Bought a Wetrooms walk in shower tray. Parts arrived damaged. Company tried to blame it on building team yet damage was so extensive it would require a lot of effort to manually create that damage... Ver mais
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Bought a Wetrooms walk in shower tray. Parts arrived damaged. Company tried to blame it on building team yet damage was so extensive it would require a lot of effort to manually create that damage... Ver mais
A empresa respondeu
After ripping out a wet room from a previous owner I didn't know where to start. I spoke with josh who really did explain everything to me, he spent lots of time advising the best product for my... Ver mais
A empresa respondeu
Top class service. Order placed 11am Friday, confirmation of order email received within 5 minutes. Order picked and packed, the same day and I received a telephone call, the same evening to say that... Ver mais
Absolutely astounded at the amazing service from Wetrooms Online. We placed our order at about 12h00, and received a phone call the same afternoon to thank us for the business, and to confirm the deli... Ver mais
A empresa respondeu
Wetrooms Online are the UK's leading supplier of wet room materials. We sell everything you need to create a modern wetroom. From wet room kits to showers screens and shower enclosures, underfloor heating to waterproofing membranes and tanking, Wetrooms Online has it all. Our pre-formed wet room shower trays make the installation a quick and easy process, suitable for trade and DIY use.
Unit 10 - Old Hall Road, Bromborough, CH62 3NX, Wirral, Reino Unido
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Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Very helpful and find me the right one for me and sent link so easy to order
Excellent customer service with a personal call to apologies for late Friday delivery. New delivery arranged for Saturday morning which arrived as promised.
In stock , collected , fitted next day 👍. Great product and company , Cheers Cliff .👌🏻

Resposta da www.wetrooms-online.com
I was able to arrange a delivery slot to suit when I was able to be at home
Ordered Thursday afternoon. Arrived in Edinburgh Friday lunchtime after a phone call on Friday morning to confirm arrival time and offer advice and installation help if needed. Excellent Customer service. Will certainly recommend to others and use again.
Brilliant service. They even called after I’d ordered to check this and advise on delivery.
A lot of companies could learn a lot from this. It’s called customer service at its best.
I've ordered few times and each time has been great. Staff very helpful and delivery has been been prompt
Really enjoy the experience, competitive prices and good service
So far can't fault them

Resposta da www.wetrooms-online.com
Was very helpful through the ordering process and very fast delivery Excellent service

Resposta da www.wetrooms-online.com
Well, sent of my own cost back as service not provide free return. As the company not take of customers of return you will not guarantee that parcel will delivered undamaged. So in my case post office did not supply fragile stiker they wrote on the box to make sure delivered in the same condition. So for that company will charge 10% value of the returned item. Where not say any in term and conditions of charges and %. Dissapointed
NB! before order make sure you know what you order to prevent refund.
Company not care what receive and how customer will send. As not any sign on the box will not guarantee of delivery condition. If any note provided on the package will not guarantee of full refund. Shame that customer not right in this days. Shame to company.

Resposta da www.wetrooms-online.com
Great service as usual from a company that cares and one of the few companies that will personally call to let me know the order’s on its way! 10/10

Resposta da www.wetrooms-online.com
Great value and service from the point of ordering to delivery. Also received a courtesy call with update on order process. Will certainly use again

Resposta da www.wetrooms-online.com
Was having difficulty checking out online, called office and a guy called cliff answered all sorted within seconds, then another colleague called me later to say parcel been dispatched and received the next morning. Absolutely excellent service, would recommend to anyone

Resposta da www.wetrooms-online.com
On placing the order online I received a phone call to let me know that the order was dispatched and on its way. Everything arrived as planned, so I am extremely pleased with the service and products.

Resposta da www.wetrooms-online.com
A clear website, good communication from the sales team and prompt delivery.
My order was dispatched for next day delivery and received at exactly at the time specified.
Despite the order having to to come from two sources both parts arrived as promised and I was kept updated by phone as necessary.
An exemplary service, thank you.

Resposta da www.wetrooms-online.com
Easy to use website, helpful tutorials, instructions. Prompt delivery. Have yet to unpack items

Resposta da www.wetrooms-online.com
Great value prices and item was received the next day. Excellent all round service received

Resposta da www.wetrooms-online.com
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