The tall chairs I ordered arrived within a couple of days and a lot of care and effort had gone into the packaging. Whilst I have only had them a few days they feel like very high quality and like the... Ver mais
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Veja o que dizem as avaliações
My review was deleted so writing again. I have never received my order (cushion). Email from the company sent that it was processed after me chasing, but after that i haven’t received anything. When... Ver mais
Firstly the stock is amazing, I ordered new bar stools they came before the lead time, the quality and finish is stunning. I later decided once I started to see my kitchen in, that I wanted to ex... Ver mais
A empresa respondeu
I received a lovely wishbone chair, however it had a small crack on the joint and Sally Anne was super helpful in helping me with sending a new one within less than 24 hours and has been very accommod... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis para Quartos
- Fabricante de Móveis
- Loja de móveis para cozinha
- Loja de móveis ao ar livre
- Loja de papel de parede
Escrito pela empresa
Where Saints Go Ltd, anything but ordinary some might say a breath of fresh air. Straying from the norm, our online store is a collection of Chairs, Dining Chairs, Bar Stools and much much more that cannot be found any where else. Founders Mark & Tracey love scouring the world sourcing new trendy designs. Our Collection of Stylish Chairs & Bar Stools are a great fit for the more design conscious customer, with a client list of cool customers ranging from Google & Facebook to the W hotel chain to Mrs Joe Bloggs there is something for you too. So why not take a look for yourself visit our website and receive your 10% 1st order discount
Informações de contato
Westbury Street, SK14 4QP, Hyde, Reino Unido
- 0161 368 9638
- sales@wheresaintsgo.co.uk
- wheresaintsgo.co.uk
4,5
Excelente
2 mil avaliações
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Avoid at all costs!
I regret using the company and would encourage you to avoid them. Bar stools which were ordered in July have still not arrived in December. There are no timely updates, continuous empty promises of they will be there next week (now postponed over 10 times) and no accountability for delay - they just reference general delay, with reminders to me that delivery dates are subject to change. There is no acknowledgment whatsoever that paying for a product that still has not arrived 5 months later is outrageous. Avoid yourself stress and inconvenience and shop elsewhere - I wish I had been advised to do so!
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Hello Lauren,
Following on from previous communications I fully understand why you’re upset, and I want to apologise personally for the experience you’ve had.
To be completely transparent, this shipment has had an unusually difficult journey. After production delays from the manufacturer, our container was unexpectedly rerouted via Singapore and then again through Europe due to global vessel congestion. This added almost eight weeks onto the timeline and has created major issues across several of our pre-orders, not just yours. I appreciate that this does not make your situation any less frustrating, but it is the genuine reason behind the repeated setbacks.
We’ve been advised by the export team this morning that the vessel is arriving into port today, with delivery to our warehouse currently scheduled for Friday. We have emailed you directly with this information and will contact you again on Friday when we are 100% sure that the container has physically arrived in our warehouse.
As noted above this particular delivery has been exceptionally troublesome and I can assure you that this is not a usual customer experience. We cannot apologise enough for any stress and upset caused by the delays. As soon as the goods arrive they will be dispatched to you on a next day service. Rest assured they will be with you sometime next week.
Regards,
Tracey
Very smart looking chairs
We ordered 8 Brooklyn chairs. They look fantastic and are extremely comfortable. The delivery took much longer than advised on the website and the communication from DPD (the delivery company) was poor. However, it was back Friday week!
27 de novembro de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Thank you for the 4* review. We're so pleased that you are happy with your order. Over busy periods like Black Friday and December on the lead up to Christmas, there can be some courier delays, but our couriers work as hard as they can to deliver all as quickly as possible.
Bought 6 diner dining chairs
Bought 6 diner dining chairs. Very fast delivery and very well packaged. Love the style and quality of the chairs, they are exactly what I wanted and such a good price. Thank you!
22 de novembro de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Thank you for the 5* review, we're so glad you love your chairs as much as we do.
After a disappointing delivery of a…
After a disappointing delivery of a damaged item, I have to say that their support team has replaced the item and this review cancels out my previous review which was rather negative to say the least! I hope this is helpful.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Thank you, Marilyn. We had no contact from you to advise of a problem, so when we saw your review, we got straight in touch to resolve this for you. If we are not advised of problems, we can't fix them. We're very glad everything has been resolved to your satisfaction.
Great service and fantastic quality…
Great service and fantastic quality chairs
5 de novembro de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Thank you for the 5* review. We're so glad you had a positive experience, received great service, and love your chairs.
In May 2024 I ordered 8 chairs
In May 2024 I ordered 8 chairs, really pleased with the quality and design of the chairs. 17 months later I got in touch with them as one of the chairs was showing signs of woodworm. Although they rejected responsibility such a time later, as a gesture of good will a new chair was sent free of charge and delivered within 5 days. Excellent after service from this company!
8 de novembro de 2025
Avaliação não solicitada
Resposta da Where Saints Go
We take any concerns regarding the quality of our products very seriously. Upon reviewing your message, we noted that your chair had been in use for approximately 17 months with no issues. So it’s highly improbable for a manufactured chair to have woodworm that stays completely hidden and inactive for 17 months. Most likely, if woodworm is present, it developed after purchase, often due to environmental factors like humidity, nearby untreated wood, or other infestations. We did send you a new chair as a gesture of goodwill; however, this was without any admission of liability, given the length of time you had had the chair. Thank you for your kind words and the 5* review.
Outstanding company beautiful kitchen…
Outstanding company beautiful kitchen chairs. Would definitely recommend
29 de outubro de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Thank you for the 5* review.
Absolutely delighted
Absolutely delighted with the Copenhagen stools that were delivered last week. Very good quality actually better than we had hoped for.
Well done!!
25 de outubro de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Thank you so much for the 5* review. We're so happy that you love the chairs as much as we do.
I recently purchased dining chairs from…
I recently purchased dining chairs from Where Saints Go and I couldn’t be happier! The chairs are absolutely beautiful—excellent quality and even better than I expected.
A special thank you to Jo-Anna and Sally for their outstanding customer service. They were friendly, attentive, and went above and beyond to make the whole process smooth and enjoyable. It’s rare to find such genuine care and professionalism these days, and they truly made my experience exceptional.
Highly recommend this company to anyone looking for both quality furniture and top-notch service!
Angela
29 de setembro de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Thank you for your 5* review and lovely positive comments. We're so very pleased to hear that our customer service team was friendly and attentive, and they went above and beyond for you. We will pass your comments on to them. I'm sure your order will take pride of place in your home for many years to come.
I’ve just received a bar stool
I’ve received a bat stool which I now understand is full leather but rather low quality. The communications from the supplier and factory have been excellent and demonstrate what a difference solid customer service makes. !
26 de setembro de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Hello Colin,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were initially disappointed with your purchase, and we completely understand how frustrating it must have felt when the product didn’t meet your expectations.
We would like to reassure you that the stool you received is made from genuine leather. Following your review, we asked our manufacturer for formal confirmation, and they have provided a declaration to confirm this. We have shared this with you directly by email for transparency.
We always take customer concerns very seriously, which is why we sought immediate clarification from the supplier. We hope this provides reassurance and clears up any confusion around the material.
That said, we appreciate that the product wasn’t what you had in mind, and our team is still here to help with a return or exchange should you prefer. Please don’t hesitate to reach out to us directly so we can assist further.
Regards
Tracey
Excellent Customer Service
I’m super happy with the chairs I ordered from this company. Even though there was a small issue with a few of them, the customer service team was extremely helpful and quickly sorted everything out. I will definitely buy from them again in the future!
19 de setembro de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Thank you for your positive feedback and 5* review. We're glad to hear our customer service team was helpful and speedily arranged a resolution for you.
Superb Customer Service
We are delighted with our matching Brooklyn dining chairs and stools. Compared to other products I have seen at this price point, this furniture is miles better quality.
We had a few issues with our delivery - but found that the Where Saints Go customer service were very helpful and efficient. Their Customer Service Portal is top notch (better than some multinationals) and allows good visibility of all comms. On top of that - they are easily contactable by phone (clearly bucking the trend of other online sellers).
Clearly a nice bunch of people working for a well run company, supplying good quality, value for money products - and doing their best to provide a premium customer service experience.
Oh! and thank you so much for delivering to Northern Ireland. So many sellers can't be bothered - and its gotten much worse lately. Thank you for supporting this little corner of Britain!
12 de agosto de 2025
Resposta da Where Saints Go
Thank you so much for the wonderful 5* review Mark, it's very much appreciated & welcomed. We're so pleased to hear our technology and customer service were easy to access, and you love your Brooklyn chairs and stools.
Resposta da Where Saints Go
Thank you for the 5* review, it's very much appreciated.
Great quality furniture at very good…
Great quality furniture at very good prices. Ordered 4 leather dining chairs and was so pleased with the quality, ordered a further two.
14 de agosto de 2025
Resposta da Where Saints Go
Thank you for the 5* review and positive comments, it's very much appreciated.
Good company with good quality furniture
The bar stools are very good quality and look great. We were able to go to the showroom which was useful. Will definitely shop here again. Thank you.
12 de agosto de 2025
Resposta da Where Saints Go
It was lovely to meet you at our showroom, also thank you for the 5* review and positive comments, it's very much appreciated.
Quality Product
Easy ordering process. Great communication from order to delivery and the product is pure quality.
12 de agosto de 2025
Resposta da Where Saints Go
Thank you for the 5* review and positive comments, it's very much appreciated.
Excellent service
Excellent service. Prompt delivery and chairs really carefully packaged.
So pleased with my two kitchen chairs
19 de agosto de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Thank you for the 5* review and positive comments, it's very much appreciated.
Fantastic and very helpful
I have got long term back pain and wanted a stool for the kitchen with lumbar support. The Where Saints Go team could not have been more helpful and the stool arrived the next day and was exactly what I wanted
15 de agosto de 2025
Resposta da Where Saints Go
Thank you for the lovely 5* review. We're so glad that our team was able to assist and were helpful in your quest for a suitable stool.
Resposta da Where Saints Go
Thank you for the 5* review, it's very much appreciated.
Quality Products and Customer Service
This company is just quality in terms of its customer service and fabulous products.
My second purchase with them and just spot on, thank you!
12 de agosto de 2025
Resposta da Where Saints Go
Thank you so much for the great 5* review and the lovely comments. We're so glad to hear our customer service team has been able to assist you and that you love your second purchase.
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