www.wetrooms-online.com Avaliações 

1.672
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bought a Wetrooms walk in shower tray. Parts arrived damaged. Company tried to blame it on building team yet damage was so extensive it would require a lot of effort to manually create that damage... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After ripping out a wet room from a previous owner I didn't know where to start. I spoke with josh who really did explain everything to me, he spent lots of time advising the best product for my... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Top class service. Order placed 11am Friday, confirmation of order email received within 5 minutes. Order picked and packed, the same day and I received a telephone call, the same evening to say that... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely astounded at the amazing service from Wetrooms Online. We placed our order at about 12h00, and received a phone call the same afternoon to thank us for the business, and to confirm the deli... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios para Banheiros
  2. também em
  3. Loja de artigos para reforma residencial
  4. Loja de box para banheiro
  5. Reforma de Banheiros

Escrito pela empresa

Wetrooms Online are the UK's leading supplier of wet room materials. We sell everything you need to create a modern wetroom. From wet room kits to showers screens and shower enclosures, underfloor heating to waterproofing membranes and tanking, Wetrooms Online has it all. Our pre-formed wet room shower trays make the installation a quick and easy process, suitable for trade and DIY use.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(1.672)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent item (wetroom floor kit) which is perfect for the job and really quickly delivered. Thanks very much!

23 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really great selection of products

Really great selection of products, well organised and easy to buy from the site. Great follow up and next day delivery as promised. Everything packed really well and now ready for my wetroom project :)

30 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent communication

Excellent communication , first class goods delivery super quick ! All items wrapped with care.
Will use again plus tell friends and family not to hesitate to use this Company .
Final word "IMPRESSED"

26 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Altogether a great experience.

Helpful staff who followed up my order by phoning to confirm delivery details etc. Item ordered was exactly as described, well packed and delivered speedily. Altogether a great experience.

16 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really great customer service and products

Josh E was really helpful, efficient and friendly. Really impressed with his standard of customer service. I received help and advice in ordering the correct tanking kits, using the kit and help when I had issues ordering online. Would highly recommend this company and thank you Josh for your help! Also the products themselves came promptly and have been really easy to use even for a standard DIY-er such as myself.

13 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Company and Great Service

Delighted with the service provided by company and in particular, Josh! Product was delayed by current usual problems but I was kept informed throughout and when it did arrive from manufacturer and we had a query, sorted out immediately. Good prices to boot!

27 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Josh at wetrooms online

Have contacted Josh at wetrooms online a couple of times for help and advice. He has always responded immediately and been very helpful. Excellent and helpful very many thanks

14 de abril de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I will happily come to you for our next wet room requirement.

I will happily come to you for our next wet room requirement.
While we have not yet completed the instalation I am happy with the goods recieved and the advice on your website.
the only problem we had was with the delivery company who only delivered the first of 2 parcels, and we had to chase the second one which arived the next day.

14 de abril de 2022
Avaliado com 3 de um total de 5 estrelas

Delivery & service was fine

Delivery & service was fine. Cant comment on product as i hav nt installed it yet. Very expensive for what it is wanted to buy a cheaper brand but could nt get the size. Advertised it has detailed instructions but not detailed enough for a diyer. Drain section needs to be built which looks complicated. Hope it is ok when i install it

9 de abril de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

Hi Darran,

Thanks for your review / feedback, it is appreciated.

With regard to the pricing, our wet room trays are very competitively priced, including the full drain and tanking kit, which some competitors list as optional extras. Furthermore our trays are designed and manufactured in Germany to extremely high quality standards. I'm confident that when you fit this wet room tray that you will be 100% satisfied with it.

I know that one of our customer support team gave you a call this morning regarding the fitting instructions, and forwarded you some additional details, however if you have any further questions or need help please do not hesitate to call us on 0800 280 8008.

Yours Sincerely,
Mat Whiteley
Operations Director
Wetrooms Online Ltd.

Avaliado com 5 de um total de 5 estrelas

Super fast delivery

Super fast delivery ordered at lunchtime and shower tray arrived next day. Had a bit of a panic as we were let down by another plumbing supply company. Highly recommend - the tray is now fitted and looks excellent ready for the tiles.

Thanks to Nick and the team.

7 de abril de 2022
Avaliado com 5 de um total de 5 estrelas

Outstanding service

Outstanding service, I messed up
With the size I orders but they was very good dealing with my problem. Goods delivered next day. 👍

6 de abril de 2022
Avaliado com 5 de um total de 5 estrelas

This was the first time i have used…

This was the first time i have used this company and would use them again. I did not order the right drain for the tray that i ordered but got hold of them and was quickly guided to the right product. they contacted me when it was being sent out and contacted me when i returned the drain and awaiting the full refund. all in all great service.

5 de abril de 2022
Avaliado com 4 de um total de 5 estrelas

Ordered wetroom tray and tanking kit

Ordered wetroom tray and tanking kit. Really quick telephone response to say order had been placed and when delivery would be made. Unfortunately the tanking kit was damaged in transit. Unprompted I got a phone call from Josh asking how the service was. When explaining the situation I’ve been offered the refund of the tanking kit. Can’t ask much more than that.

4 de abril de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shower former was broken upon delivery

Shower former was broken upon delivery so we sent back with courier to replace.
Why deliver a broken product?
No message or follow up. Just an email to review the product. So 1 star

2 de abril de 2022
logotipo da www.wetrooms-online.com

Resposta da www.wetrooms-online.com

Dear Mr Dyer,
Im sorry to hear that your wet room tray was delivered damaged - this is the first we have heard of this.
We are looking into this with the courier and have attempted to call you to follow this up, we will try again shortly.

As soon as we can speak with you we will get this issue resolved.

Yours Sincerely,
Mathew Whiteley
Operations Director
Wetrooms Online

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