros part for my Scott bike that stated it could be used in various configurations with other components. It cannot and not I’m left with a redundant Syncros saddle bag. Part description ambiguous and misleading.

Ordered a bike from their ‘in stock’ page. Paid full price and website stated ‘shipped in up to 10 days’. Decided to check directly with Westbrook via email after several days to check progress and was informed that bike was not actually in stock when ordered and would now be another five weeks before being shipped. Did not like that they had taken full payment for a bike which no real idea of when they could deliver this. To prove my point, the same bike and size is still on sale and saying shipped in 10 days when I was told it would be five weeks. I would say the person responding to my emails was polite and attentive and that he offered to let me cancel my order, which I sadly did.

Would give them 0 stars if this was possible.

Bought some screws for over £17. When returning I lost almost £8 for delivery charges because they do not fund returns unless they sent the wrong product.

First and last time I use this website.

Bye forever…..

Despite experiencing challenges with two bikes, that originated from the manufacturing process, Westbrook sorted out my queries professionally and organised a full refund quickly. Despite the issues I would definitely use them again as you can be confident they deal with the problems fairly.

Excellent service.I got the item I urgently needed. I will use again. Cheers

Royal Mail messed up the delivery, they sorted it and had my purchase to me the next day. Excellent service would highly recommend.

Excellent, great customer service and communication 🤩
Helped me get the bike i wanted and were helpful every step of the way 👌👌
However, the communication from their bike delivery company is rubbish.

Ordered a oneup tool, sent 24 came the next day best price on the internet very good service.

I have used Westbrook a few times and find their service exceptional

Stephen from Westbrook delivered outstanding service.

I recently purchased a Cactus Tongue wall hanging bracket from Westbrook Cycles and couldn’t be happier. The service from Westbrook Cycles was absolutely excellent—friendly, efficient and prompt from start to finish.

The Cactus Tongue bracket itself is of superior quality: beautifully made, solid, and stylish. It’s clear a lot of thought has gone into both the design and the finish. It holds my bike securely while looking great on the wall.

Overall, a first-class product matched by first-class service. Highly recommended!

Wow what more can I say OUTSTANDING !!! From the initial enquiry to delivery was all handled with great efficiency, so kudos to Sam and the rest of the Westbrook team for that, but not forgetting Club 75 bike delivery for getting me out of bed before 7am to accept the delivery ( not a complaint ) Thank you for making a distance purchase super smooth and I would definitely recommend you to family and friends.A++++++++++++

Ordered sram part was a little concerning as no update in a couple of days phoned up talked to gentleman very polite and well clued up who said he would call back which he did I received the parts very next day highly recommend Westbrook cycles and would have no hesitation in using them again thanks

As a previous review said, it wasn’t in stock but ordered from the manufacturer on the day of order. The delivery time was stated as 3-5days…. It came in 4. Speaking to the operator, he was truthful and honest through out.

One of those companies that is deliberately disingenuous over ‘ in stock ‘ items. Unlike the majority of other companies who have available from supplier as an alternative to let you know the delivery will be longer than in stock items. To make matters worse there is no communication updates. Had to cancel after a week of nothing. To their only credit they cancelled immediately.

Very good service, prompt communication response and quick parcel delivery. Minor issue with order was handled and solved with great attitude.

Absolutely great service from ordering to delivery, they keep you updated. There club 75 delivery is amazing too, phone call to say when the bike is being delivered and what time, it came earlier than they anticipated but even then they messaged ahead of time with an update ETA. Cannot fault any part of the process. Even after a bad experience with another company where you couldn’t get hold of them, these have a number you can call and they were more than happy to help over the phone.

Excellent service, parts ordered and received with no problem and exceptional customer service in between.....highly recommended.

Great service and product catalogue. Bought some hard to find parts for a 2010 Scott Fr20 voltage. I wanted to upgrade it to a bolt thru rear axle. They had all the parts needed for the conversion. Whilst searching for the parts it told me that certain parts came directly from Scott so I knew that it would take some time. Website is spot on full of information and the service on the phone is top notch! I can highly recommend.

Order place on May 11th. No update until 19th. Emailed them and they said no stock. Bad experience.

A good bike shop, but why it's closed on a Saturday is a surprise, to say the least.