This is by far the best company I have every had the pleasure of doing business with. We had a couple of issues with heated vests we ordered and the customer service is the best I have ever delt with.... Ver mais
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Veja o que dizem as avaliações
I have ordered 3 products from weston so far - A jacket last year and socks and gloves this year - can beleive I ever did cold outdoor stuff without these products - quality all the way. I had a deliv... Ver mais
Thought I had made a mistake on an order and giving the wrong delivery address. I reached out to support and within minutes, they assured me the correct address was noted. Incredible response!!!! H... Ver mais
Highly recommend not buying from this company. Extremely strict return policy and poor customer service. 30 days is unacceptable around the holidays. The batteries barely last 1 hour on high and you... Ver mais
Detalhes da empresa
Escrito pela empresa
BB Ecommerce LLC Sells clothing and apparel
Informações de contato
Estados Unidos
- westonstore.com
4,3
Excelente
155 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Made great christmas gifts this year.
28 de março de 2023
I am so happy with my heated jacket and…
I am so happy with my heated jacket and gloves. Wish they had more styles.
27 de março de 2023
Bought the gloves for my husband and he…
Bought the gloves for my husband and he LOVES them. Thank you guys!
26 de março de 2023
Keeps warm all day
Keeps warm all day. It is too hot on high. Had to turn it down.
25 de março de 2023
The fleece jacket fits me good and is…
The fleece jacket fits me good and is stylish
25 de março de 2023
Great customer service
Great customer service. I needed help figuring out which pair of gloves go buy and they helped me. I absolutely love them.
24 de março de 2023
Perfect for the winters here in…
Perfect for the winters here in minnesota. I purchased the glove liners and absolutely loved them. Thank you guys.
23 de março de 2023
Bad Sizing - Bad Customer Service
It took four months for the order to arrive. When it did arrive the XL jacket was too short in the sleeves.
Company refused to exchange or refund or resolving issue. This company has a poor business ethic and even worse customer service!
Follow up: Company admits poor sizing in response below and still refuses to refund or exchange item that took them four months to deliver. Says a lot, buyer beware!
28 de fevereiro de 2023
Resposta da Weston Store Heated Clothing
Hi, J Weyers,
Thank you for your feedback. Please keep in mind we accept returns and exchanges on all items within 30 days. It seems that your item was lost by the carrier , so we reshipped the item. Your reshipped order was delivered on January 23rd and you reached out to us on March 4th to return your item which well was over 30 days after you received your item. We do have our size charts on all of our items.
Here is your tracking for your item: https://www.canadapost-postescanada.ca/track-reperage/en#/details/1023038362785530 . It was delivered to: Camie Condon, 9 Sylvan Drive, Cambridge ON N1R 5S5, Canada.
We have improved the sizing of our jackets and lengthened the sleeves on our jackets for our 2023 style which are now in stock. We appreciate your feedback so we can continue to improve our processes and sizing.
Weston Store Customer Support
I got my mom a vest and gloves for…
I got my mom a vest and gloves for christmas this year.😊 We live in Missouri and we had a very cold winter this year so they were much needed.❤️
3 de fevereiro de 2023
Avaliação não solicitada
Very difficult to work with on a…
Very difficult to work with on a return. Sent the vest back to never receive the replacement or money back. Stay clear of them.
31 de janeiro de 2023
Resposta da Weston Store Heated Clothing
Hi, Shantel Morgan,
Upon checking your order, I can see that we sent you your gift card on Febuary 2nd for your returned vest. According to our records you did use that gift card on a new order. Your new order has shipped. Please let us know if you need anything else or if I can help you with your most recent order.
We appreicate your feedback.
Regards,
Weston Store Customer Service
Should deserve zero star
Should deserve zero star. Returning an item. Finally had to file a dispute with my credit card company to get the credit back.
$170 heated vest lasted two months. Sorry 1 month warranty.
Stay clear of this company. Total fraud.
18 de janeiro de 2023
Resposta da Weston Store Heated Clothing
Hi, David! Please keep in mind upon receiving your return, we will process your refund within 7 days. If you do not receive your refund, please reach out to us and we can check on it for you. Please keep in mind that we now have a free 1 year warranty on all of our productss :)
Thank you,
Weston Store
Order from a different site
Order from a different site. Their deals are not worth it because if something arrives and does not work (as it has for several people), they do not replace or refund your money.
I’m still trying to make a return. The emails are a constant exchange that’s been going on for weeks just delay the process. They keep asking if I want an exchange, “are you certain you charged the batteries”, and acting confused about what items I want to return.
The customer service number tells you to email because employees are completely remote, so no one can take your call. Never left a review before, but also never experienced a bogus return policy and process like this. Wish I listened to the other reviews.
20 de janeiro de 2023
Resposta da Weston Store Heated Clothing
Hi Kendal Smith,
We are sorry that you did not have a good experience. I apologize about that. According to our records, your order was refunded on February 4th.
Please keep in mind it can take 5-7 days for your bank to process the refund. If for some reason you do not receive the refund, please reach out to us at support@westonstore.com . Thank you!
We appreciate your feedback and thank you for being a valued customer
Weston Store Customer Service
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