www.wetrooms-online.com Avaliações 

1.672
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bought a Wetrooms walk in shower tray. Parts arrived damaged. Company tried to blame it on building team yet damage was so extensive it would require a lot of effort to manually create that damage... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After ripping out a wet room from a previous owner I didn't know where to start. I spoke with josh who really did explain everything to me, he spent lots of time advising the best product for my... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Top class service. Order placed 11am Friday, confirmation of order email received within 5 minutes. Order picked and packed, the same day and I received a telephone call, the same evening to say that... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely astounded at the amazing service from Wetrooms Online. We placed our order at about 12h00, and received a phone call the same afternoon to thank us for the business, and to confirm the deli... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios para Banheiros
  2. também em
  3. Loja de artigos para reforma residencial
  4. Loja de box para banheiro
  5. Reforma de Banheiros

Escrito pela empresa

Wetrooms Online are the UK's leading supplier of wet room materials. We sell everything you need to create a modern wetroom. From wet room kits to showers screens and shower enclosures, underfloor heating to waterproofing membranes and tanking, Wetrooms Online has it all. Our pre-formed wet room shower trays make the installation a quick and easy process, suitable for trade and DIY use.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(1.672)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Wetroom deck

In stock , collected , fitted next day 👍. Great product and company , Cheers Cliff .👌🏻

10 de novembro de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

HI Mark,

Thanks for the 5 stars , we are always here to help local installers at our trade counter in Prenton.

Avaliado com 5 de um total de 5 estrelas

Impressive!

Ordered Thursday afternoon. Arrived in Edinburgh Friday lunchtime after a phone call on Friday morning to confirm arrival time and offer advice and installation help if needed. Excellent Customer service. Will certainly recommend to others and use again.

25 de novembro de 2022
Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service. They even called after I’d ordered to check this and advise on delivery.

A lot of companies could learn a lot from this. It’s called customer service at its best.

21 de novembro de 2022
Avaliado com 5 de um total de 5 estrelas

Very helpful staff.

I've ordered few times and each time has been great. Staff very helpful and delivery has been been prompt
Really enjoy the experience, competitive prices and good service
So far can't fault them

25 de novembro de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

Hi Nikolla,

Thanks for the great review !!!

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Was very helpful through the ordering process and very fast delivery Excellent service

23 de novembro de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

Hi Colin,

We are glad you are happy with the service, if you have any aftersales questions we are always here to help.

Avaliado com 2 de um total de 5 estrelas

avoid return

Well, sent of my own cost back as service not provide free return. As the company not take of customers of return you will not guarantee that parcel will delivered undamaged. So in my case post office did not supply fragile stiker they wrote on the box to make sure delivered in the same condition. So for that company will charge 10% value of the returned item. Where not say any in term and conditions of charges and %. Dissapointed
NB! before order make sure you know what you order to prevent refund.
Company not care what receive and how customer will send. As not any sign on the box will not guarantee of delivery condition. If any note provided on the package will not guarantee of full refund. Shame that customer not right in this days. Shame to company.

21 de novembro de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

Hi Julia,

Unfortunately the item you returned has been drawn on with a marker pen in a number of places on the packaging. When you requested a return we sent you a copy of the terms and conditions for a return , there is states :

"Reasons for rejection/deduction in refund include, but are not limited to: Original packaging not present or excessively damaged/ripped, item modified, cut or marked by user "

Because the outer packaging was heavily marked it means we can no longer sell this as new and your return is subject to 10% restocking charge. We do provide full refunds on returns however this is conditional that items are returned complete and in resalable condition . Your return was also incomplete and missing the drain, we will issue your refund as soon as the drain has been returned. If you have any questions or would like to discuss further we are here to help on 0800 280 8008.

Yours Sincerely,
Josh Eichelsheim
Wetrooms Online

Avaliado com 5 de um total de 5 estrelas

Great service as usual from a company…

Great service as usual from a company that cares and one of the few companies that will personally call to let me know the order’s on its way! 10/10

24 de novembro de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

Hi Sean,

Thanks for your review , although our company is online we aim to provide a personal touch with our service and there is a team of people here to help, advise and suggest products if you ever require assistance. You are always welcome to call 0800 280 8008.

Avaliado com 5 de um total de 5 estrelas

Great value and service from the point…

Great value and service from the point of ordering to delivery. Also received a courtesy call with update on order process. Will certainly use again

22 de novembro de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

Hi Robert,

We carry out regular price checks to ensure we always deliver competitive prices and good value for money, thank you for your order.

Avaliado com 5 de um total de 5 estrelas

Helpful fast service

7 de novembro de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

HI Nicole,

Thanks for your review , we will always do our best to get orders dispatched asap and provide you with delivery updates for your job start.

Avaliado com 5 de um total de 5 estrelas

Was having difficulty checking out…

Was having difficulty checking out online, called office and a guy called cliff answered all sorted within seconds, then another colleague called me later to say parcel been dispatched and received the next morning. Absolutely excellent service, would recommend to anyone

7 de novembro de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

Hi Christopher,

we are glad you are happy with the service , our 0800 280 8008 helpline is always available to assist with enquiries if you prefer placing orders on the phone.

Avaliado com 5 de um total de 5 estrelas

On placing the order online I received…

On placing the order online I received a phone call to let me know that the order was dispatched and on its way. Everything arrived as planned, so I am extremely pleased with the service and products.

9 de novembro de 2022
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Resposta da www.wetrooms-online.com

Hi Ersin,

Thanks for taking the time to leave a review, we do our best to provide all our customers with delivery updates.

Avaliado com 5 de um total de 5 estrelas

My order was dispatched for next day…

My order was dispatched for next day delivery and received at exactly at the time specified.
Despite the order having to to come from two sources both parts arrived as promised and I was kept updated by phone as necessary.
An exemplary service, thank you.

2 de novembro de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

Hi Roger,

Thank you for your review , we are glad to hear you received your order when expected.

Avaliado com 5 de um total de 5 estrelas

Easy to use website

Easy to use website, helpful tutorials, instructions. Prompt delivery. Have yet to unpack items

1 de novembro de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

HI Nigel,

Its great to hear you found the tutorials helpful, if you have any questions when you have unpacked your items we are always here to help.

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Great value prices and item was received the next day. Excellent all round service received

25 de outubro de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

Hi Ben,

Thanks for your order, we hope you love your new wet room.

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