The tall chairs I ordered arrived within a couple of days and a lot of care and effort had gone into the packaging. Whilst I have only had them a few days they feel like very high quality and like the... Ver mais
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Veja o que dizem as avaliações
My review was deleted so writing again. I have never received my order (cushion). Email from the company sent that it was processed after me chasing, but after that i haven’t received anything. When... Ver mais
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Firstly the stock is amazing, I ordered new bar stools they came before the lead time, the quality and finish is stunning. I later decided once I started to see my kitchen in, that I wanted to ex... Ver mais
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I received a lovely wishbone chair, however it had a small crack on the joint and Sally Anne was super helpful in helping me with sending a new one within less than 24 hours and has been very accommod... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis para Quartos
- Fabricante de Móveis
- Loja de móveis para cozinha
- Loja de móveis ao ar livre
- Loja de papel de parede
Escrito pela empresa
Where Saints Go Ltd, anything but ordinary some might say a breath of fresh air. Straying from the norm, our online store is a collection of Chairs, Dining Chairs, Bar Stools and much much more that cannot be found any where else. Founders Mark & Tracey love scouring the world sourcing new trendy designs. Our Collection of Stylish Chairs & Bar Stools are a great fit for the more design conscious customer, with a client list of cool customers ranging from Google & Facebook to the W hotel chain to Mrs Joe Bloggs there is something for you too. So why not take a look for yourself visit our website and receive your 10% 1st order discount
Informações de contato
Westbury Street, SK14 4QP, Hyde, Reino Unido
- 0161 368 9638
- sales@wheresaintsgo.co.uk
- wheresaintsgo.co.uk
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Where Saints Go
Thank you for the 4-star review, it's very much appreciated.
as pictured, great quality
Chairs exactly as pictured
Really good quality
Fast delivery
12 de maio de 2025
Resposta da Where Saints Go
Thanks for the 5-star review, it's very much appreciated.
I came across the business recently…
I came across where saints go recently whilstlooking for furniture for my property company.
Products, customer service and delivery times are first class. Highly recommend.
9 de maio de 2025
Resposta da Where Saints Go
Thank you for leaving a 5-star review. It's great to hear you were pleased with your shopping experience. We will pass your comments on to our customer service team.
All round great experience
Great quality products, beautifully packaged, efficient delivery and fantastic customer service. It is unusual to find all of these attributes from one company but my experience has been great and I will definitely purchase again.
2 de maio de 2025
Resposta da Where Saints Go
Thank you for the lovely 5* review. We're so glad you had a positive shopping experience, and we will pass your comments onto our customer service team.
Resposta da Where Saints Go
Thanks for the 5-star review, it's very much appreciated.
Lovely counter stool design
Lovely counter stool design, on-trend and well made. Delivery speedy and communication proactive. An all round positive experience.
7 de maio de 2025
Resposta da Where Saints Go
Thank you for the lovely 5* review, we're so glad you are happy with your order.
Great customer service
Great customer service, via telephone and email contact. Quick response via email. Fast delivery.
30 de abril de 2025
Resposta da Where Saints Go
Thank you for taking the time to leave us a 5-star review. We will pass your comments to the customer service team.
Resposta da Where Saints Go
Thank you for the lovely 5* review, we're so glad you are happy with your order.
Resposta da Where Saints Go
Thanks for the 5-star review, it's very much appreciated.
Next day delivery ✨️✨️✨️✨️✨️
30 de abril de 2025
Resposta da Where Saints Go
Thanks for the 5-star review, it's very much appreciated.
Great customer service.
Ordered 6 chairs and unfortunately 4 arrived damaged - which was clearly a fault of the courier as the quality was still great in the other two. I contacted customer service and my main concern was paying again to have the chairs returned. I had a quick response advising me to dispose of the 4 damaged chairs, and shortly after received a confirmation email of 4 more being sent.
Not only did these arrive the following morning, they were packaged completely different and in perfect condition which shows the feedback was taken on board.
It has to be considered that a courier has no qualms about what is in your package or the value of it - so correct packaging is necessary. Being wooden chairs that are already built, it’s no wonder they came broken if they’d been manhandled.
Accidents happen and yes 4/6 was very disappointing - however Where Saints Go handled the situation with professionalism and care the second time round and I can’t fault the chairs.
5 de maio de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Thank you for the 5* review. We really do listen to feedback and always try to resolve problems as quickly as possible, so it's great to hear our customer service team sorted this quickly and efficiently for you.
Great product (good quality) and quick…
Great product (good quality) and quick delivery
28 de abril de 2025
Resposta da Where Saints Go
Thank you for taking the time to leave us a 5-star review. We're glad to hear you are happy with the order and our quick delivery service.
Resposta da Where Saints Go
Thanks for the 5-star review, it's very much appreciated.
Lovely chairs and brilliant customer…
Lovely chairs and brilliant customer service
28 de abril de 2025
Resposta da Where Saints Go
Thank you for the 5-star review. Glad to hear our customer service is brilliant and that you are happy with your order.
If I could give them no stars I would
If I could give them no stars I would. Appalling service and attitude from staff. Ordered 6 chairs, faulty, sent another 6, faulty, sent another 6, all different colours, sent another 6, damaged after delivery driver threw them over a 6ft fence into my garden. You need to have the patience of a Saint to shop with them, hence their name.
29 de abril de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Hello Stephen,
We’re genuinely sorry to read your review and want to sincerely apologise for what was, by all accounts, a completely unacceptable experience from start to finish.
There’s no denying this order was a catalogue of errors on our part—from receiving faulty items to inconsistent replacements, and finally the shocking treatment of your goods by the national courier company. This falls well below the standard we aim for, and we take full responsibility. Please rest assured we are already reviewing the full breakdown of what happened here, both with our warehouse team and our courier partner, to make sure lessons are learned and incidents like this don’t happen again.
In terms of the comment regarding staff attitude, we’ve carefully reviewed all communication and can confirm that no one at Where Saints Go was rude or dismissive at any point. We believe this may stem from a conversation earlier today where a request to keep two chairs free of charge was politely declined. While we understand this may have been disappointing, the conversation was handled respectfully and with professionalism.
We are genuinely sorry that your experience didn’t reflect the high standards we set for our service and brand.
Regards
Mark, Tracey & The Team
Great service and product
Good communication regarding delivery schedules. Great product, timely delivery
3 de abril de 2025
Resposta da Where Saints Go
Thanks so much for the 5* review. We're so glad you liked your order.
Really disappointing service from start to finish
I ordered bar stools from Where Saints Go with a promised delivery of February. They eventually arrived in April — months late — and with very little communication during the delay. If I’d known how long it would take, I may have looked elsewhere.
When they arrived, the stools weren’t the right size, so I arranged a return. I took a full day of annual leave to be home for the scheduled collection, but no one came. I called at 4 PM and was told the job was booked and might still happen — it didn’t.
The team were polite and apologised on the phone, but the solution offered was frustrating: I could either take another full day off for a second collection attempt, or arrange the return myself. No compensation or alternative was offered for the time I’d already lost.
After a late delivery and a failed pickup, I expected a more proactive and customer-focused resolution. Unfortunately, the experience has been a real let down from start to finish.
15 de abril de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Dear Mr Bailey
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you’ve felt let down by your experience with us.
While your order did face a delay due to ongoing global shipping disruptions, we kept in touch and worked hard to get your items to you as soon as they arrived with us. Once you raised concerns about the stools not being suitable and were unwanted, we immediately offered to assist with the return — including waiving the collection fee entirely, even though under our terms the return of unwanted goods is the customer's responsibility.
We also offered to process your refund as soon as possible, and are still fully committed to resolving this for you. Sadly, while we work with trusted couriers, collection slots are subject to their availability, and we’re unable to offer same-day collection.
We always want our customers to be happy, and it’s disappointing to receive a review before we’ve had the chance to resolve the matter fully — which we’re still very much keen to do. We look forward to hearing from you in response to our earlier communication with a convenient collection date, so we can finalise this for you.
Regards
Mark, Tracey and the WSG Team
Great product at reasonable value for…
Great product at reasonable value for the quality. Delivery was a long lead time and did extend further than expected but communications were forth coming
31 de março de 2025
Resposta da Where Saints Go
Thank you for the 5-star review, it's very much appreciated.
Customer Service Comss Improvements needed
The kitchen stools were ordered late Dec with an estimated delivery date of Feb. I had to chase twice to find out why they hadn’t turned up. The first time I was told they were scheduled for early March, second chase was told late March. Finally had an email explain a supply issue. They have now turned up and the produce is excellent. My disappointment was purely communication particularly as payment in full was made in December.
1 de abril de 2025
Resposta da Where Saints Go
Hello Lorraine,
Thank you so much for your review, and for your kind words about the product itself — we’re really pleased you love the item.
We’re genuinely sorry that the delivery time didn’t meet your expectations. Unfortunately, like many businesses this year, we’ve been impacted by major global freight issues, including shipping delays linked to the disruption at the Suez Canal, which has affected ocean freight times worldwide.
We tried to keep you updated throughout as soon as new information reached us and assure you that we were at all times working behind the scenes to deliver your order as swiftly as possible.
We’re grateful you chose to shop with us and hope your new piece brings you joy for years to come. If there’s ever anything we can do to help in the future, please don’t hesitate to reach out.
Regards
Mark, Tracey & The Team
I've made two purchases from Where…
I've made two purchases from Where Saints Go and both products are well made, unique and gorgeous. When I had a problem with a chair, customer service responded within hours and fixed it same day.
14 de abril de 2025
Avaliação não solicitada
Resposta da Where Saints Go
Thank you, Jen, for your 5-star review and positive comments. It's great to hear our customer service team resolved your problem quickly and efficiently. We will pass your comments onto the team.
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